COLLEGE OF HUMAN SCIENCES Apparel, Events, and Hospitality Management Department HPSM 439 Advanced Hospitality Human Resource Management Semester: Fall 2016 Class Location: MacKay 001 Class Day: Monday: 9:00am- 9:50am Wednesday: 9:00am- 9:50am Friday: Online Learning Note: HPSM 439 is a blended learning class, which means course content is both in person and online. Each Monday and Wednesday class session from 9:00am- 9:50am will take place in MacKay 001. Each Friday class session from 9:00am- 9:50am will not meet in person, but rather will be facilitated via Blackboard. While you will not physically meet in MacKay 001 on Fridays, you re expected to review the information posted in Blackboard for that day and complete the required assignment. For quick reference on which days are in- class vs. online, please review to the last pages of this syllabus. Online class days are highlighted in blue. Instructor: Office Hours: Office Location: Phone: Email: Dr. Wen Chang 10:15am 11:45am (Monday & Wednesday) & by appointment 6W MacKay Hall 515-294- 8655 wchang@iastate.edu (I attempt to respond in 24 hours) REQUIRED COURSE TEXTBOOK There is not a textbook for this course. All required content (cases) are found in the HRI 439 Fall 2016 Custom Course Pack. This is available for purchase in the ISU bookstore. CLASS EXPECTATIONS The instructor encourages students to develop responsibility for their own intellectual quest. Various readings, rigorous thought, and application of course concepts to the realities of business are the foundations of this course. The instructor is committed to supporting and seeing all students through to a successful completion of the course. Interacting with the instructor and other students is an integral part of the course. You are expected to come to each class on- time, prepared, having read the assigned readings, and ready to discuss your discoveries with your peers. Everyone is expected to participate. Professional behavior and a professional work attitude are expected of all students/staff/faculty at all times while on campus, in class, or while representing ISU away from campus (including field trips, field study, internships, and study tours). This includes respect and consideration of fellow students, faculty, and TAs; maintaining classroom spaces; meeting or adhering to dress codes, where applicable; and active participation in group and individual critiques and classroom discussions.
TECHNOLOGY Silence your cell- phone before entering the classroom. Cell phones, audio players, and recording devices are not permitted during class sessions. Laptops and tablets are to be used for class- related work only. Using your device for anything other than class work may result in you not being able to use it for the class duration. COURSE DESCRIPTION & LEARNING OUTCOMES Catalog Description: Emphasis on development of management personnel in hospitality organizations. Credit Hours: 3.0. Prerequisite: AESHM 438 All graduates from the AESHM Department should be able to demonstrate the General Department Learning Outcomes: 1) Communication, 2) Self- assessment/self- reflection, 3) Critical Thinking, and 4) Ethics, Diversity and Social Responsibility. Based upon these learning outcomes, this course will contribute to your ability to: 1. Communicate effectively within one- on- one, small group, and large group situations. Demonstrate affective and professional oral and written communication and documentation. Utilize current information technologies when communicating with classmates, the professor, and industry professionals. Prepare and deliver effective presentations (verbally and visually) of technical information for the target population. 2. Demonstrate knowledge of human resources management strategies that are currently being implemented in a variety of hospitality organizations. 3. Analyze the impact of human resources management policy on a hospitality organizations operational productivity, efficiency, and viability 4. Discuss current internal and external human capital management trends that are impacting the hospitality industry PERFORMANCE EVALUATION PERFORMANCE EVALUATION: The final course grade is calculated from the combined course assessments: Assessment Component Percentage Points Case Study Analysis (10 @ 5 Points Each) 50% 50 In- Class Discussion (11 @ 2 Points Each) 22% 22 Company HR Analysis Presentation (1 @ 14 Points) 14% 14 Company HR Analysis Paper (1 @ 14 Points) 14% 14 Total Course Points 100% 100 A A - B+ 93 & Above 90 92 87 89 B B - C+ Final Grading Criteria 83 86 C 73 76 80 82 C - 70 72 77 79 D+ 67 69 D D - F 63 66 60 62 59 or Below HSPM439 Advanced Hospitality Human Resource Management Page 2
