MODULES AT A GLANCE - DAY 1 DAY 1 () 08:30 08:40 65 m 09:45 10:00 10:10 Pre-work * None Exec Kick-off (optional if senior leader is available) Opening & Agenda Participant Intro & Objectives BREAK Telling-Asking Spectrum Creating the Environment * Introduce Exec/thank you * Welcome participants * Introduce Facilitators * Agenda * Class Environment get consensus from group on norms * Binder navigation * Objectives * Intro & Objectives Exercise * Point to PG for individual work, then debrief and capture on flips * It s okay as leaders to sometimes tell and sometimes ask *Introduce distinctions between a Manger and a Coach role * Focus for the next two days on the Asking end of the spectrum * How do you know an opportunity when you see one?... more Welcome to The Clinic Welcome (if no Exec) Agenda Environment S1, S2, S3 & S4 Objectives S5 1. What do you want? 2. What do others want you to get? Table of Contents Page 1-1 Page 1-2 S6 Page 1-3 Creating the Environment Page 1-4 Materials Koosh ball (optional) Note: Each slide is numbered in the order they appear in each day s PowerPoint deck. S1 to S45 - Day 1 2S1 to 2S54 - Day 2 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 1
THE COACHING CLINIC FACILITATOR S GUIDE 10:20 30 m 10:50 30 m The Conversation Setup-5min Session-5min Feedback-3min Switch 30 min total * opportunities can be short (5 min) or long-term relationships * triangle of trust/message/ relationship - leader has the role of accountability * Go to PG Action Plan and complete Section 1 - Coachable Moment * Overview charts >Establish the Focus >Discover Possibilities >Plan the Action >Remove Barriers >Recap * Leaders need a kitbag of questions that we are comfortable with * Link to interview questions * Review sample questions * Spend inutes coming up with your own questions Debrief, asking for examples * Each participant to write down a real business problem - PG * * Summarize feedback guidelines * Use Open-Ended... more S7 Conversation Model The Conversation Step 1 Step 2 Step 3 Step 4 Step 5 S8 to S13 Live S14 Page 6-1 Page 2-1 to 2-7 Page 2-8 to 2-10 Page 2-11 Materials Laminate of Conversation Model MG - 2 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 1 11:20 11:30 20 m Personal Paradigm Shifts Questions as an aid * Debrief how it felt, reinforce this is practice, of the process! * Explain purpose of the shift * Refer to selfassessment in the PG, ask each participant to score individually * Debrief in large group - any surprises? * Divide group into pairs * Reminder to use openended questions & cards * Coach each other on one paradigm shift * then switch * Debrief - what was the hardest step and why? As the coach and coachee, what worked well? Personal Paradigm Shifts S15 & S16 Live S 17 Page 1-5 Page 1-6 Page 1-7 Materials 11:50 12:00 60 m Grow your Action Plan LUNCH Context For Which 3 shifts do you want to maintain and/or grow? * Divide class into 3 groups, assign one topic per group - brainstorm on flip: 1. Who you might coach 2. Characteristics of a good coach... more Page 6-1 Page 1-8 OPTIONAL MODULE This module is significant to those organizations that are not familiar with coaching or how it might apply in a work setting. 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 3
THE COACHING CLINIC FACILITATOR S GUIDE 1:00 20 m 01:20 5 m 01:25 45 m Context Around Roles Summary of Skills Contextual Listening 3. Synonyms for coaching * Debrief * Divide group in half (Role of Coach, Role of Manager) * Ask each to brainstorm on a flip role of the * Debrief, looking for similarities & differences in roles focusing on how to integrate both roles into their current job * Show slide to reinforce how the two roles link * Highlight these are the key skills needed within the role of coach > Contextual Listening > Discovery Questioning > Messaging ** > Acknowledging ** Messaging is an advanced skill and may not be covered in every clinic * Introduce Contextual Listening * Demonstration (slides) - I did not delete the file on your hard drive last night. Have volunteers read out loud to see how the meaning changes as the highlighted w o rd s a re e m p h a s i z e d... more Context Around Roles S18 S19 S20(optional) Skills S21 Contextual Listening S22 S23-26 Page 1-9 Page 3-1 Page 3-2 MG - 4 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 1 02:10 02:25 02:40 40 m BREAK * Develop the bulls-eye flip to draw out the other inputs that are available besides and the words * Listening Exercise in pairs. Chairs back