Division of Student Services and Enrollment Management 2007 2008 Annual Report Divisional Summary Admissions Applications Admissions Applications Applications Fall Spring Summer Total 2007-2008* N/A N/A 7595 2006-2007 6,599 4,140 4,232 14,832 2005-2006 6,151 3,743 3,625 13,519 *Applications taken on web beginning fall07 Enrolled New Students -recent high school graduates +6.6%(73) fall05 to fall07 +2.0%(23) fall06 to fall07 +4.5% (50) fall05 to fall06 Enrolled Recent High School Graduates 2007 2006 2005 Fall 1173 1150 1100 Admissions Processing Admissions Processing 2007-2008 High School Transcripts 7,853 Shot records 6,599 ACT Scores 6,151 Advising Advising Contacts FY2008 FY 2007* Macon 11,645 5,165 Union 6,230 2,698 Southeast 969 7,863 Gill 300 N/A Whitehaven 414 On-line 331 N/A N/A ES lab/macon 2,814 N/A Met with Transfer College rep 132 N/A Note: Advising began collecting numbers in November 2006.
Career Services Jobs posted Full Part time Total 2007-08 1056 341 1397 2006-07 1103 275 1378 Contacts 2007-08 Macon Union Students 1590 791 Faculty/Staff 295 67 Employer 696 77 Total Contacts 2581 935 Crossroads/PREP Established an adult center on Union-B118 12 alumni of Prep graduated (10 degrees and 2 certificates) Disability Services 07-08 06-07 Fall 159 153 Spring 138 145 52% female 48% male 67%; full time; 62 % attend Macon with 37% at Union 17 students who had registered with SDS at some point graduated this year Identified Disabilities Fall07 Fall06 Physical 26 55 Psychiatric 11 24 Learning 35 56 Hearing 10 10 Visual 7 3 Reduced Tuition 39 - Educational Opportunity Center Served: 754 new and 212 continuing students/participants from 7/1/07-6/30/08. Financial Aid Total Financial Aid Awarded: 2007-08 $22,304,582 2006-07 $21,665,597 2005-06 $19,766,321 September 08 2
Fiscal Year End June 30, 2008 # of Fall 07 Spring 08 Sum 08 Total Students Pell 6,948 7,451,588.00 7,626,031.00 2,800,785.00 17,878,404.00 SEOG 748 183,300.00 161,850.00 5,400.00 350,550.00 SEOGSP ** 573 5,415.00 7,829.00 178,382.00 191,626.00 ACG1 314 80,898.00 82,297.00 0.00 163,195.00 ACG2 28 14,950.00 11,050.00 0.00 26,000.00 FWS 243 103,687.00 177,005.00 12,945.00 293,637.00 FWSSP ** 17 56,357.00 237,502.00 27,700.00 321,559.00 Acad Sv 60 62,734.00 55,470.00 0.00 118,204.00 Ambas 17 19,789.00 12,600.00 0.00 32,389.00 Ducks 13 13,079.00 15,180.00 0.00 28,259.00 SGA Bks 10 2,600.00 1,900.00 0.00 4,500.00 SGA Tut 37 27,837.00 22,858.00 0.00 50,695.00 TSAA 1,518 861,033.00 670,195.00 0.00 1,531,228.00 Hope 235 187,750.00 160,000.00 0.00 347,750.00 Aspire 121 165,060.00 143,858.00 0.00 308,918.00 Merit 1 750.00 750.00 0.00 1,500.00 Access 3 2,625.00 1,750.00 0.00 4,375.00 NONTR 0 0.00 0.00 0.00 0.00 GeierW 22 18,590.00 16,135.00 5,253.00 39,978.00 GeierB 25 17,725.00 16,142.00 7,909.00 41,776.00 COMAS 261 82,787.00 103,476.00 16,045.00 202,308.00 MidCol 0 0.00 0.00 0.00 0.00 TAFEES 14 1,785.00 7,350.00 603.00 9,738.00 MSCHBL 377 116,157.00 174,090.00 21,158.00 311,405.00 MSCHWH 44 20,428.00 24,559.00 1,601.00 46,588.00 9,496,924.00 9,729,877.00 3,077,781.00 22,304,582.00 Financial Aid Traffic Contacts Union 24,838 Macon 19,610 International Students (F1) 70 F1 students from 27 different countries identified the following majors Accountancy 1 Architechtural Egnr Tech 3 Hospitality Management 1 Business and Commerce 6 Information Technology 5 Childcare Administration 1 Medical Laboratory Tech 1 Computer Engineering Tech 2 Non-Degree 2 Bio Tech 1 Nursing 15 Electrical Electronic Fund 1 Physical Therapist Assist 1 Electrical Engineering Tech 2 Undecided Undergraduate 17 Office Administration 1 University Parallel 10 September 08 3
Records Processing (September May) Activity 07-08 06-07 A & R phone calls 79,761 54,159 Transcripts out 26,926 28,859 Transcripts in (college) 10,372 7,049 Enrollment Verifications 3726 3,287 Change of Majors 3127 3,130 Special Adm Applications 1021 1,049 Change of Records 413 882 Grade Changes 529 357 Graduates AY Graduates 2000-01 713 2001-02 950 2002-03 1033 2003-04 1023 2004-05 1205 2005-06 1299 2006-07 1197 2007-08 1145 Registration Headcount -8%(937) Fall 2006 to Fall 2007-5%(549) Spring 2007 to Spring 2008 Headcount 2007-2008 2006-2007 2005-2006 2004-2005 Fall 10,515 11,452 11,556 11,791 Spring 10,277 10,826 11,177 11,045 Summer 5,370 5,596 5,842 5,854 Student Activities Activity 07-08 06-07 ID Cards 4,454 5,386 Game Room Log 4,826 2,044 Traffic Appeals 140 347 07-08 Theft Classroom Misconduct Disorderly Conduct Reckless Endanger Failure to Cooperate Conduct Dangerous to Others Macon 1 3 11 1 0 7 September 08 4
