Gay Perez Education State of North Carolina Certified Public Manager, October 2006 University of Virginia Master of Education, Administration and Supervision, September 1992 University of Virginia Bachelor of Arts, Psychology, May 1987 Raleigh, NC Professional Experience Associate Director, Housing and Residential Education University of North Carolina at Chapel Hill Chapel Hill, NC November 2006 - present Serve in the senior management position for a housing system of over 9500 residents. Directly supervise 4 full-time Assistant Directors. Direct the functions and activities of 3 Coordinators (Summer Conferences, Assessment, and Staff Recruitment/Development), 17 Community Directors, 2 conference administrative staff, 230 RAs, and 200 desk staff. Provide leadership in developing the strategic plan and departmental vision ensuring that it supports the overall mission of the university, student affairs, and academic affairs. Oversight of residential education budget with direct input in the management of a 50 million dollar annual departmental operating budget. Develop academic partnerships throughout the university community to enhance the student-centered learning process for campus residents. Ensure the success, self-awareness, and satisfaction of residents through a comprehensive and integrated residential education model based on a community immersion philosophy. Serve on the Emergency Evaluation Action Committee for the university to conduct weekly reviews of all students who come to the attention of the university as a result of safety concerns. Provide leadership and oversight with all assessment efforts for the department and student affairs. Our plan is an outcomes-based comprehensive approach to collecting and analyzing current data that will drive future decision-making. Provide guidance and assistance with the departmental assignments process, marketing efforts, facilities planning, housekeeping and grounds maintenance, and summer maintenance/renovations. Serve as the primary presenter during New Student Orientation specifically addressing Campus Safety for all incoming undergraduate and transfer students. Provide leadership and coordination for integrating construction and renovation projects that have significant impact on all residential communities including traditional residence halls, apartments, and family housing. Provide support and advocacy for the use of technology throughout the department to include database management, software applications, assignment systems, and hardware life cycling. Work closely with other Student Affairs and University Partners in the areas of new student orientation, transfer students, international students, sustainability efforts, crisis intervention, health care issues, athletes and coaches, marketing, and general communication. Collaborate with the Divisions of Student Affairs and Academic Affairs in providing out-of-classroom learning experiences that complement academic initiatives and as outlined in the undergraduate academic plan.
Associate Director of University Housing University Apartments Raleigh, NC North Carolina State University January 2006 to November 2006 New position within University Housing that combined all the responsibilities of an existing Campus Associate Director with the additional depth and breadth in the areas of marketing for apartments, assignments/lease management, program development, self-supporting budget management, contract administration, and facilities project oversight. Directed oversight of 3 different apartment operations with an inventory of 1,000 units ranging from studios to 4- bedrooms. Assisted in the development of a software system for the apartment areas to ensure that the system will meet the needs of the current apartments with respect to assigning units, tracking payments, assessing charges and generating reports. Provided leadership with a property management approach while integrating traditional student development and student services values. Determined yearly rental rates and developed a multi-year plan to bring property revenue to existing market rates for apartment rentals in the area. Managed 3 individual self-supporting operational budgets including accounts receivable, budget expenditures, service contract management, large and small capital projects, and monthly billing responsibilities. Contract administration responsibility for landscaping, housekeeping, and security services for each apartment community. Developed the marketing/advertisement plan for 3 apartment areas that serve the residential needs of different populations. Served as the on-site project manager for the multi-million dollar life safety upgrades to Western Manor complex of 118 apartment units. Created an avenue for reporting assessment progress that included both written publication and on-line venues. Associate Director of University Housing West Campus Raleigh, NC North Carolina State University January 2000 to July 2006 Served in a comprehensive senior management position in a housing system of over 8,000 residents. Directly supervised 4 full-time Assistant Directors, 2 Residence Facilities Managers, and 1 Administrative Secretary. Directed the activities of 8 Resident Directors, 4 administrative staff, 4 facilities personnel, 86 Resident Advisors, and 80 student desk staff. Provided leadership in developing the campus vision ensuring that it supported the overall mission of the university, student affairs, and university housing. Managed 5 operational budgets, 2 programming budgets, our campus asset management budget, and the small and large capital project budgets totaling over 2.5 million per year. Developed academic partnerships throughout the University community that actively supported the development of Villages. Specific responsibility as an Administrative Council member for the creation of the Women in Science and Engineering and the Students Advocating for Youth Villages. Completed assessment projects for University Housing. Specifically, developed outcomes based on departmental initiatives, determined assessment mediums, distributed instruments and collected data, analyzed data, and made recommendations. Served as a member of the design, construction, and project management team for the construction of a 1,200-bed apartment complex with a budget of 80 million. Attended weekly construction meetings. Provided input and feedback on the initial design and ensured that it met the student development needs of the residents. Served as the primary campus liaison with Housekeeping, Landscaping, Recycling and Dining. Ensured that the initial service level agreements appropriately reflected the needs of the properties, as well as, the resources allocated for these areas. Assessed the physical condition of buildings and developed small and large capital improvement plans to address facility needs. Planned building renovations and new construction. Monitored the progress of scheduled maintenance improvement projects. Assisted in strategic planning for University Housing and the development of a 10-year facilities plan. Chaired or served on University, Division, and Departmental committees.
