2008-2009 E-Learning Strategy This e-learning strategies purpose is to support the creation of a winning performance culture through increased learning opportunities for all staff via e-learning resources. This directly supports <X Company s> People Objective as stated in the Medium Term Plan (MTP). In order to support the creation of a Winning Performance Culture, our aim in 3 years is to: Build and roll out an e-learning curriculum Build internal e-learning development capabilities Streamline process and procedures around our learning platform This document outlines the e-learning implementation plan for 2008-2009. Current State of e-learning at <X Company> At present <X Company> sources all e-learning content from 3 rd party providers and developers. There is no in-house e-learning development or maintenance capability. All employees have access to an LMS which has been in use since 2003. In 2007, 500 employees purchased licences to the Global Catalogues on LMS, giving them access to over 2000 soft skill and desktop application courses. Although approximately one third of all employees have access to the Global Catalogue, the usage rate of these online courses is only 28%. The usage rate measures both accessed and completed online courses. Barriers Some of the potential barriers that have been considered in writing this strategy document include: Lack of promotion of e-learning tools Lack of adequate systems/technologies Lack of time to complete online learning Lack of knowledge how to use the LMS and other e-learning tools 2008-2009 The initiatives outlined below aim to address the above barriers. The implementation of these initiatives combined with and the creation of a sound communications plan will endeavour to increase the awareness and usage of current e-learning tools at <X Company>.
e-learning Framework
Project Dione - New technologies - E-learning curriculum - Skillsoft Goals Increase usage of Skillsoft licenses to 90% within 18 months Build an e-learning curriculum covering soft skills and desktop training for all employees Integrate Skillsoft content into L&D projects and offerings, creating a true blended L&D strategy. Key Targets: D1. Create process for allocation and tracking of Skillsoft licenses D2. Develop catalogue of structured / targeted programs using Skillsoft content (custom e-certifications) D3. Create blended kits and competency maps to integrate Skillsoft content into L&D projects and courses D4. Re launch Books 24/7 as Virtual Library D5. Introduce Leadership Development Channel and Exec Summaries as mgmt development option for Talent group.
Project Dione Key Target D1 Create process for the allocation and tracking of Skillsoft licenses Order form for Skillsoft licenses Calendar with key dates (order, allocation, renewal etc) DB with records of order, allocation etc Price / content packages available In line with global commitments Outputs Yearly process flow chart outlining how / when order, allocation, expiry etc occurs and who does what Order form for Bus to order Skillsoft licenses Key dates FAQ / calendar for admin and put up on Wavelength DB in Excel to track purchase, renewal, payments etc.
Project Dione Key Target D2 Develop catalogue of structured and/or targeted programs using Skillsoft content Offer accredited courses (DFM, CPA, AIPM etc) Bundle existing courses into programs and offer them as e-certificates Increase awareness within L&D of different Skillsoft courses use for consulting/projects Marketing plan for next 12 months Collateral for intranet Outputs Survey current users to get base data on what works and what doesn t use data in design of e-certs Map all Skillsoft courses, group into topics, create e-certs in ILC Develop comms plan for e-l, e-certs, accreditations Create FAQs for e-certs and accreditations put up on intranet Go through different options available with L&D team Create e-l Welcome kits for new users with FAQs and key things they should know / do re e-l
Project Dione Key Target D3 Create blended kits and competency maps to integrate Skillsoft content into L&D projects and courses Map current courses to complement content in Skillsoft Other resources could also be included such as websites, self study workbooks and checklists Blended Learning Toolkit for courses or knowledge areas Awareness within L&D of Skillsoft content and for HRMs Skill gaps identified by HRMs Competencies in PRIDE matched to Skillsoft Outputs Map of all Skillsoft courses grouped by topic Map of courses by topic Match / blend courses with Skillsoft as pre or post work choose 1 or 2 courses as pilots Get input from L&D Specialists to ensure the list includes resources are mapped to business requirements/objectives Source online courses, books and other resources to include in the toolkit Take L&D through Skillsoft content map, type of content and how we can use it teach how we can blend Create competency map (PRIDE, HRMs) that links to Skillsoft and our courses Create FAQ for L&D of how to blend courses Create collateral for users re how to use blended courses etc
Project Dione Key Target D4 Re launch Books 24/7 as Virtual Library Re brand Books 24/7 as <> Regular updates / info blasts to users (existing and new) Marketing plan Collateral for intranet Explore the possibility of creating multiple lists based on job roles, business units, hot topics Outputs Marketing plan that includes re-launch and ongoing exposure for Books 24/7 Blend books into f2f courses or projects as resources talk to Skillsoft re corporate folders etc Talk to Skillsoft re what customization options we have with Books 24/7 site branding, folders etc Process for licenses FAQs and info page on intranet spotlight for book of month, recommendations etc
Project Dione Key Target D5 Introduce Leadership Development Channel and Exec Summaries as a management development option for Talent group Process for allocating licenses Tracking allocations Reporting on usage Marketing targeted to Talent group to increase and continue usage Collateral to support usage Outputs Create spreadsheet to track allocation Set pilot group up Source marketing collateral send to users, put info on intranet Monthly usage reports target marketing/support based on this info.
