Assignment 4 Quality Management Systems Overview Instructions: 1. Total No. of Questions: 25. Each question carries one point. 2. All questions are objective type. Only one answer is correct per numbered item. 1. The concepts of quality planning, quality control, quality improvement known as Trilogy of quality was introduced by. a) Phillip Crosby b) Kaoru Ishikawa c) Dr. Joseph Juran d) Shewhart 2. QS 9000 system is used for which industry a) Healthcare organization b) Automotive industry c) Environment sector d) Applicable to any sector 3. The orientation of traditional management includes following points, except a) Purchase the supplies at lowest price b) Tolerating high level of waste c) Focus on short term profit d) Aiming to improve the customer satisfaction 4. Match the followings a) Edward Deming 1) Devised the concept of Total quality control b) Armand V. Feigenbaum 2) 14 points for Transformation Management c) Phillip Crosby 3) Quality loss function d) Genichi Taguchi 4) Concept of Zero defect a) a-4, b-2, c-3, d-1 b) a-4, b-1, c-3, d-2 c) a-2, b-1, c-4, d-3 d) a-3, b-2, c-4, d-1 5. In total quality management; the word Total refers to a) All quality specifications of any component b) The entire organization, the full organization had to be involved somehow in the delivery of quality. c) Both a) and b) d) None of these 1
6. Read the following statements carefully. Mark the correct choice Statement 1: The term robust design refers to a product that has exceptional strength Statement 2: Taguchi came with a concept by which we could produce better design and those are called experiments. Statement 3: Phillip Crosby proposed the concept of cause and effect diagram, which helps to advancement in quality improvement a) Statement 1 and 2 is correct b) Statement 2 is correct c) Statement 1 and 3 is correct d) Statement 1, 2 and 3 is correct 7. A well-defined Quality Management system a) Cease dependence on inspection b) Work on the input needed to provide quality c) Apply prevention tactics to input d) All of the above 8. Which of the following strategies of Deming's 14 points is involved into category of Management commitment? a) Adopting new philosophy b) Encouraging education c) Eliminating exhortations d) Institute leadership 9. Match the followings Customers requirement criteria Definition a) Reliability 1) Indirect evaluation of quality b) Conformance 2) The ability to withstand pressure c) Durability 3) How well something, such as a product or system, meets a specified standard d) Perceived quality 4) Consistency of performance a) a-4, b-2, c-3, d-1 b) a-3, b-1, c-4, d-2 c) a-1, b-3, c-4, d-2 d) a-4, b-3, c-2, d-1 10. Mr. Amit purchased a Laptop. After a period of one year, the performance of laptop started deteriorating. He went to the shop and the Company responded subsequently. Which of the following dimensions of quality would come into play? a) Conformance b) Reliability c) Serviceability d) Aesthetics 2
11. Quality is so difficult to manage, because. a) Workers don t perform their job b) Involvement of complexity in the modern process c) Management do not fund projects d) Variations in the processes are inherent 12. Match the followings Flow chart symbol Symbol name a) 1) Operation b) 2) Storage c) 3) Transportation d) 4) Inspection a) a-2, b-4, c-1, d-3 b) a-3, b-1, c-4, d-2 c) a-2, b-1, c-4, d-3 d) a-3, b-4, c-1, d-2 13. Which of the following statements is true according to Deming's Deadly Diseases? a) Short term profits are very useful for long term goals b) Mobility of management leads to stability c) Merit rating leads to devastating d) all of the above 14. MBO stands for: a) Management by Organization b) Management by Objective c) Maintenance by Organization d) Maintenance by Objective 15. If you go to subway with your friend for celebrating birthday and you observe a very cool and pleasant atmosphere over there. It depicts which of the following dimensions of quality? a) Aesthetics b) Conformance c) Performance d) Reliability 16. Crosby s approach to management is: a) Problem that can never be solved b) Interim Management c) ISO d) Absolutes of Quality Management 3
17. Which of these below mentioned items can be included under the hidden cost of quality? i) High inventory ii) Scrap, rework and warranty cost iii) Loss of customers/ Goodwill iv) Cost of redesign and re-inspection a) Only i) and ii) b) Only ii) and iii) c) All except iii) d) Only iii) 18. Companies pay cost as part of the quality control process to ensure that their products and services meet customer expectations and regulatory requirements. a) Appraisal Costs b) Prevention Costs c) External Failure Costs d) Internal Failure Costs 19. Pareto principle advocates a) 60-40 rule b) 20-80 rule c) 80-20 rule d) 40-60 rule 20. For developing the basic structure of the Quality function deployment (QFD) type matrix diagram, following set of three symbols is used. Match the correct symbol based on their definition Symbols Definitions A) (I) Indicates a medium B) (II) Indicates a weak relationship C) (III) Indicates a strong relationship a) A-III, B-I, C-II b) A-II, B-I, C-III c) A-II, B-III, C-II d) A-I, B-III, C-II 4
21. ISO 9000 standards provide overall improved competitiveness as they ensure a) Control b) High standard c) Consistency d) All of the above 22. Following figure represent the traditional outlook of the Quality cost. Symbol a, b, c and d represents a) a Internal and external failure cost b) a Internal and external failure cost c) a Internal and external failure cost d) a Internal and external failure cost 23. Which one is not an objective of design failure mode and effects analysis (DFMEA)? a) Identification of all the ways in which a failure can occur b) Quantify the likelihoods of different product failures c) To estimate the effect and seriousness of the failure d) Recommend corrective design action 5
24. Following figure represents the Kano model. The symbol A,B,C and D represents a) A- Dis-satisfiers, B- Delighter, C- Satisfaction, D- Satisfiers b) A- Delighter, B- Satisfaction, C- Dis-satisfiers, D- Satisfiers c) A- Satisfiers, B- Delighter, C- Satisfaction, D- Dis-satisfiers d) A- Satisfaction, B- Delighter, C- Satisfiers, D- Dis-satisfiers Kano Model 25. Poka-yoke is Japanese term that means "mistake-proofing. Which of the following is not an example of poka-yoke? a) Color-coding a wiring template to assist the worker. b) Installing a device on a drill to count the number of holes drilled in a work piece c) Light beams that activate alarms if errors occur. d) Sampling and checking work in a thorough manner. Answers Key 1 2 3 4 5 6 7 8 9 10 c b d c b b d a d c 11 12 13 14 15 16 17 18 19 20 d a c b a d c a c a 21 22 23 24 25 d a b d d 6
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