to back. * Debrief Tip Facts and Filters * Exercise (Facts or Filters) use an object, write down observations, debrief in large group challenging for indisputable facts * Debrief impacts Discovery Questioning * Introduce Discovery Questioning and the coach approach to it * Answer why coaches ask questions * Exercise (Encourage Powerful Language) - Person tells story, 2 others use index cards to create powerful questions * Debrief: - Avoid judgmental questions - Leading the witness (WAIT) - silence - Neutral tone... more The Listening Challenge S27 S28 Tip S29 S30, S31 Discovery Questioning S32 S33 S34 S35 Bulls-eye Flip Page 3-2 Materials Page 3-3 Object or prop for exercise Page 3-4 Page 3-6 Index cards 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 5
THE COACHING CLINIC FACILITATOR S GUIDE 03:20 60 m 40m 04:20 04:30 04:40 5 m 15 + 5 = 20 X 3 = 60 min 15+5m in X 2 - Use of WHY - No stacking questions * Peer coaching in triads * Open topic (worksheet) * Round 1 - Coach/ Coachee/Observer in * 5 min to share feedback * Debrief - what worked well as the coach/ coachee? - what would do differently next time as the coach/coachee? S36, S37 * Peer coaching in dyads S38 Action Plan Complete Step 3 for two skills Dividends * Document 3 key learnings from today Homework * Complete PCSI * Coach definition * List of conversations * Engage in at least one Conversation tonight * Close 04:45 End of Day 1 Tonight... CC Slide S39 S40 Page 3-7 Page 3-8 Page 6-2 Page 7-1 Materials Page 7-2 PCSI Booklet OPTIONAL If time does not allow for triads MG - 6 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 2 DAY 2 08:30 Welcome and Homework Agenda * Welcome Back * Review agenda * Discuss assigned Homework: - An intentional CC - definitions - List conversations - PCSI pg 3 Welcome 2S1 Agenda 2S2 Definitions 2S3, 2S4 08:40 Managing vs. * Exercise Puzzle. Hand out puzzle pieces. Ask table groups to arrange in the right order * Debrief results, reveal answers. Discuss * Validate the distinction between the ROLE of the coach and ROLE of Manager (no connection to ones job title) 2S5 2S6 Page 1-10 08:50 Tip * Neutral Language * This is not a skill, this is to offer awareness * Discussion show examples * Discussion What gets added to what and how we say things that make it un-neutral? * Show techniques to convert 2S7 2S8 2S9 2S10 Page 3-9 Page 3-10 09:05 30 m * Peer coaching in dyads * : 5 step model,...more Mgr-Coach Puzzle for each table group ADVANCED EXERCISE Ref PG 3-10 Converting To Neutral Language. Use slide 2S10 for the debrief 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 7
THE COACHING CLINIC FACILITATOR S GUIDE 35 m 9:35 20 m 09:55 10:10 10 + 3 in X2 Contextual Listening, Discovery Questioning, Neutral Language * Debrief: What did you experience when you tried to use neutral language? Messaging *Be clear on what it is: - Coach approach - Language examples - Skillful tips * Messaging 3 different types: Requests, Mismatches & Providing Information Providing Feedback Break Feedback Technique Manager Role * Show definition and technique (5 m) * Link back to Environment and Mgr- Coach distinction and ask about difference in Intention, then words, then relationship * Show technique for the manager role * Show situation, discuss specific observed behaviors and impact * Draw distinction between an assumed and observed behavior, be clear 2S11 Messaging 2S46 to 2S53 Feedback 2S12, 2S13 2S14 2S15 2S16 2S17 2S18 2S19 Page 3-11 Page 9-1, 9-2, 9-3 Page 5-7 Page 5-8 Page 5-8 OPTIONAL EXERCISE Advanced Skill, not for all audiences MG - 8 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 2 10:20 10:30 5 m 10:35 Feedback in a Manager role Feedback Technique Coach Role Feedback in a Coach role * Dyads * Topic: Common to class or each person role plays a real life conversation * the steps * Debrief examples of the specific behaviour and impact. Watch for judgment and assumptions * Show technique for the coach role * Note the coaching skills that assist this technique * Show situation, discuss Specific Observed behaviors and Impact * Draw distinction between an assumed and observed behavior, be clear * Dyads * Topic: Common to class or each person role plays a real life conversation * the steps * Debrief examples of the specific behaviour and impact. Watch for judgment and assumptions 2S20 2S21 2S22 Page 5-8 2S23 ADVANCED OPTIONAL EXERCISE PG 5-9. A reverse role play of a real conversation using both the Manager and Coach techniques 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 9