Associate Director of Residence Life and Housing Winston-Salem, NC Wake Forest University March 1999 - October 1999 Managed the staffing and supervision of a residence life program housing 3,000 students. Directly supervised the Assistant Director of Residence Life and Housing and the Coordinator for Administrative Operations. Directed the activities of 3 full-time Residence Life Coordinators, 11 Graduate Hall Directors, and 93 paraprofessionals. Worked to integrate the facilities management and maintenance process to create a unified customer service approach for residential students. Served as the primary human resource officer for a department consisting of 115 employees. Coordinated the recruitment and selection processes for 8 professional staff, 4 clerical employees, 11 graduate students, and 93 paraprofessionals. Designed the orientation program for all new departmental employees. Supervised departmental housing assignment process for a 3,000-bed campus. Served on the design team for new construction and renovations of 20 facilities including individual houses, apartments, suite-style residence halls, and traditional residence halls. Designed, created, compiled, and edited numerous publications including marketing literature, training manuals, departmental policy handbooks, and project/processes informational materials. Served as departmental hearing officer for grievances and disputes filed against departmental employees. Coordinated the design and development of a comprehensive training program for 115 departmental personnel. Assessed staff needs to provide on-going skill-based learning initiatives in the areas of time management, supervision, leadership, conflict resolution, stress reduction, interpersonal communication, and customer service. Designed innovative programs focusing on group dynamics, organizational behavior, situational leadership, project management, and communication. Presented over 100 training sessions, workshops, and lectures to audiences ranging from undergraduate students to professional colleagues. Assisted with the preparation, management, allocation, and reconciliation of a nine million dollar departmental budget. Developed long-range planning initiatives with corresponding budget and staffing strategies. Managed the University Alcohol System including selecting, training, and supervising 5 Compliance Advisors. Coordinated the implementation and statistical analysis of a comprehensive resident satisfaction and resident adviser satisfaction surveys including a comparison study with 6 other national institutions for benchmarking purposes. Coordinated the Summer Conference Program including supervision, budget oversight, and logistic management. Assistant Director of Residence Life and Housing Winston-Salem, NC Wake Forest University July 1995 - February 1999 Provided direct supervision for 3 full-time Residence Life Coordinators, 11 Graduate Hall Directors, and 93 paraprofessionals. Managed day-to-day operations of all campus facilities for 3,000 undergraduates. Developed a multi-tiered evaluation system to gather data on individual and group performance and to provide feedback on an individual and team level. Served as the counseling and crisis management referral agent for the department. Integrated a university on-line system for submitting documentation of judicial violations, maintaining statistical databases, and identifying behavioral trends. Developed and implemented innovative and comprehensive training programs for all departmental employees at every professional level. Administered comprehensive performance reviews for all employees resulting in increased individual accountability. Supervised operating budgets, revenue accounts, and financial allocations. Served as a member of the departmental management team responsible for strategic planning and organizational reviews. Managed all judicial actions and processes administered by the department. Collaborated with other divisional partners and faculty members on multiple programs and events.
