Jing Chen Ph.D., Associate Professor Rowe School of Business, Dalhousie University 6100 University Ave., Halifax, NS B3H 4R2 Email: JChen@Dal.Ca RESEARCH INTERESTS Customer Returns Policies, Supply Chain Management and Contracts, Revenue Management EDUCATION Sept 2004-Aug 2008 Ph.D., Operations Research/Management Science Sept 1989-July 1991 M. Sc., Automatic Control Engineering Beijing Institute of Technology (BIT), Beijing, China Sept 1985-July 1989 B.Sc., Electronic Engineering Beijing University of Aeronautics and Astronautics (BUAA), Beijing, China ACADEMIC WORKING EXPERIENCE Aug 2013-Present July 2012-July 2013 July 2008-June 2012 Associate Professor Rowe School of Business, Dalhousie University Associate Professor Department of Business and Administration, Faculty of Business and Economics, University of Winnipeg Assistant Professor Department of Business and Administration, Faculty of Business and Economics, University of Winnipeg Sept 2004-June 2008 Research Assistant and Instructor Sept 2003-July 2004 Visiting Scholar RESEARCH GRANTS External New Pricing Mechanisms under the Internet Retailing Environment, National Natural Science Foundation of China (NSFC), 2014-2018, Co-investigator. Revenue Management in the Presence of Customer Returns, Natural Sciences and Engineering Research Council of Canada (NSERC Discovery Grant), for 2010-2015, Principal Investigator. Internal Start-up Research Grant, Dalhousie University, 2013. Managing a Dual-channel Supply Chain, Major Research Grant, University of Winnipeg, 2008-2009. Start-up Research Grant, University of Winnipeg, 2008. 1
RESEARCH Refereed Journal Articles 1. Chen, J., Wang, J., Bell, P.C., 2014. Lease Expiration Management for a Single Lease Term in the Apartment Industry, accepted by European Journal of Operational Research, Forthcoming. 2. Liao, S., Chen, J., 2013. Object Recognition with Lower Order Gegenbauer Moments. Lecture Notes on Software Engineering, 1 (4), 387-391. 3. Chen, J., Grewal, R. (undergraduate student at University of Winnipeg), 2013. Competing in a supply chain via full-refund and no-refund customer returns policies. International Journal of Production Economics, 146 (1), 246-258. 4. Chen, J., Bell, P.C., 2013. The Impact of Customer Returns on Decisions of a Supply Chain under Various Channel Interactions, Annals of Operations Research, 206 (1), 59-74. 5. Ai, X., Chen, J., 2012. Contracting with Demand Uncertainty under Supply Chain Competition. Annals of Operations Research, 201, 17-38. 6. Ai, X., Chen, J., 2012. Competition among Supply Chains: Implications of a Full Return Policy. International Journal of Production Economics, 139(1), 257-265. 7. Chen, J., Zhang, H., Sun, Y., 2012. Implementing Coordination Contracts in Manufacturer Stackelberg Dual-Channel Supply Chain. The International Journal of Management Science (OMEGA), 40(5), 571-583. 8. Chen, J., Bell, P. C., 2012. Implementing Market Segmentation Using Full-refund and No-refund Customer Returns Policies in a Dual-channel Supply Chain Structure. International Journal of Production Economics, 136(1), 56-66. 9. Chen, J., 2011. The Impact of Sharing the Customer Returns Information in a Supply Chain with and without a Buyback Policy. European Journal of Operational Research, 213(3), 478-488. 10. Chen, J., Bell, P. C., 2011. Coordinating a Decentralized Supply Chain with Customer Returns and Price-dependent Stochastic Demand Using a Buyback Policy. European Journal of Operational Research, 212(2), 293-300. 11. Chen, J., 2011. Returns with Wholesale-Price-Discount Contract in a Newsvendor Problem. International Journal of Production Economics, 130(1), 104-111. 12. Chen, J., Bell, P. C., 2011. The Impact of Customer Returns on Decisions in a Newsvendor Problem with and without Buyback Policy. International Transactions in Operational Research, 18(4), 473-491. 13. Chen, J., Zhang, H., 2010. The Impact of Customer Returns on Competing Chains. International Journal of Management Science and Engineering Management, 6(1), 58-70. 14. Chen, J., 2010. Contracting in a Newsvendor Problem. Journal of Modeling in Management, 7(3), 242-256. 15. Chen, J., Bell, P. C., 2009. The Impact of Customer Returns on Pricing and Order Decisions. European Journal of Operational Research, 195(1), 280-295. 16. Bell, P. C., Chen, J., 2006. Cutting Costs or Enhancing Revenues? An Example of a Multi- Product Firm with Impatient Customers Illustrates an Important Choice Facing Operational Researchers. Journal of the Operational Research Society, 57(4), 443-449. Book Chapters: 1. Chen, J., Mushaluk, G. (undergraduate student at University of Winnipeg), 2014. Coordinating a Supply Chain with an EOQ Model, to appear in T.M. Choi (Ed.) Handbook on EOQ, 201-220 Inventory Problems: Stochastic and Deterministic Models and Applications, Springer. 2. Hawkins, A. (undergraduate student at University of Winnipeg), Chen., J., 2014. Revenue Management in the Hotel Industry, Encyclopedia of Business Analytics and Optimization, forthcoming. 2
