Implementing the CMMI in a Six Sigma World Jay Pickerill Delivery Excellence CMM is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. page 1
Agenda Where Do These Initiatives Get Sponsored? Six Sigma Overview Components of Six Sigma / CMMI implementation Is it collaborative or competitive? page 2
Context Who typically sponsors quality programs? CMMI CIO ITIL CIO / IT Operations VP Outsourcing CFO ISO / Six Sigma Business (CEO / COO) page 3
Context-2 Can these programs successfully co-exist? The key to the answer is, what is the goal of the quality program? The program itself? Better efficiency? More effective business? Something else? The underlying business objective is often Misunderstood by the people responsible for the program s implementation Not appropriately reflected in the organization s recognition/reward system page 4
Six Sigma Overview Six Sigma focuses on: Executive sponsorship Driving out defects Six Sigma = 3.4 deflects per million opportunities Measurable improvements page 5
Six Sigma Overview-2 Uses the DMAIC process to improve existing processes Define what plans must be in place to realize improvement Measure the business systems that support the plans Analyze the gaps in system performance benchmarks Improve system elements to achieve performance goals Control system-level characteristics that are critical to value page 6
Six Sigma Overview-3 Uses the DFSS (Design For Six Sigma) process to implement new processes Define robust configurations Minimize absolute complexity and influence on system performance page 7
Six Sigma Overview-4 Subset of Six Sigma roles: Executive Management Sponsors (inspire, own, fund and drive) Champion Responsible for the development and execution of Six Sigma program Master Black Belts Six Sigma architects responsible for overall design, training and implementation Black Belt Six Sigma experts responsible for developing and leading improvement teams Process Owners Line managers ensuring improvements are captured and implemented Green Belts Extensions of Black Belt typically work on improvement teams Project Team Members Support Six Sigma page 8
IDEAL Model SM Learning Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan SM IDEAL are service marks of Carnegie Mellon University page 9 Establishing
IDEAL / DFSS Learning Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan page 10 Establishing
IDEAL / DMAIC Learning Define Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan page 11 Establishing
IDEAL / DMAIC Learning Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan Measure page 12 Establishing
IDEAL / DMAIC Learning Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan Analyze page 13 Establishing
IDEAL / DMAIC Learning Improve Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan page 14 Establishing
IDEAL / DMAIC Learning Control Propose Future Analyze and Validate Implement Refine Stimulus for Change Context Build Sponsorship Charter Infrastructure Acting Initiating Diagnosing Characterize Current & Desired States Recommendations Pilot/Test Create Priorities Approach Plan page 15 Establishing
Collaborative Components Many of the Process Areas (PAs) of the CMMI are required capabilities for Six Sigma, e.g. MA Measurement and Analysis and sustain a measurement capability that is used to support management information needs DAR Decision Analysis and Resolution Analyze possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria. CAR Causal Analysis and Resolution Identify causes of defects and other problems and take action to prevent them from occurring in the future. Others page 16
Collaborative Components Many of the Process Areas (PAs) of the CMMI directly support Six Sigma, e.g. PP/PMC Project Planning / Project Monitor and Control OPF/OPD Organizational Process Focus / Organization Process Definition CM Configuration Management RSKM Risk Management Others page 17
Collaborative Roles Executive Management Sponsors Champion Responsible for the development and execution Master Black Belts / Engineering Process Group (EPG) Architects responsible for overall design, training and implementation Black Belt / EPG Experts responsible for developing and leading improvement teams SIX SIGMA ROLE CMMI ROLE JOINT ROLE page 18
Collaborative Roles-2 Process Owners Line managers ensuring improvements are captured and implemented Green Belts / Process Improvement Teams Extensions of Black Belt / Engineering Process Group typically work on improvement teams Project Team Members Support Six Sigma / CMMI SIX SIGMA ROLE CMMI ROLE JOINT ROLE page 19
Observation If a Six Sigma culture already exists within the organization, it may be easier to implement the Continuous Representation than the Staged. Six Sigma focuses on driving improvements based upon business need and measurements. This is similar in nature to how the Continuous Representation should be implemented. The Staged representation relies more upon the CMMI model to drive the priority for the next improvement opportunity. page 20
Concluding Remarks Is implementing the CMMI within a Six Sigma culture collaborative or competitive? Use Six Sigma and CMMI and??? to help focus on the business goals When the goal is the program, the environment quickly becomes competitive and creates a win-lose situation Sometimes external intervention needs to take place with executive management to put the appropriate perspective on these programs to prevent a win-lose situation or when one already exists page 21
Jay Pickerill President, Delivery Excellence www.deliveryexcellence.com jay@deliveryexcellence.com page 22