Residence Coordinator Coral Gables, FL University of Miami July 1993 June 1995 Worked collaboratively with 3 live-in faculty families to create a thriving residential college complete with curricular programs and co-curricular activities. Coordinated all counseling, administrative, and program development for a co-ed residential complex housing 705 students. Provided direct supervision for 19 Resident Assistant, 16 Desk Assistants, 3 Administrative Assistants, and full time support staff. Served as a representative on the Security Task Force that made recommendations for safety enhancement in all campus facilities. Assumed on-duty crisis management responsibility for entire residential campus of 4,200 students. Managed an $80,000 annual operating budget, including allocation oversight, budget preparation and reconciliation. Coordinated a comprehensive summer conference operation generating gross revenues of $250,000. Assistant to the Dean/Area Coordinator University of Virginia August 1991 June 1993 Served as a member of the general faculty with specific responsibility in advising 79 resident staff members in 12 buildings. Managed the day-to-day operations of a residential area consisting of 1,300 first year students. Coordinated educational, social and cultural programs for the First Year Experience. Designed, developed, and implemented the Graduate Selection Process that recruited graduate students for positions as Graduate Advisors, Head Residents, and Graduate Resident Coordinators. Monitored the operating funds for residential area. Teacher Wailuku, Maui Kaahumanu Preschool September 1990 June 1991 Supervised the educational opportunities for over 40 preschoolers with specific responsibilities for the 5-year-old students. Developed and implemented a monthly curriculum for the entire school. Senior Marketing Associate Vienna, VA Management Concepts, Inc. November 1987 September 1990 Coordinated the marketing efforts for over 70 acquisition and grants management training programs with specific responsibility for producing course brochures and company catalogs. Submitted over 25 major proposals and over 50 Requests for Quotations. Administered five company contracts with the Federal Aviation Administration, General Accounting Office, Department of Interior, U.S. Army, and Social Security Administration. Served as client liaison to ensure that all commitments were met to the customer s satisfaction. Edited various training manuals and assisted with the organization of the company s extensive library. Curriculum Development and Instruction Course Instructor, Peer Leadership in University Environment, UNC-Chapel Hill, fall 2009, spring 2011 Course Instructor, Peer Leadership in Residential Communities, UNC-Chapel Hill, fall 2007 and 2008 Curriculum development committee, Peer Leadership in Residential Communities, UNC-Chapel Hill, 2007 Course Instructor, ECD 220, a 2-credit student development course, NC State University, 2000-2005 Curriculum Developer for a one-credit Resident Advising course, Wake Forest University, 1997-1999 Course Instructor for EDU 353 Resident Advising course, Wake Forest University, 1997-1999 Course Instructor for Freshmen Seminar, University of Miami, 1993-1995
Professional Involvement and Honors UNC-CH Emergency Evaluation Action Committee, 2006-Present Chair and Chancellor Appointee, Committee on Student Conduct (COSC), 2007- Present. President, Southeastern Association of Housing Officers (SEAHO), 2009 Present. Faculty Member and Cluster Facilitator, Regional Entry Level Institute (RELI), June 2010. Advisor, National Society of Leadership and Success 2008-2009 Charles W. Beene Memorial Award Recipient, SEAHO Annual Conference, February 2008 Sophomore Class Council Advisor, NC State University, November 2005 2006. NC State University Grievance Committee Panelist, January 2002 November 2006. Chair of the Student Affairs Assessment Team, NC State University, January 2003 January 2006. Conference Co-chair for the 2006 Southeastern Association of Housing Officers (SEAHO), February 2004-2006. Received the 2004 EPA Award for Excellence for NC State s Division of Student Affairs, May 2004. NC State Representative on the Southeastern Association of Housing Officer Governing Council, February 2000 2002. Program Chair for the Southeastern Association of Housing Officers Annual Conference, February 1999. Program Committee Co-Chair for the North Carolina Housing Officers Annual Conference, October 1997. Graduate of the National Association of Student Personnel Administrators Mid-Managers Institute, June 1997. Presentations Budgeting, presented at the 2010 Regional Entry Level Institute at Furman University. Rethinking Our Strategic Approach in this Revolutionary Era, presented at the 2010 Southeastern Association of Housing Officers conference in Williamsburg, Virginia. Writing Effective Outcomes for Strategic and Assessment Initiatives, presented at the UNC/Duke joint professional development workshop, Fall 2010 Sophomore Experience, presented at the University Housing departmental retreat in Greenville, South Carolina, May 2005. Paperless Future Palm Reading, co-presenter at the 2005 Southeastern Association of Housing Officers conference in Jacksonville, Florida. Wolf Village Building a Village from Concept to Construction, co-presenter at 2005 Southeastern Association of Housing Officers conference in Jacksonville, Florida and at the 2004 North Carolina Housing Officers conference in Wilmington, North Carolina. Villages Lighting the Path for the Future, co-presenter at the 2004 Southeastern Association of Housing Officers conference in Hilton Head, South Carolina. The Real You Achievement through Alignment, co presenter at the 2003 North Carolina Housing Officer s conference in Wilmington, North Carolina. Technology Catch the Wave, preconference co presenter at the 2003 Southeastern Association of Housing Officers conference in Baton Rouge, Louisiana. Budgeting 101, presenter at the 2002 North Carolina Housing Officer s conference in Greensboro, North Carolina.