PLUS STUDENT HANDBOOK

PLUS STUDENT HANDBOOK

Contents WHAT IS PLUS?... 3 PLUS CONTACTS... 3 TECHNICAL SUPPORT... 3 ADD/DROP... 3 COURSE WITHDRAW POLICY... 3 LESSONS AND DAYS OF THE WEEK... 3 SESSION WEEKS... 4 ONLINE COURSE OPTION- CLASS RESOURCES LINK... 4 COURSE REQUIREMENTS... 5 PLUS STUDENT EXPERIENCE COURSE... 5 ACCESSING YOUR ONLINE COURSES... 6 INSTRUCTOR WELCOME... 7 ONLINE CLASSROOM NAVIGATION AND POSTING... 7 THE TOP TOOL BAR AND NAVIGATION BAR... 7 COURSE HOMEPAGE... 8 NAVIGATION... 8 TILE VIEW... 8 LIST VIEW... 9 LEARNING ACTIVITY NAVIGATION... 11 ACCESSING YOUR ASSIGNMENT DUE DATES FROM WITHIN THE ONLINE CLASSROOM... 12 POSTING ASSIGNMENTS... 13 SUBMISSION... 13 THE DISCUSSION THREAD... 15 PARTICIPATION... 15 TIPS FOR POSTING ASSIGNMENTS... 17 DIGITAL BOOKSHELF... 18 ACCESSING YOUR DIGITAL BOOK FROM WITHIN THE ONLINE CLASSROOM... 18 DOWNLOADING YOUR DIGITAL BOOKSHELF TO YOUR COMPUTER OR OTHER DEVICES... 19 ACADEMIC EXPECTATIONS... 20 HIGHLIGHTS OF ACADEMIC EXPECTATIONS... 21 ATTENDANCE... 21 PLAGIARISM... 21 COMMUNICATING WITHIN THE CLASSROOM... 21 TUTORING... 21 LIVE TUTORING... 22 GENERAL COMPUTER-RELATED TUTORIALS... 22 LYNDA.COM... 22 COMMON MYTHS ABOUT ONLINE CLASSES... 23 WHAT YOU SHOULD DO IF... 23 2

WHAT IS PLUS? The Art Institute of Pittsburgh-Online Division offers students within some Art Institutes schools the opportunity to remain enrolled at their home campus, while taking some of their classes online through the PLUS program. All PLUS courses offered to Ai schools are serviced and provided by The Art Institute of Pittsburgh- Online Division. PLUS CONTACTS There are two main types of PLUS contacts: PLUS leads and the Online Student Services Team. A PLUS Lead is a contact that works your home campus. Your campus may have more than one person that is the main contact for PLUS based students. PLUS leads are here to guide you while you are completing your online course. Please feel free to contact your PLUS Lead with any non-technical concerns or questions. If you need assistance locating your PLUS lead or have an online related issue you can also contact The Art Institute of Pittsburgh- Online Division s Online Student Services Team at aionlinestudentservices@aii.edu. Please include your full name, student ID, and campus location in this email. TECHNICAL SUPPORT Please contact Technical support for any technology related issues. Technical Support: 1-866-642-2711 Monday - Friday: 8:00am - 10:00pm ET Saturday: 10:00am - 7:00pm ET Sunday: Closed ADD/DROP Add/drop is a period of time at the beginning of each session in which a student can adjust their schedule to add or remove a course. If a student decides to drop a course during this time frame they will not incur a tuition charge for that specific course. Note: Please see the withdraw policy for any course(s) dropped after the end of the add/drop period. COURSE WITHDRAW POLICY If a PLUS student decides to withdraw from their online course in the first four weeks of a session, the student will be given a W grade for the course. The W grade is not used in the computation of the student s grade point average. A student who withdraws weeks 5 or 6 of the session will be given a WF grade. This grade counts as an F in the computation of a student s grade point average. If you know you want to withdraw from a course, speak to your PLUS Lead or Academic Advisor as soon as possible. It is most beneficial to you to adjust your schedule during the Add/Drop period. LESSONS AND DAYS OF THE WEEK Each course is divided into 5½ week lessons. Each of the lessons in the first 5 weeks has seven days that are numbered beginning with Monday in Session I and Thursday in Session II. The 6 th and final lesson week has 3 days. Each day of the week begins at 12:00 AM. MST and ends at 11:59PM MST the following day. The deadline for assignments and posts is 12:00 A.M. MST (Mountain Standard Time). 3

