Instructor: Christine Probett, Email: cprobett@mail.sdsu.edu (add MIS 302.4 as the Subject of the email) Phone: 619-594-6760 Office: EBA 448H T/Th 3:15-4:00 and by appointment Course Information: Course: Management Information Systems (MIS) 302: Introduction to Operations and Supply Chain Management Details: MIS 302.4, Course #21884, T/TH 2:00-3:15 pm, location: EBA 437 Required Course Materials: Text: MIS 302 Introduction to Operations and Supply Chain Management San Diego State University. Contains Operations and Supply Chain Management: The Core, Third Edition. F. Robert Jacobs and Richard B. Chase, McGraw-Hill Irwin, 2013. ISBN: 978-0-07-766382-7 (part of ISBN 978-0-07-766383-4). [Note: Earlier and/or international versions of the text are acceptable ONLY IF the student assumes the risk of any differences/changes. There are also a few copies of the text on reserve in the library]. Other: The i>clicker is required for participation and quizzes. You can purchase this at the bookstore (or ebay, Amazon, etc.). Be sure to get equipment which is SDSU compatible. Scantron Form 882-E and a number 2 pencil for exams Software: Microsoft Excel will be used in this course. Homework: Connect - Operations Management. The section web address is listed below (a link is also posted on Blackboard): http://connect.mcgraw-hill.com/class/c_probett_s13_3024 Connect Help: 1-800-331-5094 Information on Textbook/Connect Options: Connect is an on-line system created by the text publisher (McGraw-Hill) for homework assignments. The use of Connect is required for this MIS 302 course. There are a number of different options for how you can purchase it. I don t require a specific text option - it is your choice to select the one which is best for you. Text/Connect options: New book/free Connect at SDSU Bookstore (Fall 2012 prices: Looseleaf: $100, Hardback: $129) Used book/buy Connect on McGraw-Hill website for $50 Ebook/free Connect on McGraw-Hill website for $91 Free 3 week trial version for crashers Course Purpose and Scope: Introduction to Operations and Supply Chain Management, MIS 302, is a 3 unit course that provides an overview of the introductory managerial concepts and quantitative techniques associated with the design, execution, and management of production and operations systems in manufacturing and services. Global impacts on operations and the influence of political, social, legal and regulatory, environmental and technological issues will be integrated in discussion on various topics. Probett S13-MIS 302-4
Bachelor of Science in Business Administration (BSBA) Program Goals: BSBA students will graduate being: Effective Communicators Critical Thinkers Able to Analyze Ethical Problems Global in their perspective Knowledgeable about the essentials of business MIS 302 contributes to these goals through its course-level student learning outcomes: 1. Define the role of operations and supply chain in an organization and its interactions with business functions such as accounting, finance, and marketing. 2. Develop the basic business and operations strategies for increased productivity and competitiveness for service and manufacturing. 3. Use descriptive and optimization models and incorporate cost drivers to improve general business decision making. 4. Identify issues in inventories and resources for an organization and use basic models to improve its management 5. Design quality management strategies, techniques and tools for improved customer satisfaction. 6. Plan the basic scheduling for a project and its management 7. List and apply lean operations principles. Prerequisites: Mathematics 120; Economics 201 or Statistics 119. A solid knowledge of all explicit and implicit prerequisites is assumed and required. Academic Honesty Policy: Students committing any form of academic dishonesty (including but not limited to cheating on exams or quizzes, plagiarism, falsifying participation records, and copying the work of others) will receive a grade of zero on the activity at issue and be subject to additional penalties which may include the issuance of an F for the course. Students that engage in academic dishonesty in any form will be reported immediately to the Center for Student Rights & Responsibilities (CSRR) office of the university. Course Design: I incorporate a variety of teaching approaches and methods in this class. These include lectures, class discussions, reading assignments, review of sample problems, homework assignments, practice problems, a web-based research paper and videos. Your questions and participation in class will enhance your learning experience. Please keep up with the readings and contribute during discussions and activities. Lecture notes (posted on Blackboard) have blank spaces for terms, definitions, and concepts. It is your responsibility to obtain the missing information from the text or your peers if you miss a class. Course