Student Success Collaborative TM Welcome Call Dabney S. Lancaster Community College June 19, 2017 2015 The Advisory Board Company eab.com
ROAD MAP 2 1 Dabney Navigate Leadership Team 2 Kickoff Agenda 3 Supporting Communication 2015 The Advisory Board Company eab.com
Partners on the Road Ahead Dedicated Support to Guide You Through Each Phase 1 2 3 Implementation Building & Communicating Training Teaching and Enfranchising Value Stream Making Ongoing Impact 3 Build your team and communicate with campuses; Develop and support changing processes for Navigate and system priorities Cultivate internal experts to roll out and champion each phase of the platform, tailoring message to key stakeholders Determine greatest opportunities for improvement; Create service plans to align with system and institutional priorities; Execute and track impact Oversight Project Sponsors: Bernard Laryea & Rich Staley Project Director: Kelly Miller Project Leaders Project Director: Kelly Miller Strategic Lead: Adam Janus & Megan Henszey Experts Technical Director: Cassandra Coleman DAS Technical Business Analyst Technical Sponsor: Susan Wafford Executive Engagement: Mary Allen DeBold Strategic Leaders Various Functional Experts 2015 The Advisory Board Company eab.com
Pulling Together Your Guiding System Team Identifying your Dedicated Leadership Team 4 Leading the Charge Understanding Keys to Success Executive Sponsor Sharon Morrissey Program Sponsor Shauna Davis Program Director Jhansi Eturu Technical Leader(s) Value Leaders Executive level owner and champion for VCCS Overall program and organizational champion Primary contact with Navigate; involved in project planning and day to day oversight Leads the technical effort to ensure timely and accurate data extraction and validation Lead efforts to engage department leaders and users to derive value from the overall program; Head Engagement Teams Keys to Success Committed and united as a group to support the change Communicate the same message Understand efforts in motion Ask the difficult questions to the Leadership Team Limited to approximately 6-8 people Considerations What are our strengths as a group? As individuals? 2015 The Advisory Board Company eab.com
Overview of Navigate Leadership Team Who Are the Key Members of Your Guiding Team? 5 Roles Key Responsibilities EAB Team 1 2 Program Sponsor Program Owner Overall program and organizational champion Ensures support and holds team accountable Time Commitment: 2-3 Hours monthly Demonstrates familiarity with the current institutional initiatives for advising and broader student success Leads overall effort to engage the users who will be using the product and maximizing value derived from the program Time Commitment: 10-15 hours monthly Dedicated Consultant Business Analysts Integration Engineers Research and Cohort Services Team Product Manager Software Engineers 3 Build Team Leaders 4 Communication Specialist Primary points of contact with campus stakeholders Lead build teams Involved in planning and oversight of day to day; ensures support for initiative, driving communication and advocacy at all levels Time Commitment: 10-12 hours monthly Primary owner continued communication to both student and campus stakeholders Facilitating open environment and culture of understanding current practices Time Commitment: 8-10 hours monthly Campus Stakeholders Senior Leadership Deans and Department Chairs Advising Directors Advisors and Other Student Support Staff Faculty Students and Parents 2016 The Advisory Board Company eab.com
How It All Fits Together The Navigate Leadership and Build Team Structure 6 College Leadership and Build Teams Program Sponsor Program Owner Program Owner VCCS Team Communication Specialist Build Team Leaders (lead Build Teams) Build Teams Onboarding Academic Planning Advising Services Communication 2015 The Advisory Board Company eab.com
ROAD MAP 7 1 Dabney Navigate Leadership Structure 2 Kickoff Agenda 3 Supporting Communication 2015 The Advisory Board Company eab.com