SESSION WEEKS First Session Second Session Weeks 1 through 5 Weeks 1 through 5 Day 1 Monday Day 1 Thursday Day 2 Tuesday Day 2 Friday Day 3 Wednesday Day 3 Saturday Day 4 Thursday Day 4 Sunday Day 5 Friday Day 5 Monday Day 6 Saturday Day 6 Tuesday Day 7 Sunday Day 7 Wednesday Week 6 Week 6 Day 1 Monday Day 1 Thursday Day 2 Tuesday Day 2 Friday Day 3 Wednesday Day 3 Saturday ONLINE COURSE OPTION- CLASS RESOURCES LINK There is an Online Course Option page located under the Academic Affairs tab in the My Ai Campus that includes more information about the online environment. The Visit The Art Institute of Pittsburgh- Online Division s Online Class Resource Page site houses various tutorials, and a wealth of information designed specifically for PLUS students. We recommend that you take the time to navigate these resources thoroughly so that you can be well informed when you begin your classes. Click here to visit this information. Art Institute Student Portal, Academic Affairs, Online Course Option 4

Click here to search for your course codes and find out the book, material, and technology requirements for each course. Click here to learn more about the Digital Bookshelf including tutorials and FAQs. Click here to access the On-Demand Tutoring. (Can also be accessed from within the Online Classroom) Here you can purchase textbooks and software from the Art Institute of Pittsburgh Online Division store. Access Class Resources, Homepage COURSE REQUIREMENTS It is the student s responsibility to check their course requirements to ensure that they are properly prepared for their online course. Make sure that you have all of the required prerequisites (if applicable), software, materials, and textbook. At this point, not all courses have a digital text, so we strongly recommend that once you register for your online classes, search for your course (by course code) within the Online Course Catalog on The Art Institute of Pittsburgh- Online Division s Class Resources link. Review the text requirements and find out if your class has a digital or traditional textbook. If the book is listed as traditional, plan on purchasing it prior to your first day of class. PLEASE NOTE: Course requirements are updated on the Online Course Catalog approximately 30 days before the start of class. Please view the Online Course Catalog on the Class Resources link to ensure that you have the required software, equipment, text, and materials BEFORE you start your courses! PLUS STUDENT EXPERIENCE COURSE This course is available to some Art Institutes schools. The course is self guided, however, the Questions for the Professor area is supported by a member of The Art Institute of Pittsburgh- Online Division s Student Services Team. The course runs for three weeks prior to the start of an online session. Your date of registration for this course will vary. You will access the course from the Student Portal, just like a regular online class. The course is designed to help students prepare for their upcoming online course. There are several exercises that allow students to test their knowledge. This course will go further in-depth into the online environment, the information covered under the Online Class Resource Page and more. 5

ACCESSING YOUR ONLINE COURSES PLUS courses will be accessible 12:01AM MST on the first day of class (Mountain Time is 2 Hours behind Eastern Time). Courses will not be available any earlier than this. You will access your course by going to the My Ai Campus website, (your student portal), www.myaicampus.com. Use your Login & Password to enter this site. Accessing your Brightspace Homepage: Find your course on the right-hand side of the My Ai Campus homepage under Brightspace. Then click on Launch Class. #1 From the Launch Class button, you will be able to directly access your course from the Brightspace Organizational Homepage. Art Institute Student Portal, Homepage You can access your courses two ways: 1. Click on the Course Selector Button. You will see all courses you are enrolled in pop up below it. You can click on your course from there to launch it. You can also pin to your homepage to launch the course from there going forward. Click the pin tool to the right of the course to pin it to your home page. You must refresh after pinning for it to appear on the home page. 2. If you pinned your class (step 1) to the homepage, you can click on the class image to launch your course. The first page you will arrive at is our School Homepage. This is the landing page for our school in Brightspace. Please review any announcements posted on the left hand side. # 1 Click on the Course Selector Tool, your course(s) will display below and click on your course to launch it. Student Name #2 Click to pin your course so it appears on the home page. (You must refresh afterward s). You can then click on the course image to lau nch your course. The Art Institute of Pittsburgh- Online Division Classroom, Homepage 6

