ILLINOIS VALLEY COMMUNITY COLLEGE. Measures & Targets for Key Performance Indicators

ILLINOIS VALLEY COMMUNITY COLLEGE Measures & Targets for Key Performance Indicators Institutional Research Committee Harold Barnes Sue Isermann Joanne Jalley Betsy Klopcic Robert Mattson Tracy Morris Renee Prine Rick Serafini Lori Scroggs Cathy Bangert Amy J Smith 2011-2013 WWW. I V C C. E D U / IR

INTRODUCTION The development of the measures and targets for Illinois Valley Community College (IVCC) Key Performance Indicators (KPIs) for FY 2011-2013 is the product of work of the Institutional Research Committee (IRC). The IRC is following a process developed by an action project team that began in July 2008, and produced the KPI Measures and Targets for FY09 and FY10. The IRC has used the following criteria to determine if a measure should continue to be included: Does the measure provide information that will help IVCC to improve? Does the measure encourage IVCC to value the right things? Can the measure be readily understood by IVCC stakeholders and is it credible to them? Is data already being collected or reported to IVCC stakeholders? If not, can the data be obtained at a reasonable cost? Is there a standard of comparison or benchmark against which progress can be measured? Which Strategic Goal does it relate? Which AQIP Category does it relate? The IRC is following the process developed by the 2008-09 Action Project Team. The IRC has reviewed the measures and targets to identify gaps, develop new performance measures and targets as needed, and integrate these procedures into the College s strategic planning process. Measures which are items from surveys may or may not have targets which are significantly higher than a comparison group or a prior year s IVCC survey results. This is information that we receive after the survey results are compiled. The IRC understands also that not all items are able to be changed in an equal way. However, it is the committee s intention to seek improvement in these items gradually over time.

Table of Contents KPI 1: STUDENT ACADEMIC SUCCESS... 1 Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations... 1 Measure 1b: Graduation Rate... 2 Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still Enrolled... 3 Measure 1d: All Full-time Success Rate... 4 Measure 1e: All Part-time Success Rate... 5 Measure 1f: Persistence Fall to Spring... 6 Measure 1g: Persistence Fall to Fall... 7 KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION... 8 Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education... 8 Measure 2b: Percent of IVCC Transferable Degree Grads Who Pursued Additional Education at IVCC or Transferred... 9 KPI 3: SERVICE EXCELLENCE... 10 Measure 3a: How much does IVCC emphasize providing support you need to help you succeed at this college?... 10 Measure 3b: Quality of Student Relationships with Instructors... 11 Measure 3c: Quality of Student Relationships with Administrative Personnel and Offices... 12 Measure 3d: Service Excellence Scale on Noel-Levitz Student Satisfaction Inventory... 13 Measure 3e: Career and Technical Program Graduate Satisfaction... 14 Measure 3f: Student Campus Climate... 14 KPI 4: DISTRICT POPULATION SERVED... 15 Measure 4a: Population Served... 17 Measure 4b: Percent of High School Graduates Enrolling... 18 KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY... 19 Measure 5a: Net Unit Cost... 19 Measure 5b1: Budgeted Revenues vs. Actual Revenues... 20

Measure 5b2: Budgeted Expenditures vs. Actual Expenditures... 21 Measure 5c: Tuition and Basic Fee Rates... 22 Measure 5d: Reimbursable Credit Hours... 23 KPI 6: JOB SATISFACTION... 24 Measure 6a, 6b, 6c: PACE Employee Survey Categories... 24 Measure 6d: Overall Faculty Job Satisfaction... 25 Measure 6e: Want to be a College Professor... 26 Measure 6f: PACE Employee Campus Climate... 26 KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS... 27 Measure 7a: Availability of Professional Development/ Training Opportunities... 28 Measure 7b: Adequate Support for Faculty Development... 29 KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING... 30 Measure 8a: Using Email to Communicate with an Instructor... 30 Measure 8b: Using Computers in Academic Work... 31 Measure 8c: Using Computing and Information Technology... 32 Measure 8d: Percent of Online Credit Hours... 33 Measure 8e: Computer Labs are Adequate and Accessible... 34 Measure 8f: Adequate Support for Integrating Technology in My Teaching... 35 KPI 9: DIVERSITY AWARENESS... 36 Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds... 36 Measure 9b: Noel-Levitz Diversity Scale... 37 Measure 9c: All Faculty Perception that Members of Three Groups Are Treated Fairly... 38 Appendix A: KPI Acronyms... 39 Appendix B: FY 09 KPIs Associated with Each Strategic Goal... 40 Appendix C: KPI Measures by AQIP Category... 41

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations (Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals) Description/Definition: The percentage of first-time test takers passing an exam required for licensure or certification prior to practicing the profession. A licensure requirement for an occupation is one that is required by state statute for an individual to work in that occupation. Methodology, Frequency & Data Source: Licensure pass rates are received from the Illinois Department of Financial and Professional Regulation for national, state, and IVCC candidates completing the NCLEX-RN and NCLEX-PN examinations each calendar year (generally in January or February of the following year). Pass rates for the national Certification Examination for Therapeutic Massage are received from the National Certification Board for Therapeutic Massage and Bodywork once each year. Notes: RN results are found in the ICCB Performance Report (Cat. 2: Workforce Development) FY 11-13 Performance Target and Results: Calendar Year 2010, 2011, 2012 RN LPN THM 3-year Targets 93% 95% 90% 2010 Results 93% 100% 89% 2011 Results 86% 96% 89% 2012 Results 90% 100% 100% 1

