International Student Barometer

International Student Barometer Autumn Wave 2012 Strictly copyright IGI Services 2013 All materials strictly copyright IGI Services 2013

Strictly copyright IGI Services 2013 2 Overview Summary Pre - Arrival Experience Appendix Survey Overview Decision Factors Arrival Deliverables National Trends Headline Results Key Influences Application Learning Living About i-graduate Questionnaire Survey Response Agents Support Additional Info

Strictly copyright IGI Services 2013 3 Process Summary & Scale Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution Semi-standardised online questionnaire format, adapted and customised for each partner institution Students invited to feedback from October to December 2012 161,781 students responded from 193 institutions in 14 countries Institution-specific results compared against comparator groups, national and international benchmarks Reporting: in person, confidential and customised to each institution

Why interact? The next generation of data visualisation. It makes static, flat solutions like PowerPoint a thing of the past providing you with data at your fingertips: Dynamic Data Visualisation Instantly visualise your Student Barometer data Compare the student experience at every level, against an index of competitors View performance across your institution Instantly compare complex datasets, drill down to extract detailed information quickly and accurately, apply filters to conduct the most relevant analysis for you A vital ingredient in the strategic planning process Optimise the route to action and streamline the strategic planning process by getting a faster and more focused response to the implications of your data Intuitive and easy to use charts Achieve greater engagement with stakeholders Strictly copyright IGI Services 2013 interact is powered by Tableau and has been developed, under licence, by i-graduate.

Why interact 2.0? Why Interact 2.0? interact Lite Available for all Student Barometer partners A single login point Dynamic views of results for all core Student Barometer questions including national and international benchmark comparisons Faculty/School level breakdowns for key results Demographics (including Nationality, Study Level and Gender) Filter any view by Home/International interact 2.0 Upgrade to access full version Unique login points set up for unlimited members of staff Additional filters for a more detailed picture: Study Level, Study Area, Fulltime/Part-time, Student Exchange, Study Abroad and Distance Learners Filter national and international benchmarks by all of the above breakdowns Please contact your account manager for full details of interact 2.0 Strictly copyright IGI Services 2013 Dynamic Data Visualisation

Strictly copyright IGI Services 2013 6 interact - the next generation of data visualisation Dynamic Data Visualisation interact contains a number of views for you to explore different parts of the Barometer dataset - each is fully interactive allowing you to drill-down and extract the most relevant analysis for you

All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552) Institutions in bold surveyed international and domestic students Strictly copyright IGI Services 2013

Benchmark Group Participating Institutions RGI ISB (n=31062) UK ISB (n=64527) Queen Mary, University of London Anglia Ruskin University Teesside University University of Bristol Coventry University University of Hertfordshire The University of Edinburgh Leeds Metropolitan University Manchester Metropolitan University University of Glasgow University of Roehampton University of East London The University of Sheffield University of Central Lancashire London South Bank University University of Southampton Goldsmiths, University of London University of Dundee University College London Queen Mary, University of London University College Birmingham University of Warwick Royal Holloway, University of London The University of Hull University of Oxford University of Surrey University of Aberdeen University of Birmingham University of Bristol University of Bath Newcastle University The University of Edinburgh Bucks New University Cardiff University University of Glasgow Cardiff University Imperial College London The University of Sheffield Cardiff Metropolitan University University of Leeds University of Southampton University College Falmouth London School of Economics University College London University of Gloucestershire University of Nottingham University of Warwick University of Greenwich Glasgow Caledonian University Imperial College London University of Huddersfield Kingston University Plymouth University University of Leeds University of the West of England, Bristol University of Leicester Sheffield Hallam University Liverpool John Moores University University of Bedfordshire Loughborough University The University of Northampton London School of Economics University of Oxford University of Nottingham University of Birmingham Oxford Brookes University Newcastle University Staffordshire University University of St Andrews University of Sussex Aston University University of the Arts London Northumbria University University for the Creative Arts University of Reading University of East Anglia Strictly copyright IGI Services 2013 10

UK International Student Summary Autumn 2012 (vs. Global ISB) Recommendation in the UK is slightly ahead of the Global ISB: 84% 2%: Higher Recommendation % Lower Recommendation % France 88% USA 79% China 87% Singapore 81% India 84% Germany 82% The UK is notably ahead on Careers Advice in the academic context: 75% 4%: Higher Satisfaction % Lower Satisfaction % Singapore 85% USA 66% China 83% Germany 69% Malaysia 83% France 71% Living cost satisfaction has declined ( 4%) but remains ahead of the ISB: 62% 3%: Higher Satisfaction % Lower Satisfaction % China 70% Germany 43% Malaysia 69% France 46% Singapore 66% USA 59% Strictly copyright IGI Services 2013 Base: Autumn 2012 UK ISB (64,527) 11

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Management Summary Russell Group has become more competitive Willingness to recommend continues to be excellent (88% of all international students) ahead of UKISB & RGi Still opportunities to vary marketing approach Use of agents key and support excellent Top Four in all RGi categories: Arrival: 4 th /16 RGi Registration & Bank Account; Learning: 4 th /16 RGi Library, Technology, Learning Spaces, Careers Advice & Work Experience; Living: 3 rd /16 RGi top two in all elements related to cost; Support: 8 th /16 RGi 11 elements above 90% satisfaction! Strictly copyright IGI Services 2013 13

Strictly copyright IGI Services 2013 Would you recommend the institution to others thinking of applying here? 14 Propensity to recommend Newcastle (1946) ISB (142801) RGI ISB (27865) UK ISB (57148) 40% I would actively encourage people to apply 35% 42% 39% 48% If asked, I would encourage people to apply 46% 44% 45% 10% I would neither encourage nor discourage people to apply 14% 10% 12% 2% If asked, I would discourage people from applying 3% 2% 2% 1% I would actively discourage people from applying 1% 1% 1%

Strictly copyright IGI Services 2013 Would you recommend the institution to others thinking of applying here? 15 Propensity to recommend (by level of study) Newcastle (1946) UG (729) PGT (754) PGR (348) 40% I would actively encourage people to apply 39% 40% 39% 48% If asked, I would encourage people to apply 48% 50% 45% 10% I would neither encourage nor discourage people to apply 11% 8% 12% 2% If asked, I would discourage people from applying 1% 2% 2% 1% I would actively discourage people from applying 1% 0% 1%

Strictly copyright IGI Services 2013 To what extent do you agree or disagree with the following statements: Overall reflections Strongly Disagree Disagree Agree Strongly Agree My course of study has been worth the investment of money Newcastle (1885) RGI ISB (23459) 3% 4% 16% 18% 63% 60% 18% 18% My course of study has been worth the investment of time Newcastle (1884) 1% 8% 67% 24% RGI ISB (23453) 2% 8% 65% 25% The University experience is living up to my expectations Newcastle (1891) RGI ISB (23498) 10% 2% 2% 11% 70% 68% 19% 19% 0% 20% 40% 60% 80% 100%