INSTRUCTOR WELCOME When you enter your course, you will immediately see a pop-up window (If you see a message to allow a popup, allow it) featuring the following: An introduction message to your course by your Instructor Your Instructor s Bio Course Overview After reviewing the information, you can exit out. Click to exit out and to get back to the course homepage. The Art Institute of Pittsburgh- Online Division Classroom, Homepage ONLINE CLASSROOM NAVIGATION AND POSTING THE TOP TOOL BAR AND NAVIGATION BAR Top tool bar: This bar contains important navigation features, customizable alerts, and more. At any time, selecting the course name on the Top Tool Bar will return you to the course homepage. Navigation bar: This bar contains links to access various areas of the course. Brightspace campus homepage Use this to view calendar dates Use this to see all of your classmates and select them to email View instant messages View Updates and Alerts View and edit Profile, Notifications, and Account Settings Class Title Student Name Use this to start reviewing course content in list view Check your grades and instructor f db k FAQ and Help Use this to navigate between online courses View subscriptions The Art Institute of Pittsburgh- Online Division Classroom, Homepage View your Profile picture 7

COURSE HOMEPAGE The online classroom homepage will look like this when you launch it. Below the top tool bar and navigation bar you will be able to see some widgets that allow for a quick view into many different areas with in the course. Announcements: This section includes important course information. Your Instructor can post important events and notices about your course in this area. You should read all announcements at the start of your course. Updates: This tool displays any new emails, dropbox submissions, and new posts in discussions. Calendar: This tool displays upcoming events and due dates for the course. Course Resources: This features another way to view course materials and information including your Instructor s Bio, a link to your digital textbook, and course syllabus Milestone/Week Tiles Updates show items in the course that are unread. Classroom announcements, these can be dismissed after you review them. Calendar and upcoming events Faculty Bio, course syllabus, questions for professor, and the textbook, etc. Look for the "Academic"tab to access Academic Expectations and Academic Resources The Art Institute of Pittsburgh- Online Division Classroom, Homepage NAVIGATION Students can choose what view they would like to use to navigate through their course. Once the class has been launched, students will first see the tile view option and can see their course progression. TILE VIEW Milestone or Week Tiles: These tiles provide easy access to start a new week or milestone or to navigate back to where you left off in the classroom. In addition, the tiles show week or milestone progress. Navigation to assignments and lectures can be done from this view by clicking the green play button at the bottom of each tile. 8

You can view section completion by the circle that goes around the image. Flip tiles over to view progress by clicking on the arrow icon. Click the green Play button to navigate to last visited spot in the section. Click this to view a list of all section content. You can skip to other areas or view section progress. Navigate through content (lectures) The Art Institute of Pittsburgh-Online Division Classroom, Homepage and Learning Activity page LIST VIEW Navigate through each area of the classroom by viewing the content in list view by clicking on Learning Path. This will give you a left navigation pane to view all materials and resources including but not limited to: Milestones Questions for Professor Academic Information and Resources From the Learning Path, you can access any course material and navigate to any area of the classroom. 9

Click to view course content in list view. Each class will be broken down by Weeks/Milestones (NOTE: Not all Milestones are a formatted to be a week long, some may be longer.) Click on a Milestone to review all of the content. Classroom Lectures Click on a title to be directed to it. These may be referred to as Learning Activities or Lectures depending on your course version. The or indicates whether a lecture/assignment has been reviewed/submitted. Indicated number of content (learning activities/tasks) left. Course resources are always the same in every course. They include your Learner and Academic Resources, The Art Institute of Pittsburgh- Online Division Classroom, Learning Path Assignments Assignments will either appear as Assignment or Task depending on your course version. All of your assignments/tasks will appear at the bottom of each Week/Milestone. NOTE: Some required assignments may not say assignment or task at all. 10

LEARNING ACTIVITY NAVIGATION From any page in Start Here or Milestone, you will see a forward and backward arrow on the upper right hand corner. Selecting the forward arrow will move you forward to the next course material to review (Learning Activity, Task, Milestone Submission, etc.) Selecting the back arrow will move you back to the previous page you were on. *This is the way we recommend to navigate when you start a new milestone. Click this to view a list of all section content. You can skip to other areas or view section progress. Navigate through content (lectures) 11 The Art Institute of Pittsburgh-Online Division Classroom, Learning Activity

ACCESSING YOUR ASSIGNMENT DUE DATES FROM WITHIN THE ONLINE CLASSROOM If your course offers a digital textbook, you can access your text from within your online classroom! That means anywhere you have access to a computer, you can access your book too! Just follow the steps below: Step 1. Enter course and go to Learning Path and Click Start Here or click on the Start Here Tile on the course homepage of your classroom. (NOTE: Depending what your classroom version they will appear under the Project Brief or Reading and Assignments ) Step 2. Review assignment due dates and mark them down in a calendar and/or print the page out for reference. (NOTE: Formatting may differ depending on your course version.) Click on the appropriate Start Here for your view The Art Institute of Pittsburgh Online Division Classroom, Learning Path, Homepage, & Readings and Assignments 12