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1b: Graduation Rate (Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals) Description/Definition: Graduation rate is one of the nine components of the Integrated Postsecondary Educational Data System (IPEDS) and one of the required items in the Student Rightto-Know legislation. Data is collected on the number of students entering the institution as full-time, first-time, degree- or certificate-seeking undergraduate students in a particular year (cohort). The graduation rate is the percentage of the cohort who completed a degree or certificate within 150% of the normal time to completion. Institutions are permitted to exclude from the initial cohort students who died or were totally and permanently disabled; those who left school to serve in the armed forces or were called to active duty; those who left to serve with a foreign aid service of the federal government, such as the Peace Corps; and those who left to serve on an official church mission. Methodology, Frequency and Data Source: The rate is the number of the cohort who complete a degree or certificate divided by the total number in the cohort minus any of the allowable exclusions above. The rate is reported annually in Figure 6 of the IPEDS Data Feedback Report. FY 11-13 Performance Target and Results: 3-year Target 30% FY11 Results 32% FY12 Results 31% FY13 Results 31% 2

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still Enrolled (Relates to AQIP Category 1, Helping students learn) Description/Definition: The same first-time, full-time, degree or certificate-seeking cohort in measure 1b is used. Because community college students take many paths to reach their goals, student success is equated with having graduated, transferred or being still enrolled after 150% of normal time to completion. Methodology, Frequency and Data Source: The count of cohort members who have graduated, transferred or are still enrolled, graduation trumps transfer and transfer overrules retention. For example if a student has both graduated and transferred, they are counted only once in the graduated category. The data source used is from ICCB Records for the annual Performance Report (Measure 6C3). Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount Downstate Located in or near communities of less than 50,000 populations) includes the following institutions: Illinois Eastern Community Colleges, Illinois Valley Community College, Kankakee Community College, Lake Land College, Lewis & Clark Community College, John A. Logan College, and McHenry County College. FY11-13 Performance Target and Results: Fall 2006 cohort, Fall 2007 cohort, Fall 2008 cohort 3 Year Target 73% FY11 Results unavailable FY12 Results FY13 Results 3

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1d: All Full-time Success Rate (Relates to AQIP Category 1, Helping students learn) Description/Definition: This is the percentage of course successes for students who were currently full-time in fall & spring terms. Methodology, Frequency and Data Source: All full-time students (excluding Sheridan Correctional Center, IBEW, E²C, and PCCS students) grades are reviewed to determine their withincourse success rate. Success equals an A, B, C, or P in a class. The fraction is: # of (A,B,C,P) grades for FT divided by # of (A,B,C,D,F,P, W) grades for FT. This measure is calculated annually. Source: COLLEAGUE or Higher Ed Analytics FY11-13 Performance Target and Results: 2009-10, 2010-11, 2011-12 3 year Target 72% FY11 Results 74.4% FY12 Results 75.1% FY13 Results 75.9% 4

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1e: All Part-time Success Rate (Relates to AQIP Category 1, Helping students learn) Description/Definition: This is the percentage of course successes for students who were currently part-time in fall & spring terms. Methodology, Frequency and Data Source: All part-time students (excluding Sheridan Correctional Center, IBEW, E²C, and PCCS students) grades are reviewed to determine their withincourse success rate. Success equals an A, B, C, or P in a class. The fraction is: # of (A,B,C,P) grades for PT divided by # of (A,B,C,D,F,P,W) grades for PT. This measure is calculated annually. Source: COLLEAGUE or Higher Ed Analytics FY11-13 Performance Target and Results: 2009-10, 2010-11, 2011-12 3-year Target 83% FY11 Results 82.9% FY12 Results 80.7% FY13 Results 80.6% 5

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1f: Persistence Fall to Spring (Relates to AQIP Category 1, Helping students learn) Description/Definition: Of the credit students in a fall term, what percentage returned to this college in the following spring term? Methodology, Frequency and Data Source: (1) Enter the unduplicated number of total full- and part-time credit students (including those who withdrew from all courses) at the end of the fall term (excluding high school students and Sheridan Correctional Center students). (2) Enter the total number of credit students from (1) above who graduated or completed certificates before the next spring term. (3) Enter the total number of credit students from (1) who enrolled in the following spring term. Do not include students from (2) in this total. (4) Next-term persistence rate = (3) / [(1)-(2)] Source: COLLEAGUE Note: matches the methodology for Form 4a for the NCCBP. FY11-13 Performance Target and Results: 10/FA-11/SP, 11/FA-12/SP, 12/FA-13/SP 3-year Target 68% FY11 Results 70.6% FY12 Results 70.8% FY13 Results 72.9% 6

