MAN4280.601 ORGANIZATION DEVELOPMENT & CHANGE Fall 2009 - Syllabus INSTRUCTOR: Dr. Velma E. McCuiston OFFICE: COB 3060 OFFICE PHONE: (727) 873-4268 CELL PHONE: OFFICE HOURS: MON 5-6:00 pm and by appointment FAX: HOMEPAGE: EMAIL: vmccuiston@mail.usf.edu COURSE INFO: MAN 4280.601, MON 2:00pm-4:50pm, COB 333 Course Description, Prerequisites, and Grade Requirements: A lab course where students experimentally apply behavioral science techniques in an action-research framework to the cycle of planned change so as to build a more effective organization. Prerequisite: MAN 3240 minimum grade: D Course Objective(s): After completing MAN 4280, the student will be able to 1. Be familiar with the history of Organization Development 2. Understand the nature of planned change and the role of values in planned and emergent change 3. Understand and diagnose organization issues to implement change management 4. Understand and apply the process of collecting and analyzing data needed for change implementation 5. Understand the importance of and develop communications needed to implement a successful change process Required Textbook: Organization Development and Change, 9th Edition by Cummings; Worley Publisher: South-Western, Cengage Learning; Copyright Year: 2009; Publishing Date: 2008/07/11 etext ISBN-10: 0-324-79391-X etext ISBN-13: 978-0-324-79391-8 Print ISBN-10: 0-324-42138-9 Print ISBN-13: 978-0-324-42138-5; (Be sure to avoid international version- U.S. version only) Bring textbook to class every day. This text is designed to facilitate the learning of organization development (OD) theory and interventions.
Each chapter describes actual situations in which different OD techniques or interventions were used. These applications provide students with a chance to see how OD is practiced in organizations. The authors have included cases at the end of each major part in the book to permit a more in-depth discussion of the OD process. Throughout the book, there are references to websites related to the organizations discussed Grading: Participation 100 points Case Discussion Questions 98 points Group Semester Project 302 points Exam I 300 points Exam II 200 points --------------------------------------------------------------------------- TOTAL 1,000 points Determination of Final Course Grade: Course Grade A Course Requirements 93% or 930 points A- 90% or 900 points B+ 87% or 870 points B 83% or 830 points B- 80% or 800 points C+ 77% or 770 points C 73% or 730 points C- 70% or 700 points D F 65% or 650 points <65% or 650 points Course Policies (Attendance, Preparation, and Participation): Successful completion of this course will require that you attend class, prepare for class, and participate during class on a consistent basis. Excessive unexcused absences, with excessive defined as more than 1 absence, will result in up to a 5% reduction of your final class average for each
absence. Showing up late and leaving early will each count as half of an absence and will result in up to a 2.5% reduction in your final course grade for each occurrence. Please turn off all cell phones before entering the classroom. Finally, text-messaging and surfing the Internet is not appropriate classroom behavior. Those wishing to use a laptop computer in class must seek my permission, and I reserve the right to disallow you from using a laptop computer during class. Format, Responsibilities, and Learning Elements: The course will include a range of learning opportunities, including exercises, case discussions, roleplays, and other experiential exercises to foster application of concepts highlighted in assigned readings. You will also contribute to the group s learning by participating in discussion of specific topics related to course theme(s), including discussion of the Applications in the text, discussion of the chapters, discussion of the end-of part cases, and group presentation associated with the final project. You will also complete an applied project in organization development and change. The project will focus on the application of organization change techniques and will center on a specific company s organization development and change strategy. I am committed to advancing and disseminating knowledge on organizational development and change. I believe that well-prepared and well-informed managers in the future will need to understand and appreciate the diagnosis, design, implementation, and evaluation of organization development and change, as well as the specific management challenges associated with it. The most successful managers will also understand the benefits to firms, governments, and society of ethical, productive, value-creating actions taken by managers of private-, public- and third-sector organizations around the world. Instructional Method: The class will be conducted as an interactive exchange. Each class will involve discussion and dialogue as major elements in the learning strategy, although lecture will be utilized to provide grounding for subject content. Requirements: Participation (100 points) Students will take an active role in leading discussion of cases and providing critical commentary. Individual participants will be responsible for completing reading assignments and participating in discussion of those readings. Exams: (Exam 1=300 points; Exam 2=200 points) See tentative schedule for dates and chapters Two exams will be given, as indicated on the attached schedule. These exams will cover all material from chapter readings and any other material covered during chapter lectures in class. Each exam will consist of multiple-choice questions. Exams will start promptly at the beginning of the scheduled class time. If you show up late, then you will have less time to take the exam. Make-up exams will not be allowed without approval by the professor prior to the scheduled exam date. No approval will be granted for request for make-up exam after the beginning of the scheduled exam date. Make-up exams WILL NOT