Top 5 better in Autumn 2012 Top 5 worse in Autumn 2012 Strictly copyright IGI Services 2013 17 Wave-on-wave Summary Autumn 2012 vs Autumn 2011 Accommodation Office (Arrival) 4.8% Arrival Overall (Arrival) Welcome (Arrival) Faith Provision (Support) Bank account (Arrival) 3.1% 2.8% 2.5% 2.3% Careers advice (Learning) Marking criteria (Learning) Work experience (Learning) Health Centre (Support) Sport facilities (Living) -3.5% -3.6% -4.5% -4.6% -5.4% -10% -5% 0% 5% 10%

Top 5 worse than benchmark Top 5 better than benchmark Autumn 2012 Summary Newcastle ISB vs RGI ISB Living cost (Living) 13.1% Bank account (Arrival) Accommodation cost (Living) Financial support (Living) Welcome (Arrival) 13.1% 11.4% 9.1% 8.0% Other friends (Arrival) -2.9% Sport facilities (Living) Health Centre (Support) Host friends (Living) Host friends (Arrival) -3.0% -3.7% -4.6% -4.8% -20% -15% -10% -5% 0% 5% 10% 15% 20% Strictly copyright IGI Services 2013 18

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Strictly copyright IGI Services 2013 20 Response range all participating institutions 80% 70% 60% 50% 40% 37% ISB Response Rate Newcastle ISB 2012 Russell Group ISB 2012 Response Population Response Rate 2,267 6,198 37% 31,062 112,316 28% UK ISB 2012 64,527 238,091 27% Global ISB 2012 161,781 628,128 26% 30% 20% 10% 0%

Strictly copyright IGI Services 2013 21 Nationality breakdown Newcastle (2267, inner circle) vs RGI ISB (31062, outer circle) 20% China Malaysia 26% India 53% 44% 4% 3%3%3% 3% 1% 3% 4% 4% 5% 5% 6% 4% 4% 3% 2% Singapore Nigeria USA Germany Greece Indonesia Other

Strictly copyright IGI Services 2013 22 Study level breakdown Newcastle (2267, inner circle) vs RGI ISB (31062, outer circle) 1%2% 20% 3% 4% 17% 37% 36% UG PGT PGR Foundation course Other 41% 39%

Strictly copyright IGI Services 2013 23 Faculty breakdown 13% Newcastle (2140) 16% 38% 33% Faculty of Humanities and Social Sciences (HaSS) Faculty of Science, Agriculture and Engineering (SAgE) Faculty of Medical Sciences Don't know

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Strictly copyright IGI Services 2013 How important were the following factors when deciding where to study? 25 Top 10 factors in study decision (% important) Newcastle (1268) RGI ISB (17555) Teaching quality Institution reputation Qualification reputation Reputation of education system Research quality Department reputation Ranking position Personal safety Entry requirements Earning potential 96% 94% 93% 93% 91% 90% 89% 89% 80% 87% 81% 86% 81% 88% 92% 91% 91% 95% 97% 97%

Strictly copyright IGI Services 2013 Which of the following helped you to choose this institution? 26 Top 10 key influences (choice of institution) Agent 45% 24% Institution website 36% 40% Friends 27% 33% League tables 20% 30% Education UK website Parents 18% 18% 12% 24% Newcastle (1275) RGI ISB (17587) Alumni 14% 20% Current students 13% 16% Teacher/tutor 10% 18% Social Networking site 8% 6%

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Strictly copyright IGI Services 2013 How long did you wait between applying and receiving your offer from this institution? 28 Application to offer number of days and satisfaction Average Days Newcastle ISB RGI ISB UK ISB UG 52 52 65 55 PGT 29 47 47 42 PGR 44 61 56 54 Other non-degree level studies 37 43 51 45 Other 34 48 71 59.. % Satisfaction Newcastle ISB RGI ISB UK ISB UG 85% 78% 79% 80% PGT 84% 78% 80% 80% PGR 76% 78% 79% 80% Other non-degree level studies 65% 74% 60% 71% Other 89% 76% 76% 78%

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Agent Rating Very poor Poor Good Very good RGI ISB (4200) 3% 9% 64% 24% Newcastle (609) 2% 9% 65% 24% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strictly copyright IGI Services 2013 Please rate the service you received from the agent/representative office: 30

Agents RGI ISB (3590) Newcastle (559) The agent was well informed about Higher Education in this country 92% 90% The agent was not pushy or forceful with me during the application/enrolment process 88% 88% The agent was knowledgeable about the institutional application processes 91% 92% The agent reduced time and effort needed to complete application 86% 85% The agent reduced my overall costs (application fee waivers, money exchange discounts, etc.) 55% 47% The agent provided helpful services for my visa application 90% 89% The agent provided helpful pre-departure orientation services 79% 78% The agent described the institution accurately 83% 82% Strictly copyright IGI Services 2013 To what extent do you agree or disagree with the following statements: 31

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Benchmarking arrival Newcastle ISB % UKISB % RGI % ISB +/- UKISB +/- RGI +/- % p ARRIVAL AVERAGE 86.9% 83.9% 84.5% 84.1% 3.2% 2.4% 2.8% ARRIVAL OVERALL 91.1% 87.7% 88.3% 89.1% 3.5% 2.8% 2.0% 0.00 Finance Office 94.3% 88.5% 88.4% 89.2% 5.8% 5.9% 5.1% 0.00 Meeting staff 93.0% 88.8% 91.4% 90.3% 4.2% 1.6% 2.7% 0.00 Registration 92.6% 87.1% 88.3% 88.5% 5.5% 4.3% 4.1% 0.00 University orientation 92.0% 87.9% 88.9% 87.5% 4.2% 3.1% 4.5% 0.01 Accommodation Office 90.9% 82.4% 85.1% 85.5% 8.5% 5.8% 5.4% 0.00 Formal welcome 90.8% 87.9% 88.3% 89.1% 2.8% 2.5% 1.7% 0.01 Study sense 88.6% 82.5% 85.1% 85.2% 6.1% 3.4% 3.3% 0.00 Local orientation 88.5% 85.0% 86.1% 85.3% 3.5% 2.4% 3.2% 0.00 First night 87.8% 83.1% 84.9% 85.6% 4.7% 2.9% 2.3% 0.00 Home friends 87.5% 86.4% 85.1% 87.1% 1.1% 2.4% 0.4% 0.10 Bank account 87.2% 80.6% 76.8% 74.8% 6.6% 10.4% 12.5% 0.00 Welcome 85.1% 78.1% 78.4% 77.0% 7.0% 6.7% 8.1% 0.00 Accommodation condition 84.6% 80.6% 82.6% 83.2% 4.0% 2.0% 1.4% 0.00 Other friends 84.5% 86.9% 87.8% 86.3% -2.5% -3.3% -1.9% 0.04 Social activities 84.0% 82.3% 83.1% 84.6% 1.6% 0.9% -0.6% 0.31 Internet access 79.3% 80.2% 81.8% 81.4% -0.9% -2.5% -2.1% 0.31 Host friends 66.3% 73.5% 73.8% 69.5% -7.2% -7.6% -3.2% 0.00 Arrival section asked to all 1st year students Strictly copyright IGI Services 2013 Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink 33

