BUSINESS LEADERSHIP PROGRAM OVERVIEW: DEVELOPING GLOBAL LEADERS

BUSINESS LEADERSHIP PROGRAM OVERVIEW: DEVELOPING GLOBAL LEADERS In this nline leadership prgram, we transfrm thery int practice by shwing yu hw t becme a mre effective glbal business leader. Each f the seven leadership curses includes an verview f the curse, six learning mdules fcused n interactive learning, and a review and summary quiz. The interactive learning mdules include a variety f media types (audi, vide, animatin, and slideshw. designed t engage the participant. Typically, a participant will spend 2-3 hurs per curse, apprximately 15-30 minutes per mdule. Each curse has a pre-curse and a pst-curse survey based n the specific learning utcmes assciated with each curse. The pre-curse/pst-curse results are used t assess student learning relative t learning utcmes. The end f curse quizzes can be used fr assurance f learning. The nline leadership curses can be readily integrated int any academic curriculum t supplement classrm learning. The nline prgram can als be used t create standalne curses in leadership, perhaps by adding a reflective paper at the end f the prgram. The curses can als be used fr team/staff develpment, cntinuing educatin, and wrkfrce utreach, especially when cmbined with and existing prgram ffered by the academic institutin. COURSE DESCRIPTIONS, MAJOR TOPICS, AND LEARNING OUTCOMES The Online Leadership Curses: 1

Curse 1: Business Writing Fundamentals. As a leader, writing is smething yu will be expected t d cntinuusly and expected t d well. Our writing style signals ur leadership abilities; clear, effective, and apprpriate written cmmunicatin cnveys bth intelligence and dependability. Whether just r nt, we judge peple n their writing all the time and are judged in turn. In this curse yu will learn the basics f writing a business letter, preparing a reprt, writing fr a publicatin such as a peer-review jurnal r a bk, and chsing apprpriate methds r technlgy t send yur message. These tls can advance yur writing bth in the business wrld and beynd. Curse tpics: Business Writing Principles Punctuatin and Grammar Writing/Frmatting Emails Writing/Frmatting Business Letters Technical and Reprt Writing Writing fr Publicatin Learning utcmes: Understand hw t write business crrespndence in the crrect frmat t effectively cnvey the intended message and purpse. Knw hw t use prper grammar and punctuatin in all my prfessinal crrespndence. Knw when email is the best frm f cmmunicatin and understand the legal implicatins f emailing. Understand hw t write cncise and clear business letters and emails. Knw the imprtant and required elements f a technical reprt. 2

Understand hw t crrectly write and frmat fr different frms f publicatins including press releases, blgs, bks, and jurnals. The learning mdules: 1. BUSINESS WRITING FUNDAMENTALS 1.1. Intrductin t Business Writing 1.2. Business Writing Principles. Creating messages, rganizing, audience, cmmn elements f e-mail/letters, evaluating the message. 1.3. Grammar and Punctuatin. Active-passive, punctuatin, grammar, cnfusing wrds, subject-verb matching. 1.4. Writing E-mails. When/when nt t use, hw t cnstruct, 20 things t avid, hw t get better. 1.5. Writing Business Letters. Letter writing frmat, style guidelines, letter cmpnents. 1.6. Writing Technical Reprts. What it is, writing mechanics, rganizatin, reprt cmpnents. 1.7. Writing fr Publicatin. Pre-submissin cnsideratins, preparatin, publishing ptins, writing tips, style rganizing, prfreading, submitting t jurnal, press releases, blgs. 1.8. Review and Quiz 3