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 1g: Persistence Fall to Fall (Relates to AQIP Category 1, Helping students learn) Description/Definition: Of the credit students in a fall term, what percentage returned to this college in the following fall term? Methodology, Frequency and Data Source: (1) Enter the unduplicated number of total full- and part-time credit students (including those who withdrew from all courses) at the end of the fall term (excluding high school students and Sheridan Correctional Center students). (2) Enter the total number of credit students from (1) above who graduated or completed certificates before the next fall term. (3) Enter the total number of credit students from (1) who enrolled in the following fall term. Do not include students from (2) in this total. (4) Fall-Fall persistence rate = (3) / [(1)-(2)] This measure is calculated annually. Source: COLLEAGUE Note: matches methodology used in Form 4b for NCCBP. FY11-13 Performance Target and Results: 09/FA-10/FA, 10/FA-11/FA, 11/FA-12/FA 3-year Target 48% FY11 Results 49.5% FY12 Results 47.8% FY13 Results 47.8% 7

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals and Goal 2, Promote the value of higher education) Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education (Relates to AQIP Category 1, Helping students learn, Category 2, Accomplishing other distinctive goals, and Category 3, Understanding students and other stakeholders needs) Description/Definition: Students included are occupational graduates from the ICCB Annual Enrollment and Completion Data (A1) report for that fiscal year. This measures the percentage of those graduates who have placed into employment or continuing education. Methodology, Frequency and Data Source: Information for this measure is received annually from ICCB in table 5M1 for use in completing the ICCB Performance Report. Source: ICCB Annual Enrollment and Completion Data (A1) IDES Training Resource Assistance and Coordination Illinois Common Performance Management System IDES Unemployment Insurance Wage Data US Office of Personnel Management MODES Unemployment Insurance Wage Data Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount Downstate Located in or near communities of less than 50,000 populations) includes the following institutions: Illinois Eastern Community Colleges, Illinois Valley Community College, Kankakee Community College, Lake Land College, Lewis & Clark Community College, John A. Logan College, and McHenry County College. FY 09 Performance Target and Results: Not available until mid-late fall 2009 Target 88% Results unavailable 8

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals; and Goal 2, Promote the value of higher education) Measure 2b: Percent of IVCC Transferable Degree Grads Who Pursued Additional Education at IVCC or Transferred (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: This measure looks at the most recent fiscal year graduates and the graduates from three fiscal years ago who earned transferrable degrees, to determine what percentage of those transferable degree grads actually transferred or continued their education at IVCC. Methodology, Frequency and Data Source: Cohorts of transferrable degree graduates from one & four fiscal years ago at IVCC were sent to the National Student Clearinghouse (NSC) in Oct., 2008. NSC results were analyzed to determine what percent of each cohort had transferred to another institution and what percent of each cohort had not transferred but returned to IVCC. Cohorts would be sent to NSC annually in October. Source: NSC and IVCC Institutional Research Office. FY11-13 Performance Target and Results: One Year Later Four Years Later Continued with More College 72% 82% FY11 Results 73.4% 84.4% FY12 Results 71.4% 83.8% FY13 Results 72.4% 79.0% 9

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 3a: How much does IVCC emphasize providing support you need to help you succeed at this college? (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: This is item 9b on the Community College Survey of Student Engagement (CCSSE). Methodology, Frequency and Data Source: On a 4-pt scale where 1 = very little and 4 = very much. CCSSE is conducted every three years at IVCC. Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort) Recent Results FY13 Performance Target and Results: 2012 CCSSE Results Target 3.02 Results 3.02 10

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 3b: Quality of Student Relationships with Instructors (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: This is item 11b on the Community College Survey of Student Engagement (CCSSE). Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 = Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC. Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort) FY13 Performance Target and Results: 2012 CCSSE Results Target 5.70 Results 5.59 11

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 3c: Quality of Student Relationships with Administrative Personnel and Offices (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: This is item 11c on the Community College Survey of Student Engagement (CCSSE). Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 = Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC. Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort) FY13 Performance Target and Results: 2012 CCSSE Results Target 5.22 Results 5.27 12

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 3d: Service Excellence Scale on Noel-Levitz Student Satisfaction Inventory (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: One of 12 scale areas of the Noel-Levitz Student Satisfaction Inventory (NLSSI). Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years. The Service Excellence Scale is made up of nine NLSSI items. This aggregated mean includes satisfaction ratings of the following areas: registration, library, administrators, bookstore and all campus staff. FY11 Performance Target and Results: 2010 Noel-Levitz Target 5.48 Results unavailable 13

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 3e: Career and Technical Program Graduate Satisfaction (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: Average satisfaction score for eight college service areas by graduates responding to the ICCB Follow-Up Study. Methodology, Frequency and Data Source: In the ICCB Follow-Up study items 37 through 44 reflect the responding graduates rating for the following service areas: Financial Aid, Academic Advising, Career Planning, College Transfer Planning, Counseling, Tutoring, Library, and Student Activities. The IR office computes an average score for each service area. Graduates rate the services as follows: Blank = No response to the item; 0 = Did not use; 1 = Very dissatisfied; 2 = Somewhat dissatisfied; 3 = Somewhat satisfied; 4 = Very satisfied. All occupational graduates are invited to participate in the annual ICCB Follow-Up Study. The average score is calculated by the IR department from those graduates who respond with a 1, 2, 3 or 4 to these survey items. Source: Final table of information sent to ICCB for the Occupational Follow-Up Study. 14