THE COACHING CLINIC FACILITATOR S GUIDE 10:45 5m 10:50 60 m 40m Set-up for Live 15 + 5 = 20 X 3 = 60 min 15+5m in X 2 * Prepare to put it all together * Review the Conversation Model, * Discuss the process is not just linear, but dynamic * Reminder to use Contextual Listening, Discovery Q skills plus Neutral Language and two Feedback techniques * Peer coaching in triads * Open topic, (worksheet) * Round 1 - three roles: Coach/Coachee/Observer * 5 m to share feedback * Debrief - what worked well as the coach/ coachee? - what would you do differently next time as the coach/ coachee? 2S24 * Peer coaching in dyads 2S26 2S25 Page 7-2 Page 3-15 11:50 Action Plan Complete Step 3 for two skills (Neutral Language and Providing Feedback) Page 6-2 12:00 60 m 01:00 20 m Lunch PCSI * Intro topic with openended questions about style/adaptation... more The Personal Styles Inventory Page 4-1 Page 4-2 OPTIONAL If time does not allow for triads MG - 10 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 2 01:20 40 m 30 m 02:00 5 m 02:05 Exploring your style * Introduce instrument: background, purpose, benefit * Score instrument/ differences * Primary style * All of us measured in all dimensions * Review slides for each style focusing on key attributes and how that style likes to communicate. * Break into styles groups *Assign questions * Debrief aha s * Draw attention to common attributes: outgoing/reserved task/ people Peer * Exercise - select a participant with a different dominant Style than your own * One person as coach, one as coachee - go through the CC using the group s Discovery Questions from presentation Scoring Review * The Directing Style * The Presenting Style * The Mediating Style * The Strategizing Style 2S27 to 2S33 2S34 2S35 Page 4-3 Page 4-4 Page 4-5 Page 4-6 Page 4-7 Action Plan * Complete steps 3, 4, 5 Page 6-2 Page 6-3 BREAK 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 11
THE COACHING CLINIC FACILITATOR S GUIDE 02:20 02:35 5 m 20 m Why Leaders are Challenges to Implementing Why Works Stories about Great Leaders * Move into business imperative for leaders to use more coaching behaviors * Exercise: List the business challenges your organization will face in the next 12 months. * Identify which ones would value from use of coach approach * Discuss at table groups * Debrief * Create your own personal and organizational list of barriers to coaching and possible ways to overcome them * Complete questions on PG 5-4 * Debrief * In general, brings other values to a corporation * Position retention issues to Manager Quality, link to coaching * Start with a personal moving story of a great leader * Exercise in table groups discuss a story of a Great Leader, report out on best story of the table Why Leaders are 2S36 2S37 2S38 Getting Practical 2S39 People join (companies) and leave (managers) Page 5-1 Page 5-4 Page 5-1 Page 5-2 MG - 12 2008, Corporate Coach U International. Version 5.0 All rights reserved.
MODULES AT A GLANCE - DAY 2 02:50 45 m 3:35 10m 03:45 04:00 20 m 04:20 5 m Being a Great Leader * Exercise turn to Page 5-3 and document Great Leader behaviors * Dyads 2 rounds - inutes each (inutes coaching, 5 minutes feedback) * Topic: Challenges to Implementing coaching in your current role. Action Plan * Complete Step 6, 7, 8, 9 * Set SMART goals Acknowledging * Be clear on what it is: - Coach approach - Skillful tips - Language examples * Exercise - create acknowledging statement for someone back at the workplace * Dyads 2 rounds - inutes each * Topic: Coachee shared Action plan. Coach practices Acknowledging skill while coaching Wrap-Up * Review last questions + - Open Questions - Lingering objectives from Day 1 2S40 Page 5-3 Page 5-4 2S41 Page 6-3 Page 6-4 Acknowledging S42 2S43 Page 3-12 Page 3-13 Index Cards *Posted Objectives *Open Questions 2008, Corporate Coach U International. Version 5.0 All rights reserved. MG - 13
THE COACHING CLINIC FACILITATOR S GUIDE 04:25 04:35 04:45 Dividends * Document 3 key learnings from today * Write Start, Stop and Continue on index card * Round the room to declare one of: stop or stop or continue * RECAP take away Course Feedback * Congratulations and thanks! * Please take a few moments to complete Feedback sheets Certificates and Graduation 05:00 End of Day 2 * Congratulations and thanks! * Best of luck coaching 2S44 Page 7-3 2S45 Page 7-4 Page 7-5 2S45 Certificates MG - 14 2008, Corporate Coach U International. Version 5.0 All rights reserved.