Customer Feedback Summary Of 134 customers surveyed, 80 responded Likely to Recommend 75% Problem Resolution 76% Communication 71% Professional & Organized 77% Recent Reviews & Published Comments Jun 13, 2018 May 26, 2018 May 18, 2018 I would like to recognize Kevin Watley and Mike Houk their exceptional service. Also, the guy that works behind Kevin but I can't remember his name. I would like to recognize Chris Boswell his exceptional service. He was really on his stuff. He always answered my questions and never made me feel stupid throughout the process. He took time to answer our questions and if he couldn't answer his phone he always called us back. I would like to recognize Mike Houk, Kevin Watley, and LaShonda in the closing department. Those three went hand in hand to resolve any issues in a very timely manner. Mike was out initial contact point of sale in the Pensacola office. Tim, the superintendent, was very helpful. We did not talk to... James V. Pensacola, FL May 18, 2018 We compared several home builders. was the best value all around the money! Page 1 of 5
William D. May 16, 2018 Jason S. Silverhill, AL Apr 27, 2018 Apr 03, 2018 Mar 22, 2018 Hudson G. I picked the wrong people. The builder, Kevin was courteous and he always answered the phone. He was eager to make us happy. The office was professional, polite, and easy to work with. We did have issues with the plumber. We recommended they get another plumbing company. Everyday they had to come back and fix an issue. I would like to recognize Chris and Earl. They made sure all of my problems were taken care of. Mike was great with getting things started and was very knowledgeable when I first went. I would like to recognize Kevin his exceptional service. We were building from out of state so he stayed in touch with me by phone and email and sent me pictures so I could keep up with the progress. He was awesome! They were all very professional and courteous, every step of the way. I am a difficult customer to work with. They were very patient and answered all of my questions. I would build with them again. They were excellent. We are very happy with our new home. Page 2 of 5
Jan 30, 2018 Jan 22, 2018 Ronald H. Vancleave, MS Jan 22, 2018 Christopher W. Century, FL Jan 20, 2018 Jan 04, 2018 Victor R. Robertsdale, AL Jan 04, 2018 Dusitn D. Dec 22, 2017 I would like to recognize Ryan Johnson his exceptional customer service. I would like to recognize Butch Lewis his exceptional service. Great value at a great price! They need to fix their flooring issue. is wonderful. I had a great experience the entire way through, but their flooring subcontractor leaves something to be desired. For such a professional company that did such an amazing job, I couldn't believe at how low quality the flooring was. If... Clinton Miller did a good job. I was very happy with the process and my home. They did a good job! Ethel M. Grand Bay, AL Dec 15, 2017 If you are a first-time buyer and builder just make sure you ask questions, write down what you don't know. The orientation goes fast. Ask questions and do your research. Page 3 of 5
Nov 27, 2017 Nov 09, 2017 Michael F. Chunchula, AL Jeremy F. Moss Point, MS I would like to recognize Chris his exceptional service. Every person dealt with at Heritage was nice. During the building of the first half of the house, I could not seem to get anything done. They would have a couple of guys show up one day and then some days nobody would show up. They had time to get the house bracketed in bee the rain came through, but they didn't so a lot of stuff got wet. That... Butch Lewis did a great job. Everything went smoothly. The build got done quicker than expected. He communicated great and kept us inmed. I was able to text or call him any time I had a question. He would always answer me right away. I would like to recognize Kristen and Frank their exceptional service. Kristen is the young lady that works in the front office, and Frank also did a good job. William B. Mobile, AL They were very courteous and very helpful, and they did a good job explaining everything from beginning to end. I've already built, and this was my 4th house, but I was very satisfied with the communication with the contractors, superintendent, and the main office here in Mobile. Page 4 of 5
Lisa F. Summerdale, AL Oct 03, 2017 Oct 02, 2017 It was a pleasant I've built my own houses, and this is my 4th time. However, this time I went with another contractor, and I was very pleased with. They did a very good job. Our home is beautiful and very well built. Kevin went above and beyond his job to make sure every detail was taken care of. The whole Heritage team made this journey a smooth one. Thank you to LaShanda, Joe and Kristen as well being so kind and helpful. We will love our Heritage Home years to come. I would like to recognize Butch Lewis his exceptional service. Page 5 of 5