FY 11-13 Performance Target & Results: Target is 0.05 above the mean of the past three years, or 0.02 more than the previous year, whichever is higher. Financial Aid Academic Advising Career Planning College Transfer Counseling Tutoring Library Student Activities FY 11 Target FY 11 Results FY 12 Target FY 12 Results FY 13 Target FY 13 Results 3.24 3.14 3.11 3.07 3.21 3.24 3.45 3.34 3.25 3.03 3.14 3.09 3.11 3.31 3.40 3.31 3.27 3.18 3.16 3.11 3.20 3.33 3.45 3.33 3.46 3.33 3.15 3.23 3.32 3.41 3.61 3.44 3.48 3.35 3.18 3.25 3.34 3.43 3.63 3.46 3.35 3.05 2.91 3.10 3.17 3.42 3.48 3.37 Or, Using a stable Target Score Financial Aid Academic Advising Career Planning College Transfer Counseling Tutoring Library Student Activities FY 11- FY 13 Target FY 11 Results FY 12 Results FY 13 Results 3.24 3.14 3.11 3.07 3.21 3.24 3.45 3.34 3.25 3.03 3.14 3.09 3.11 3.31 3.40 3.31 3.46 3.33 3.15 3.23 3.32 3.41 3.61 3.44 3.35 3.05 2.91 3.10 3.17 3.42 3.48 3.37 Color Code Key Score is to Target Score is < Target, but Less than 0.20 Below Score is < Target, but 0.20 or More Below 15

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 5, Demonstrate IVCC s core values through and inclusive and collaborative environment) Measure 3f: Student Campus Climate (Relates to AQIP Category 3, Understanding students and other stakeholders needs) Description/Definition: Questions asked of students about climate of the Noel-Levitz Student Satisfaction Inventory (NLSSI). Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years. These questions are four of fifteen satisfaction questions which make up the Campus Climate scale: (1) Belonging Most students feel a sense of belonging here, (2) Support People on this campus respect and are supportive of each other, (3) Welcome Students are made to feel welcome on this campus, and (4) Happening I generally know what s happening on campus. FY 11 Performance Target & Results: Target is the higher of the past two survey year results. Belonging Support Welcome Happening FY 11 Target 5.26 5.26 5.52 4.95 FY 11 Results 5.61 5.67 6.11 5.05 16

KPI 4: DISTRICT POPULATION SERVED (Relates to IVCC Strategic Goal 2, Promote the value of higher education) Measure 4a: Population Served (Relates to AQIP Category 1, Helping students learn) Description/Definition: Percentage of IVCC district residents served as a credit or non-credit student. Methodology, Frequency and Data Source: Use the information provided by ICCB in table 6M1 for the annual ICCB Performance Report. NO LONGER AVAILABLE Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount Downstate Located in or near communities of less than 50,000 populations) includes the following institutions: Illinois Eastern Community Colleges, Illinois Valley Community College, Kankakee Community College, Lake Land College, Lewis & Clark Community College, John A. Logan College, and McHenry County College. FY11-13 Performance Target and Results: FY10, FY11, FY12 New Source: Combined Annual Enrollment and Completion (A1) and Noncredit Enrollment (N1) and SIU-E Index of Need Calculations (based on Census Files). 3 year Target 8% FY11 Results 7.9% FY12 Results 7.9% FY13 Results 7.3% 17

KPI 4: DISTRICT POPULATION SERVED (Relates to IVCC Strategic Goal 2, Promote the value of higher education) Measure 4b: Percent of High School Graduates Enrolling (Relates to AQIP Category 1, Helping students learn) Description/Definition: Percentage of IVCC district public and private high school graduates enrolling at IVCC. Methodology, Frequency and Data Source: The number of high school graduates enrolling at IVCC divided by the total number of high school graduates in the district. Only the high schools that are completely within the district are included. This measure is calculated annually. Source: IVCC Office of Admissions and Records. FY11-13 Performance Target and Results: 10 Grads, 11 Grads, 12 Grads 3 Year Target 30% FY11 Results 29.1% FY12 Results 33.8% FY13 Results 18

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 5a: Net Unit Cost (Relates to AQIP Category 6, Supporting institutional needs) Description/Definition: This is the cost of instruction per credit hour. Methodology, Frequency and Data Source: Information is aggregated by ICCB and then reported to local community colleges annually in Table 6C1 for use in the ICCB Performance Report. The target was determined by using the average of the last three years for IVCC the average of the last three years for the state. Table 6C1 NO LONGER AVAILABLE Source: Community College Unit Cost Study (Unrestricted cost data only) Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount Downstate Located in or near communities of less than 50,000 populations) includes the following institutions: Illinois Eastern Community Colleges, Illinois Valley Community College, Kankakee Community College, Lake Land College, Lewis & Clark Community College, John A. Logan College, and McHenry County College. FY11-13 Performance Target and Results: FY09, FY10, FY11 3 Year Target 93% of State Average IVCC State FY11 Results $192 $216 FY12 Results Not Available Not Available FY13 Results Not Available Not Available 19