be given under any circumstances without clear documentation of the medical-related circumstances that warrant being absent for an exam. If a make-up exam is given, the time, date, location, and method of testing will be at the discretion of the professor. Case Assignments: (98 points 14 points/each case) You will be required to participate in 7 in-class group case assignments this semester. Preparation for these cases will require that you attend class, be familiar with the chapter material covered on that day, and have typed responses to the case questions. They are listed on the class schedule and can be found in the Closing Case section of the chapter(s) that we cover. No cases will be accepted after the due date of each case. If you are absent, you must email the case question responses prior to the beginning time of the class it is due. Group Project: (302 points) Teams of 3-4 persons, depending on class size, will be formed during the first class session. Each team will be responsible for choosing a company from current business publications and/or personal experience for the group project. You will study, critique, report on the application of Organizational Change techniques, and make your own recommendations for future organizational improvements in that company in both a group presentation to the class and a 15-20 page paper. The paper will be due for submission on the same night of the presentation. Group Project Paper (92 points) The 15-20 page paper will include need for planned change; start of Organization Development work; initial diagnosis and contracting; full diagnosis; collection and analysis of date; design and delivery of feedback; design of intervention; leadership and management of changes and transformation of organization for ongoing improvement Group Project Presentation (165 points total) = 50% student eval.; 50% professor eval.) o Student Evaluation (82.5 points) - determined by completing Group Project Presentation Evaluation form found on Blackboard under Assignment button. Must submit evaluation form to receive any points. No submission, no points awarded. o Professor Evaluation (82.5 points) - determined by professor completing Group Project Presentation Evaluation form found on Blackboard under Assignment button Peer Group Evaluation (45 points) determined by completing Peer Group Evaluation Form found on Blackboard under Assignment button. Must submit evaluation form to receive any points. No submission, no points awarded. A group, by majority vote, can up to two weeks before the scheduled presentation expel a member. The expelled member must prepare/submit an individual paper on a different company, as well as loses his/her right to present (forfeiting 165 points of the course grade).
Key Leadership Skill(s) and Perspectives Addressed in This Course (Rating Scale 1-5): Interpersonal and Communication Skills Analytical and Critical Thinking Skills Information Technology Skills Reflective Thinking and Experiential Learning Ethical and Social Consciousness Multicultural Competence 5(a) 4(b) 1(c) 4(d) 2(e) 3(f) (a) Chapters 8, 9, 10, 11, 12, Case Assignments, Group semester project; Group case presentations. (b) Chapter 1-15 & 20, Case Assignments, Self-Assessment Exercises, and Self-Assessment Skills, Interests, Abilities; Simulations; Individual Project#1 (c) Internet Exercises end of each of 14 chapters (d) Case Assignments, Self-Assessment Exercises, and Self-Assessment Skills, Interests, Abilities, in-class group simulations; (e) Chapter 2 - (f) Chapters 1-15, Barnga group simulation; Academic Dishonesty: See USF Procedures for Academic Dishonesty or Disruption of Academic Process at http://www.ugs.usf.edu/pdf/cat0708/acapol.pdf (beginning on page 45). Because of the University s commitment to academic integrity, plagiarism or cheating on course work or on examinations will result in penalties that may include a grade of F for the specific exam or course work and a grade of F or FF for the course. Any incident of academic dishonesty will be reported to the Dean of the College. Definitions and punishment guidelines for Plagiarism, Cheating, and Student Disruption of the Academic Process may be found at the web address listed above. Students with Disabilities: Please notify your instructor if you have a learning disability or require special assistance with this course. Confidential personal and learning assistance counseling are made available to students through the Division of Student Affairs. Contact R. Barry McDowell (mcdowell@stpt.usf.edu) for more information. Religious Holidays: Students who must miss class or an examination due to a religious holiday should notify the instructor during the first two weeks of class. Copyrights: Students may tape lectures and use slides from the Web for their own study, but may NOT sell these materials to others.
