1 BUSML 4380: Advanced Logistics Management Term: Fall 2012 First Session Course Place & Time: Monday, Wednesday, & Friday Mason Hall 405 12:40 1:35 PM Course Prerequisites: BUSML 3380 Description: Instructor: Required Text: Assigned Readings: Course Lectures: Course Format: Course Goals: Advanced coverage of the concepts and methods used to plan and manage logistics activities in a business environment; in-depth understanding of the components of logistics management and tradeoffs required to manage the integrated flow of goods. Jason Miller Office: 356 Fisher Hall Email: miller_5350@fisher.osu.edu Website: https://carmen.osu.edu Office Hours: By appointment (I am usually in Monday Friday) No text is formally required for this course, but the topics will extensively overlap with those presented in Murphy & Wood (2011) that was used for the introductory course. Much of this class will be taught through assigned readings from academic journal articles in lieu of a textbook. All readings will be posted on Carmen or emailed to the students by the instructor. All students should be able to access assigned readings through the Thompson Library s website. The course will be taught through a combination of PowerPoint slides and written materials prepared by the instructor. These materials will be posted online via Carmen. This course will be taught through the lecture method. I readily encourage discussion of topics and urge you to interrupt me for clarification. Any course amendments (i.e. additional information on points of discussion/clarification) will be posted on Carmen. Students are responsible for all information discussed in assigned readings, in lecture materials, and discussed in class. The goal of this class is to dive more deeply into the topics presented in the introductory logistics class as well as introduce new concepts. I focus
2 on covering many of these topics using concepts drawn from broader organizational theory to explain the underlying process for implementing these strategies and understanding the role that the broader organizational and competitive environment plays in influencing logistics operations and decision making. This class will focus on the marketing-logistics cost tradeoff diagram to examine in greater detail the underlying tradeoffs. We will focus on customer service, order processing, and extensively discuss multiple facets of inventory management. We will also discuss management of logistics personnel, the decision to outsource logistics activities, the measurement of logistics performance, and logistics strategy. Grade Distribution: Assignment Details: Grading Scale: I will base grades on the following exam Assignment Percentage Midterm Exam 1 25% Midterm Exam 2 35% Final Exam 40% The grades in this class are based on two short midterm exams and a final examination. Exams will follow an essay-based format including possible computational questions. Questions will be designed to evaluate the student s underlying knowledge of the key principles and processes stressed in this course. Due to the nature of the course, exams will be cumulative to a certain extent. If you know you will miss an exam, you are required to notify the instructor before the exam to schedule a time to take the exam. The grades in the following scale are guaranteed; you cannot receive lower than the grade in this scale. Grade Numeric Range Quality Points A 388-400 points 4 A- 372-387 points 3.7 B+ 352-371 points 3.3 B 336-351 points 3 B- 324-335 points 2.7 C+ 312-323 points 2.3 C 300-311 points 2 C- 288-299 points 1.7 D+ 272-287 points 1.3 D 256-271 points 1 E 0-255 points 0
3 Class Attendance: Academic Integrity: Life is full of choices, and one of those choices is to attend the course lectures. Class attendance is not mandatory for this course but is highly encouraged. Students will be responsible for all material posted on Carmen, covered in required readings, and discussed in lecture. All tests, written exercises, and papers are to be your own work. Academic integrity is essential to maintaining an environment that fosters excellence in teaching, research, and other educational and scholarly activities. Thus, the Ohio State University and the Committee on Academic Misconduct (COAM) expect that all students have read and understand the University s Code of Student Conduct, and that all students will complete all academic and scholarly assignments with fairness and honesty. Students must recognize that failure to follow the rules and guidelines established in the University s Code of Student Conduct and this syllabus may constitute Academic Misconduct. The Ohio State University s Code of Student Conduct (Section 3335-23-04) defines academic misconduct as: Any activity that tends to compromise the academic integrity of the University, or subvert the educational process. Examples of academic misconduct include (but are not limited to) plagiarism, collusion (unauthorized collaboration), copying the work of another student, and possession of unauthorized materials during an examination. Ignorance of the University s Code of Student Conduct is never considered an excuse for academic misconduct, so I recommend that you review the Code of Student Conduct and, specifically, the sections dealing with academic misconduct. If I suspect that a student has committed academic misconduct in this course, I am obligated by University Rules to report my suspicions to the Committee on Academic Misconduct. If COAM determines that you have violated the University s Code of Student Conduct (i.e., committed academic misconduct), the sanctions for the misconduct could include a failing grade in this course and suspension or dismissal from the University. If you have any questions about the above policy or what constitutes academic misconduct in this course, please contact me. Other sources of
4 information on academic misconduct (integrity) to which you can refer include: The Committee on Academic Misconduct web pages http://oaa.osu.edu/coam.html Ten Suggestions for Preserving Academic Integrity http://oaa.osu.edu/coam/ten-suggestions.html Eight Cardinal Rules of Academic Integrity http://www.northwestern.edu/provost/students/integrity/rules.html Disabilities: Course Disclaimer: Other: If you have a disability, as defined by the Americans with Disabilities Act (ADA), which requires classroom accommodation or auxiliary aids, please inform me of your needs during the first week of class so that I can take appropriate action. This syllabus is an outline for the course and can be changed based due to in the event of extenuating circumstances, class progress, or by mutual agreement between the instructor and the students. All cellular phones, pagers and other electronic communication devices are to be turned off during class. Any electronic recording of the lecture or presentations is not authorized. The only exceptions will be those authorized in writing by the Office of Disability Services. Laptop computers are allowed for the purposes of note-taking. However, at any point the instructor reserves the privilege to ask that all laptops be closed if these devices are deemed to be a distraction.
5 Class Schedule: Week Date Topic Reading 1 8/22/2012 Introduction & Overview of Logistics Online Materials 8/24/2012 General System's Theory & Logistics Online Materials 8/27/2012 Customer Service 1 Ulaga & Eggert (2006; JM) 2 8/29/2012 Customer Service 2 Ulaga & Eggert (2006; JM) 8/31/2012 Order Processing & Information Cost Shapiro, Rangan, & Sviokla (1992; HBR) 9/3/2012 No Class - Labor Day 3 9/5/2012 Safety Stock & Service Level Online Materials 9/7/2012 Midterm Exam 1 9/10/2012 Technology & Logistics Online Materials 4 9/12/2012 Demand Management & Forecasting Online Materials 9/14/2012 Postponement, Speculation, & VMI Garcia-Dastugue & Lambert (2007; JBL) 9/17/2012 Inventory Centralization Online Materials 5 9/19/2012 The Bullwhip Effect & CPFR Lee et al. (1997; SMR) 9/21/2012 Midterm Exam 2 9/24/2012 3PLs & Partnerships Bowersox (1990; HBR) 6 9/26/2012 Procurement & The Outsourcing Decision McIvor (2009; JOM) 9/28/2012 Transportation Management Online Materials 10/1/2012 Performance Masurment & Scorecarding Brewer & Speh (2000; JBL) 7 10/3/2012 Measureing & Selling the Value of Logistics Lambert & Burduroglu (2000; IJLM) 10/5/2012 Logistics Strategy Porter (1996; HBR) 8 10/8/2012 Exam Review TBD Final Exam HBR = Harvard Business Review; JBL = Journal of Business Logistics; JM = Journal of Marketing; JOM = Journal of Operations Management; SMR = Sloan Management Review