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3 Grow and nurture all resources needed to provide quality programs and services) Measure 5b1: Budgeted Revenues vs. Actual Revenues (Relates to AQIP Category 6, Supporting institutional needs) Description/Definition: This compares budgeted revenues to actual college revenues, including local government, state government, federal government, student tuition and fees and other sources. Methodology, Frequency and Data Source: Budgeted and actual revenues are found in the Comprehensive Annual Financial Report. Source: Business Services and Finance intranet site under Financial Reports http://www.ivcc.edu/businessservices.aspx?id=5328 FY11-13 Performance Target and Results: FY10, FY11, FY12 3 Year Target Actual revenues 100% of budgeted revenues FY11 Results +2.2% FY12 Results +14.7% FY13 Results +8.7% 20

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 5b2: Budgeted Expenditures vs. Actual Expenditures (Relates to AQIP Category 6, Supporting institutional needs) Description/Definition: This compares budgeted expenditures to actual college expenditures in the areas of instruction, academic support, student services, public services/continuing education, institutional support, scholarships, grants and waivers, and debt service. Methodology, Frequency and Data Source: Budgeted and actual expenditures can be found in the Comprehensive Annual Financial Report. Source: Business Services and Finance intranet site under Financial Reports http://www.ivcc.edu/businessservices.aspx?id=5328 FY11-13 Performance Target and Results: FY10, FY11, FY12 3 Year Target Actual expenditures ± 2% of budgeted expenditures FY11 Results -3.7% FY12 Results -1.1% FY13 Results -6.1% 21

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 5c: Tuition and Basic Fee Rates (Relates to AQIP Category 2, Accomplishing other distinctive goals, and Category 3, Understanding students and other stakeholders needs) Description/Definition: This measure compares IVCC s tuition and basic fee rate to that of the state average tuition and basic fee rate. Methodology, Frequency and Data Source: ICCB annually surveys all community colleges for their fall tuition and basic fee rates for a full-time, in-district student. This data is aggregated and returned to each college in table 3M1 for use in the ICCB Performance Report. Source: ICCB Survey of Colleges FY11-13 Performance Target and Results: Fall 2010, Fall 2011, Fall 2012 3 Year Target Within the state equalization funding formula < 85% of State Average IVCC State FY11 Results $75.75 $98.26 FY12 Results $83.52 $103.89 FY13 Results $91.77 $107.89 22

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 5d: Reimbursable Credit Hours (Relates to AQIP Category 3, Understanding students and other stakeholders needs, and Category 6, Supporting institutional needs) Description/Definition: This is the sum of total reimbursable credit hours for a fiscal year (summer, fall, and spring) that IVCC reports for reimbursement in the ICCB SUSR report. Methodology, Frequency and Data Source: This measure is obtained annually using a copy of the IT Department s Fiscal Year ICCB Certification Document. Take the total reimbursable credit hours for all three terms (summer, fall, & spring) and subtract the total correctional hours for those same three terms. Source: IVCC ICCB SUSR (State Unrestricted State Restricted) report FY11-13 Performance Target and Results: 3 Year Target At least as many reimbursable credits as previous Fiscal Year Previous Year Current Year Difference FY11 Results 91,452 94,540 +3.38 FY12 Results 94,540 85,983-9.05 FY13 Results 85,983 75,005-12.77 23

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services and IVCC Strategic Goal 5, Demonstrate IVCC s Core Values through an inclusive and collaborative environment.) Measure 6a, 6b, 6c: PACE Employee Survey Categories (Relates to AQIP Category 4, Valuing people, Category 5, Leading and communicating, and Category 9, Building collaborative relationships) Description/Definition: The mean score on the following categories in the Personal Assessment of the College Environment (PACE) employee survey: Supervisory Relationships, Institutional Structure, Teamwork, and Overall. Methodology, Frequency and Data Source: The PACE survey is administered every three years at IVCC and is available to all full- and part-time college employees. This measure looks at the mean score achieved in each of the above mentioned categories. The scale ranges as follows: Collaborative = 4.0 5.0; Consultative = 3.0 3.99; Competitive = 2.0 2.99; and Coercive = 1.0 1.99. Source: Overall Comparative Analysis (Pg. 17 for March 2007) of the IVCC PACE Survey Results from the National Initiative for Leadership & Institutional Effectiveness (NILIE) at NCSU. FY 013 Performance Target and Results: 2012 Fall PACE survey Supervisory Relationships Institutional Structure Teamwork Target 3.83 3.51 3.83 Results 3.88 3.47 3.96 24