Project Jupiter - Development - Consulting Goals Introduce e-learning development. Start building modules internally efficiently and at lower cost then going external. By end of June 2009 develop at least 2 modules in-house Lay foundations (framework and processes) for internal development. Have process maps and guidelines Integrate e-learning development as another service offered by L&D. Market services, products and capabilities. Key Targets: J1. Create e-learning design standards for consistency and Q&A J2. Create e-learning development process map for effective project management J3. Create Lectora templates for rapid development J4. Secure e-learning development work revenue generation for L&D J5. Promote e-learning development to the business
Project Jupiter Key Target J1 Create e-learning design standards for consistency and Q&A Internal design standards for rapid, custom, off shelf development Standards required of external vendor developed modules Interface, interactivity and instructional design standards Integration with LMS requirements Outputs Internal design standards document External design standards document Checklist for Q&A Checklist for development
Project Jupiter Key Target J2 Create e-learning development process map for effective project management Internal development process for e-learning including phases, stakeholder involvement, key outputs, milestones etc. Stakeholder involvement map Our requirements for externally developed projects what phases we need etc. Outputs Internal development process map External development process map Stakeholder involvement map
Project Jupiter Key Target J3 Create Lectora templates Flexible templates for different purposes: page turners, info blasts, products, scenario based 3 or 4 basic templates. Assessment tested with LMS Tracking / book marking Video and audio compatibility Branded colours, logo, font Outputs 4 basic templates: page turner, PT with assessment, scenario branching and info blast. Readme for usage of templates Marketing blurb for each template type Demo version of each type
Project Jupiter Key Target J4 Secure e-learning development work Talk to HRM s and Bus re new e-l development capabilities Talk to L&D and explain different development options Scope projects, proposals Start building e-l modules promote. Outputs Offerings map with what we can produce, costs, timeframes etc Demos fully functional w menu, interactivity, media and assessments Info session with L&D inform, build awareness Secure 1 project by end of 2008 build, test, deploy and market
Project Jupiter Key Target J5 Promote e-l development to business Increase visibility of L&D s e-l development capabilities Promote our successes / benefits Comms plan with HRM s on new capabilities, news etc Outputs Meeting with key people across business to promote e-l development Update info on intranet re services, examples etc. Demos, updates, news for HRMs
Project Callisto - ILC streamline - L&D processes Goals Increase service levels, visibility and usage of LMS. Implement an issue management process to track, monitor, escalate, report and resolve ILC issues within SLA standards. Structured workflow Create a SLA framework to regulate and standardize LMS helpdesk services Clear accountabilities and responsibilities with re to LMS Map team and individual responsibilities within L&D to maintain LMS customer service. Increase usage of LMS by exploring use of different aspects of LMS within learning programs. Key Targets: C1. Create SLA for LMS and work within 80% C2. Re define processes around LMS admin C3. Implement structured issue management system in line with IT C4. Explore use of certifications, learning plans, collaboration, custom reporting within LMS.
Project Callisto Key Target C1 Create SLA (Service Level Agreement) for LMS and work within 80% target Integration with IT SLA framework Alignment with global SLA framework Call logging process Escalation process and timeframes Awareness within L&D and rest business responsibilities etc. Outputs Meeting with IT to draft SLA Ascertain what framework used at <> SLA document Education of L&D re new framework Awareness to LMS users via LMS Help page, intranet and FYI
Project Callisto Key Target C2 Re-define processes around LMS admin Map all tasks and areas of LMS Shared mailbox Course admin (pre, post) done by L&D and BU trainers Creation of new accounts (process, notification and monitoring) Close accounts (same above) Compliance reporting automation Templates for LMS services Outputs Reviewed and updated LMS task manual Checklist of shared mailbox tasks for L&D Checklist of LMS course admin Automation of new accounts / process Automation of closed accounts / process
Project Callisto Key Target C3 Implement structured issue management system in line with SLA Call logging procedure Escalation procedure FAQs to lower help desk calls Reporting requirements when, how, what stats we ll be monitoring etc. Task / responsibility map for L&D Outputs Call logging map / flow chart Escalation map / flow chart FAQ document (intranet and LMS) Task / responsibility map for L&D
Project Callisto Key Target C4 Explore use of certifications, learning plans, collaboration and custom reporting as ways of increasing and maximising LMS usage. Certifications for compliance and non compliance areas Learning plans formal and informal offerings, blended into existing courses Collaboration tools blend into existing courses Custom report access setup, templates and access Outputs Certifications for all compliance modules automated renewal Educate L&D on difference between certs, learning plans and courses Look at existing courses and find 1 to blend into learning plan My mentor look into collaboration create learning community Look at basic reports and access levels if all ok create How To doc