Refer to Page 14 of this document for the assessment registration instructions.

Refer to Page 14 of this document for the assessment registration instructions.

Teaching Others What You Know Survival Training for Subject Matter Experts

Fish for me and I eat today. Teach me to fish and I eat forever. Chinese Proverb) Four Key Adult Learning Principles 1. What s in it for me 2. Wealth of experience 3. Active involvement 4. Safe, comfortable and respectful

Session 1 - Adult Learning Principles Session 2 Writing Learning Objectives Session 3 Activities and Audience Participation Session 4 Course Evaluation Session 5 The Presentation Instructor led

A.D.D.I.E. Analysis Design Develop Implement Evaluate Learning needs and gaps Course outline Course material Class or CBT made available to learners Feedback

What is a learning objective? A clear statement defining exactly what the training should accomplish Objectives Establish Expectations for the learner The competency level to be exhibited by the learner The intended result of the instruction Objectives guide everyone involved in the training: Designer sound basis for selection of learning materials, content, and methods Learner opportunity to personally assess what is required in order to successfully complete the training Managers method of measuring learning

Three Components of an Objective Performance What the learner will be able to do upon meeting the objectives Condition The environment in which the learner is expected to demonstrate his or her knowledge Criteria The quality or standard of performance that is considered acceptable What is a task? A unit of work that stands by itself A logical and necessary action in the performance of a job Observable Measurable

It s all about the verbs! Verbs are used in the performance component of the objective to describe behavior. SAMPLE LEVEL DEFINITION Bloom s Taxonomy VERBS Bloom s Taxonomy KNOWLEDGE COMPREHENSION APPLICATION ANALYSIS SYNTHESIS EVALUATION Student recalls or recognizes information, ideas, and principles in the approximate form in which they were learned. Student translates, comprehends, or interprets information based on prior learning. Student selects, transfers, and uses data and principles to complete a problem or task with a minimum of direction. Student distinguishes, classifies, and relates the assumptions, hypotheses, evidence, or structure of a statement or question. Student originates, integrates, and combines ideas into a product, plan or proposal that is new to him or her. Student appraises, assesses, or critiques on a basis of specific standards and criteria. Write List Label Name Define Explain Summarize Paraphrase Describe Use Compute Solve Demonstrate Apply Construct Analyze Categorize Compare Contrast Create Design Hypothesize Develop Judge Recommend Critique Justify

Tips Be precise. Use action words Keep objectives simple Avoid unfamiliar terms Use measurable objectives

Instructor-led Lecture Discussion Classroom games Role-plays Simulations Coaching Practice exercises Flip-chart activities Paper-based Job aids Quick reference guides Journaling Learning logs Reading assignments Workbook exercises E-learning Virtual classrooms E-tutoring & coaching Bulletin boards Chat rooms Knowledge bases Application sharing

Gagne s Nine Events Event Gain attention Informing learner of lesson objective(s) - Stimulate recall of prior learning Presenting stimuli with distinctive features Provide learning guidance Elicit performance Provide feedback Assess performance Enhance retention and transfer Key Thought Help participants focus on relevant portions of the learning task Tell participants what they are about to learn Help participants retrieve memories that are necessary or helpful in achieving new objectives Expose participants to information that they will be learning Provide participants with clues to help them understand and remember what they are to learn Gives participants an opportunity to demonstrate that they have learned the new information to this point and are ready to proceed to the next part of the lesson Give participants information about the adequacy of their responses in the "elicit performance" event Assess whether the participants have achieved the objectives) of the session or unit Allow participants to review and extend new so that it is available for subsequent application

Quality Checks Does the module have an orderly flow? Does one part smoothly transition into the next part? Is the writing clear? Can you follow the exercise instructions? Is the reading level appropriate for the audience? Is jargon minimized and carefully defined? Are new terms defined? Are all acronyms identified when first presented in the text? How about grammar, spelling, and punctuation? Do they meet professional standards? Have you timed each section and exercise?

Do you want to know more? Here s just a partial list of several excellent resources to continue your learning journey! Books and Magazines Self-Directed Learning - Malcolm Knowles Telling Ain t Training - Harold D. Stolovitch and Erica J. Keeps The Accidental Trainer Nanette Miller The Instant Trainer C. Leslie Charles and Chris Clarke-Epstein The Ten Minute Trainer Sharon L. Bowman Training for Dummies Elaine Biech Training SMEs to Train ASTD InfoLine Training Magazine Training & Development Magazine Professional Organizations American Society for Training and Development (ASTD) www.astd.org Greater Atlanta Chapter of ASTD www.astdatlanta.org Society for Human Resource Management www.shrm.org

There is a short assessment to check your knowledge. If you took the assessment for Module One, go to Go to: http://testing.exambuilder.com, type in your e-mail address and password: astdatlanta First Time Users: Go to: http://testing.exambuilder.com/main/exams/index.cfm?loginaction=5 Follow the directions below to register. You will receive an e-mail from ExamBuilder within one hour with log-in information. Type in: Your First Name: Your Last Name: Your Email: Instructor s name: jcollins@arbys.com Instructor s creator ID: DADQ Click on Register.

About ASTD ASTD (American Society for Training & Development) is the world s largest association dedicated to workplace learning and performance professionals. ASTD s members come from more than 100 countries and connect locally in nearly 140 U.S. chapters and 25 Global Networks. Members work in thousands of organizations of all sizes, in government, as independent consultants, and suppliers. The Greater Atlanta Chapter of ASTD is one of the five largest chapters within the US with nearly 550 members. We are a regional association of workplace performance professionals, providing our members with a forum for the exchange of professional development opportunities and resources as they strive to improve workplace learning and performance. www.astdatlanta.org Facilitators: Laurie Gilmore, Orkin Harvey Menden, Kimberly-Clark

Special thanks to WebEx for partnering with the ASTD Atlanta Chapter to make this event possible. About Cisco Cisco (Nasdaq: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at www.cisco.com. For ongoing news, please go to newsroom.cisco.com. With 2.3 million registered users, Cisco WebEx is the global leader in on-demand applications for collaborative business on the web. WebEx offers a full suite of web collaboration applications for specific business processes including marketing, sales, training, and support. Companies of every size gain strategic advantage by using WebEx to replace high-cost/high-touch interactions with efficient web-touch interactions. WebEx applications work across firewalls and across platforms, making them ideal for both internal and external collaboration. Cisco WebEx provides its services over the WebEx MediaTone Network, a secure global network specifically designed for on-demand applications. Please call toll free 877-509-3239 or visit www.webex.com for more information WebEX team members: Brad King Nisha.Ahluwalia Lauren Follett Jennifer Smith

Special thanks to ExamBuilder for providing the on-line assessment. CREATE exams in a Web browser DEPLOY your exam with one mouse click AUTOMATE registration and exam retakes ANALYZE detailed reports and statistics www.exambuilder.com

Brad King, WebEx Bridget Evans, Randstad Christie Cole, RBS Lynk Darcie Drymon, Gifford Hillegass & Ingwersen, CPAs and Advisors Deborah Thomas - SillyMonkey Garland Watkins, UPS Contractor Harvey Menden, Kimberly-Clark Jeff Collins - Arby's Laurie Gilmore - Orkin Katherine Brune, SunTrust Bank Kim Beckett, Xinnix - The Mortgage Academy of Excellence Matt Fazio, Independent Contractor Patsy Newton, Cabot Corporation Stacy Woods, Independent Contractor Stephanie Britz, Carmax Tony Foley, Children s Healthcare of Atlanta