Instructions: Assignment 1 Fundamentals of Quality Management 1. Total No. of Questions: 25. Each question carries one point. 2. All questions are objective type. Only one answer is correct per numbered item. 1. What standpoint does clearly define the term quality? a) Meeting the customer's needs b) Fitness for purpose c) Setting and meeting the specification 2. Malcolm Baldrige national quality award is for (MBNQA) a) Total Quality Management b) Statistical Process Control c) Process control d) Total Quality Control 3. KAIZEN is a) Small improvement b) Quality improvement c) Skill improvement 4. The focus of TQM and ISO is a) Supplier b) Worker c) Customer 5. Match the followings a) Six sigma 1) Control the quality at particular stage b) Inspection 2) Robust design method which leads to improve the quality of the product c) Quality management 3) TQM, ISO 9000, ISO 14000 system d) Taguchi 4) DMAIC framework a) a-4, b-2, c-3, d-1 b) a-4, b-1, c-3, d-2 c) a-2, b-1, c-4, d-3 d) a-3, b-2, c-4, d-1
6. TQM is the quality management tools which includes the concept, except a) Continuous improvement b) Quantification of incentive c) Systematic problem solving d) Stronger customers orientation 7. The acronym DMAIC stands for a) Develop, Metrics, Analyze, Implement, Contain b) Define, Metrics, Analysis, Implement, Control c) Develop, Measure, Analysis, Improvement, Contain d) Define, Measure, Analyze, Improve, Control 8. Which one of the following is used for environment management? a) ISO 9000 b) ISO 26000 c) ISO 14000 d) ISO 31000 9. Mr K. Sai Kumar is a Six sigma deployment leader in TechNet company Hyderabad. What strategy he should adopt first? a) Perform statistical analysis in the process and recognize the root causes b) Identify the weak areas, develop the best practices and execute them c) Develop a vision for organization, apply DMAIC framework and execute them d) Achieve the goals given by the Project leaders 10. The two quality experts that were involved in training Japanese manufacturers during post World War II were a) Crosby and Juran b) Juran and Deming c) Deming and Crosby d) Deming and Schwhart 11. Six-sigma is the multi-dimensional approach, which is followed by following statements, mark the correct choice: Statement 1: Eliminate the cause of defect and errors Statement 2: Increase the process variability that leads to customer satisfaction Statement 3: It is process improvement process that helps to improve the final quality of the product a) Statement 1 and 2 is correct b) Statement 3 is correct c) Statement 1 and 3 is correct d) Statement 1, 2 and 3 is correct
12. Which one of the quality improvement tools mention the cause and effect relationship a) SPC (statistical process control) b) Six-sigma c) Taguchi d) DOE (Design of Experiments) 13. Tool that helps to recognize the linking among two sets of data is a a) Flow charts b) Cause and effect diagram c) Check sheets d) Scatter diagram 14. Quality function deployment is mainly focused on a) To check the robustness of the parts b) To reduce the unnecessary cost prior to production c) Defining customer needs or requirements d) To reduce the number of parts in the process 15. The Taguchi loss function is based on a) Linear distribution b) Negative exponential distribution c) Binomial distribution d) Quadratic loss function 16. The three major concepts are include in Taguchi method, these includes the following, except a) Employee involvement b) Innovations in the design of experiments c) Quality loss function d) Offline quality control 17. Match the followings a) Deming prize 1) Business excellence b) Rajiv Gandhi quality 2) Leadership, people development and involvement award c) European quality award 3) Patterned after the Baldrige award d) Canadian award 4) Statistical quality control a) a-4, b-2, c-3, d-1 b) a-3, b-1, c-4, d-2 c) a-1, b-3, c-4, d-2 d) a-4, b-3, c-2, d-1
18. is the measurement tolerance of the instrument and defines the limits of the errors made when the instrument is used in normal operating conditions a) Accuracy b) Precision c) Control charts d) Service quality 19. Ishikawa diagram is an example of a) Control chart b) Pareto diagram c) Control chart d) Cause and effect diagram 20. In PDCA cycle, process look for deviation in implementation from the plan and also look for the appropriateness and completeness of the plan to enable the execution a) Plan b) Do c) Check d) Act 21. Match the followings a) Flow chart 1) Identify trends and patterns in the process b) Run chart 2) Can be used to find the quality problems c) Histograms 3) Determine if a manufacturing or business process is in a state of control d) Control chart 4) Identifies the frequency of quality defect occurrence a) a-2, b-1, c-3, d-4 b) a-3, b-2, c-4, d-1 c) a-4, b-2, c-1, d-3 d) a-2, b-1, c-4, d-3 22. Six sigma processes has defect level below defects per million opportunities. a) 3.4 b) 4.5 c) 5.6 d) 6.7 23. The ISO 9000 series defines a) A set of instructions that helps to inspection the parts b) A set of instructions for preparing control charts c) A set of instructions and procedure that define the quality system d) A set of information that highlight the cause and effects of the system
24. The diagram given below is an example of a) Control chart b) Pareto chart c) Scatter diagram d) Run chart 25. Read the following statement carefully Statement 1: The process is said to be in control, when an observation is outside the control limits of a control chart. Statement 2: Pareto diagram is used by management to detect substantial issues in the process a) Statement 1 is correct b) Statement 2 is correct c) Both statement 1 and 2 is correct d) Both statement 1 and 2 is incorrect Answers Key 1 2 3 4 5 6 7 8 9 10 d a a c b b d c c b 11 12 13 14 15 16 17 18 19 20 c d d c d a d a d c 21 22 23 24 25 d a c d b