Student data, Communications and Enrollment Management: (They go hand in hand) Presented by: Andy White, Cuyahoga Community College Tuesday, April 1, 2014 5:00 pm, Room 403 Session ID 2037.0
Session Rules of Etiquette Please silence your cell phone/pager Please complete the session evaluation using the AACRAO mobile app or the paper form in your registration packet, drop boxes are available throughout the convention center. If you must leave the session early, please do so as discreetly as possible Please avoid side conversation during the session Thank you for your cooperation!
How does Cuyahoga Community College (Tri-C) leverage the knowledge it has on its customers to effectively communicate with students, staff, faculty and the community-atlarge? Welcome
Historical Framework The history and theory behind the action
What is it? Background information Enrollment Management
What is it? Background information Institutional Research
College Office Structure Building an organization that works
Cuyahoga Community College Where Futures Begin 50 years of serving the community Multi-campus format, serving the entire county
Dr. Belinda Miles Executive Vice President Access, Learning & Success Dr. Jennifer Speilvogel Vice President, Planning & Institutional Effectiveness Amy Eugene Director, Institutional Effectiveness Dr. Rob Stuart Director, Institutional Research Maria Mitchell Coordinator, P&IE Andrew (Jay) Youngless Sr. Research & Planning Analyst Aaron Milenski Research Analyst Renee Slovick Data Analyst Warren Webb Operations Research Analyst Planning and Institutional Effectiveness Structure
Dr. Belinda Miles Executive Vice President Access, Learning & Success Karen Miller Vice President Enrollment Management Kristina Vild Coordinator I Holly Craider Director College Information and Enrollment Support Center Tisha Hardy Manager Student ecommunications Michael Taylor Customer Service Representative Josephine Evans Customer Service Representative Victoria Clark Customer Service Representative Arnetta Williams Customer Service Representative Vanessa Kelly Customer Service Representative Jerry Heatwole Customer Service Representative Information Center Structure
Dr. Belinda Miles Executive Vice President Access, Learning & Success Karen Miller Vice President Enrollment Management Mary Kay Weis College Registrar Wendy Cox Coordinator I Robin Long Assistant Registrar Sheila Drake Scheduling Technology Manager Andrew White Reporting Specialist Vacant Event Scheduling Coordinator Deborah James Records Specialist II Marisa Richards Records Specialist II Nora Ebie Admissions Specialist II Christine Iddrisu Records Specialist II Marcia Romoser Records Specialist II Nicole Goodson Admissions Specialist II Vacant Records Specialist II Pamela Shaw Records Specialist II Roxane Johnson Admissions Specialist II Calli Mango Records Specialist II Jasmine Stumpp Records Specialist II Renie Martin Admissions Specialist II Margaret Nichols Records Specialist II Angela Terry Records Specialist II Erika Rios-Sparks Admissions Specialist II Office of the Registrar Structure
Project Examples Commonly recurring enrollment management projects throughout the year: Applied, not registered Transient population Students who have registered for class but not paid Recent GED program graduates Awarded financial assistance, but not registered Cleveland Metropolitan School District outreach
Project Examples (continued) : Welcome Week 1 st Year student newsletters Hispanic Council Biology Department Bahamas experience
President Obama s 2012 Campus Visit
US Representative Marcy Kaptur s 2012 Campus visit
President Clinton s 2012 Campus Visit With The Boss
Also, more recently: Also, more recently:
Or, as it s looked in my neighborhood recently
In Summary: Best Practices Open Communication across the organization Collaboration Data Tracking
Mary Kay Weis, Registrar, Cuyahoga Community College Karen Miller, Vice President Enrollment Management, Cuyahoga Community College The entire offices of Planning and Institutional Effectiveness and the College Information Office, Cuyahoga Community College Deborah Benz and Avery Herman, Graphic Design, Cuyahoga Community College Diana and Jack White Special Thanks
Questions?
Andy White Andrew.White@tri-c.edu Please complete the session evaluation using the AACRAO mobile app or the paper form provided in your registration packet. Session ID 2037 Thank You!