Deputise for the leader of a retail team UV31453 Y/503/5730 Learner name: VRQ Learner number:
VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)
UV31453 Deputise for the leader of a retail team The aim of this unit is to develop the knowledge, understanding and practical skills required to deputise for the leader of a retail team. You will maintain the standards of performance and manage the morale of the team. You will also understand the team leader s responsibilities and the importance of setting an example to the rest of the team. UV31453_v7
Level 3 Credit value 11 GLH 55 Observation(s) 2 External paper(s) 0
Deputise for the leader of a retail team Learning outcomes On completion of this unit you will: 1. Be able to maintain the standards of performance of own retail team when deputising for a team leader 2. Be able to manage the morale of own retail team when deputising for a team leader 3. Be able to manage own performance when deputising for a team leader 4. Understand the standards of performance required of own retail team when deputising for a team leader 5. Understand how to gain the co-operation of own retail team when deputising for a team leader Evidence requirements 1. Environment Evidence for this unit must be gathered in a workplace. 2. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 3. Simulation Simulation is not permitted for this unit. 4. Observation outcomes Competent performance of Observation outcomes must be demonstrated to your assessor on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. 5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 6. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 7. External paper There is no external paper requirement for this unit. UV31453 3
Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be required to produce supplementary evidence or asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Guidance for tutors and assessors This unit must be carried out in line with the Skillsmart retail guidance listed below, which is available under Business and Retail in the Qualifications section of VTCT s website (www. vtct.org.uk): Retail Qualifications Assessment Principles Retail Skills Unit and Assessment Guidance Your assessor will sign off an outcome when all criteria have been competently achieved. Achieving range There is no range section that applies to this unit. 4 UV31453
Observations Learning outcome 1 Be able to maintain the standards of performance of own retail team when deputising for a team leader You can: a. Communicate accurate information and instructions to the team b. Set an example for own team by following organisational procedures and policies when deputising for a team leader c. Perform checks to ensure that team members follow organisational procedures and policies *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV31453 5
Learning outcome 2 Be able to manage the morale of own retail team when deputising for a team leader You can: a. Allocate work tasks to team members in ways that attempt to maintain the morale of the team b. Use methods to motivate own team that are suited to individual team members existing levels of motivation and expertise c. Praise good performance both to the individuals concerned and to management d. Provide support to team members who are having difficulty coping with their work, in ways suited to the individual and the situation e. Communicate potentially sensitive information only to those who have a right to receive it *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature 6 UV31453
Learning outcome 3 Be able to manage own performance when deputising for a team leader You can: a. Manage own time to carry out other work duties when deputising for a team leader b. Follow organisational procedures when problems arise when deputising for a team leader *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV31453 7
Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*: Projects Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Professional discussion Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning. When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved. Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic. *This is not an exhaustive list. 8 UV31453
Knowledge Learning outcome 4 Understand the standards of performance required of own retail team when deputising for a team leader You can: Portfolio reference a. Explain team leader responsibilities in relation to: health and safety equality, diversity and inclusion security staffing levels absence reporting timekeeping personal appearance handling customer complaints b. Explain relevant legislation and regulations relating to the products the team sells c. Explain the importance of setting an example to team members by following organisational procedures and policies at all times UV31453 9
Learning outcome 5 Understand how to gain the co-operation of own retail team when deputising for a team leader You can: Portfolio reference a. Explain the challenges involved in temporarily managing peers b. Explain how clear communication helps teams to work effectively c. Explain why it is important for a team leader to be approachable and trustworthy, including the importance of maintaining confidentiality d. Explain the importance of treating all team members fairly 10 UV31453