The Definitive Professional Assistant Workation The Sue France Training Workation involves staying in a beautiful Finca in the foothills of the mountains of Andalucia for 6 nights/7 days. It includes 4 x 4 hour morning workshops with Sue France FCIPD FInstAM INLPTA who is a renowned motivational trainer for Assistants and an award-winning Assistant herself and a qualified learning and development trainer and certified coach. Taking neuroscience into consideration and understanding the brain, you will have afternoons free to relax so your brain can rest and reboot and digest the information subconsciously. You will have time to network, have fun exploring or resting around the pool or in the shaded hammock area, whilst your brain puts short-term memory into long-term memory. It includes all meals, airport transfers, taxis to and from local restaurants (breakfast and some meals will be taken at The Finca), accommodation is on a shared twin ensuite bedroom basis plus live music on one evening. You will also have one full day free to explore the Malaga area and beaches or simply rest and sunbathe at the Finca. You will receive two professional award winning and best selling handbooks for free The Definitive Personal Assistant & Secretarial Handbook 3rd edition now with neuroscience and The Definitive Executive Assistant & Managerial Handbook both signed by the author - Sue France and both endorsed by The Institute of Administrative Management. They are both used on business admin courses and by secretarial colleges. Come and join Sue France for a wonderful, memorable learning experience. Sue France FCIPD FInstAM INLPTA Sue France Training Mobile +44 77471 118914 sue@suefrance.com www.suefrance.com
Sue France Training Workation Information Neuroscience All sessions are interspersed with information on neuroscience understanding how our brains work how we and others think/behave and how to use our brains for excellence All sessions are interactive and include brainstorming, sharing knowledge and problem solving All attendees will receive a Certificate of Attendance About the Trainer Sue France FCIPD FInstAM INLPTA Best-selling author of The Definitive Personal Assistant & Secretarial Handbook 3rd edition now with neuroscience and The Definitive Executive Assistant & Managerial Handbook both books have been endorsed by The Institute of Administrative Management "The role of today's assistant is huge so it is important to keep up with new ways of thinking, be forward thinking, proactive, have a business partner mind-set, network effectively, share knowledge, continually learn and take action!" Sue France is a renowned international motivational trainer and a best-selling author, coach and motivational conference speaker. She was also awarded The Times Crème/DHL PA of the year 2006, was the runner up in the European Smart PA of the year 2007 (26 countries) and has been a judge on several PA award competitions. Sue is a Qualified Learning & Development practitioner, a Certified Neuro Linguistic Programming practitioner, a Certified TetraMap Behavioural Profiling practitioner, a Certified Coach, a Fellow of the Chartered Institute of Learning & Development, a Fellow of the institute of Management and a neuroscience enthusiast. Sue has 30 years experience as an assistant and has also had her own assistant and continually learns and up skills. She is passionate about her training and her style is friendly, fun, approachable and will deliver a high energy and comprehensive training workshop packed with useful techniques, practical takeaways and best practices. Sue is highly sought after for speaking at conferences, workshops, bespoke in-house training, and one to one coaching and has worked in 24 countries since setting up Sue France Training in 2009. All modules on this Workation have been evaluated as either excellent or exceeded expectations. Venue comments by delegates: Beautiful, peaceful and comfortable venue and kind, down-to-earth and wonderful hosts. Delicious and nutritious meals prepared fresh by Chris. Perfect place for small groups. Excellent accommodation, home made food - Chris is a pearl as a cook! Many facilities and very friendly people. The place is a little paradise. We all had a lot of fun! Day One 9.30-13:50 (with break) with the afternoon free to relax Introductions Sue France 2016 Page 1! of! 6