Benchmarking arrival Newcastle ISB % UKISB % RGI % ISB UKISB RGI ARRIVAL AVERAGE 86.9% 83.9% 84.5% 84.1% 36 17 4 ARRIVAL OVERALL 91.1% 87.7% 88.3% 89.1% 39 18 5 Finance Office 94.3% 88.5% 88.4% 89.2% 34 12 6 Meeting staff 93.0% 88.8% 91.4% 90.3% 33 19 3 Registration 92.6% 87.1% 88.3% 88.5% 13 7 1 University orientation 92.0% 87.9% 88.9% 87.5% 61 18 2 Accommodation Office 90.9% 82.4% 85.1% 85.5% 17 10 3 Formal welcome 90.8% 87.9% 88.3% 89.1% 58 22 4 Study sense 88.6% 82.5% 85.1% 85.2% 22 15 4 Local orientation 88.5% 85.0% 86.1% 85.3% 45 18 3 First night 87.8% 83.1% 84.9% 85.6% 32 13 3 Home friends 87.5% 86.4% 85.1% 87.1% 61 13 8 Bank account 87.2% 80.6% 76.8% 74.8% 69 8 1 Welcome 85.1% 78.1% 78.4% 77.0% 54 16 4 Accommodation condition 84.6% 80.6% 82.6% 83.2% 43 24 7 Other friends 84.5% 86.9% 87.8% 86.3% 116 43 11 Social activities 84.0% 82.3% 83.1% 84.6% 84 34 10 Internet access 79.3% 80.2% 81.8% 81.4% 114 46 11 Host friends 66.3% 73.5% 73.8% 69.5% 166 54 12 Arrival section asked to all 1st year students Strictly copyright IGI Services 2013 34

Benchmarking arrival (sorted by primary ranking group) Newcastle ISB % UKISB % RGI % ISB UKISB RGI ARRIVAL AVERAGE 86.9% 83.9% 84.5% 84.1% 36 17 4 ARRIVAL OVERALL 91.1% 87.7% 88.3% 89.1% 39 18 5 Registration 92.6% 87.1% 88.3% 88.5% 13 7 1 Bank account 87.2% 80.6% 76.8% 74.8% 69 8 1 University orientation 92.0% 87.9% 88.9% 87.5% 61 18 2 Meeting staff 93.0% 88.8% 91.4% 90.3% 33 19 3 Accommodation Office 90.9% 82.4% 85.1% 85.5% 17 10 3 Local orientation 88.5% 85.0% 86.1% 85.3% 45 18 3 First night 87.8% 83.1% 84.9% 85.6% 32 13 3 Formal welcome 90.8% 87.9% 88.3% 89.1% 58 22 4 Study sense 88.6% 82.5% 85.1% 85.2% 22 15 4 Welcome 85.1% 78.1% 78.4% 77.0% 54 16 4 Finance Office 94.3% 88.5% 88.4% 89.2% 34 12 6 Accommodation condition 84.6% 80.6% 82.6% 83.2% 43 24 7 Home friends 87.5% 86.4% 85.1% 87.1% 61 13 8 Social activities 84.0% 82.3% 83.1% 84.6% 84 34 10 Other friends 84.5% 86.9% 87.8% 86.3% 116 43 11 Internet access 79.3% 80.2% 81.8% 81.4% 114 46 11 Host friends 66.3% 73.5% 73.8% 69.5% 166 54 12 Arrival section asked to all 1st year students Strictly copyright IGI Services 2013 35

Arrival satisfaction Autumn 2011 vs Autumn 2012 Accommodation Office Welcome Bank account Formal welcome University orientation Meeting staff Accommodation condition Local orientation Worse in Autumn Wave 2012 Better in Autumn Wave 2012 Finance Office First night Registration Newcastle RGI ISB fixed Study sense Internet access Home friends Other friends Social activities Host friends -7% -5% -3% -1% 1% 3% 5% 7% Based on students who arrived in the past 4 months Strictly copyright IGI Services 2013 The Fixed Benchmark only includes institutions that took part in both Autumn 2011 and 2012 36

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Strictly copyright IGI Services 2013 Institution Satisfaction 38 Learning matrix Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved. MONITOR MAINTAIN Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students. REVIEW IMPROVE Institution Derived Importance

Institution Satisfaction Learning matrix Physical library Virtual learning Expert lecturers Laboratories Academics' English Technology Learning spaces Online library Assessment Quality lectures Language support Learning support Topic Good selection teachers Course content Course organisation Multicultural Research Managing research Class size Performance feedback Marking criteria Careers advice Employability Work experience Opportunities to teach Strictly copyright IGI Services 2013 Institution Derived Importance 39

Benchmarking learning Newcastle ISB % UKISB % RGI % ISB +/- UKISB +/- RGI +/- % p LEARNING AVERAGE 88.0% 84.7% 86.3% 85.3% 3.1% 1.7% 2.7% LEARNING OVERALL 88.2% 86.1% 86.9% 86.7% 2.1% 1.3% 1.5% 0.01 Physical library 94.9% 88.0% 90.0% 89.1% 7.0% 4.9% 5.8% 0.00 Expert lecturers 94.8% 92.5% 93.9% 94.2% 2.3% 0.9% 0.6% 0.00 Virtual learning 94.6% 89.2% 91.2% 90.6% 5.4% 3.4% 4.1% 0.00 Technology 93.8% 88.1% 89.6% 89.1% 5.8% 4.2% 4.7% 0.00 Laboratories 93.7% 89.5% 91.2% 90.8% 4.1% 2.5% 2.9% 0.00 Academics' English 92.4% 90.9% 92.1% 91.3% 1.5% 0.3% 1.1% 0.04 Online library 92.0% 89.2% 89.8% 90.5% 2.8% 2.2% 1.5% 0.00 Learning spaces 91.9% 88.7% 88.6% 87.4% 3.1% 3.3% 4.5% 0.00 Assessment 90.5% 87.2% 89.1% 87.9% 3.3% 1.5% 2.6% 0.00 Good teachers 90.2% 87.1% 89.5% 87.8% 3.1% 0.8% 2.4% 0.00 Course content 89.9% 87.8% 88.5% 89.1% 2.1% 1.4% 0.8% 0.01 Quality lectures 89.8% 87.8% 89.4% 88.0% 2.0% 0.4% 1.8% 0.06 Topic selection** 89.6% 87.0% 87.6% 86.6% 2.6% 2.0% 3.0% 0.21 Language support 89.0% 86.9% 88.6% 86.6% 2.1% 0.4% 2.4% 0.04 Learning support 88.5% 87.2% 88.0% 86.3% 1.3% 0.5% 2.2% 0.37 Course organisation 88.5% 84.2% 85.4% 85.3% 4.3% 3.1% 3.1% 0.00 Multicultural 88.3% 89.5% 90.0% 89.7% -1.2% -1.7% -1.4% 0.00 Research 87.5% 84.9% 87.2% 87.0% 2.6% 0.3% 0.5% 0.00 Performance feedback 85.2% 82.3% 83.0% 80.5% 2.9% 2.2% 4.7% 0.01 Class size 85.0% 87.5% 86.5% 82.8% -2.5% -1.5% 2.2% 0.00 Marking criteria 84.9% 82.3% 82.9% 79.4% 2.6% 2.0% 5.5% 0.00 Managing research** 84.7% 89.2% 89.9% 87.8% -4.5% -5.2% -3.0% 0.02 Employability 82.2% 75.7% 79.7% 78.4% 6.6% 2.6% 3.8% 0.00 Careers advice 82.1% 69.8% 75.8% 75.4% 12.3% 6.4% 6.7% 0.00 Work experience 73.2% 65.5% 68.6% 65.9% 7.7% 4.6% 7.4% 0.00 Opportunities to teach** 70.7% 69.8% 68.6% 70.5% 0.8% 2.1% 0.1% 0.84 **Postgraduate students only Strictly copyright IGI Services 2013 *Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink 40