Kickoff Agenda 8 June 29, 2017 Time Session Goals Attendees 8:30am 9:00am 9:00am 10:00am 10:15am 11:30am 11:30am 12:15pm 1:15pm 1:45pm 2:00pm 2:45pm 3:00pm 4:00pm 4:15pm 4:45pm Program Leadership Welcome Navigate Overview and Platform Demonstration Breakout and Process Mapping Session 1: Student Onboarding and Orientation Breakout and Process Mapping Session 2: Ideal Student Onboarding Breakout and Process Mapping Session 3: Student Program and Course Selection Breakout and Process Mapping Session 4: Advising Workflow Technology and Workflow Audit: Student & Advising Debrief and Review of Preliminary Information Program leadership review of the agenda, discussion of primary objectives, and review of expectations Share research on student retention and demonstration of Navigate platform 15 Minute Break Understand how a student accesses information when first joining campus (including welcome notices, materials shared and orientation). Also, understand communications from all offices on campus to students Understand the ideal workflow for incoming students and how/when a student should access information when first joining campus 1 Hour Lunch Understand the process of how student change programs and courses including outside assistance (required or recommended) such as advising or faculty 15 Minute Break Understand the advising process from appointment creation through case management 15 Minute Break Discuss key advising processes, how various technologies are leveraged, and what functionality may be underutilized 15 Minute Break Wrap-up onsite, discuss outstanding issues to resolve, and review next steps Leadership Team Campus Stakeholders Participants as identified Participants as identified Participants as identified Participants as identified Leadership Team Advising Participants Leadership Team & Build Team Leaders Recommended Attendees and Offices: Advisors Enrollment Specialists Admissions Financial Aid Bursar Registrar Orientation Director Campus IT/Help Desk Communication Experts Faculty Representative Note: Include representation from both senior administration and front-line staff 2015 The Advisory Board Company eab.com
Starting with Why 9 Every organization knows what they do, and some organizations know how they do it, but few organizations know why they do what they do or how to communicate their vision to others. Three Keys to a Good Pitch 1 2 3 Focus on the Why we are doing this, not the What we are doing or How we do it. Pick something specific to your campus. Keep it simple! Write Your Elevator Pitch Here We joined the Student Success Collaborative because we want to. Real Examples of Value Statements from across the Collaborative We joined the Student Success Collaborative because we want to Change Campus Culture Positively and proactively identify and support students to improve our service Empowering Student Success Helping students be successful in achieving their collegiate and life goals, by empowering their educational process. Deliver Social Good Create a student experience that enriches our community and produces fulfilled graduate. 2015 The Advisory Board Company eab.com
ROAD MAP 10 1 Dabney Navigate Leadership Structure 2 Kickoff Agenda 3 Supporting Communication 2015 The Advisory Board Company eab.com
Structure from System to Colleges Supporting Communication and Workflow Decisions for Implementation 11 Weekly Technical Calls VCCS Technical team and EAB technical team Registration functionality, timeline and scale-able data process across VCCS Approximately forty five minutes to complete Monthly VCCS Calls Bi-Weekly College Calls Monthly Phasing Call Review project plan and progress towards implementation goals Discussion of key change management and workflow needs to meet VCCS and college priorities Review and update each college in the implementation phase with VCCS system leadership support Discuss and support next steps for change management and workflow decisions for Navigate student and advisor tools Solidify roll-out plans and communication to campuses Share practices and implementation strategies Answer business questions and set formal functional workflows to support data elements 2016 The Advisory Board Company eab.com
Education Advisory Board 2445 M Street NW, Washington DC 20037 P 202.266.6400 F 202.266.5700 eab.com