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 6d: Overall Faculty Job Satisfaction (Relates to AQIP Category 3, Understanding students and other stakeholders needs, Category 4, Valuing people, and Category 5, Leading & communicating) Description/Definition: A rating of job satisfaction by faculty participating in the Higher Education Research Institute (HERI) faculty survey. Methodology, Frequency and Data Source: This measure is the percentage of full-time and parttime faculty respondents who indicated definitely yes or probably yes to the following question in the HERI Faculty Survey: If you were to begin your career again, would you still want to come to this institution? The Higher Education Research Institute (HERI) conducts this national survey every three years. It was last conducted at IVCC in spring of 2008 (Full-time respondents = 59; Parttime respondents = 48). Source: 2007-2008 IVCC HERI Faculty Survey Results All Respondent Types Note: IVCC faculty participated in the 2004-2005 and 2007-2008 HERI Faculty Survey. In 2004-2005 only full-time faculty were included. In the 2007-2008 survey both full-time and part-time faculty had the opportunity to participate. In the 2007-2008 survey F/T @ public 2-yr Colleges = 78.4% and P/T @ public 2-yr Colleges=77.7%. FY11 Performance Target and Results: 2011 Spring HERI survey Full-time respondents Part-time respondents Target 80% 92% Results 84.1% 87.2% 25

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 6e: Want to be a College Professor (Relates to AQIP Category 4, Valuing people) Description/Definition: A rating by faculty participating in the Higher Education Research Institute (HERI) faculty survey of their desire to be a college professor. Methodology, Frequency and Data Source: This measure is the percentage of full-time and parttime faculty respondents who indicated definitely yes or probably yes to the following question in the HERI Faculty Survey. If you were to begin your career again, would you still want to be a college professor? The Higher Education Research Institute (HERI) conducts this national survey every three years. It was last conducted at IVCC in spring of 2008 (Full-time respondents = 59; Parttime respondents = 48). Source: 2007-2008 IVCC HERI Faculty Survey Results All Respondent Types Note: IVCC faculty participated in the 2004-2005 and 2007-2008 HERI Faculty Survey. In 2004-2005 only full-time faculty were included. In the 2007-2008 survey both full-time and part-time faculty had the opportunity to participate. In the 2007-2008 survey F/T @ public 2-yr Colleges = 91.9% and P/T @ public 2-yr Colleges=89.1%. FY11 Performance Target and Results: 2011 Spring HERI survey Full-time respondents Part-time respondents Target 92% 87% Results 87.0% 87.2% 26

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 5, Demonstrate IVCC s Core Values through an inclusive and collaborative environment) Measure 6f: PACE Employee Campus Climate (Relates to AQIP Category 4, Valuing people, and Category 5, Leading and communicating) Description/Definition: Questions on campus climate asked in the Personal Assessment of the College Environment (PACE) employee survey: (1) Cooperation The extent to which a spirit of cooperation exists at this institution, (2) Leadership The extent to which I am satisfied with the overall administrative leadership of the college, (3) Relationship The extent to which there is a positive relationship among faculty, staff, and administration, and (4) Core Values The extent to which the college s decisions and actions are consistent with its core values. Methodology, Frequency and Data Source: The PACE survey is administered every three years at IVCC and is available to all full- and part-time college employees. This measure looks at the mean score achieved in each of the above mentioned categories. The scale ranges as follows: Collaborative = 4.0 5.0; Consultative = 3.0 3.99; Competitive = 2.0 2.99; and Coercive = 1.0 1.99. Source: Overall Comparative Analysis (Pg. 17 for March 2007) of the IVCC PACE Survey Results from the National Initiative for Leadership & Institutional Effectiveness (NILIE) at NCSU. FY 013 Performance Target and Results: The better of the past two survey years. Cooperation Leadership Relationship Core Values Target 3.48 3.57 3.41 3.40 Results 3.44 3.26 3.21 3.29 27

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 7a: Availability of Professional Development/Training Opportunities (Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional needs) Description/Definition: A rating by IVCC employees participating in the Personal Assessment of the College Environment (PACE) regarding the availability of professional development/training opportunities. Methodology, Frequency and Data Source: This measure is the mean response by the following employee groups (Admin, Faculty, Support Staff, and Overall) to this PACE statement: the extent to which professional development and training opportunities are available. Ratings range from 1 = very dissatisfied to 5 = very satisfied. PACE is conducted every three years. FY13 Performance Target and Results: 2012 Fall PACE survey Administration Faculty Support Staff Overall Target 3.5 3.5 3.5 3.5 Results 2.32 3.16 3.55 3.22 28

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services) Measure 7b: Adequate Support for Faculty Development (Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional needs) Description/Definition: A rating by IVCC faculty participating in the HERI Faculty Survey regarding support for faculty development. Methodology, Frequency and Data Source: This measure is the percentage of responding faculty who agree strongly or somewhat to there is adequate support for faculty development. This survey is conducted every three years. Source: ITIR\Surveys\HERI Faculty Survey\2007-2008 HERI Faculty Survey\ FACULTY_2007_Profile (pg.14) FY11 Performance Target and Results: 2011 Spring HERI survey Full-time respondents Part-time respondents Target 78% 92% Results 59.4% 91.1% 29

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8a: Using Email to Communicate with an Instructor (Relates to AQIP category 1, Helping students learn, Category 3, Understanding students and other stakeholders needs, and Category 6, Supporting institutional needs) Description/Definition: Student rating of how often during the current school year at IVCC they have used email to communicate with an instructor. Methodology, Frequency and Data Source: This is the response mean to item 4k of the CCSSE survey, where 1= Never; 2 = Sometimes; 3 = Often; and 4 = Very Often. Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data Files\2009_means_size_enrlment_14583100.xls Note: IVCC results were significantly higher than other Small Colleges and significantly higher than the 06 CCSSE Cohort. FY12 Performance Target and Results: 2012 Spring CCSSE survey Target 2.7 Results 2.86 30