Benchmarking learning Newcastle ISB % UKISB % RGI % ISB UKISB RGI LEARNING AVERAGE 88.0% 84.7% 86.3% 85.3% 44 22 4 LEARNING OVERALL 88.2% 86.1% 86.9% 86.7% 50 19 7 Physical library 94.9% 88.0% 90.0% 89.1% 16 6 1 Expert lecturers 94.8% 92.5% 93.9% 94.2% 54 28 10 Virtual learning 94.6% 89.2% 91.2% 90.6% 12 8 2 Technology 93.8% 88.1% 89.6% 89.1% 21 7 1 Laboratories 93.7% 89.5% 91.2% 90.8% 37 10 3 Academics' English 92.4% 90.9% 92.1% 91.3% 82 34 7 Online library 92.0% 89.2% 89.8% 90.5% 46 20 7 Learning spaces 91.9% 88.7% 88.6% 87.4% 41 11 1 Assessment 90.5% 87.2% 89.1% 87.9% 63 19 4 Good teachers 90.2% 87.1% 89.5% 87.8% 46 21 3 Course content 89.9% 87.8% 88.5% 89.1% 55 28 11 Quality lectures 89.8% 87.8% 89.4% 88.0% 74 37 8 Topic selection** 89.6% 87.0% 87.6% 86.6% 79 25 5 Language support 89.0% 86.9% 88.6% 86.6% 71 32 6 Learning support 88.5% 87.2% 88.0% 86.3% 89 36 6 Course organisation 88.5% 84.2% 85.4% 85.3% 44 17 3 Multicultural 88.3% 89.5% 90.0% 89.7% 126 46 11 Research 87.5% 84.9% 87.2% 87.0% 53 23 9 Performance feedback 85.2% 82.3% 83.0% 80.5% 69 26 6 Class size 85.0% 87.5% 86.5% 82.8% 130 44 4 Marking criteria 84.9% 82.3% 82.9% 79.4% 68 27 4 Managing research** 84.7% 89.2% 89.9% 87.8% 93 40 13 Employability 82.2% 75.7% 79.7% 78.4% 34 24 2 Careers advice 82.1% 69.8% 75.8% 75.4% 20 13 1 Work experience 73.2% 65.5% 68.6% 65.9% 31 18 1 Opportunities to teach** 70.7% 69.8% 68.6% 70.5% 56 22 9 **Postgraduate students only Strictly copyright IGI Services 2013 41

Benchmarking learning (sorted by primary ranking group) Newcastle ISB % UKISB % RGI % ISB UKISB RGI LEARNING AVERAGE 88.0% 84.7% 86.3% 85.3% 44 22 4 LEARNING OVERALL 88.2% 86.1% 86.9% 86.7% 50 19 7 Physical library 94.9% 88.0% 90.0% 89.1% 16 6 1 Technology 93.8% 88.1% 89.6% 89.1% 21 7 1 Learning spaces 91.9% 88.7% 88.6% 87.4% 41 11 1 Careers advice 82.1% 69.8% 75.8% 75.4% 20 13 1 Work experience 73.2% 65.5% 68.6% 65.9% 31 18 1 Virtual learning 94.6% 89.2% 91.2% 90.6% 12 8 2 Employability 82.2% 75.7% 79.7% 78.4% 34 24 2 Laboratories 93.7% 89.5% 91.2% 90.8% 37 10 3 Good teachers 90.2% 87.1% 89.5% 87.8% 46 21 3 Course organisation 88.5% 84.2% 85.4% 85.3% 44 17 3 Assessment 90.5% 87.2% 89.1% 87.9% 63 19 4 Class size 85.0% 87.5% 86.5% 82.8% 130 44 4 Marking criteria 84.9% 82.3% 82.9% 79.4% 68 27 4 Topic selection** 89.6% 87.0% 87.6% 86.6% 79 25 5 Language support 89.0% 86.9% 88.6% 86.6% 71 32 6 Learning support 88.5% 87.2% 88.0% 86.3% 89 36 6 Performance feedback 85.2% 82.3% 83.0% 80.5% 69 26 6 Academics' English 92.4% 90.9% 92.1% 91.3% 82 34 7 Online library 92.0% 89.2% 89.8% 90.5% 46 20 7 Quality lectures 89.8% 87.8% 89.4% 88.0% 74 37 8 Research 87.5% 84.9% 87.2% 87.0% 53 23 9 Opportunities to teach** 70.7% 69.8% 68.6% 70.5% 56 22 9 Expert lecturers 94.8% 92.5% 93.9% 94.2% 54 28 10 Course content 89.9% 87.8% 88.5% 89.1% 55 28 11 Multicultural 88.3% 89.5% 90.0% 89.7% 126 46 11 Managing research** 84.7% 89.2% 89.9% 87.8% 93 40 13 **Postgraduate students only Strictly copyright IGI Services 2013 42

Learning satisfaction Autumn 2011 vs Autumn 2012 Virtual learning Academics' English Multicultural Physical library Opportunities to teach Online library Expert lecturers Technology Language support Assessment Laboratories Course organisation Learning spaces Course content Good teachers Topic selection Learning support Research Managing research Quality lectures Performance feedback Employability Careers advice Marking criteria Work experience Worse in Autumn Wave 2012 Better in Autumn Wave 2012 Newcastle RGI ISB fixed Strictly copyright IGI Services 2013-6% -4% -2% 0% 2% 4% 6% The Fixed Benchmark only includes institutions that took part in both Autumn 2011 and 2012 43

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Institution Satisfaction Living matrix Campus environment Good place to be Eco-friendly attitude Campus buildings Safety Transport links Home friends Visa advice Other friends Transport links uni Accommodation quality Worship facilities Social facilities Social activities Host culture Good contacts Internet access Sport facilities Living cost Accommodation cost Financial support Host friends Strictly copyright IGI Services 2013 Earning money Institution Derived Importance 45