POSTING ASSIGNMENTS There are two main ways to post assignments within the classroom, the task submission and the discussion thread. Prior to submitting a Discussion or Task, be sure to read all your Learning Activities and required textbook readings then review the overview page in detail. This page will review the following: Overview of task: This will provide detailed information about the task or Milestone Final Submission and what needs to be included. Steps for success with due dates: This provides a step-by-step guide to completing the task by the due date. Grading Rubric: This shows you how your task will be graded. To submit a discussion or Task Submission, you need to make sure to navigate to the page where you will be submitting by clicking on the Task title. You can do this from the Learning Path. SUBMISSION Step 1. Locate the task submission title from the Learning Path and click on it. Step 2. Review the Submission instructions. Step 3. Click on the arrow to navigate to the submission page. The Art Institute of Pittsburgh Online Division Classroom, Task Submission Overview Step 4. Double check that you have all assignment criteria by reviewing the instructions again. Step 5. Add your assignment. You can either drag your file and drop it into the space or you can click upload and attach it. 13

Click to review instructions again. Add Assignment File: 1.) Drag and drop file 2.) Click Upload The Art Institute of Pittsburgh Online Division Classroom, Task Submission Step 6. Write comments about your file. (*Note: if you did not add an assignment file in Step 5, you will not see this option.) Step 7. Click the Submit button to submit your assignment. The assignment file will appear below after you add it. Add comments about your assignment. Click the button to submit. The Art Institute of Pittsburgh Online Division Classroom, Task Submission 14

THE DISCUSSION THREAD Step 1. Locate the Task from the Learning Path. Step 2. Make sure you are in the assignment page and scroll down below the assignment description and grading criteria. Click on Reply to thread. Click the button to start to submit your assignment. You want to make sure this stays as Threaded Step 3. Subject. The subject is already populated. You can edit it or personalize it with your name. Step 4. Insert your assignment and include any attachments. Step 5. Then click Post to submit your assignment. The title will populate automatically. You can edit the title or personalize it with your last name. Click the button to submit PARTICIPATION 15 The Art Institute of Pittsburgh Online Division Classroom, Discussion Thread Step 1. Locate an assignment already submitted by scrolling through the Discussion Thread. NOTE: Keep the view as Threaded in the Discussion Thread. If you switch views you will not be able to distinguish which original post a pariticipation posts is referring to. Step 2. Hit the Reply button below the assignment you just reviewed.

Student Name Click to start a participation post You want to make sure this stays as Threaded so you are responding to an assignment and not a participation post. The Art Institute of Pittsburgh Online Division Classroom, Discussion Thread Step 4. Compose a substantive response to the assignment you just reviewed. NOTE: the subject is already provided but you have the ability to edit if needed. Step 5. Click Post Student Name The Art Institute of Pittsburgh - Online Classroom, Discussion Thread You can review your post by scrolling back down to the thread and seeing that it is now below the Discussion post that you replied to. Step 6. Repeat to at least one more student. 16

Student Name Student Name The Art Institute of Pittsburgh - Online Classroom, Discussion Thread TIPS FOR POSTING ASSIGNMENTS 1.) Always type your assignments in an external Word Processor, such as Microsoft Word. The classroom could time out and you want to be prepared for any potential technical issue while avoiding any lost work and time. Also, some assignments require you to make changes to them based off of feedback, so you will need the original version to do so. 2.) Spell and grammar check all of your assignments before submission. Included in the grading criteria is an area for spelling and grammar and/or for MLA/APA formatting. 3.) Use and cite your sources. The majority of assignments will require you to find external sources to submit your assignment and this will be reviewed as a part of your assignment grading criteria. 4.) Post your assignments on time! Every assignment has a due date so it is important to make sure you are turning your assignments in on time. 5.) Use the proper formatting and/or file source. Many assignments will tell you what file source to submit an assignment in. It is important to make sure you follow directions entirely. Many instructors will not review an assignment unless it is submitted properly. 6.) Double check the assignment description and grading criteria before submission. It is always a good idea to double check your assignment to make sure you included all requirements to maximize your point value. 7.) Post substantive participation to at least two of your peers. Most discussion thread assignments will require you to post participation. 8.) Review your instructor s comments in the discussion thread or announcements. Your instructor may add additional details about an assignment in those areas. 9.) Ask questions! If you are unsure of how to complete an assignment or need help, reach out to your instructor or utilize the Tutoring Services provided to you. 17