Curse 2: Leadership Cmmunicatins. Rising t the challenge f leadership has s much t d with yur ability t cmmunicate clearly and effectively. Whether yu are intrducing new directives, setting standards, r pursuing gals, yur ability t cnnect, cnvey, and engage can make all the difference in yur success. And althugh this is a curse n leadership cmmunicatins, the principles can be applied t the rest f yur life as well. They are useful nt nly fr imprving wrkplace utput and cnnectin, but als fr bringing increase happiness and satisfactin in the rest f yur life. Curse tpics: Understanding Cmmunicatin Effective Cmmunicatin Giving and Receiving Feedback Nn-Defensive Cmmunicatin Mdes f Cmmunicatin Presentatin Skills Overcming Cmmunicatin Barriers and Active Listening Learning utcmes: Understand the nature f leadership cmmunicatins. Understand which kind f cmmunicatin medium is best t use in a given situatin. Understand hw t give and receive feedback. Knw hw t cmmunicate nn-defensively. Knw the different mdes f cmmunicatin. Knw hw t prepare and deliver effective presentatins. Understand hw t vercme the barriers t cmmunicatins and emply active listening. The learning mdules: 2. LEADERSHIP COMMUNICATIONS 2.1. Intrductin t Leadership Cmmunicatin 2.2. Understanding Cmmunicatins. Definitin f cmmunicatin, cmmunicatin prcess, infrmal cmmunicatin, nn-verbal, speakers vs cmmunicatrs. 4

2.3. Effective Cmmunicatin. Hw leaders cmmunicate, skills f a gd cmmunicatr, 40 questin self-assessment, making sure yur message matters, chsing yur wrds, imprving yur skills, definitin f defensive/nn-defensive cmmunicatin, and 5 skills fr cmmunicating nn-defensively. 2.4. Giving and Receiving Perfrmance. Definitin f feedback, giving feedback, 10 cmmn feedback mistakes, 5 tips n receiving feedback, 10 tips fr dealing with difficult peple. 2.5. Cmmunicatin and Listening Challenges. Barriers t listening, what is listening, listening vs hearing, bad listening habits, active listening. 2.6. Mdes f Cmmunicatin. When t use/nt use e-mail, e-mail etiquette, when t use/nt use telephne and vide cnferencing, 7- tips n telephne etiquette. 2.7. Presentatin Skills. Planning yur presentatin, building, audi-visual aids, giving presentatin, audience rapprt, vercming stage fright. 2.8. Review and Quiz 5

Curse 3: Leadership Essentials. Becming the kind f leader wh inspires, engages, and mtivates takes many different qualities. Nt nly d yu need a strng knwledge and expertise in yur field; yu als need t understand what leadership actually is, and what it means t lead by example. The mre yu as a leader can exemplify what it is yu wish yur team t embdy, the mre yu will be the kind f leader everyne wishes t fllw: intelligent, kind, understanding, pen t new ideas, cmpassinate, and humble, all qualities that als endear us t ur clsest friends and cnfidents. In this curse, get ready t think abut what yu really value and hw t bring mre f that int yur leadership. Curse tpics: What Is Leadership? Values-Based Leadership The Pwer f Psitive Expectatins The Art f Delegatin Ethical Leadership Leading by Example Learning utcmes: Differentiate between leadership and management. Identify the values cmmn amng great leaders. Discuss the pwer f psitive expectatins and hw t apply it as a leader. Assess what, hw, and t whm yu shuld delegate. Describe what it means t be an ethical leader. Use the Eight Universal Laws f Leadership t imprve hw I lead myself and thers. The learning mdules: 3. LEADERSHIP ESSENTIALS 3.1. Intrductin t Leadership Essentials 3.2. What is Leadership? What is leadership, leadership vs management, leadership and change, Maxwell s 5 levels f leadership, hw t mve t the next level. 3.3. Values. 14 Leadership Values, what matters mst exercise. 6

3.4. Psitive Expectatins. Expectatins, The Pygmalin Effect, impact f psitive expectatins, setting expectatins. 3.5. The Art f Delegatin. Definitin, why delegate, delegate/empwer, why peple dn t delegate, steps fr delegatin - the IDEALS mdel. 3.6. Ethics. Definitins, intrductin t ethics, ethics vs mrals, selfassessment, Gd Peple, Bad Chices examples, hw t be an ethical leader, 8 Ethical Actins fr Leaders. 3.7. Cmmitment. 8 Universal Laws f Leadership, 9 tips twards being accuntable and cmmitted. 3.8. Review and Quiz 7