Benchmarking living Newcastle ISB % UKISB % RGI % ISB +/- UKISB +/- RGI +/- % p LIVING AVERAGE 82.7% 78.3% 80.5% 80.3% 3.8% 2.2% 2.5% LIVING OVERALL 89.8% 86.8% 88.0% 88.9% 3.0% 1.9% 0.9% 0.00 Campus environment 95.7% 89.9% 91.2% 92.0% 5.8% 4.5% 3.7% 0.00 Good place to be 95.7% 87.8% 89.3% 91.4% 7.9% 6.4% 4.3% 0.00 Eco-friendly attitude 93.9% 89.1% 90.6% 88.9% 4.9% 3.3% 5.1% 0.00 Campus buildings 93.1% 87.1% 87.9% 87.9% 6.0% 5.1% 5.2% 0.00 Safety 90.5% 87.9% 89.4% 89.6% 2.6% 1.1% 0.9% 0.15 Transport links 88.2% 79.9% 85.1% 87.0% 8.3% 3.0% 1.2% 0.00 Visa advice 88.1% 80.7% 84.6% 84.2% 7.4% 3.5% 3.9% 0.00 Home friends 87.9% 86.5% 85.0% 87.3% 1.4% 2.9% 0.6% 0.08 Other friends 87.2% 87.3% 87.8% 87.2% -0.1% -0.6% 0.0% 0.49 Transport links uni 86.2% 82.3% 83.7% 83.4% 4.0% 2.5% 2.8% 0.00 Accommodation quality 86.0% 84.5% 85.2% 86.1% 1.5% 0.8% -0.1% 0.05 Worship facilities 84.9% 83.3% 86.0% 85.5% 1.6% -1.1% -0.6% 0.70 Social activities 83.5% 81.0% 81.9% 84.0% 2.6% 1.6% -0.5% 0.08 Social facilities 83.1% 79.7% 80.1% 81.0% 3.4% 3.0% 2.1% 0.00 Good contacts 82.3% 78.7% 80.8% 81.1% 3.6% 1.5% 1.2% 0.01 Host culture 82.2% 83.5% 84.1% 82.0% -1.3% -1.9% 0.2% 0.02 Internet access 80.2% 80.1% 81.8% 82.2% 0.1% -1.6% -2.0% 1.00 Sport facilities 77.0% 79.0% 79.1% 79.7% -2.1% -2.2% -2.7% 0.00 Living cost 73.6% 61.2% 63.7% 62.2% 12.4% 9.9% 11.4% 0.00 Financial support 68.4% 61.2% 63.5% 59.9% 7.2% 4.9% 8.5% 0.00 Host friends 67.9% 72.9% 73.8% 70.7% -5.0% -5.9% -2.8% 0.00 Accommodation cost 66.4% 56.7% 56.8% 56.5% 9.8% 9.6% 10.0% 0.00 Earning money 61.1% 54.7% 59.8% 56.2% 6.4% 1.3% 4.9% 0.00 Strictly copyright IGI Services 2013 *Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink 46

Benchmarking living Newcastle ISB % UKISB % RGI % ISB UKISB RGI LIVING AVERAGE 82.7% 78.3% 80.5% 80.3% 35 15 3 LIVING OVERALL 89.8% 86.8% 88.0% 88.9% 38 15 7 Campus environment 95.7% 89.9% 91.2% 92.0% 54 17 4 Good place to be 95.7% 87.8% 89.3% 91.4% 26 13 6 Eco-friendly attitude 93.9% 89.1% 90.6% 88.9% 38 12 1 Campus buildings 93.1% 87.1% 87.9% 87.9% 47 15 3 Safety 90.5% 87.9% 89.4% 89.6% 81 23 7 Transport links 88.2% 79.9% 85.1% 87.0% 52 24 8 Visa advice 88.1% 80.7% 84.6% 84.2% 41 18 3 Home friends 87.9% 86.5% 85.0% 87.3% 66 14 8 Other friends 87.2% 87.3% 87.8% 87.2% 101 38 9 Transport links uni 86.2% 82.3% 83.7% 83.4% 56 23 7 Accommodation quality 86.0% 84.5% 85.2% 86.1% 63 25 10 Worship facilities 84.9% 83.3% 86.0% 85.5% 101 45 11 Social activities 83.5% 81.0% 81.9% 84.0% 76 33 10 Social facilities 83.1% 79.7% 80.1% 81.0% 60 23 8 Good contacts 82.3% 78.7% 80.8% 81.1% 55 21 7 Host culture 82.2% 83.5% 84.1% 82.0% 121 44 9 Internet access 80.2% 80.1% 81.8% 82.2% 104 42 11 Sport facilities 77.0% 79.0% 79.1% 79.7% 120 40 12 Living cost 73.6% 61.2% 63.7% 62.2% 31 11 1 Financial support 68.4% 61.2% 63.5% 59.9% 34 17 2 Host friends 67.9% 72.9% 73.8% 70.7% 156 54 13 Accommodation cost 66.4% 56.7% 56.8% 56.5% 31 8 2 Earning money 61.1% 54.7% 59.8% 56.2% 55 25 1 Strictly copyright IGI Services 2013 47

Benchmarking living (sorted by primary ranking group) Newcastle ISB % UKISB % RGI % ISB UKISB RGI LIVING AVERAGE 82.7% 78.3% 80.5% 80.3% 35 15 3 LIVING OVERALL 89.8% 86.8% 88.0% 88.9% 38 15 7 Eco-friendly attitude 93.9% 89.1% 90.6% 88.9% 38 12 1 Living cost 73.6% 61.2% 63.7% 62.2% 31 11 1 Earning money 61.1% 54.7% 59.8% 56.2% 55 25 1 Financial support 68.4% 61.2% 63.5% 59.9% 34 17 2 Accommodation cost 66.4% 56.7% 56.8% 56.5% 31 8 2 Campus buildings 93.1% 87.1% 87.9% 87.9% 47 15 3 Visa advice 88.1% 80.7% 84.6% 84.2% 41 18 3 Campus environment 95.7% 89.9% 91.2% 92.0% 54 17 4 Good place to be 95.7% 87.8% 89.3% 91.4% 26 13 6 Safety 90.5% 87.9% 89.4% 89.6% 81 23 7 Transport links uni 86.2% 82.3% 83.7% 83.4% 56 23 7 Good contacts 82.3% 78.7% 80.8% 81.1% 55 21 7 Transport links 88.2% 79.9% 85.1% 87.0% 52 24 8 Home friends 87.9% 86.5% 85.0% 87.3% 66 14 8 Social facilities 83.1% 79.7% 80.1% 81.0% 60 23 8 Other friends 87.2% 87.3% 87.8% 87.2% 101 38 9 Host culture 82.2% 83.5% 84.1% 82.0% 121 44 9 Accommodation quality 86.0% 84.5% 85.2% 86.1% 63 25 10 Social activities 83.5% 81.0% 81.9% 84.0% 76 33 10 Worship facilities 84.9% 83.3% 86.0% 85.5% 101 45 11 Internet access 80.2% 80.1% 81.8% 82.2% 104 42 11 Sport facilities 77.0% 79.0% 79.1% 79.7% 120 40 12 Host friends 67.9% 72.9% 73.8% 70.7% 156 54 13 Strictly copyright IGI Services 2013 48

Strictly copyright IGI Services 2013 The Fixed Benchmark only includes institutions that took part in both Autumn 2011 and 2012 49 Living satisfaction Autumn 2011 vs Autumn 2012 Safety Other friends Campus environment Accommodation quality Good place to be Campus buildings Eco-friendly attitude Visa advice Host culture Home friends Good contacts Internet access Social activities Transport links uni Accommodation cost Worship facilities Host friends Earning money Living cost Transport links Financial support Sport facilities Worse in Autumn Wave 2012 Better in Autumn Wave 2012 Newcastle RGI ISB fixed -8% -6% -4% -2% 0% 2% 4% 6% 8%