DIGITAL BOOKSHELF If your course offers a digital textbook through Digital Bookshelf, the book that is required for the course is already digitally embedded and accessible to you from within the classroom. You will have the option to download the textbook to your personal computer. Once downloaded, you should have access to the book for up to 5 years. If the text requirements in the catalog state that the text is available through the Digital Bookshelf, you do NOT need to purchase a physical textbook; it will be accessible through the classroom. ACCESSING YOUR DIGITAL BOOK FROM WITHIN THE ONLINE CLASSROOM Step 1. Access a chapter of your ebook. You can access your ebook directly from the Milestone Overview Page for each Milestone or from the Readings and Assignments area under Start Here, if you are in a week based course. Where you access your online Readings will depend on the version of the online course you are enrolled in. In addition, Course Resources will also include a link to your ebook. Milestone Overview Page The weekly chapter readings are hyperlinked in blue. Click on the link to access that chapter of the book. Start Here- Readings and Assignments The Art Institute of Pittsburgh - Online Division Classroom, Milestone Overview & Readings & Assignments 18

Step 2. Log in. First time user? You may be prompted to create an account. Upon launching your ebook, you may be asked to log-in. Please use the same account you use to log into your student portal. Step 3. Start Reading! After accessing your book through the course, you will be able to read your chapters online or download the book to your Digital Bookshelf software. It is recommended that you download your book. Digital book example DOWNLOADING YOUR DIGITAL BOOKSHELF TO YOUR COMPUTER OR OTHER DEVICES You also have the ability to download your digital book to your personal computer using the VitalSource Bookshelf software. Doing so allows you to take advantage of the digital book license, which lasts for approximately 5 years. You can download the book to 2 different devices. Step 1. Download the VitalSource Bookshelf Software. Find your specific device here: Click Here Follow the walk through to download your software. Step 2. Download your book into the Software. Open the VitalSource Icon from your desktop. Note: The book may automatically download into the bookshelf or you will need to update your account to download the ebook by clicking on Account then Update book list *Note: If you download the book within the first two weeks of class, you will be given a temporary book license lasting a few weeks that you have to update later in the course to obtain the 5 year license. This is due to the fact that students may drop out of the class during the Add/Drop period. 19 VitalSource Bookshelf Software

ACADEMIC EXPECTATIONS All students are expected to read through the Academic Expectations portion of the online classroom. This section houses policies regarding late assignments, participation, what to do in case of emergency, grading policy etc. Instructors require you to read through these policies and respond by posting on this page that you have read and understand the material. It is the student s responsibility to read through ALL classroom policies. The Art Institute of Pittsburgh Online Division Classroom, Resources **If you are new to online classes, and still have questions about the online environment we strongly advise that you contact your campus Advisor or the Online Student Services Team (aionlinestudentservices@aii.edu). 20

HIGHLIGHTS OF ACADEMIC EXPECTATIONS The following are highlights from the policies housed under Academic Expectations. Please read the full policies located within the classroom, as the following information is only a brief overview. The information here does NOT replace the academic expectations section in your online classroom! NOTE: All of the complete policies can be located in The Art Institute of Pittsburgh - Online Division classroom under Academic Expectations tab on the left hand navigation bar in the classroom. ATTENDANCE Students must post at least one academically-related post each week. It is suggested that students be present in class several days each week in order to review all class materials and participate in course discussions. Attendance is measured by electronically recording the posting date on which a student makes a classroom posting, such as submitting an assignment or interacting in the course discussions. Students are NOT marked present simply by logging into the course. Students who fail to meet attendance requirements for two cumulative attendance weeks during a course, will be administratively withdrawn. PLAGIARISM Plagiarism is a serious academic offense. Students should be aware that The Art Institute of Pittsburgh - Online Division reserves the right to suspend or terminate any student who copies or otherwise plagiarizes the artwork or assignments/projects of other students or professionals, or who otherwise displays conduct detrimental to his or her own academic progress or ultimate success in the field for which he or she is being educated. Please read and understand your instructor s expectations on proper MLA or APA format. Work that is not properly cited may be considered plagiarized content. COMMUNICATING WITHIN THE CLASSROOM Communications must be respectful. Inappropriate language is not tolerated, and the facilitator has the right to determine what is inappropriate. Disrespectful students are subject to discipline or dismissal from the online learning platform for this course. Every post you make must be substantial. I agree, good work, and nice job won t cut it. Substantive participation consists of responses to classmates or the instructor in classroom discussions that relate to the course subject matter. TUTORING On-demand and self-guided tutoring services can be accessed from the "Course Resources" area from within the classroom (bottom right). From the Academic tab- go to Academic Resources to find Academic Tutoring to access On- Demand Tutoring and find Lynda.com access from the Online Library (under Find- Industry Information). 21 The Art Institute of Pittsburgh - Online Division Classroom, Assignment Homepage

