1 COURSE SYLLABUS COURSE NUMBER AND TITLE: SPEECH 1321 Business and Professional Communication COURSE (CATALOG) DESCRIPTION: Study and application of communication within the business and professional context. Special emphasis will be given to communication competencies in presentations, dyads, teams and technologically mediated formats. INSTRUCTOR: Cynthia A. Chavez, M.A. OFFICE: Building W (second floor) #325 OFFICE HOURS: MWF 9:30am-10:30am& T/TH 8:30am-9:30am CONTACT Office tel: 956-364-4719 INFORMATION Cynthia.chavez@harlingen.tstc.edu (TELEPHONE AND EMAIL): MAJOR COURSE REQUIREMENTS/ TASK LISTING These are listed in the Course design documents 10. Write effective paragraphs. 1. Give oral presentations. 16. Accommodate cultural diversities in oral and written communication. 17. Apply nonverbal communication techniques. 18. Participate in group situations. 19. Apply active listening skills. 26. Produce an audiovisual aid. 27. Perform research. 28. Document research sources. 33. Apply time management techniques. CORE OBJECTIVES (CO) Core objectives to be assessed: 1. Critical Thinking Students will engage in creative and/or innovative thinking, inquiring analysis, evaluation, synthesis of information, organizing concepts, and constructing solutions. 2. Communication Skills Students will demonstrate effective development, interpretation and expression of ideas through written, oral and visual communication. 3. Personal Responsibility- Students will demonstrate the ability to connect choices, actions and consequences of ethical decisionmaking.
2 The course is divided into sections: Part I: Communication Principles for Leadership (Leadership Awareness, Verbal and Nonverbal Messages, Listening, Adapting to Differences). Part II: Relationship Skills (Interview Techniques). Part III: Collaborating Skills (Team Building Skills). Part IV: Presentation and Writing Skills (Presentation Development & Delivery, Goal Achievement, & Time Management). There will be brief lectures interposed with interactive exercises and small group discussion. Evaluation of each section will include quizzes, written work, in-class activities, and assignments. And exam will be given after the discussion of several chapters. LEARNING OUTCOMES: Upon successful completion of this course, students will: 1. Demonstrate communication competence and critical thinking through an understanding of the foundational communication models. 2. Demonstrate essential public speaking skills in professional presentations. 3. Demonstrate written and oral competencies as it relates to employment (including job searches, interviews, interpersonal interaction, conflict management, leadership, and performance appraisals.) 4. Apply essential dyadic and small group processes as they relate to the workplace. 5. Utilize various technologies as they relate to competent communication. 6. Demonstrate effective cross-cultural communication. MAJOR COURSE LECTURE, TOPICS DESCRIPTION/REQUIRED/RECOMMENDED READINGS/ELECTRONIC RESOURCES TO VIEW: Tentative Schedule (Subject to change by your instructor) 1 Instructor will introduce Course Content/Syllabus Chapter 1 Communicating and Leading at Work Communication and Leadership Communication: Making Sense and Sharing Sense Activity: Students will engage in discussion and analyze leadership styles. The students will be able to evaluate their own leadership style for
3 Leadership: Influencing Others Through Communication effectiveness. (LO3, Personal Leaders Others: Applying Communication Principles at Work Responsibility) Leading Others: Applying Communication Skills at Work Lecture Chapter 2 Being Aware of Self and Others Quiz #1- Students will be Comm. Awareness knowledge on how to Be aware of Social Styles motivate others, Be Aware of How to Motivate Others organizational culture awareness, and ethical Be Aware of Organizational Culture leadership challenges. Be Aware of Ethical Leadership Challenges (LO1,3,6 & critical thinking) 2 Lecture Chapter 3 Using Verbal and Nonverbal Messages Quiz #2: Students will be knowledge of verbal and Communicating Clear Verbal Messages nonverbal messages, and appropriateness in Communicating Supportive Verbal Messages managing sexual harassment in the Communicating with Text Messages workplace. Understanding Non-Verbal Messages (LO3 & Critical Thinking) Using and Interpreting Nonverbal messages Managing Sexually Harassing Messages at Work Lecture Chapter 4 Listening and Responding Listening Effectively to Others Responding Effectively to Others Helping Others Listen Effectively to you Listening Activity: Students will be able to evaluate their listening skills. (LO2 & communication skills) Quiz#3: Students will be knowledge of effective listening and evaluate their listening techniques. (LO1 & Critical Thinking)