Designed to promote confidence in the delegates and learn to present in a creative, structured and fun way Neuroscience: Maximising your brain for Excellence: Neuroscience is relevant to what drives how we function, what motivates us, what drives behaviour, our limitations and what we are capable of. In this cutting edge workshop, Sue is going to unleash the explosive power of your mind. You will learn: Recent findings of the neuroscientists Understand how your brain works Tools, tips and techniques on how to make your brain work efficiently for you Bust some myths The other 2 brains The benefits of mindfulness Mindfulness in practice Relationship management at all levels Comfort zones Confidence building and maintaining Internal negative gremlins and internal positive coach First impressions and Assumptions Perceptions Telephone etiquette Email management Tips on diary and calendar management Your professional brand and projecting a professional image Day Two 9.30-13:50 Workshop with the afternoon free to relax Communication, Influencing and persuasion Introduction to Neuro Linguistic Programming (NLP) Preferred thought-processing style Understanding and using verbal and non verbal communication Questioning & listening skills Words to use and words to use carefully The use of space and the influential right Teamwork Working in a team - discover the role you play within a team Benefits and barriers of working in teams The 5 stages of team formation Best practice for forming a project team Sue France 2016 Page 2! of! 6
TETRAMAP Behavioural Profiling Sue France is a Certified TetraMap Facilitator. The TetraMap behavioural model is a cross-cultural training tool that helps to improve communication and reduces conflict between individuals and teams. It enables understanding of your own and others behavioural styles enabling you to respond in a way that reduces miscommunication and misunderstanding and you will be better able to empathise and understand others. Complete the TetraMap instrument and find out about your elements Improve communications and relationships Appreciate what each person brings to a situation Respond more appropriately to the behaviour of others Choosing the right words and body language Understand yourself, your boss and your colleagues Understand the most impactful change is generated from within Day Three 9.30-13:50 Workshop with the afternoon free to relax Secrets of a successful Professional Secretary/Assistant Managing the role, the relationships and the motivation Discover and solve challenges of the Assistant Identifying the skills and qualities of a highly efficient and successful Assistants Understand yourself, your strengths and your weaknesses Discover what makes a strategic Assistant Harnessing the power of emotional intelligence Maximizing opportunity and visibility The difference between gossiping and being the eyes and ears The importance of trust, confidentiality and being a confidante The importance of accuracy and attention to detail Developing your role, exceeding expectations and determining the way forward Stress and time management Identifying stress symptoms and how to deal with them Managing your own and your manager s time and tasks effectively Prioritising and meeting the needs and demands of more than one person Organisation and planning techniques to keep you in control Understanding and using productive time Sue France 2016 Page 3! of! 6
The four quadrants of effective time management setting realistic deadlines Identifying and dealing with time thieves Tips on working effectively Top tips for managing deadlines Day Four 9.30-13:50 Workshop with the afternoon free to relax Managing Conflict and dealing with difficult people and situations Confidently Assertive How to work with difficult behaviours How to work with different management styles How to use your emotional intelligence Choosing your attitude A quick and effective conflict management technique Specific steps of conflict resolution and a conflict model using assertive language Strategies to reduce conflict Influencing and persuading skills Problem solving and decision making tools Problem-solving technique Case study: we will work together on a live problem of one of the delegates Moving forward and taking action Continually learn and improve Complete the Wheel of Competencies and Goal setting/stretching Personal Development Plan and moving forward Testimonials It is clear that Sue is an expert on all things related to PAs/EAs. In addition to her mastery of the content, Sue has mastered the delivery and her teaching style is easy to follow and understand. The in-depth presentation of all things related to PAs/EAs on the Workation was extremely helpful and inspiring and I m excited to apply what I ve learned! Esther Cho, Special Assistant to CEO, Khan Academy "Following an intense Workation week with Sue France, I am pleased to say that I went back to my job with some new resolutions, and a better understanding of different communication styles and behaviours. Sue France provides a clear picture of the position of "Assistant" in today s business world. She gives valuable Sue France 2016 Page 4! of! 6