ASSESSMENT DETAILS 1. Case Study Analysis: Students will read and analyze 10 separate hospitality case studies. Analysis of each case will allow the student to use and develop their critical thinking ability to assess situations from a variety of hospitality industry segments (Lodging, F&B, Meeting and Events, Gaming, Cruise, and Retail). Each analysis is worth a maximum of 5 points for a total of 50 points possible during the course (50% of the course grade). 2. In- Class Discussion: In addition to lectures, instructor lead discussions will occur during the course of the semester. Topics of the discussions will relate directly to the previous lecture and case study reading. Discussion points are related directly to the students level, and quality, of participation during these sessions. Each analysis is worth a maximum of 2 points for a total of 22 points possible during the course (22% of the course grade). 3. Company HR Analysis: Students will conduct an analysis of a hospitality organization s HR strategy in small groups. Company selections for this assignment are awarded on a first come, first serve basis, and no two groups may analyze the same organization. Points for this analysis will be awarded in two parts. First, a maximum of 14 points (14% of the total course grade) will be allocated to a short (< 10 minutes) presentation to the class during the schedule final exam time. The second, and final 14 points (14% of the total course grade) will be allocated to a written analysis submitted prior to the presentation during finals week. Further details of this project will be posted on Blackboard. TIME MANAGEMENT Time Management Skills: Assignments must be submitted in Blackboard by the due date and time in the correct format (MS Word or PDF). Late assessments receive 0 points. Giving credit for late assessments is unfair to students who make the effort to be timely with class submissions and it does not properly prepare students for workplace demands. Deadlines established for this course are strictly adhered to. Deadlines are a fact of life and are particularly vital in business. There are no excuses, only consequences. Control your own destiny. Plan your schedule so outside activities do not interfere with completing the course assignments. Outside activities may include: computer, Blackboard, or internet failure; family issues (including reunions, birthdays, recitals, doctor appointments, hospital visits, caretaking, job loss); pre- planned surgery, school clubs, jobs, internships, interviews, business travel, winning the lottery, traffic delays, CyRide delays, car issues, long- commute times, court dates, forgetting the assignment due date and time, signing paperwork, alarm malfunction, incarceration, immigration issues, roommate challenges, special occasions, concerts, romance, and other activities not listed here. It is vital for students to learn how to reach deadlines. In the working world, the excuses that students use, as listed in the previous paragraph, prevent career promotions and increase the likelihood of job terminations. Businesses rely on dependable professionals with excellent time- management skills. This course reinforces the importance of deadlines for each student s long- term career success. ACADEMIC INTEGRITY The class will follow Iowa State University s policy on academic dishonesty. Anyone suspected of academic dishonesty will be reported to the Dean of Students Office. For more information, please visit: http://www.dso.iastate.edu/ja/academic/misconduct.html DEAD WEEK This class follows the Iowa State University Dead Week policy as noted in section 10.6.4 of the Faculty Handbook. For more information, please visit: http://www.provost.iastate.edu/resources/faculty- handbook HSPM439 Advanced Hospitality Human Resource Management Page 3