Curse 4: Leading Teams. Understanding the dynamics f effective team leadership means better utput, happier and mre inspired peple, and a smther wrkflw. This curse will utline what yu need t understand in rder t plan, build, and lead the mst effective and prductive teams pssible. When a team is functining at its best, smething magical happens. Everyne is fcused, everyne is excited, and the synergy between peple grws expnentially. This can be called a team f trust, and the last chapter in this unit lks specifically at that cncept. When yu becme smene wh can lead a team t this level, yu becme the kind f leader wh is mst in demand: smene wh leads thers t realize their full ptential. Curse tpics: Planning fr Yur Team Building Yur Team Leading Yur Team Leading Team Meetings Leading Yur Team Thrugh Prblem-Slving The Next Level: Teams f Trust Learning utcmes: Describe the characteristics f effective teams. Describe the different types f teams. Identify the fur stages in Tuckman s mdel f team develpment. Discuss the five dysfunctins f teams and hw t address each as the team leader. Identify behavirs and actins used t imprve team perfrmance. Describe the team prblem-slving methd and develping a team f trust. The learning mdules: 4. LEADING TEAMS 4.1. Intrductin t Leading Teams 4.2. Planning Yur Team. Definitin f team, benefits, when t frm, types, cnsideratins in building successful team. 4.3. Building and Grwing Yur Team. Selecting members, capabilities, rles, Tuckman mdel, virtual team cnsideratins. 8

4.4. Leading Yur Team. Team gvernance, aviding Grup Think, cmmunicating team prgress, after actin reviews. 4.5. Leading Team Meetings. Why teams must meet, 7 keys t team meeting leadership, planning the agenda, cnducting, clsing, team meeting fllw-up. 4.6. Leading Yur Team Thrugh Prblem-Slving. The 9-step prblem slving prcess. 4.7. The Next Level: Teams f Trust. Prfile f dream team, teams f trust, the 6 Cs f teamwrk, a team f trust characteristics, the 5 dysfunctins f a team. 4.8. Review and Quiz 9

Curse 5: Managing Cnflict. N matter hw much we all try t avid it, n matter hw gd a cmmunicatr we are r hw effective a leader, cnflict is inevitable. And nt all f it is bad! Sme kinds f cnflict push us t re-examine what we think we knw r strive t be ur best. And even cnflict that feels less-than-psitive can give us the pprtunity t learn hw t be better at cnflict reslutin and listening. This curse will lk at the different kinds f cnflict and hw t best deal with them, including what t d when cnflict happens, hw t minimize r remve barriers t cnflict reslutin, hw t handle high maintenance relatinships, and sme tried and true rules fr cnflict reslutin. Yu just might find these useful in every part f yur life, frm hme t ffice t everything else. Curse tpics: Defining Cnflict Cmmn Surces f Wrkplace Cnflict Guiding Principles fr Dealing with Cnflict What t D When Cnflict Happens Minimizing Resistance t Cnflict Reslutin Managing High-Maintenance Relatinships Rules fr Cnflict Reslutin Learning utcmes: Describe what cnflict is and sme f the main reasns it happens. Understand the ptential surces f wrkplace cnflict. Apply guiding principles fr dealing with wrkplace cnflict. Apply the CALM mdel in addressing wrkplace cnflict. Knw hw t minimize the resistance t cnflict reslutin. Identify high-maintenance relatinships in the wrkplace. Understand and apply the rules fr cnflict reslutin. The learning mdules: 5. MANAGING CONFLICT 5.1. Intrductin t Cnflict 5.2. Defining Cnflict. Defining cnflict, 10 miscnceptins abut cnflict, psitive and negative cnflict, 5 stages f cnflict, cmmn cnflict 10

respnses, fears abut wrkplace cnflict, surces f cnflict, bservatins abut cnflict. 5.3. Guiding Principles fr Dealing with Cnflict. Leadership, 6 leadership behavirs that help reduce cnflict, 4 guiding principles fr preventing and handling cnflict. 5.4. Resistance t Cnflict Reslutin. 4 behaviral barriers, addressing yur wn barriers, 11 barrier remval techniques. 5.5. High Maintenance Relatinships. Definitin, 15 questin selfassessment, types f high maintenance relatinships, what t d abut them. 5.6. Handling Cnflict: The C.A.L.M. mdel. 5.7. Rules fr Cnflict Reslutin. 10 Rules fr cnflict reslutin. 5.8. Review and Quiz 11