Conduct: Please bring your textbook to each class. You should complete all reading and (at minimum) review the relevant homework assignments and practice problems prior to class meetings. Punctuality is as important in the classroom as in business. You are expected to be on time and to stay in class the whole period. Arriving late or leaving early will cause disturbances any such behavior could impact the attendance portion of your grade. Cell phones should be turned off completely or in vibration mode. I understand there could be a work or home emergency. If such an emergency arises, please quietly leave the classroom and quickly take the call. Abuse of this policy could impact the attendance portion of your grade. Probett S13-MIS 302-4 2
Exams, quizzes and assignments are available for review in my office within two weeks after the due date. Reviews will be visual only, no notes may be taken. Exams, quizzes and assignments will not be retained and may be shredded two weeks after the review period. Course Requirements: There are many elements that contribute to the course grade to allow an opportunity for students to fully demonstrate their mastery of course materials. Exams: There will be three midterm exams; the lowest midterm score will be dropped. There will be a comprehensive final exam which cannot be dropped as new material will be tested. There are no make-up exams. You must take all exams at the time and location for the class in which you are enrolled. All exams are closed book and closed notes. However, you may bring one 8.5"x11" information sheet (one or two sides) to each exam (please add your name to the sheet). You can handwrite and/or type any information you wish on the information sheet, however, be careful to ensure all equations are written correctly! You must create your own information sheet. If Appendices and or Tables are required for the exam, they will be included in the exam booklet you do not need to include them on your information sheet. The information sheet that you use for exams must be turned in with the exam, therefore, I strongly encourage you to make a copy of your information sheet prior to the exam (to support the cumulative final exam). I will NOT be able to retrieve your information sheet after an exam has been administered. You need to bring a calculator to each exam. You can bring any calculator if you use a programmable calculator, be sure to program it correctly! Please ensure your calculator batteries are fresh! You cannot use a PDA, pocket computer, ipod or cell phone during the exams. Any student found accessing any of the above during an exam for any reason (i.e., checking the time) will receive a zero on the exam. Students are required to bring Scantron Form No 882-E (long green form) for each exam. The following must be CLEARLY PRINTED on the Scantron form: Student name (Last, first) Red ID number Exam booklet number and version (from coversheet of exam booklet) [Students must also PRINT their name on the coversheet of the exam booklet] When turning in exams, students must show their Red ID to verify their identity failure to have the Red ID available will result in a score of zero on the exam. Scantron forms will not be returned to students. If a student wishes to review his or her individual Scantron form and exam, they must do so by attending office hours within two weeks of the time the exam results. Exam reviews will be visual only, no notes may be taken. Quizzes: Several times during the semester I will give unannounced quizzes to gauge your reading preparation and your engagement in the class activities; the lowest quiz score will be dropped. There are no make-up quizzes. You will need your i>clicker device for the quizzes be sure to bring it to all classes. Participation & Attendance: I distribute an attendance sheet daily. You must add you signature next to your name when you are present DO NOT sign in for others (or ask someone else to sign in for you). (I may use the i>clicker to take attendance on occasion - be sure to bring it to all classes). I expect full attendance but you are allowed one non-excused absence (i.e., absence not related to severe medical condition or family death). I require notification and proper documentation for absences to be excused. Probett S13-MIS 302-4 3