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Institution Satisfaction Support matrix Disability Support Faith Provision Counselling Students' Union International Office Graduate School Computing Servs Student Advice Ctr Clubs/societies Careers Service Finance Office Accommodation Office General Practitioner (Doctor) Catering Strictly copyright IGI Services 2013 Institution Usage 51

Strictly copyright IGI Services 2013 52 Benchmarking support (usage %) 80% 70% 60% 50% 40% 30% 20% 10% 0% 77% RGI ISB (26025) 59% Newcastle (1827) 54% 51% 47% 48% 38% 39% 37% 75% 68% 29% 30% 58% 53% 43% 40% 36% 15% 31% 28% 11% 25% 10% 23% 12% 11% 9%

Benchmarking support Newcastle ISB % UKISB % RGI % ISB +/- UKISB +/- RGI +/- % p SUPPORT AVERAGE 91.9% 89.2% 90.2% 90.5% 2.8% 1.8% 1.4% SUPPORT OVERALL 94.1% 88.1% 90.4% 91.6% 6.0% 3.7% 2.5% 0.00 Students' Union 96.2% 92.0% 93.2% 95.0% 4.2% 3.0% 1.3% 0.00 Graduate School** 95.9% 94.7% 94.9% 95.6% 1.2% 1.0% 0.3% 0.44 Computing Servs 95.8% 91.4% 92.3% 91.9% 4.4% 3.5% 3.9% 0.00 International Office 95.2% 91.1% 91.5% 92.7% 4.1% 3.7% 2.5% 0.43 Disability Support 94.5% 92.0% 90.9% 92.0% 2.5% 3.7% 2.6% 0.93 Student Advice Ctr 94.0% 91.4% 92.7% 92.6% 2.6% 1.3% 1.4% 0.07 Clubs/societies 93.9% 91.7% 92.7% 95.0% 2.2% 1.1% -1.1% 0.00 Careers Service 92.9% 85.4% 86.8% 90.3% 7.5% 6.0% 2.6% 0.00 Faith Provision 92.1% 92.6% 93.4% 93.2% -0.4% -1.3% -1.1% 0.45 Counselling 91.3% 89.5% 89.5% 88.7% 1.8% 1.7% 2.5% 0.47 Finance Office 90.8% 87.0% 87.5% 88.0% 3.7% 3.2% 2.8% 0.02 Accommodation Office 89.4% 81.7% 85.2% 85.3% 7.6% 4.2% 4.0% 0.00 General Practitioner (Doctor 85.0% 89.0% 89.5% 88.5% -4.0% -4.5% -3.5% 0.00 Catering 79.9% 78.0% 80.7% 78.1% 1.9% -0.8% 1.7% 0.31 **Postgraduate students only Strictly copyright IGI Services 2013 *Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink 53

Benchmarking support Newcastle ISB % UKISB % RGI % ISB UKISB RGI SUPPORT AVERAGE 91.9% 89.2% 90.2% 90.5% 49 23 8 SUPPORT OVERALL 94.1% 88.1% 90.4% 91.6% 13 7 1 Students' Union 96.2% 92.0% 93.2% 95.0% 25 11 4 Graduate School** 95.9% 94.7% 94.9% 95.6% 42 19 9 Computing Servs 95.8% 91.4% 92.3% 91.9% 15 9 2 International Office 95.2% 91.1% 91.5% 92.7% 77 19 4 Disability Support 94.5% 92.0% 90.9% 92.0% 38 19 10 Student Advice Ctr 94.0% 91.4% 92.7% 92.6% 49 27 6 Clubs/societies 93.9% 91.7% 92.7% 95.0% 55 34 13 Careers Service 92.9% 85.4% 86.8% 90.3% 6 6 3 Faith Provision 92.1% 92.6% 93.4% 93.2% 61 35 11 Counselling 91.3% 89.5% 89.5% 88.7% 97 36 13 Finance Office 90.8% 87.0% 87.5% 88.0% 48 17 7 Accommodation Office 89.4% 81.7% 85.2% 85.3% 27 11 4 General Practitioner (Doctor 85.0% 89.0% 89.5% 88.5% 133 47 15 Catering 79.9% 78.0% 80.7% 78.1% 90 38 8 **Postgraduate students only Strictly copyright IGI Services 2013 54

Benchmarking support (sorted by primary ranking group) Newcastle ISB % UKISB % RGI % ISB UKISB RGI SUPPORT AVERAGE 91.9% 89.2% 90.2% 90.5% 49 23 8 SUPPORT OVERALL 94.1% 88.1% 90.4% 91.6% 13 7 1 Computing Servs 95.8% 91.4% 92.3% 91.9% 15 9 2 Careers Service 92.9% 85.4% 86.8% 90.3% 6 6 3 Students' Union 96.2% 92.0% 93.2% 95.0% 25 11 4 International Office 95.2% 91.1% 91.5% 92.7% 77 19 4 Accommodation Office 89.4% 81.7% 85.2% 85.3% 27 11 4 Student Advice Ctr 94.0% 91.4% 92.7% 92.6% 49 27 6 Finance Office 90.8% 87.0% 87.5% 88.0% 48 17 7 Catering 79.9% 78.0% 80.7% 78.1% 90 38 8 Graduate School** 95.9% 94.7% 94.9% 95.6% 42 19 9 Disability Support 94.5% 92.0% 90.9% 92.0% 38 19 10 Faith Provision 92.1% 92.6% 93.4% 93.2% 61 35 11 Clubs/societies 93.9% 91.7% 92.7% 95.0% 55 34 13 Counselling 91.3% 89.5% 89.5% 88.7% 97 36 13 General Practitioner (Doctor 85.0% 89.0% 89.5% 88.5% 133 47 15 **Postgraduate students only Strictly copyright IGI Services 2013 55

Support satisfaction Autumn 2011 vs Autumn 2012 Faith Provision Accommodation Office International Office Computing Servs Students' Union Counselling Worse in Autumn Wave 2012 Better in Autumn Wave 2012 Careers Service Finance Office Clubs/societies Newcastle RGI ISB fixed Student Advice Ctr Graduate School Disability Support Catering General Practitioner (Doctor) Strictly copyright IGI Services 2013-6% -4% -2% 0% 2% 4% 6% The Fixed Benchmark only includes institutions that took part in both Autumn 2011 and 2012 56

Strictly copyright IGI Services 2013 58 Institution base numbers Element Institution base number Catering 1350 Students' Union 1221 Computing Servs 1052 Clubs/societies 946 Accommodation Office 658 Finance Office 542 General Practitioner (Doctor) 521 Careers Service 464 International Office 417 Student Advice Ctr 400 Graduate School** 365 Counselling 183 Faith Provision 140 Disability Support 55

Stat-testing Independent samples t-test Compares two different means to see if they are significantly different from each other E.g. Comparing the mean of your institution against the overall International Student Barometer mean If your institution is significantly different than the International Student Barometer mean it is highlighted in pink Strictly copyright IGI Services 2013 59