3. Mushaluk, G. (undergraduate student at University of Winnipeg), Chen, J., 2014. Supply Chain Integration, Collaboration, and Coordination, Encyclopedia of Business Analytics and Optimization, forthcoming. Manuscripts under Review Customer Returns, Pricing, and Personalization in an Online-Retail Dual Channel, under review at Journal of Retailing (with Chen, B.) Editorial work Associate Editor: International Transactions in Operational Research Published Cases Bell, P. C., Chen, J., Business Case: Northwest Newsprint, Inc. (B), Ivey Publishing Number 9B09E003, 2009. Bell, P.C., Chen, J., Business Case: Lake Erie Paper, Ivey Publishing Number 9B07E002, 2007. Bell, P.C., Chen, J., Business Case: Texas Children s Hospital: Contract Optimization, Ivey Publishing Number 9B04E012, 2004. Conference Presentations Monday-Back Guarantees: Induced by Competition and Efficiency of Handling Customer Returns, CORS, May 27-29, 2013, Vancouver, Canada (With B. Chen). Competing with Customer Returns Policies, INFORMS, October 14-17, 2012, Phoenix, U.S. (With B. Chen). Competing with Full Refund and No-Refund Customer Returns Policies, INFORMS International Beijing, June 23-27, 2012, Beijing, China. Enhancing the Revenue by Offering a Flexible Option in the Airline Industry, CORS Conference, June 10-13, 2012, Niagara Falls, Canada (With P.C. Bell). An Optimal Pricing for Lease Expiration Management. Section Chair, INFORMS Annual Meeting, November 13-16, 2011, Charlotte, U.S. (With J. Wang, P.C. Bell). On the Optimality of Coupon Books. CORS Conference, St. John s, Newfoundland, May 31- June 1, 2011 (With J. Wilson). The Impact of Sharing the Customer Returns Information in a Supply Chain with and without a Buyback Policy, INFORMS Annual Meeting, November 7-10, 2010, Austin, U.S. Contracting in a Newsvendor Problem, 4th International Conference of Operations and Supply Chain Management, July, 2010, Hong Kong. When are Coupon-Books an Optimal Choice? Pricing and Revenue Management Conference, Connell University, June, 2010 (With J. Wilson). Using Revenue Management to Enhance Profitability of a Dual-Channel Supply Chain, CORS (Canadian Operational Research Society) Annual Meeting, June, 2009, Toronto, Canada. Market Segmentation Using Customer Returns as the Segmentation Device, DSI (Decision Sciences Institute) Annual Meeting, November, 2008. Baltimore, U.S. The Impact of Supply Chain Decision-Making on a Firm s Operational and Strategic Decisions, DSI Annual Meeting, Nov. 17-20, 2007, Phoenix, U.S. (With P.C. Bell). Market Segmentation Using Customer Returns Policy to Enhance the Firm's Profit, Section Chair, INFORMS Annual Meeting, November, 2007, Seattle, U.S. (With P.C. Bell). Revenue Management and Returns Policies, CORS Conference, May, 2007, London, Canada (With P.C. Bell). 3
The Impact of Customer Returns on Optimal Pricing and Inventory Policies, Section Chair, INFORMS Annual Meeting, November, 2007, Pittsburgh, U.S. (With P.C. Bell). Revenue Management with Returns Policies: Supply Chain Issues, First Annual Supply Chain Management Doctoral Students Colloquium, October 4, 2006, Toronto, Canada Cutting Costs or Enhancing Revenues? An Example of a Multi-Product Firm with Impatient Customers Illustrates An Important Choice Facing Operational Researchers, Canada and INFORMS Annual Meeting, November, 2006, San Francisco, U.S. (With P.C. Bell). Integrating Optimal Pricing and Return Policies for Enhancing Revenue: The Impact of Customer Returns on Competing Chains, CORS Conference, May, Montreal, 2005, Canada (With P.C. Bell). TEACHING Courses Taught At Dalhousie University MGMT 3501, Operations Management, Winter 2014 BUSI 5551 (MBA), Operations Management, Fall 2013 Master Thesis Examination Committees Chris Xiao, Case Study: The Application of Option Price Model in Mining Firm M&A, Saint Mary University, 2014 At Southwestern University of Finance and Economics Analytics for Business Decision Making (MBA), summer 2013 Using excel for numerical studies in research (PhD), summer 2013 At University of Winnipeg: Bus 3502, Applications of Decision Sciences to Business (a Management Science course), Fall 2010, Winter 2011, Winter 2012, Winter 2013 Bus 2501, Fundamentals of Production and Operational Management, 2008-2013 Bus 1201, Introduction to Business, 2008-2009 Bus 3990, Directed Readings on special topics of Supply Chain Coordination and Revenue Management At University of Western Ontario: Bus316, Competing with Analytics (Management Science, case teaching), HBA core course, Richard Ivey School of Business, 2007-2008 MOS 330a, Operations Management, Management and Organizational Studies, Faculty of Social Science, 2007 Training Case Writing Workshop, University of Western Ontario, 2007 Case Teaching Workshop, University of Western Ontario, 2007 ACADEMIC AND PROFESSIONAL SERVICES 4
Professional Service Reviewer for NSERC Discovery Grant application Reviewer for European Journal of Operational Research, International Journal of Production Economics, International Journal of Production Research, International Transactions in Operational Research, The International Journal of Management Science (OMEGA) At Dalhousie University CRMBA Curriculum Committee, 2013-present At University of Winnipeg University Service Research Policy Committee, 2010-2012 NSERC USRA grant Committee, 2011-2013 Faculty Service Worked with Dean on the proposal of online MBA program Department Service Ethics Committee, Chair, 2010-2013 Personnel Committee, 2008-2009, April 2010-August 2010 Review Committee, 2009-2010, 2012-Present Curriculum Committee, 2008-2010 5