Once you have opened the Need Help? page, a variety of on-demand and self-guided tutoring services are presented the student can choose from the selection of services to best meet their needs. Students have access to three main areas of tutoring: 1.) Live Tutoring 2.) General Computer-Related Tutorials 3.) Lynda.com LIVE TUTORING Students have access to live, on-demand tutoring for subjects such as Math, English, and General Sciences. A writing center is also provided, where students can obtain help on writing, paragraph development, MLA Formatting and reading. In addition to general studies tutoring help, Thinking Storm offers software specific one-on-one tutoring for students in an intuitive session, which combine user-friendly visual tools and live chat functionality to create a versatile, interactive learning environment. Students can receive help on challenging assignments, brush up on the basics, or tackle advanced concepts with help from our team of expert online tutors. GENERAL COMPUTER-RELATED TUTORIALS There are several tutorials available to students that detail basic skills to help them navigate the classroom, manage files and access information. LYNDA.COM Lynda.com offers tutorial and training sessions that cover technical skills, creative techniques, business strategies, and more. Students need to create an account the first time they access the Lynda.com tutorials. Following the creation of an account, students can access Lynda.com through the links on the tutoring page. The Art Institute of Pittsburgh - Online Division Classroom, Tutoring Homepage 22

COMMON MYTHS ABOUT ONLINE CLASSES 1.) Online classes are easier than campus classes - Online courses are condensed into 5 ½ weeks sessions, compared to your typical 11 week ground campus class. Online classes require students to work more independently and be more self-motivated. Students are still required to meet assignment deadlines and be involved in classroom. Students must post at least one academically related post each week. However, it is suggested that students be active in the class several days of each session week in order to complete all weekly readings. Online courses may be more convenient for people who need flexibility in their daily schedule or currently cannot make the commute to campus. 2.) I can drop in on the class and complete assignments whenever it is convenient for me - The online class structure is convenient for many people. But since the classes are fast-paced, you are responsible for posting assignments and participating in the course several days a week. Students are also expected to meet strict deadlines for each assignment. 3.) I can make up work whenever I want - This is not accurate, The Art Institute of Pittsburgh has a strict late work policy that can be located in the Academic Expectations area of the online classroom. Due to the fastpaced nature of the course, you can never assume that the instructor will accept late work. Consult each individual instructor to find out their policies on late assignments. 4.) I am dropping my online course but I don t have to tell anyone about it, I ll just stop participating - Always communicate with your PLUS lead if you plan on dropping your online course. If you stop participating, you will fail the course or be suspended for attendance. You will need to contact your registrar to drop a course. 5.) I don t need software or equipment for online classes - If a course has software or equipment listed as a requirement, it is needed. Substitutions to such requirements may not be accepted. It is the student s responsibility to find alternative means such as labs on campus or borrowing equipment from the cage. Students must take into consideration the availability of such equipment and school policies in that instance. WHAT YOU SHOULD DO IF. 1.) You are having technical trouble accessing your class or digital book. - It is your responsibility to contact Technical Support to alert them of the issue. If it is not immediately resolved, please contact your PLUS lead at campus. 2.) A personal issue or emergency caused you to miss several days of your class and now your assignment will be late- It is your responsibility to communicate with your instructor first to let them know what happened and find necessary and also notify your PLUS Contacts of the situation so they can follow your progress. Hopefully, your instructor will be willing to consider your extenuating circumstances. 3.) You are having a problem with the instructor or feel that you were graded or treated unfairly- Contact the instructor first and see if you can resolve the issue through communication. If not, speak to your PLUS lead. 4.) You are having personal issues that are interfering with your ability to concentrate on your online class- Contact your instructor and your PLUS Lead at campus. 5.) You no longer want to participate in your online course- Contact your Registrar to withdraw from the course. 23