4 3 Memorial Day- TSTC student &staff Holiday (NO CLASS) Lecture Chapter 5 Adapting to Differences Adapting to Personality Differences Adapting to Cultural Differences Adapting to Gender Differences Adapting to Generational Differences 4 EXAM #1 Chapters 1-5 Bring Pencil & Scantron *Official date will be announced in class but we are projecting Monday June 2nd Hypothetical Scenario Activity: Students will demonstrate knowledge of cultural adaptability by formulating answers through discussion for fictitious workplace scenarios. (LO6 & personal responsibility) Exam #1: Students will analyze and evaluate topics: Leadership; Communication Awareness; Listening; Adapting to differences. (LO1,3 & Critical Thinking) Lecture Chapter 6 Relating to Others Work Understanding Relationships at Work Managing Relational Conflict at Work Negotiating Solutions at work Lecture Chapter 7 Interviewing Principles and Skills Preparing the Interview Structuring the Interview Conducting the Interview Interviewing Responsibilities *Students receive Interview/Cover Letter Instructions *Students draw for Final Mock Interview Schedule Activity: Conflict Style Assessment- students will identify their personal style. (LO3 & Communication skills) Quiz # 3: Students will demonstrate knowledge of interview preparation, structure, process, and responsibilities. (LO1,3 & Critical Thinking)
5 4 Lecture Chapter 8 Interview Types Guidelines/Instructions Assignment: Students will be Information-Gathering Interviews knowledge of Resume & Job Interviews Cover letter Writing Appraisal Interviews (assessed by rubrics). Resume & Cover letter rough drafts due next class session (workshop). (LO3 & personal responsibility) Resume & Cover letter Writing Workshop Observation: Students will participate in workshop. The students will be placed in groups and assist their peers with productive feedback for resume and Cover letter production-revision. Students will be able to demonstrate knowledge of Resume & Cover letter Writing (assessed by rubrics). (LO1,4 & critical thinking) 5 Interview Workshop Observation: The students will be seating in a speed dating type setting in which they will be able to demonstrate within a 2 minute time slot their interview skills as they navigate through the seating arrangement as both the interviewer and interviewee. The Students will be able to apply knowledge of interviewer/interviewee effective skills by participating in this practice mock interview. (LO4 & communication
6 skills) Interview Day 1 Assignment: Resume, Cover Letter and other written assignments are due the day of your scheduled interview. (LO3 & personal responsibility) Interview Day 2 6 Interview Day 3 Interview Day 4 7 Lecture Chapter 9 Collaborating in Teams Elements of Teamwork Understanding Team Dynamics Improving Team Dynamics Approaches to Enhancing Teamwork Event: Murder Mystery Activity Lecture Chapter 10 Enhancing Team Meetings Meeting Essentials: A balance of Structure and Interaction Preparing for Meetings Planning Problem-Solving Meetings Developing Creative Solutions Managing Meeting Interaction Observation: Students will be able to apply knowledge of interviewer/interviewee effective skills by participating in a Final mock interview (assessed by rubrics). (LO 2, 3, 4, 5 & communication skills) (same as Interview Day 1 & 2) Quiz#4: Students will be knowledge of effective team dynamics. Team work productivity will be assessed by successful completion of team task assignment. (LO 3, 4, 6 & critical thinking) Activity: Team work productivity will be assessed by successful completion of team task assignment. (LO 3, 4 & personal responsibility)
7 Event: Marshmallow Tower Activity 8 Exam #2 *Official test date will be announced in class but we are projecting Monday June 30th 8 Lecture Chapter 11 Developing Your Professional Presentation Confidently Communication to Others Consider Your Audience Select and Narrow Your Topic Support Your Presentation Organize Your Presentation *Students will receive explanation of Informative Presentation/ Outline Guidelines/Instructions & Topic Selection Document. *Draw For Speaking Order Exam # 2: Students demonstrate knowledge of relating to others, Interviews, and team effectiveness (chapters 6-10) (LO1 & Critical Thinking) Quiz#5: Students will be knowledge of Presentation dynamics. (LO3 & Critical Thinking) Topic Selection Assignment: Students will be responsible to apply their ethical principles and produce appropriate topic for professional presentation (due next class session). (LO6 & personal responsibility) Lecture Chapter 12 Delivering Professional Presentations Methods of Delivering Your Presentation Effective Delivery Strategies Adapting Your Presentation for the Media Responding to Questions Presentation Aids 9 Lecture Chapter 13 Achieving Your Presentational Goals: Informing, Persuading, and Relating. Discussion over Informative Speech Quiz #6: Students will be knowledge of professional presentation guidelines. (LO2 & critical thinking) *Topic Submission-Approval Day Quiz#7: Students will be knowledge of presentational goals: Informing, Persuading,