Curse 6: Leading Change. Being able t lead yur teams thrugh change is ne f the mst imprtant talents tday s leaders can have. Change is what leads t grwth and innvatin and yet, fr many f us, change can be hard. This is increasingly true in tday s wrld, where change barrels at us full-speed, ften befre we ve even caught up with whatever happened last. This unit will help yu understand hw t lead thrugh change in a way that sthes fears and keeps yur wrkplace thriving. Yu will learn tls fr changing resistance t excitement, fr keeping yur team inspired abut the change, and fr understanding and minimizing the barriers that keep peple frm embracing change. Every great idea, every new visin, every business f any kind requires change. Mastering it instead f letting it master yu is the hallmark f a great leader. Curse tpics: Defining Change Barriers t Change Frm Resistance t Excitement The Change Survival Guide Keeping Yur Team Inspired Leading fr Change Learning utcmes: Define what change is and why change is imprtant in leadership. Recgnize the cmmn barriers t change. Lead t vercme the resistance t change. Use the change survival guide fr change management. Understand hw t keep the team inspired thrugh a change initiative. Apply Jhn Ktter s eight-step prcess fr effective change management. The learning mdules: 6. LEADING CHANGE 6.1. Intrductin t Leading Change 6.2. Defining Change. Definitin, characteristics, change curve. 6.3. Barriers t Change. 5 cmmn barriers t change. 12

6.4. Leading the Charge - Frm Resistance t Excitement. 10 cmmn reasns fr resistance and strategies t vercme them. 6.5. Thriving in Chas - A Change Survival Guide. 15 DOs t cpe with change. 6.6. Hlding the Frt - Keeping Yur Team Inspired. Leadership behavirs fr success, principles fr change management, factrs that impact peple s receptiveness t change, prject vs change management, the leader s rle in change management. 6.7. Leading fr Change. Jhn Ktter s 8 step prcess fr managing change. 6.8. Review and Quiz 13

Curse 7: Leading the Leaders. This curse is fr thse f yu wh are lking t step int yur leadership rle in a way that brings yu t the highest pssible place, where yu are leading thers like yu and inspiring them t lead as well. In this curse, yu will delve int the principles f higher leadership, lk at practical applicatins f leadership, and get mre tls fr wrking with peple and fr inspiring yurself and thers. One imprtant aspect f this level f leadership is mentring, and yu ll g int great detail here n preparing the next generatin f leaders thrugh mentrship. In the end, what it means t walk the path f a leader is different fr each f us. But there are a few stepping stnes alng the way that have prven universal, and we share thse here fr yu t cnsider and t walk. Curse tpics: The Principles f Higher Leadership The Pwer f Recgnitin Self-Assessments fr Yu and Yur Leaders Caching Yur Leaders Thrugh Wrkplace Prblems Perfrmance Management Mentring Creating a Legacy Learning utcmes: Explain the traits needed t be an effective high-level leader. Understand the use f recgnitin and psitive feedback. Lead yurself and ther leaders thrugh self-assessments. Cach ther leaders thugh cmmn wrkplace prblems. Cnduct effective perfrmance management. Explain what is needed fr a successful mentring relatinship. Develp a strategy t create a leadership legacy. The learning mdules: 7. LEADING THE LEADERS 7.1. Intrductin t Leading the Leaders 7.2. Principles f Higher Leadership. Bss vs Leader, Principles f Leadership, pwer f recgnitin. 14

7.3. A Leadership Self-Assessment. Wuld I wrk fr me the leader as a supervisr, Wuld I manage me the leader as a manager, Wuld I inspire me the leader as an executive. 7.4. Applying Different Leadership Styles. 4 leadership styles, hw t determine apprpriate style, practical leadership examples. 7.5. Caching Leadership thrugh Wrkplace Prblems. 7 tips fr addressing interpersnal issues, cmmn prblems and hw t handle them, 5 tips fr effective perfrmance management, ther ways t mnitr perfrmance. 7.6. Mentring: Preparing the Next Generatin f Leaders. Mentring defined, why mentr, aspects f mentring, 7 T s f mentring, 16 laws f mentring. 7.7. Walking the Path f a Leader. Inspiring thers, mdeling the way, creating a leadership legacy, legacy behavirs, 7.8. Review and Quiz 15