Deliverables Institution-specific data Detailed presentations Summary findings Great university, great teachers, great accommodation, so many way to make English and foreign friends, a very beautiful place, ecologic. It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt! Verbatim comments Strictly copyright IGI Services 2013 Analysis Dynamic by department Data Visualisation & location - interact Interactive mapping of aggregate data 61

Strictly copyright IGI Services 2013 62 GlobalView ISB Online Maps Essential insight for... Student recruitment Internationalisation strategy Regional marketing strategy GlobalView includes strategic information on key areas, including: Helped to choose influencers social media, agent, website... Decision making factors cost of study, ranking position, scholarship... Countries considered for study Agent rating and 8 detailed measures of satisfaction with agents Student funding

Strictly copyright IGI Services 2013 GlobalView ISB Online Maps GlobalView is easily navigated via interactive menus Hover over a region or country to learn more Understand the national picture Create custom charts Study level splits available on annual subscription basis

Strictly copyright IGI Services 2013 64 Thank you A member of the i-graduate Research Team will be in contact with details of your institution s online password-protected Filestore (www.i-graduate.org/filestore) Filestore contains: full PDF presentation, open comments and ranking sheet

Strictly copyright IGI Services 2013 66 About i-graduate The International Graduate Insight Group (i-graduate) is an independent benchmarking and research service, delivering comparative insights for the education sector worldwide: your finger on the pulse of student and stakeholder opinion The Student Barometer is the largest annual study of students in the world, with feedback from over 1.5 million respondents Used throughout the sector to target resourcing and investment in improving services, teaching and support for students i-graduate surveys implemented by 1200 education institutions worldwide Running in 24 countries across 5 continents

The Whole University Barometer Transforms multiple student surveys into a single-source solution for student feedback. All years of study All locations All forms of study All levels of study The Integrated Survey Solution developed in partnership with the University of Oxford: Designed to fit around the NSS Facilitates delivery of the Key Information Set (KIS) requirements Removes duplication and reduces administration Incorporates other internal and external surveys Improves accuracy Saves money Survey fatigue solved at a stroke The integrated approach we have developed together with i-graduate means we will be able to create an even better student experience for all of our students. Keith Zimmerman Director of Student Administration and Services, University of Oxford Strictly copyright IGI Services 2013 67

Strictly copyright IGI Services 2013 68 The Whole University Barometer The Oxford Barometer: all divisions, all departments, all colleges. Interactive access to data for 300 senior staff The Surrey Barometer: replaces 28 internal student surveys The Sheffield Hallam Barometer: the most comprehensive student survey structure ever implemented The Nottingham Barometer: a fully integrated process delivering to all students and all stakeholders across the UK, Malaysia and China Sophisticated survey build and management Demographic pre-loading from student record systems Intelligent routing (students are asked only relevant questions) Benchmarking by study area, study level and student experience Interactive interface of key results by course, faculty, campus Clarify issues through targeted follow-up surveys and focus groups

Questionnaire Flow Background Accommodation Funding Level of study Area of study School/Faculty/Department Year of study Pre-Arrival Choice of destination Key influences Application process Visa Satisfaction Agents Arrival Experience Overall Satisfaction Rating of experience Learning Experience Overall Satisfaction Satisfaction with learning elements Strictly copyright IGI Services 2013 Not a full list of questions Living Experience Overall Satisfaction Satisfaction with living elements Support Experience Overall Satisfaction Relevance of services Satisfaction with services used Recommendation & Reflections Recommendation to others Perceptions of value for money Living up to expectations Study Time Weekly hours: studying and working Perception of time spent with academic staff Future Plans Employment Study Ethnographics Ethnicity, Disability, Faith/ Religion 70

Arrival Terminology Terminology in Questionnaire Welcome/pickup at airport, railway, coach station Academic registration First night - getting to where I would stay Formal welcome at the university Internet access at my accommodation University orientation Orientation (finding my way around the local area) University accounts/ finance department Setting up a bank account Accommodation office Condition of accommodation on arrival The social activities Making friends from my country Making friends from this country Making friends from other countries Meeting academic staff Understanding how my course of study would work Strictly copyright IGI Services 2013 Terminology in Report Welcome/ pick-up Registration First night Formal welcome Internet access University orientation Local orientation Finance office Bank account Accommodation office Accommodation condition Social activities Home friends Host friends Other friends Meeting staff Study sense

Learning - Terminology in Questionnaire The quality of lectures The subject area expertise of lecturers/ supervisors The teaching ability of lecturers/ supervisors The academic content of my course/ studies The organisation and smooth running of the course (Undergraduate & Masters) The level of research activity Academic staff whose English I can understand Getting time from academic staff when I need it/ personal support with learning Feedback on coursework/ formal written submissions Explanation of making/ assessment criteria Fair and transparent assessment of my work Guidance in topic selection and refinement by my supervisor (Masters & PhD) Confidence about managing a research project as a result of my experience so far (PhD) The quality of the lecture theatres and classrooms The quality of laboratories (if applicable) The physical library facilities The online library facilities The learning technology (PCs, networking, etc) Virtual learning environment (Blackboard/ WebCT/ Weblearn) Advice and guidance on long-term job opportunities and careers from academic staff Learning that will help me get a good job Opportunities for work experience/ work placements as a part of my studies Studying with people from other cultures Help to improve my English language skills Learning - Terminology in Report Quality lecturers Expert lecturers Good teachers Course content Course organisation Research Academics' English Learning support Performance feedback Marking criteria Assessment Topic selection Managing research Learning spaces Laboratories Physical library Online library Technology Virtual learning Careers advice Employability Work experience Multicultural Language support Opportunities to teach (PhD only) Opportunities to teach Strictly copyright IGI Services The 2013 size of classes Class size 72

Living - Terminology in Questionnaire The quality of accommodation The cost of accommodation The cost of living Feeling safe and secure Making friends from my home country Making friends from this Country Making friends from other Countries Opportunities to experience the culture of this country The sports facilities The social facilities The social activities Internet access at my accommodation Making good contacts for the future The facilities for religious worship The surroundings outside the university The transport links to other places The availability of financial support/ bursaries etc. The opportunity to earn money while studying Immigration and visa advice from the university Transport between university locations The university s eco-friendly attitude to the environment The design and quality of the campus buildings Strictly copyright The IGI quality Services of the 2013 external campus environment Living - Terminology in Report Accommodation quality Accommodation cost Living cost Safety Home friends Host friends Other friends Host culture Sports facilities Social facilities Social activities Internet access Good contacts Worship facilities Good place to be Transport links Financial support Earning money Visa advice Transport links uni Eco-friendly attitude Campus buildings Campus environment

Strictly copyright IGI Services 2013 Support Terminology Terminology in Standard Questionnaire Terminology in University Questionnaire Terminology in Report Clubs/societies University Clubs/Societies Clubs/societies Students' Union Students' Union Students' Union Student Advisory Student Advice Centre Student Advice Ctr IT Support Computing Services Computing Servs International Office International Office International Office Health Centre General Practitioner (Doctor) General Practitioner (Doctor) Graduate School Graduate School Graduate School Faith Provision Chaplaincy or multi-faith provision Faith Provision Finance Office Finance Office Finance Office Disability Support Disability Support Disability Support Careers Service Careers Advisory Service Careers Service Counselling Student Counselling and Financial Advice Counselling Catering Campus eating places Catering Accommodation Office Accommodation Office Accommodation Office