Web-Based Research Paper: Each student will write a brief paper using web-based research on a company of their choice. The paper should be one-page, single spaced with 12 point Times New Roman font (papers longer or shorter than one page will be penalized). The paper must be well written in paragraph format and should be both spell-checked and clarity-checked. The paper must include the name of the company, description of the business, primary goods/services, location of headquarters, the internet address and why you selected this particular company The paper must also address at least two (2) Operations Management topics as listed in the course outline. Some examples are listed below: What are the competitive dimensions that form the competitive position of the company? What type of production and/or service processes does the company utilize? What are the company s order qualifier(s) and order winner(s)? What is the company s approach to social responsibility? What is the company s approach to outsourcing and/or offshoring? What is the company s approach to sustainability? Other??? You must also include three (3) questions that you would ask if you had an interview with the company Each student must submit both a hardcopy of the paper on no later than the due date and a softcopy through the TurnItIn feature of Blackboard to check for plagiarism. Failure to submit the project in both forms will result in a zero on the assignment. You may turn in the assignment anytime during the semester, but no later than the due date. Homework Assignments: Homework assignments using the Connect on-line system are required for most of the chapters that we cover. You must create an account and complete each assignment by 11:00 pm on the day they are due. Late assignments will penalized by 25% per day late. Homework Due (Penalty if late) # Ques Special Notes HW Ch 2 T 1/29 @ 11:00 pm 5 HW Ch 3 TH 2/7 @ 11:00 pm 5 HW Ch 6/7 T 2/12 @ 11:00 pm 4 HW Ch 5 TH 2/28 @ 11:00 pm 5 HW Ch 10 T 3/12 @ 11:00 pm 5 #3: z = 1.96 (instead of 3) HW Ch 11 T 4/9 @ 11:00 pm 7 #6. Std dev of usage during LT=10.583 HW Ch 9 T 4/16 @ 11:00 pm 4 HW Ch 13 TH 4/18 @ 11:00 pm 2 HW App A T 5/7 @ 11:00 pm 3 Practice Problems: Practice problems and solutions are posted on Blackboard for most of the chapters that we cover. These should help to prepare you for the Homework Assignments, Quizzes and Exams. You are strongly encouraged to keep up with the practice problems as we cover the chapters in class - do not wait until the day that the Homework Assignment is due! Probett S13-MIS 302-4 4
Course Grades: The following weights will be used to calculate course grades: Highest Midterm Score: 25% Middle Midterm Score: 25% Lowest Midterm Score: 0% Comprehensive Final Exam: 35% Web-based Research Paper: 5% Homework Assignments: 5% Quizzes /Participation &Attendance: 5% Total 100% Grades will be posted on the WebPortal and are due on May 21, 2013. I will send an email when grades are posted. Grades will be assigned using the following distribution (I do not curve course grades or round up to nearest grade): Score Grade Grade Points Score Grade Grade Points 93-100% A 4.0 73-77% C 2.0 90-92% A- 3.7 70-72% C- 1.7 88-89% B+ 3.3 68-69% D+ 1.3 83-87% B 3.0 63-67% D 1.0 80-82% B- 2.7 60-62% D- 0.7 78-79% C+ 2.3 Below 60% F 0.0 Course Schedule: Every effort is made to adhere to the schedule of topics, but minor changes are inevitable. I reserve the right to change course requirements to optimize the student learning experience. Students will be notified in advance of such changes, and students are responsible for keeping up with any changes announced in class. MIS 302.4 #21884 Quick View Schedule WK # Wk of T TH 1 14-Jan (No Class) Administration 2 21-Jan Ch 1 Ch 2 3 28-Jan Ch 3 Ch 3 4 4-Feb Ch 3 Ch 6/7 5 11-Feb Review E1 Exam 1 6 18-Feb Ch 5 Ch 5 7 25-Feb Ch 5 Ch 10 8 4-Mar Ch 10 Ch 10 9 11-Mar Ch 12 Review E2 10 18-Mar Exam 2 Ch 11 11 25-Mar Ch 11 Ch 11 12 1-Apr SPRING BREAK! SPRING BREAK! 13 8-Apr Ch 9 Ch 9 14 15-Apr Ch 13 Review E3 15 22-Apr Exam 3 App A 16 29-Apr App A App A 17 6-May Review Final, Web-Research Papers due (No Class) 18 13-May Final T 5/14 1:00-3:00 Probett S13-MIS 302-4 5
MIS 302.4 Detailed Class Schedule Week # Date Topic Reading Assignment 1 Th 1/17 Administration Syllabus 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 T 1/22 Operations and Supply Chain Management Chapter 1 Th 1/24 Strategy and Sustainability Chapter 2 T 1/29 Connect HW Ch 2 due Th 1/31 T 2/5 Th 2/7 Forecasting Production and Service Processes Chapter 3 Chapters 6/7 Connect HW Ch 3 due T 2/12 Review for Exam 1 Connect HW Ch 6/7 due Th 2/14 Exam 1 Ch 1, 2, 3, 6/7 T 2/19 Th 2/21 T 2/26 Th 2/28 Project Management Chapter 5 Connect HW Ch 5 due T 3/5 Th 3/7 T 3/12 Quality Management / Quality Control Lean and Sustainable Supply Chains Chapter 10 Chapter 12 Connect HW Ch 10 due Th 3/14 Review for Exam 2 T 3/19 Exam 2 Ch 5, 10, 12 Th 3/21 T 3/26 Th 3/28 T 4/2 Th 4/4 Inventory Control Spring Break Chapter 11 Relax and Enjoy! T 4/9 Connect HW Ch 11 due Material Requirements Planning Chapter 9 Th 4/11 T 4/16 Global Sourcing and Procurement Chapter 13 Connect HW Ch 9 due Th 4/18 Review for Exam 3 Connect HW Ch 13 due T 4/23 Exam 3 Ch 9, 11, 13 Th 4/25 T 4/30 Th 5/2 T 5/7 Linear Programming Review for Final Exam - Last Day of Class Appendix A Research paper due, Connect HW App A due T 5/14 Comprehensive Final Exam (1:00-3:00) Ch 1, 2, 3, 5, 6/7, 9, 10, 11, 12, 13, App A Probett S13-MIS 302-4 6