advice, and with a positive look on this role, she knows how to promote it for the benefit of each member of the organisation. Sue is also very interested in the discovery and sharing of others experiences, and I highly recommend getting to know her as it is a wonderful opportunity for every assistant wanting to foster his/her self-development. I am now looking forward to attending the Advanced Workation for Leadership and team management skills with Sue France Training in September 2017. Maryse Muzenga Malik, International Committee of the Red Cross "Sue is a fantastic trainer!!! She delivered Training in our office and she kept it interesting and fun whilst also informative and extremely helpful. Her tips and skills were passed on from her extensive experience and her enthusiasm rubbed off on us all. I would highly recommend her." - Louise Aldrich, Executive Assistant at The Coca-Cola Company, Dubai I have attended many workshops with different trainers, but, honestly, no workshop is like your workshop. I was really impressed by the interesting way you delivered the presentations. We felt that we were ready to listen to you for hours for it was so rich with quality information and skills, which proved how efficient you are. From day one I started applying some of the skills you gave us to work with and my God IT WORKS. Also, I would like to refer to your book The Definitive Personal Assistant & Secretarial Handbook which I consider a valuable reference for any Executive Assistant, and I am sure it will change anyone s life once he/she reads it. Madame Sue France, simply, YOU ARE THE BEST. Louay Kawas, Office Manager, Qatar "Sue was an INCREDIBLE asset at Behind Every Leader conference in Los Angeles for administrative professionals. Sue is a multi talented, dynamic and compelling individual. Her breadth of knowledge and abundant skill-set has been utilized by a global audience of CEO's and Admin professionals. - Victoria Louise Rabin, CEO and Founder of Behind Every Leader - USA Sue s seminars are always fantastic and each year she receives exceptional feedback. Her training sessions at The Office Exhibition and Conference are always booked to capacity and delegates leave feeling empowered, inspired and motivated. - David Maguire, Event Manager, The Office PA Conference and Exhibition, UK What a pleasure it was to meet and work alongside Sue when we spanned three Australian cities over the course of a few weeks and I never got tired of listening to her or to watch the favourable reactions from those in the audience. The participant always approached Sue to continue the conversation well after her presentation and I appreciated how Sue always took the time to speak to each participant offering continued advice within their career and professional journey each participant walking away feeling ready to take on the office and the world! Sue's professional talent combined with her personable approach makes her the ideal speaker to educate and inspire an audience. She is an icon in the industry of Management Assistants, and relevant in all industries across the board and continents. - Laura Schwartz, Former Special Assistant & Director of White House events to Bill Clinton, Professional Speaker, Television Commentator and Author, Eat, Drink & Succeed! Sue France is simply one of the warmest and most efficient people I know. Nothing is ever too much trouble. Her wealth of knowledge has been invaluable in relaunching Executive Secretary magazine and the PAs that have been on her training course unanimously feedback that it's one of the best courses they have ever been on. I'm sure that it is her down-to-earth warmth combined with the undoubted quality of her training that make it so. Sue's book was offered as a free gift and it tipped the balance between subscribing or not. I feel honoured to have Sue on my editorial board and would have no hesitation in recommending her to you wholeheartedly. - Lucy Brazier, Editor & Publisher of the Executive Secretary Magazine Who should attend: All professional office administrators, executive assistants, secretaries, personal assistants, business partners, office managers Sue France 2016 Page 5! of! 6
Dates: Arrive Saturday 10 September and leave Friday 16 September 2016 (6 nights/7 days) Arrive Saturday 10 June 2017 and leave Friday 16 June 2017 (6 nights/7 days) Cost All-inclusive Workation includes: 4 x 4 hour morning workshops (Sunday, Monday, Wednesday, Thursday) TetraMap Profiling Instrument and Tetrahedron All meals Workshop refreshments Accommodation is on a shared twin bedded ensuite room basis Airport transfers Taxis to and from local restaurants for some lunch and some dinners (some lunches and dinners will be at the Finca Live music one night at the Finca Workbook Handouts Signed copy of The Definitive Personal Assistant & Secretarial Handbook 3 rd edition now with Neuroscience Signed copy of The Definitive Executive Assistant & Managerial Handbook It does not include: Flights you book your own flights to arrive and leave on the designated days Lunch and dinner on the free day Insurance you need to purchase your own insurance The all inclusive Workation will cost 1950 for 6 nights and 7 days A 400 deposit will be required at the time of booking and the full amount will be required 10 weeks prior to departure. Places are limited to 6 delegates only, on a first come first served basis To Book and for further information: Contact: sue@suefrance.com Sue France 2016 Page 6! of! 6