8 Presentation Guidelines/Instructions Relating. Informing Others (LO 2,3 & critical thinking) Persuading Others Relating to Others: Making Special Presentations ` Informative Speech Outline Workshop Workshop: Students will be able to apply their professional writing and presentational skills in to practice. They will receive/contribute feedback on their outline and delivery from their peers in preparation for their final assigned presentation day. Assignment: Presentation Outline Rough draft is due (assessed with rubrics). (LO 3, 4 & personal responsibility) 10 Fourth of July Holiday- NO CLASS Informative Speech Presentation Day 1 Informative Speech Presentation Day 2 NO CLASS Assignment: Students will be able to evaluate research ideas and synthesize knowledge by writing effective presentational outlines. Final Presentation Outline is due for each individual student first 15 minutes of their assigned presentation day (to be assessed with rubrics). (LO3 & critical thinking) Observation: Students will be able to apply and
9 express their presentational skills through verbal and nonverbal communication (delivery to be assessed with rubric). (LO 2, 5 & communication skills) 11 Informative Speech Presentation Day 3 Informative Speech Presentation Day 4 (see measurability activity for Presentation Day 1) 12 Final Exam Week Comprehensive Final Exam: will assess students for the overall knowledge of effective business & professional communication. Final Exam: 10 Questions from Exam #1 (Chapter 1-5) 10 Questions from Exam #2 (Chapters 6-10) 30 Questions from the last Chapters 11-13) =Total 50 Questions (LO 1, 3 & critical thinking) NOTE: The instructor reserves the right to modify the course calendar and the course syllabus. The class will be notified if any changes occur. Quizzes and assignment may be announced or unannounced. REQUIRED TEXT AND MATERIALS: Beebe, Steven A.and Timothy P. Mottet. Bussiness and Professional Communication: Principles and Skills for Leadership. 2 nd Ed. Boston: Allyn & Bacon, 2013. Print. ISBN: 9780205028993 Scantron 882-E & #2Pencil (needed for all exams). 4 X 6 Notecards GRADING CRITERIA: Policies or grading rules should cover late work, grade assignment and weighting, attendance policy, and make-up guidelines. Changing grading policies should
10 occur only under extraordinary circumstances. No statement on a syllabus may contradict college rules regarding attendance, approved absence, etc. From Student Handbook: Grading Criteria Students must receive a letter grade of C or better in each major course to receive credit. A temporary grade of IP may be given and indicates that a student has not satisfactorily completed a course. This grade will be given only when the deficiency is due to an authorized absence or other cause beyond the control of the student. When the quality of work finished has been acceptable for satisfactory completion of the course, a grade will replace the IP. A student must complete the required work within the period of time specified in the contract between the student and instructor. If it is not, the IP will be administratively converted to an F. GRADING CRITERIA Presentations 50% Quizzes /Exams 20% Assignments/Participation 15% Final Exam 15% GRADING SCALE: 90-100 A 80-89 B 70-79 C 60-69 D 59-or less F DEPARTMENT ATTENDANCE POLICY: Only absences of an extreme or catastrophic emergency may be excused and must be corroborated in writing by an appropriate authority (hospital, doctor), merely phoning in does not excuse an absence. Students must file a withdrawal form with the Admissions Office to be withdrawn from the course. It is the responsibility of the student to drop the course prior to the last date (July 14, 2014) for withdrawal without incurring an F grade. The withdrawal process will no longer be initiated by the instructor. ACCOMMODATION STATEMENT: If you have a documented disability which will make it difficult for you to carry out classwork as outlined and/or if you need special accommodations due to a disability, please contact (956) 364-4520 or visit the Support Services Office in the Auxiliary Services Building as soon as possible to make appropriate arrangements.