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8b: Using Computers in Academic Work (Relates to AQIP category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals) Description/Definition: Student rating of how much IVCC emphasizes using computers in academic work. Methodology, Frequency and Data Source: This is the response mean to item 9g of the CCSSE survey, where 1= Very little; 2 = Some; 3 = Quite a bit; and 4 = Very much. Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data Files\2009_means_size_enrlment_14583100.xls FY12 Performance Target and Results: 2012 Spring CCSSE survey Target 3.24 Results 3.30 31

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8c: Using Computing and Information Technology (Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive objectives) Description/Definition: Student rating of how much their experience at IVCC contributed to their knowledge, skills, and personal development using computing and information technology. Methodology, Frequency and Data Source: This is the response mean to item 12g of the CCSSE survey, where 1= Very little; 2 = Some; 3 = Quite a bit; and 4 = Very much. Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data Files\ 2009_ means_ size_ enrlment_14583100.xls FY12 Performance Target and Results: 2012 Spring CCSSE survey Target 2.7 Results 2.89 32

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8d: Percent of Online Credit Hours (Relates to AQIP Category 1, Helping students learn, Category 3, Understanding students and other stakeholders needs, and Category 6, Supporting institutional needs) Description/Definition: Percentage of online credit hours to fiscal year total credit hours. Methodology, Frequency and Data Source: Ratio of FY 10 th day online credit hours FY 10 th day total credit hours (excluding Sheridan Correctional Center). This measure is calculated annually using the Enrollment/Credit reports. Source: COLLEAGUE FY11-13 Performance Target and Results: FY11, FY12, FY 13 FY11 FY12 FY13 Target 9% 10% 11% Results 9.4% 9.4% 33

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8e: Computer Labs are Adequate and Accessible (Relates to AQIP Category 1, Helping students learn, Category 3, Understanding students and other stakeholders needs, and Category 6, Supporting institutional needs) Description/Definition: Mean score of student respondents to item 34 of the Noel-Levitz Student Satisfaction Inventory (NLSSI). Methodology, Frequency and Data Source: This item is part of the Academic Services Scale of the NLSSI. The NLSSI is conducted at IVCC every three years. Source: ITIR\Surveys\Noel Levitz\Noel Levitz 07\Illinois Valley Community College SSI Fall 2007 FY11 Performance Target and Results: 2010 Fall Noel-Levitz Student Satisfaction Survey Target 5.67 Results 5.80 34

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals) Measure 8f: Adequate Support for Integrating Technology in My Teaching (Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional operations) Description/Definition: HERI faculty survey item regarding support for integrating technology into their teaching. Methodology, Frequency and Data Source: The percentage of faculty respondents who agreed strongly or somewhat that there was adequate support for Integrating Technology into their teaching. The HERI faculty survey is conducted nationally every three years. THIS QUESTION WAS REMOVED FROM THE HERI IN 2011 Source: ITIR\ Surveys\HERI Faculty Survey\2007-2008 HERI Faculty Survey\FACULTY_2007_PROFILE.xls Note: only Full Time faculty were surveyed in FY05. FY11 Performance Target and Results: 2011 Spring HERI survey Full-time respondents Part-time respondents Target 95% 95% Results Unavailable Unavailable 35

KPI 9: DIVERSITY AWARENESS (Relates to IVCC Strategic Goal 4, Promote understanding of diverse cultures and beliefs) Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds (Relates to AQIP Category 2, Accomplishing other distinctive objectives, and Category 5, Leading and communicating) Description/Definition: The mean score of students responding to item 9c on the CCSSE survey. Methodology, Frequency and Data Source: The mean score of students responding to the following query (CCSSE 9c). How much does this college emphasize encouraging contact among students from different economic, social, and racial or ethnic backgrounds? (1 = Very little; 2 = Some; 3 = Quite a bit; 4 = Very much). Source: ITIR\ Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data Files\2009_means_size_enrlment_14583100.xls FY12 Performance Target and Results: 2012 Spring CCSSE survey Target 2.33 Results 2.41 36

KPI 9: DIVERSITY AWARENESS (Relates to IVCC Strategic Goal 4, Promote understanding of diverse cultures and beliefs) Measure 9b: Noel-Levitz Diversity Scale (Relates to AQIP Category 2, Accomplishing other distinctive goals, Category 3, Understanding students and other stakeholders needs, and Category 6, Supporting institutional needs) Description/Definition: One of the twelve scales that make up the Noel-Levitz Student Satisfaction Survey. Methodology, Frequency and Data Source: The Responsiveness to Diverse Populations scale of the NLSSI. It includes six NLSSI items. It is the aggregated mean for student responses to: How satisfied are you that this campus meets the needs of: part-time, evening, older, under-represented populations, commuters & students with disabilities? The NLSSI is conducted at IVCC every three years. Source: ITIR\Surveys\Noel Levitz\Noel Levitz 07\Illinois Valley Community College SSI Fall2007\Illinois Valley Community College 12-2007.html FY11 Performance Target and Results: 2011 Spring Noel-Levitz Student Satisfaction Survey Target 5.42 Results Measure unavailable 37

