Penn State Smeal MBA Program Performance Expectations for MBA Graduate Assistants
Penn State Smeal MBA Program Why Talk About This? Fulfilling the College s mission Reputation of the program Continuing GAs in future years Keeping your GA funding Over $80K in value with out-of-state tuition, stipend, and health insurance
Penn State Smeal MBA Program Corporate Managers MBA and business experience Revenue/Profitability Clients, shareholders Academic Professors Ph.D. and university experience Teaching excellence Students
Penn State Smeal MBA Program Expectations for All GAs/TAs 10 Hours per Week 18 Week Semester Appointments Excludes Fall, Winter, & Spring Breaks Includes Immersions and Finals Weeks
Penn State Smeal MBA Program Expectations for All GAs/TAs Excellent GA/TA Performance Academic and Professional Integrity Appreciation of opportunity and respect for those who have a GA/TA, and those who don t.
Penn State Smeal MBA Program Proactive Performance Management 1. Clear expectations and goals 2. Regular check in meetings 3. Problem performance process P3
Penn State Smeal MBA Program 3 Ways to Clarify Expectations 1. Position Description 2. Project Description 3. SMART Goals
Sample: Position Description Penn State Smeal MBA Program MBA Admissions Visit Coordinator Our Mission Efficiently and effectively recruit and admit great Smeal MBA students and future Penn State alumni. Primary Roles & Responsibilities Schedule, organize, and plan prospective student visits including packets, agendas, communications, and logistics. Help coordinate recruitment events such as chats, webcasts, and on-campus events. Additional Admissions Roles & Responsibilities Contribute to overall MBA Office needs such as reception, and event preparation. Answer prospective students questions via email and telephone. Conduct any requested admissions/marketing activities such as website contributions and telephone or e-mail outreach. Help assemble applicant files, and general help with the application and admissions process.
Sample: Project Description Penn State Smeal MBA Program Project Name Goal/ Description Tasks Required Resources Deliverable(s) Effort Anticipated Event Surveys We conduct an online Zoomerang survey to assess the effectiveness of our events in recruiting. The survey needs to be revised, then launched, conducted, analyzed, and recommendations given. Complete the creation, administration, analysis, and recommendations based on the survey. http://www.zoomerang.com/survey.zgi?p=u26lwy7tyamm Full results and recommendation document. 8 hours Due Date October 15, 2011
Penn State Smeal MBA Program Set SMART Goals Specific Measurable Actionable Realistic Time-bounded
SMART Goal? Specific, Measurable, Actionable, Realistic, Time-bounded Set up office hours and help your students. Set up office hours for 2 hours in the afternoon every week. Help students with academic needs such that you score above a 6 on your student survey.
SMART Goal? Specific, Measurable, Actionable, Realistic, Time-bounded Put all these alumni in a spreadsheet. Put these alumni in a spreadsheet, with these rows & columns, and that will import into our database. It should take you about 4 hours and should be completed by Friday at noon.
Penn State Smeal MBA Program When to Have Check In Meetings At the end of each Module! Good timing for you to address changes Undergrad class schedule Not on Module on semesters Need time to correct mid-stream
Penn State Smeal MBA Program Performance Check In Things Going Well: Behavior Specific positive behavior. Impact Why this performance matters. Areas for Improvement or Change: Behavior Specific negative/improvable behavior. Impact Why this performance matters.
Performance Problem Examples Complaints from students or other stakeholders Poor or sloppy performance Lateness or missing office hours Failing to report/over-reporting hours weekly Failure to deliver on project commitments Deadlines, detail, quality, etc.
What s likely to get in your way? 1. Don t have the skills 2. Unclear expectations of the tasks or hours 3. Conflicting priorities
What s likely to get in your way? 1. Don t have the skills 2. Unclear expectations of the tasks or hours 3. Conflicting priorities: a. Classes, assignments, team projects b. Company info sessions, career fairs, interviews, c. Travel around holiday breaks d. Personal situations, illness, etc.
Problem Performance Process (P3) Penn State Smeal MBA Program 1 st Issue 2 nd Issue 3 rd Issue Performance problem is documented and a feedback discussion is conducted with your supervisor. Performance problem is documented and a feedback discussion conducted with your supervisor and Carrie Marcinkevage (MBA Managing Director) Performance problem is documented and your Supervisor informs Carrie Marcinkevage, who will meet with the supervisor and you to discuss possible revocation of your GA award.
Performance Problem Template Penn State Smeal MBA Program GA Name Department Performance Problem Behaviors Observed/Impact Changes Needed / Actions to Take Progress Review Date Supervisor Signature Date Supervisor Short description of the problem List of specific problem behaviors & impacts List of specific actions, changes, and deliverables with due dates Perf. Process Stage GA Signature Is this Stage 1, 2, or 3?
GA Quiz Time Penn State Smeal MBA Program
Penn State Smeal MBA Program QUIZ How could you lose your GA? 1. Not meeting departmental performance standards (P3) 2. Falling below a 3.0 GPA 3. Academic or professional integrity violation sanction
Penn State Smeal MBA Program Templates and Aids 1. Position Description 2. GA Project Description 3. Check In Meeting 4. Performance Problem (P3) Meeting 5. Timesheet