Arrival satisfaction wave on wave comparison Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 First Wave vs Autumn 2012 Bank account 48% 64% 73% 76% 79% 81% 85% 87% 39% Accommodation Office 67% 75% 77% 75% 81% 86% 86% 91% 24% Finance Office 73% 82% 87% 86% 90% 89% 95% 95% 22% Home friends 70% 70% 68% 77% 82% 87% 89% 87% 17% Meeting staff 77% 83% 85% 89% 90% 91% 93% 93% 16% Registration 77% 88% 86% 90% 91% 94% 94% 93% 16% Local Orientation 74% 82% 81% 83% 87% 88% 89% 89% 15% Host friends 52% 55% 59% 66% 71% 66% 69% 66% 14% Study sense 75% 84% 85% 87% 85% 89% 90% 89% 13% First night 77% 76% 83% 80% 82% 85% 89% 88% 11% University Orientation 81% 89% 89% 89% 91% 90% 91% 92% 11% Formal welcome 82% 84% 89% 88% 87% 91% 90% 91% 9% Other friends 76% 78% 80% 84% 87% 84% 87% 84% 9% Social activities 78% 82% 82% 84% 85% 83% 87% 84% 6% Accommodation Condition 80% 85% 85% 5% Welcome 81% 80% 81% 74% 81% 80% 82% 85% 4% Internet access 76% 87% 87% 86% 89% 80% 81% 79% 3% Strictly copyright IGI Services 2013 Based on students who arrived in the past 4 months 76

Learning satisfaction wave on wave comparison Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 First Wave vs Autumn 2012 Careers advice 70% 73% 75% 77% 78% 82% 86% 82% 12% Learning spaces 82% 85% 89% 90% 89% 90% 93% 92% 10% Work experience 65% 69% 70% 73% 73% 74% 78% 73% 9% Language support 81% 83% 85% 85% 87% 88% 90% 89% 8% Multicultural 81% 82% 85% 86% 85% 87% 88% 88% 7% Opportunities to teach 64% 68% 66% 69% 71% 71% 7% Learning support 83% 84% 89% 86% 88% 90% 91% 88% 5% Assessment 86% 88% 91% 89% 91% 91% 92% 91% 5% Employability 79% 80% 79% 83% 82% 84% 85% 82% 4% Technology 90% 91% 91% 91% 92% 92% 95% 94% 3% Research 85% 86% 89% 88% 87% 88% 90% 88% 3% Course content 88% 90% 91% 90% 89% 89% 92% 90% 2% Good teachers 88% 90% 91% 89% 90% 91% 92% 90% 2% Physical library 93% 94% 95% 2% Academics' English 91% 93% 90% 90% 92% 92% 92% 2% Course organisation 87% 90% 88% 1% Topic selection 88% 92% 90% 1% Expert lecturers 94% 95% 96% 94% 95% 95% 95% 95% 1% Laboratories 93% 95% 94% 1% Online library 91% 92% 92% 1% Virtual learning 95% 94% 95% 0% Quality lectures 90% 93% 90% -1% Performance feedback 86% 87% 88% 86% 88% 85% -1% Marking criteria 87% 89% 85% -2% Managing research 89% 87% 85% -4% Strictly copyright IGI Services 2013 77

Strictly copyright IGI Services 2013 78 Living satisfaction wave on wave comparison Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 First Wave vs Autumn 2012 Visa advice 71% 78% 86% 83% 87% 85% 88% 88% 17% Social activities 73% 78% 81% 80% 83% 82% 85% 84% 10% Good contacts 72% 75% 74% 75% 75% 80% 84% 82% 10% Financial support 59% 60% 66% 68% 73% 66% 72% 68% 9% Host culture 74% 76% 77% 78% 80% 80% 83% 82% 8% Worship facilities 77% 82% 87% 84% 88% 83% 88% 85% 7% Other friends 80% 83% 85% 85% 82% 85% 87% 87% 7% Living cost 67% 67% 67% 70% 77% 76% 77% 74% 6% Good place to be 90% 91% 94% 92% 93% 96% 96% 96% 6% Safety 85% 86% 89% 89% 89% 91% 89% 90% 6% Home friends 82% 84% 87% 87% 90% 88% 89% 88% 5% Sport facilities 72% 77% 77% 80% 82% 82% 82% 77% 5% Host friends 64% 62% 65% 66% 68% 65% 71% 68% 3% Accommodation quality 83% 85% 84% 83% 85% 86% 86% 86% 3% Accommodation cost 64% 65% 63% 68% 72% 68% 69% 66% 2% Eco-friendly attitude 92% 94% 94% 94% 2% Transport links uni 84% 84% 87% 88% 88% 86% 2% Transport links 87% 87% 88% 87% 90% 92% 92% 88% 1% Campus environment 95% 96% 0% Campus buildings 93% 93% 0% Earning money 61% 58% 64% 64% 67% 58% 64% 61% 0% Internet access 88% 85% 88% 88% 87% 83% 82% 80% -8%

Strictly copyright IGI Services 2013 79 Support satisfaction wave on wave comparison Elements Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 First Wave vs Autumn 2012 Accommodation Office 80% 77% 80% 85% 88% 89% 10% Student Advice Ctr 88% 88% 91% 93% 95% 94% 6% International Office 93% 93% 90% 92% 94% 95% 3% Computing Servs 94% 96% 94% 95% 95% 96% 2% Students' Union 95% 91% 94% 91% 96% 96% 1% Disability Support 94% 95% 95% 0% Counselling 92% 92% 92% 88% 91% 91% 0% Catering 80% 79% 78% 79% 81% 80% 0% Graduate School 97% 96% 94% 95% 97% 96% -1% Finance Office 93% 92% 92% 90% 91% 91% -2% Careers Service 96% 94% 94% 92% 93% 93% -3% Clubs/societies 97% 93% 95% 94% 95% 94% -3% Faith Provision 96% 90% 92% 86% 90% 92% -4% General Practitioner (Doctor) 91% 90% 89% 87% 90% 85% -6%

Strictly copyright IGI Services 2013 80 Contact details For further information about the Student Barometer contact a member of the i-graduate Research Team (info@i-graduate.org) For further details of any of our other research services, please contact Caitlin Mills Lyle (Caitlin.MillsLyle@i-graduate.org) International Graduate Insight Group Offices 29 Harley Street London W1G 9QR t +44 (0)207 222 7890 f +44 (0)207 182 7152 info@i-graduate.org www.i-graduate.org Mathenesserlaan 255 - NL 3021, HD Rotterdam t +31 10 477 6553 f +44 207 182 7152 info@i-graduate.org www.i-graduate.org 1025 Connecticut Avenue NW, Suite 1000 Washington, DC 20036 t +1 202 455 0959 f +44 207 182 7152 info@i-graduate.org www.i-graduate.org