Photo courtesy FAMU Library Special Collections

BOR Project #318 Post Occupancy Evaluation Coleman Library Expansion Phase II July 2006 Ruth M. Swan

Photo courtesy R. Swan

First Site Plan Elliott Marshall Innes, PA

Document Signers and Dates Lauren B. Sapp, Director of Libraries and Committee Chairperson July 14, 1999 Mr. Samuel J. Houston, Director of Facilities Planning and Construction July 15, 1999 Mr. Sterlin Adams, former Director of University Planning and Analysis July 23, 1999 Dr. James H. Ammons, former Provost and Vice President, Office of Academic Affairs July 28, 1999 Dr. Frederick S. Humphries, former President of Florida Agricultural and Mechanical University - July 29, 1999.

First cement poured, September 3, 2002

Completed Library Expansion BOR Project #318 Photo courtesy Elliott Marshall Innes, PA

That looks great!! Why measure?

To determine how closely internal and external customers perceive that we have met the goals of the construction project. To learn ways in which to continue to improve library spaces. To determine where we should allocate resources for library spaces. To determine opportunities for publicizing our services and resources.

Measurement of objective 1&2 require customer feedback. 1. To create a vibrant, efficient, comfortable and visually attractive space for scholarly research, quiet study, active learning, computer technology and interaction among groups of students, faculty, and staff. 2. To increase user/reader, collection and staff space to accommodate and utilize present and future technological advances, while preserving traditional collections.

BOR #318 Goals and Objectives for Measurement

To create a vibrant, efficient, comfortable and visually attractive space for scholarly research, quiet study, active learning, computer technology and interaction among groups of students, faculty, and staff. To increase user/reader, collection and staff space to accommodate and utilize present and future technological advances, while preserving traditional collections.

To continue to house print, multi-media media and materials in all formats in Coleman Library, as well as branch libraries. To meet the continued growth of traditional and electronic collections and to deliver new services with the use of new technologies. To exhibit a high level of flexibility with many open areas, fewer fixed walls, and conveniently designed technology infrastructure in new and renovated spaces.

To consider relation of existing spaces and functions to promote convenient and appropriate functional relationships of the respective departments. To maintain the instructional Media Center within the Coleman Library spatial complex. To secure separate entrances and exits for Coleman Library and the Instructional Media Center that will prohibit intrusion from on or the other area during different and separately administered hour of operation.

In addition: The expansion of the Coleman Library and the Instructional Media Center will require a spatial organization and building envelope that links all the existing floors, providing efficient circulation of users and staff. Building massing will be configured to make a cohesive architectural statement and to maximize the introduction of natural light into appropriate spaces.

Development of the Post Evaluation Survey Based on the language of the goals and objectives

The Survey

Post Occupation Evaluation Library Annex April 2005

Survey Approval - FAMU Library Assessment Team Emmett Denny Carolyn Graham Ernestine Holmes Joyce C. Johnson Ruth M. Swan, Chair M. Jean Williams Adams Brenda Wright Lauren B. Sapp, Ex Officio

Demographics Respondents 33 Library personnel 1 Faculty 1 Other 66 Students 101 Usable surveys

affiliation Statistics : Frequency affiliation Valid student Valid faculty Valid other Valid staff

Gender Statistics : Frequency Gender Valid male Valid female

Va alues department Statistics : Frequency 10 8 6 4 2 Valid public services Valid technical services Valid systems department Valid branch Valid admin

Values housing Statistics : Frequency 30 20 10 0 Valid on-campus Valid off campus housing

The Results

AeastoWokon Areas Work on Lowest ratings (under 80% approval) adequacy of the number of data ports adequate policies to support study, adequate group study space, and the provision of adequate security.

Specific Studies Adequate Security Adequate Signage Adequate Study Space Adequate Lighting

V affiliation * adequate security Crosstabulation Statistics : % within affiliation 50.0% 40.0% affiliation affiliation student affiliation staff Values 30.0% 20.0% 10.0% adequate security very adequate adequate security adequate adequate security not adequate adequate security

Values Gender * adequate security Crosstabulation Statistics : % within Gender 40.0% Gender Gender male Gender female 30.0% 20.0% 10.0% adequate security very adequate adequate security adequate adequate security not adequate adequate security

Values affiliation * adequate signage Crosstabulation Statistics : % within affiliation 60.0% 0% affiliation affiliation student affiliation staff 40.0% 20.0% 0.0% adequate signage very adequate adequate signage not adequate adequate signage adequate adequate signage

V affiliation * adequate group study space Crosstabulation Statistics : % within affiliation 40.0% affiliation affiliation student affiliation staff 30.0% Values 20.0% 10.0% 0% adequate group study space very adequate adequate group study space not adequate adequate group study space adequate adequate group study space

V affiliation * adequate lighting Crosstabulation Statistics : % within affiliation 50.0% 40.0% affiliation affiliation student affiliation staff Values 30.0% 20.0% 10.0% 0% adequate lighting i very adequate adequate lighting i not adequate adequate lighting adequate adequate lighting

Highest Ratings Highest approval ratings (over 90% approval) Provision of an adequate placement of electrical outlets, adequate climate control, adequate type of furniture, adequate access to restrooms, adequate comfort, and the accomplishment of visual attractiveness. Photo courtesy R. Swan

Voluntary Comments

Word Frequencies encies Quiet 11 Study 29 Window 7 Comfort 5 Space 13 Rooms 22 Photo courtesy Elliott, Marshall, Innes

Short Answer Samples

The Questions The feature I like best about the library annex is The feature that is missing or could have been improved is I mainly come to the library to.

Question 1. The feature I like best about the library annex is (86 comments) I enjoy the windows that were added during the completion of the library. the extra sunlight helps when you study throughout the day. the many computers. I almost always find one that is not occupied The literacy information room is a special place to learn the individual gray chairs in the corners of windows. I love studying there. I wish there were more The study rooms LOVE IT Quiet 11, rooms 22, space 13 Photo courtesy R. Swan

Question 2. The feature that is missing or could have been improved is (Only 70 comments) internet capable computer in every study room; get more rolling chairs with swivel desks, Actually I love the annex!!! (controlling the study rooms and some people occupy a room only one persons computers. More gray chairs later hours Photo courtesy R. Visk

bathrooms aren't adequately cleaned Window treatments to shade equipment and staff room the sun more personal study rooms that are available to undergraduate students; especially on the 1st floor. Computers. have someone monitor to make sure it is quiet and people are not on the phone, more rooms for groups. more electrical outlets around the windows More computers 17 More group study 7 Photos courtesy R. Swan

Question 3. I mainly come to the library to (55 comments) Study, do research Study with use of my laptop p Study with groups Study or take a nap (no offense; when tired) Study in silence Study in quiet areas Computers 11, research 8

In Conclusion

Our customer feedback suggests that we have met the following goals for BOR Project #318 1. To create a vibrant, efficient, comfortable and visually attractive ti space for scholarly l research, quiet study, active learning, computer technology and interaction among groups of students, faculty, and staff. 2. To increase user/reader, collection and staff space to accommodate and utilize present and future technological advances, while preserving traditional collections.

Overall Project Ratings Both internal and external customers overwhelmingly gy rate the facilities of the Annex to be adequate to very adequate.

Congratulations! Photo courtesy R. Swan