Student Success Collaborative Navigate Opportunity Assessment Agenda - DSLCC Schedule July 25 th Time Session Goals 9:30am 9:45pm 9:45am 11:00am 11:30am 12:15pm 12:15pm 12:45pm Navigate Welcome Navigate Demonstration Report Findings All Hands DSLCC leadership team to share goals of VIP-PASS and Navigate implementation Share Navigate student and advisor view with the broader DSLCC team 30 minute break Present insights from process mapping onsite, opportunities, and recommendations High level overview of Navigate site, Box folder, configurations 15 minute break 1:00pm 2:00pm Build Team Breakout 1 Deep dive with Onboarding Build Team 2:00pm 2:30pm Build Team Breakout 2 Deep dive with Academic Planning Build Team 2:30pm 3:15pm Build Team Breakout 3 Deep dive with Advising Build Team 3:15pm 4:00pm Build Team Breakout 4 Deep dive with Communications Build Team 15 Minute Break 4:15pm 4:30pm Debrief Wrap-up onsite and review next steps EAB, VCCS, DSLCC Staff as identified EAB, VCCS, DSLCC Staff as identified EAB, VCCS, DSLCC Staff as identified EAB, VCCS, DSLCC Staff as identified EAB, VCCS, DSLCC Build Teams EAB, VCCS, DSLCC Build Teams EAB, VCCS, DSLCC Build Teams EAB, VCCS, DSLCC Build Teams EAB, VCCS, DSLCC Leadership Team 2015 The Advisory Board Company 1 eab.com
MEMBER ROLE TITLE Ben Worth Academic Planning Leader Academic VP Joe Hagy Advising Team Leader Student Services, Dir. Suzanne Ostling Communication Leader Admissions Suzanne Ostling Onboarding Leader Admissions Ralph Sass Participant Faculty Tondalaya VanLear Participant Faculty Markus Maier Participant Success Coach Christopher Shiraki Participant Success Coach Scott Reigel Participant Faculty Kristy Casstevens Participant Achievement Center, Dir. Joy Broyles Participant Financial Aid, Dir. Joe Walker Participant RRC Campus Director Matt McGraw Program Owner Assoc. VP Inst. Effect. John Rainone Program Sponsor President Melissa Unroe SIS Specialist Research Analyst Tamra Lipscomb SIS Specialist IT Director Gary Keener Participant Workforce VP Carol Connor Participant Retentention Specialist April Tolley Participant Human Resources Jodi Burgess Participant Marketing Rachael Thompson Participant Educational Foundation Jenny Wright Participant AP 220 Grant Trecia Wheelock Participant Career Coach Jossie Spencer Participant Career Coach Marsha Keyser Participant Career Coach Angie Graham Participant Finance/Business VP Nova Wright Participant Library Dir. Doug Smith Participant Workforce Staff Robin Jennings Participant Workforce Staff Phyllis Bartley Participant Assist. to the Pres.
EMAIL bworth@dslcc.edu jhagy@dslcc.edu sostling@dslcc.edu sostling@dslcc.edu rsass@dslcc.edu tvanlear@dslcc.edu mmaier@dslcc.edu cshiraki@dslcc.edu rreigel@dslcc.edu kcasstevens@dslcc.edu jbroyles@dslcc.edu jwalker@dslcc.edu mmcgraw@dslcc.edu jrainone@dslcc.edu munroe@dslcc.edu tlipscomb@dslcc.edu gkeener@dslcc.edu chconner@dslcc.edu atolley@dslcc.edu jburgess@dslcc.edu rthompson@dslcc.edu jwright@dslcc.edu twheelock@dslcc.edu jspencer@dslcc.edu mkeyser@dslcc.edu agraham@dslcc.edu nwright@dslcc.edu djones@dslcc.edu rjennings@dslcc.edu pbartley@dslcc.edu
1. ONBOARDING Dabney Lancaster CC Process Maps 2. IDEAL
3. ADVISING 4. TECH ECOSYSTEM Captured hard copy
DSLCC Why Statement Rev. July 12, 2017 DSLCC participates in VIP-PASS because we see a direct connection between the mission of VIP-PASS and our strategic plan goals set forth in the DSLCC Strategic Plan: Improve student success Increate retention Increase graduation rates The full text of the DSLCC Strategic Plan is placed prominently on our Web site: www.dslcc.edu >> About >> DSLCC Strategic Plan and drives the goals of all DSLCC units and areas. Many of the Academic Affairs assessment goals speak directly to the need for improving student success, retention and graduation rates: Increase number of regular (non-dual enrollment) students entering the transfer programs and OT programs, Increase retention of current students. DSLCC Student Services has identified similar assessment goals: Increase combined total of fall and spring unduplicated dual enrollment, Increase first-time full-time and part-time student fall-to-spring retention, Expand the use of the new Writing Center, Maximize the use of the electronic early alert system. We believe that VIP-PASS initiatives that provide for improved onboarding, clearer academic pathways, improved career counseling for our programs and more intrusive advising methods will help achieve the goals set by Academic Affairs and Student Services units as well as the overall strategic goals of the college.