KPI 9: DIVERSITY AWARENESS (Relates to IVCC Strategic Goal 4, Promote understanding of diverse cultures and beliefs) Measure 9c: All Faculty Perception that Members of Three Groups Are Treated Fairly (Relates to AQIP Categories 2, Accomplishing other distinctive goals, and Category 4, Valuing people) Description/Definition: HERI faculty survey item regarding their perception of the treatment of three groups of faculty. Methodology, Frequency and Data Source: The percentage of faculty responding strongly or somewhat that the following three faculty groups are treated fairly: Faculty of Color; Women Faculty; Gay & Lesbian Faculty. The HERI faculty survey is completed every three years at IVCC. Source: ITIR\Surveys\HERI Faculty Survey\2007-2008 HERI Faculty Survey\ FACULTY_ 2007_ PROFILE.xls Note: 2008 results are as follows: IVCC F/T Faculty respondents: Faculty of color = 87.9%; Women faculty = 91.5%; Gay & Lesbian faculty = 96.6%. IVCC P/T Faculty respondents: Faculty of color = 97.9%; Women faculty = 95.7%; Gay & Lesbian faculty = 95.7% FY11 Performance Target and Results: 2011 Spring HERI survey Faculty of Color Full-time respondents Women Gay & Faculty Lesbian Faculty Faculty of Color Part-time respondents Women Faculty Gay & Lesbian Faculty Target 95% 95% 95% 95% 95% 95% Results 97.0% 94.2% 92.7% 98.5% 100% 98.4% 38

Appendix A: KPI Acronyms CCSSE 2006 CCSSE Cohort Community College Survey of Student Engagement CCSSE uses a three-year cohort (2004-2006) in all of its data analysis in the 2006 Institutional Report. Student engagement survey completed every 3 yrs For returning colleges in the cohort, only the most recent year of participation is included. Cr Hrs Credit Hours Basic educational unit of measurement E²C FT/FT FT/PT Early Entry College First-time/Full-time Full-time/Part-time Students earn college credits while still enrolled in high school. Students considered new to IVCC for a given term and who take 12 or more credit hours Full-time = 12 or more credit hours; Parttime = less than 12 credit hours. HERI Higher Education Research Institute Faculty survey completed every 3 yrs IBEW Illinois Brotherhood of Electrical Workers Refers to the credit hours of students enrolled in the AAS in Electrical Construction Technology program delivered to electrical apprentices at Joliet. ICCB KPI NLSSI OCC Illinois Community College Board Key Performance Indicator Noel-Levitz Student Satisfaction Inventory Occupational State system that governs all Illinois community colleges Indicator that IVCC is achieving its mission Student satisfaction survey completed every 3 yrs Associated with career and technical programs PACE Personal Assessment of the College IVCC staff survey completed every 3 yrs PCCS Partnership for College and Career Success Credit hours of students associated with high school career programs, earning college credit. SCC Sheridan Correctional Center IVCC has a contract to provide educational services at this institution. 39

Appendix B: KPIs Associated with Each Strategic Goal Strategic Goal 1: Assist all students in identifying and achieving their educational and career goals KPI 1: STUDENT ACADEMIC SUCCESS KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING Strategic Goal 2: Promote the Value of Higher Education KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION KPI 4: DISTRICT POPULATION SERVED Strategic Goal 3: Grow and nurture all resources needed to provide quality programs and services KPI 3: SERVICE EXCELLENCE KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY KPI 6: JOB SATISFACTION KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS Strategic Goal 4: Promote understanding of diverse cultures and beliefs KPI 9: DIVERSITY AWARENESS Strategic Goal 5: Demonstrate IVCC s core values through an inclusive and collaborative environment KPI 3: SERVICE EXCELLENCE KPI 6: JOB SATISFACTION 40

Appendix C: KPI Measures by AQIP Category AQIP Category 1: Helping Students Learn Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations Measure 1b: Graduation Rate Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still Enrolled Measure 1d: All Full-time Success Rate Measure 1e: All Part-time Success Rate Measure 1f: Persistence Fall to Spring Measure 1g: Persistence Fall to Fall Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education Measure 4a: Population Served Measure 4b: Percent of High School Graduates Enrolling Measure 8a: Using Email to Communicate with an Instructor Measure 8b: Using Computer in Academic Work Measure 8c: Using Computing and Information Technology Measure 8d: % of Online Credit Hours Measure 8f: Computer Labs are Adequate and Accessible AQIP Category 2: Accomplishing Other Distinctive Objectives Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations Measure 1b: Graduation Rate Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education Measure 5c: Tuition and Basic Fee Rates Measure 8b: Using Computers in Academic Work Measure 8c: Using Computing and Information Technology Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds Measure 9b: Noel-Levitz Diversity Scale Measure 9c: All Faculty Perception that Members of Three Groups are Treated Fairly 41