Tentative Schedule effective 8/24/09 (Professor reserves right to change schedule student s responsibility to use most current schedule) Week -Date Unit Topics Reading/Discussion/Presentation Assignment 1 Aug 24 2 Aug 31 3 Sept 7 4 Sept 14 5 Sept 21 Part I: Overview of Book Part II: The Process of Organization Development 1. General Introduction to Organization Development 2. The Nature of Planned Change 3. The Organization Development Practitioner LABOR DAY HOLIDAY 4. Entering and Contracting 5. Diagnosing Organizations 6. Diagnosing Groups and Jobs 7. Collecting and Analyzing Diagnostic Information C&W, Chapter 1 C&W, Chapter 2 + Chapter 3 Case (Paper/Discussion): Kenworth Motors, p. 212 NO CLASSES + USF OFFICES CLOSED C&W, Chapter 4 + Chapter 5 Case (Paper/Discussion): Sunflower Incorporated, p. 239 C&W, Chapter 6 + Chapter 7 Case (Paper/Discussion): Initiating Change in the Manufacturing and Distribution Division of PolyProd, p. 241 6 Sept 28 8. Feeding Back Diagnostic Information 9. Designing Interventions C&W, Chapter 8 + Chapter 9 Case(Paper/Discussion) Peppercorn Dining, p. 216 7 Oct 5 8 Oct 12 9 Oct 19 10 Oct 26 11 Nov 2 Part 3: Human Process Interventions Part 4: Technostructural Interventions Part 6: Strategic Change Interventions 10. Leading and Managing Change 11. Evaluating and Institutionalizing Organization Development Interventions C&W, Chapter 10 + Chapter 11 EXAM I C&W, Chapter 1-11 12. Interpersonal and Group Process Approaches 13. Organization Process Approaches 15. Employee Involvement 20. Transformational Change Case (Paper/Discussion): Evaluating the Change Agent Program at Siemens Nixdorf (A), p. 247 C&W, Chapter 12 + Chapter 13 Case (Paper/Discussion): Ben & Jerry s (A) Team Development Intervention, p. 305 C&W, Chapter 15 + Chapter 20 Case (Paper/Discussion): C&S Wholesale Grocers: Self-Managed Teams, p. 408 EXAM II C&W, Chapters 12, 13, 15, & 20
12 Nov 9 13 Nov 16 14 Nov 23 Capstone Session Capstone Session Capstone Session Group Project Presentations Group #1 Group #2 Group Project Presentations Group #3 Group #4 Group Project Presentations Group #5 Group #6 Student Group Company Presentation (30-40 min/each group) Q&A Student Group In-depth Company Project Paper Due (for (2) presenting groups) Peer-Group-Member Evaluation Form Due (from/for each group member; for (2) presenting groups only) Presentation Evaluation Form Due (from each student; for (2) presentations Student Group Company Presentation (30-40 min/each group) Q&A Student Group In-depth Company Project Paper Due (for (2) presenting groups) Peer-Group-Member Evaluation Form Due (from/for each group member; for (2) presenting groups only) Presentation Evaluation Form Due (from each student; for (2) presentations Student Group Company Presentation (30-40 min/each group) Q&A Student Group In-depth Company Project Paper Due (for (2) presenting groups) Peer-Group-Member Evaluation Form Due (from/for each group member; for (2) presenting groups only ) Presentation Evaluation Form Due (from each student; for (2) presentations 15 Nov 30 Capstone Session Group Project Presentations Group #7 Group #8 Student Group Company Presentation (30-40 min/each group) Q&A Student Group In-depth Company Project Paper Due (for (2) presenting groups) Peer-Group-Member Evaluation Form Due (from/for each group member; for (2) presenting groups only) Presentation Evaluation Form Due (from each student; for (2) presentations
Academic Calendar Fall, 2009 Fall 2009 Event Date Classes Begin Aug 24 Classes End Dec 4 CLAST Administration Day Oct 3 CLAST Registration DEADLINE Sep 4 Commencement - St. Petersburg Dec 13 (tentative) Commencement - Tampa Dec 12 (tentative) Degree-Seeking Registration DEADLINE (last day to register Aug 21 for Fall without late registration fee penalty) 5:00 PM DROP/ADD/FEE LIABILITY DEADLINE (Full Refund of Fees/No Grades) Aug 28 5:00 PM FINAL EXAMS Dec 5-11 Graduation Application DEADLINE Sep 18 Graduation Date Dec 11 Labor Day Holiday (no classes & USF offices closed) Sep 7 Non-Degree Registration Begins Aug 17 8:00 AM Residency Reclassification (last day to submit applications for Fall 2009) Aug 28 5:00 PM Senior Citizen Registration Aug 31 Spring 2010 Degree-Seeking Registration Begins Nov 2 Spring 2010 Non-Degree Registration Begins Dec 3 8:00 AM State Employee Registration Begins Aug 20 5:00 PM Thanksgiving Holiday (no classes & USF offices closed) Nov 26-27 Veteran's Day Holiday (no classes & USF offices closed) Nov 11 Winter Break (USF offices closed) Dec 24-25 (tentative) WITHDRAWAL DEADLINE (no refund/ "W" grade assigned) Oct 31 (alphabetical order)