Union 2 4 1 0 0 1 SE 0 0 0 0 1 0 Total 3 7 12 1 1 8 Testing 5638 tests were administered July 1, 2007 April 30, 2008 which was a 4% increase over the previous timeframe. Tested over 621 graduates for spring commencement 2008. Administered the Residual ACT to 387 high school graduates the center responds to requests from other institutions to administer distance learning exams - 5426 exams were administered which is a +6% increase over last year Upward Bound 62 students served in the AY2007-08 90% (10) of the graduating seniors will enroll in college with 3 enrolling at Southwest. 60% of remaining students intend to return to the program in fall08. Veterans Yearly average served 2007-2008 130 2006-2007 140 2005-2006 156 Fall 2007 Spring 2008 Macon Union Macon Union Chapter 30 (GI Bill) 64 53 57 46 Chapter 31 (VET Voc Rehab) 33 17 51 22 Chapter 35 (VA Dependents) 13 36 18 33 Chapter 1606/07 (Reserves) 17 24 8 27 Totals 127 130 134 128 Youth Services Of the 50 out of- school participants, 10 attained their GED. Of which 9 will be enrolling in Southwest. Of the 50 in-school, 12 are committed to attend Southwest in the fall. Activities for 2007-08 to enhance visibility, service, climate and collaboration Visibility stimulate an interest in Southwest Applying Enrolling Participating in activities and services Hosted the College Goal Sunday for financial aid for the third year. Hosted High School Guidance Counselor Luncheon Joi Ragland, a student, received the Love Community Award which included $1000 September 08 5
SDS attended the 2 nd Annual Transition Youth Conference in West Memphis, AR Hosted Community Expo in April with over 1200 participants Initiated a recruitment effort by creating a letter to attract GED recipients to the College Held Parent Night, a recruitment activity designed to promote starting at Southwest and the ease of transfer presentations by local colleges and universities. Hosted fall 2007 and spring 20-08 career fairs on the Macon and Union Campuses. Service enhance student care Anticipate students needs Intrusive approach Hired 7 graduate students from local colleges to assist prospective students through the entire enrollment process while providing an opportunity for students in local graduate programs to learn all aspects of enrollment services at a community college Conducted surveys using Tele-Counseling Center. Called students who applied but did not enroll to assist Enrollment Services with gathering information for retention purposes Conducted on-going Student Satisfaction Surveys which are distributed, gathered and analyzed to assist Enrollment Services with improving the quality of services Sent targeted emails to students informing them of important dates, deadlines, processes and procedures regarding registration, fee payment, and graduation Expanded Orientations and Welcome sessions for new students on both main campuses Expanded number and quality of calls to students who had registered but not paid by involving more employees during peak times Revised graduation fair to include transfer colleges i.e. U of M, Christian Brothers Provided free regalia to both full and adjunct faculty Established computer mini lab in Crossroads office area Established Crossroads Exam Week Free scantrons & coffee Student Activities provided intramural basketball tournaments for 3 days at the Sails Gym with 39 (14 Union and 25 Macon) students who signed up. There were 6 teams. Medallions were awarded to 1 st, 2 nd, and 3 rd place winners College Activity Board (CAB) has been placed in the club/organization section of the website and has provided a list of proposed activities for the fall 08 and spring 09 Student Newspaper 2 editions in the fall and 1 edition in the spring were circulated throughout the different campuses SDS provided the Southwest Police Department with a listing of all students who would need assistance evacuating a building in case of emergency Established an official GED Testing Center at the Union campus to serve the urban community Developed appointment cards to remind students of their scheduled test dates Initiated a follow-up call system for Residual ACT, Compass, and GED examinees that missed scheduled exams Revised graduation application procedure and website. Began Document Imaging Assessment Training Held customer training sessions with Disney representatives Initiated postage paid return envelopes for financial aid applicants to encourage document return Created informational flash drives for new students Purchased Advisor Track to enhance advisement. Participated in the FCI Memphis Mock Job Fair to help soon-to-be released inmates improve communication and job search skills Climate further Southwest s image as having a student-centered environment September 08 6