11 CLASS POLICIES: Attendance You should attend every class session and stay for the duration of the period. The course is designed for participation by students and includes many in-class exercises. Good attendance contributes to a positive learning environment, and you cannot do your best in this course if you do not attend regularly. There are many things to be learned on a weekly basis that are not measured directly on the tests. It is your responsibility to get the information covered in the classes missed. It will be up to the instructor to decide whether the written excuse provided by the student can be used to justify absence. Excuses provided past 3 calendar days after the day you missed class will not be considered. Your first attempt should be to turn in the late assignment at my office. If I am not in my office, then you may slide the assignment in a sealed envelope under my office door. If the assignment is not located under my door, I will assume you failed to turn in the assignment and you will earn a zero. There will be a 10 point deduction for every calendar day that goes by from the due date/ class time that the assignment was due. If the student is unable to personally turn in the assignment, it may be brought in by someone else other than the student in a sealed envelope. Your excuse should be included with in the sealed envelope in order for your assignment to be considered for a grade at the time of submission. Quizzes/ Class Participation Activities- Quizzes will be administered throughout the semester, these quizzes will not be hard, and all you need to do is be present to take the quiz. These quizzes along with participation activities are to support attendance motivation and it is an easy way to improve your overall grade. NOTE: If you are late or absent (excused or unexcused) and miss an activity you will NOT be able to make up the work, or quiz at a later date. In-class activities are done accordingly with the lecture of the chapter, please be aware that they are only tentative dates as per the lecture time may vary. Assignments: All assignments/journals are due within the first 15 minutes of class, otherwise it will be considered late. For other late assignment submission please see attendance policy Exams: Three exams will be administered throughout the semester. These exams will consist of 50 multiple choice questions. Review sheets will be handed out prior to all three exams. The third exam will include the last chapters and it will also be comprehensive (please see schedule for breakdown of questions). Note: If you must miss an exam please contact me via email or phone and let me know that you will not be present during the exam before class starts. If you miss the exam regardless of talking to me ahead of time, you will receive a zero
12 unless you provide me with a legitimate excuse (please see Attendance policy). In addition, if you miss an exam day you must be prepared to take the exam by the next scheduled class meeting at your return date, and you MUST present legitimate excuse. In-Class Behavior Cell Phones/Laptop Computers: Before class begins, please turn off all cellular phones. An interruption due to cell phones ringing or loudly vibrating, text messaging during class, internet browsing, working on another course assignment, students answering phone calls in class and/or leaving class to answer a call is disruptive to everyone and is highly discouraged! If you are expecting an emergency phone call, place your phone on vibrate and sit as close to the door as possible; so, you can quietly leave the room. Let your instructor know BEFORE class that you are expecting to receive a call and may be leaving. Interruptions: This class is dependent upon class interaction and discussions. You are asked to be respectful of your classmates and not dominate class time. Unnecessary comments and interruptions will not be tolerated. OTHER POLICIES Student Success Office If you need assistance in your academic studies, please contact (956) 364-4110 or visit the Student Success Office, in Building D, Room 121. For supplemental instruction, you can go to the website: http://www.tstc.edu/oss/ossprograms.aspx Electronic Devices No electronic recording devices will be allowed in class. Children are not allowed in lecture rooms or laboratories. General Education Program Assessment Assignments from this course are subject to being archived for general education assessment. Procedures will follow protocol as prescribed by the research guidelines of the Association for Institutional Research. Safety TSTC Harlingen faculty, staff, and students are asked to report all threats, perceived or real, immediately to College Police located in the Auxiliary Building. If the threat is imminent, the College Police emergency phone line at 364-4234 or 9-911 should be called. College Police will then coordinate the proper response in accordance with State and federal laws and TSTC System/College rules and regulations.
13 Tutoring The Supplemental Instruction & Tutoring Program at TSTC offers free tutoring and academic support services to help you achieve your academic and career goals. You can access the most up-to-date Supplemental Instruction & Tutoring Schedule, as well as MyTSTC Video Tutor Library, by using your smart phone to scan over the QR code below or visiting our webpage at: http://www.tstc.edu/harlingenoss/situtoringprogram For more information, please contact the Office of Student Success at 956.364.4163 or the Supplemental Instruction & Tutoring Program at 956.364.4170. Copyright Statement The materials used in the course [textbooks, handouts, media files (podcast, MP3, Videos, RSS (Feeds), and all instructional resources on the colleges Learning Management System (Moodle)] are intended for use only by students registered and enrolled in this course and are only to be used for instructional use, activities associated with, and for the duration of the course. All materials generated for this course, which includes but are not limited to syllabi, quizzes, exams, lab problems, in-class materials, review sheets, and any additional materials. These materials may not be retained in another medium or disseminated further. They are provided in compliance with the provisions of the Teach Act. These materials may not be reproduced, displayed, modified or distributed without the express prior written permission of the copyright holder or TSTC. For further information contact your instructor. Communicating with your instructor (MyMail E-mail System) All official college E-mail to students is sent through MyMail, the official student e-mail system at TSTC Harlingen. When communicating with instructors and/or employees of the college, you are required to use your TSTC MyMail student e- mail address. If you choose to forward your e-mail to another account, please be advised that you must respond from the MyMail account.tstc Harlingen faculty, staff, and students are asked to report all threats, perceived or real, immediately to College Police located in the Auxiliary Building. If the threat is imminent, the College Police emergency phone line at 364-4234 or 9-911 should be called. College Police will then coordinate the proper response in accordance with State and federal laws and TSTC System/College rules and regulations. NOTE: Any changes to this syllabus will be provided in writing to the student and updated on all posted locations (HB 2504, course Moodle sites, building offices, etc.)