STUDENTS WITH DISABILITIES Iowa State University is committed to assuring that all educational activities are free from discrimination and harassment based on disability status. All students requesting accommodations are required to meet with staff in Student Disability Resources (SDR) to establish eligibility. A Notification Letter form will be provided to eligible students. The provision of reasonable accommodations in this course will be arranged after timely delivery of the Notification Letter to the instructor. Students are encouraged to deliver Notification Letters as early in the semester as possible. SDR, a unit in the Dean of Students Office, is located in room 1076, Student Services Building or online at www.dso.iastate.edu/dr/. Contact SDR by e- mail at disabilityresources@iastate.edu or by phone at 515-294- 7220 for additional information. HARASSMENT AND DISCRIMINATION Iowa State University strives to maintain our campus as a place of work and study for faculty, staff, and students that is free of all forms of prohibited discrimination and harassment based upon race, ethnicity, sex (including sexual assault), pregnancy, color, religion, national origin, physical or mental disability, age, marital status, sexual orientation, gender identity, genetic information, or status as a U.S. veteran. Any student who has concerns about such behavior should contact his/her instructor, Student Assistance at 515-294- 1020 or email dso- sas@iastate.edu, or the Office of Equal Opportunity and Compliance at 515-294- 7612. RELIGIOUS ACCOMMODATION If an academic or work requirement conflicts with your religious practices and/or observances, you may request reasonable accommodations. Your request must be in writing, and your instructor or supervisor will review the request. You or your instructor may also seek assistance from the Dean of Students Office or the Office of Equal Opportunity and Compliance. CLASSROOM OR GRADE PROBLEMS If a student has a course related problem, she or he should discuss it with the course instructor first. If the student is not satisfied, she or he should contact his/her advisor to address the situation. The advisor will suggest possible course of actions. For more information refer to http://catalog.iastate.edu/academiclife/#appealofacademicgrievances. Contact Information If you are experiencing, or have experienced, a problem with any of the above issues, email academicissues@iastate.edu. HSPM439 Advanced Hospitality Human Resource Management Page 4
C OURSE C ALENDAR* Week Date Topic Week1 8.22 Introductions & Course Overview 8.24 Case Study & Company Analysis Overview 8.26 Online Learning: HR Knowledge Pretest Week 2 8.29 Overview of Hospitality Human Resources 8.31 Developing an HR Competitive Advantage Lecture 9.2 Online Learning: Aman Resorts Case Questions (5 Points) Week 3 9.5 Holiday recess 9.7 Aman Case Discussion (2 Points) 9.9 Online Learning: Ritz Carlton Case Questions (5 Points) Week 4 9.12 Opening a Megaresort 9.14 Ritz Carlton Case Discussion (2 Points) 9.16 Online Learning: City Center Case Study Questions (5 Points) Week 5 9.19 City Center Case Discussion & Guest speaker: Laura Book (2 Points) 9.21 Career Fair 9.23 Online Learning: El Bulli Case Questions (5 Points) Week 6 9.26 Hospitality Leadership Lecture 9.28 El Bulli Case Discussion (2 Points) 9.30 Online Learning: Carnival Case Questions (5 Points) Week 7 10.3 Compensation and Benefits Lecture 10.5 Carnival Case Discussion (2 Points) 10.7 Online Group Meeting Week 8 10.10 Labor Union Lecture 10.12 Labor Union Video Day 10.14 Online Learning: Atlantis Case Questions (5 Points) Week 9 10.17 Diversity and Discrimination Lecture 10.19 Atlantis Case Discussion (2 Points) 10.21 Online Learning: Pathways to Independence (5 Points) Week 10 10.24 Ethics and Social Responsibility Lecture 10.26 Pathways to Independence Discussion (2 Points) 10.28 Online Learning: Rosewood Case Questions (5 Points) Week 11 10.31 Employee Morale and Motivation Lecture 11.2 Rosewood Case Study Discussion (2 Points) 11.4 Online Learning: JetBlue Case Questions** (5 Points) Week 12 11.7 Organizational Communication Lecture 11.9 JetBlue Case Discussion (2 Points) 11.11 Online Learning: Best Western Italy (5 Points) Week 13 11.14 Organizational Change Lecture 11.16 Best Western Case Discussion (2 Points) 11.18 Online Learning: Employee Safety & Health Week 14 11.21-25 Holiday recess Week 15 11.28 Employee Safety & Health Lecture 11.30 Management Training Programs & Internships Discussion (2 Points) 12.2 Online Learning: Company Analysis Presentation Prep (No Grade) Week 16 12.5 Group Project Consultations (#1-4) 12.7 Group Project Consultations (#5-8) 12.9 Online Learning: Extra Credit Opportunity Final Exam Week Presentations *Syllabus deviations may be necessary. Changes are communicated via email & an updated syllabus in Blackboard. ** Case Provided by Dr. Chang on Blackboard HSPM439 Advanced Hospitality Human Resource Management Page 5