Examine our processes/activities from a student s perspective Time frame Facilities Improved facilities at Student Activities Office on Macon; office constructed, walls painted, electric outlet added, de-cluttered, added student pictures to main reception area Evaluated processes, policies and procedures for enrollment to graduation to simplify the process for students (ongoing) Evaluated and revised the process for assigning Advisors rotating to the centers Revised job descriptions to include accountability for service to students (ongoing) Expanded the in-house training for all areas of enrollment services so that accurate information is provided to students Increased internal notices to students regarding all services through better signs, e-mails, etc. Worked on revising college website( in progress) Added Crossroads as a service for non Traditional Students and moved to Union-B118 Upward Bound recently received the award letter for the 2008-09 grant period Purchased newspaper stands for the student newspaper to enhance the image around the campus Purchased SGA suggestions boxes for each campus Hosted the Disability Support Group meeting for the fall 2007 and spring 2008 semester SDS mailed letters reminding students about early registration and to come early for their accommodation letters for spring 2008 Instituted procedural change to protect student identity and test information. Career Services began to send departmental updates to improve staff communications. Collaboration partner with other areas to maximize resources Internal offices departments, divisions External agencies and community groups Provided cross training for all Enrollment Services staff. Trained more employees regarding Advising best practices and how to for new students. Worked with State of Tennessee Auditors Balanced all Title IV programs with federal department of Education Balanced all Tennessee (TSAC) state grant and lottery scholarship programs. Worked with IT staff to provide data reporting for all programs. Worked with IT and Sungard SCT for Banner system conversion (ongoing) Maintained a viable relationship with community agencies such as Vocational Rehabilitation, Deaf Connect, Veteran Affairs and other agencies. Eliminated duplicate efforts by collecting graduate employment data at both graduation fairs Collaborated with Liberal Studies to coordinate the Student Honors and Awards Convocation Upward Bound collaborated with STCC Dr. Melinda Wade and the Diversity Committee to present a seven panel discussion informing the community about the challenges teenagers must deal with while in school Student Activities assisted the girl s basketball team who gave 100 shirts with the Think Pink slogan requesting people to wear the shirts to the basketball game (breast cancer awareness) EOC Director appointed to Memphis Reads Program Development Advisory Committee and the Even Start Program Advisory Board SDS Director served as on-site supervisor for Practicum/Internship Student(s). The University of Memphis, Rehabilitation Counseling, fall and spring semesters 2007-08 SDS collaborated with the Academic Support Center in upgrading assistive technology equipment September 08 7
Maintained a viable relationship with community agencies such as Vocational Rehabilitation, Deaf Connect, Veteran Affairs, and other agencies Strengthened partnerships with Messick Adult Center by sending advance dates of the GED exams Designated and administered Residual ACT on Saturdays for Bio-Science students to increase dual enrollment. Collaborated with the Citadel Memphis Radio Group Job Fair to present job-readiness workshops. Provided graduate employment data to departments in support of various initiatives. i.e.. planning, grants, accreditations. September 08 8