National Health Leadership Conference june 12-13, 2017 vancouver, B.C. Value-based healthcare: Embracing a patient and family-centered approach call for abstracts www.nhlc-cnls.ca Title Sponsor 2014-2018
The Canadian College of Health Leaders (College) and HealthCareCAN are pleased to present the National Health Leadership Conference (NHLC). Themed Value-based healthcare: Embracing a patient and family-centered approach, the conference will be held in Vancouver, British Columbia on June 12-13, 2017. This conference is the largest national gathering of health system decision-makers in Canada including trustees, chief executive officers, directors, managers, department heads and other health leaders representing various sectors and professions in health regions, authorities and alliances, hospitals, long-term care organizations, public health agencies, community care, mental health and social services. As well, the conference draws participants from government, education and research organizations, professional associations, consulting firms and industry. The NHLC aims to explore the challenges and opportunities facing today s health leadership in Canada, and strives to provide an environment that will cultivate movement from knowledge to action. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 2
Objectives Provide a forum to enrich health leadership practices and innovations; Showcase leading practices and their success; Explore issues of common interest in the areas of accountability, effectiveness and transparency in the health system; Address the challenges facing both policy-makers and health leaders who are transforming health service delivery; Discuss types of innovation and new technologies that can improve health systems; and Identify effective ways to execute and sustain complex changes. Abstracts should address patient and family-centeredness, leadership lessons learned and one or more of the following LEADS domains: 1. Lead self 2. Engage others 3. Achieve results 4. Develop coalitions 5. Systems transformation The LEADS in a Caring Environment Capability Framework is a pan-canadian leadership capabilities framework adopted by several provinces and organizations including the Canadian Health Leadership Network (CHLNet), a network of national and provincial health organizations of which both HealthCareCAN and the College are partners. For more information on the LEADS Framework, please visit the conference web site at www.nhlc-cnls.ca. expected outcomes Conference participants will: Come away with practical ideas to bring to their work settings; Build strong networks and engage in challenging conversations; Gain insight on what it takes to be an effective leader; Identify champions of improvement that can serve as role models; and Be better equipped to address system transformation challenges. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 3
Value-based healthcare: Embracing a patient and family-centered approach NHLC 2017 will showcase leadership and success stories in achieving a patient-centered approach to value-based healthcare from both Canada and internationally. It will examine many essential dimensions of value-based healthcare, including: Canada, like health systems around the world, is struggling with rising healthcare costs, uneven quality, and how to ensure that patients and families are at the centre of a sustainable healthcare system. Canada spends more on healthcare, compared to most of its peers, and generally achieves less. Governments, health leaders and those we serve are looking for better value, improved quality, better outcomes, and enhancing the value proposition through the lens of the patient and family. In an era of increased complexity, with an aging population, a rising prevalence of chronic conditions, and the acceleration of medical innovations and at a time when health spending is outpacing economic growth achieving greater value from how health services are delivered, and ensuring that patient and family engagement are central to care planning and delivery, are essential. There is a growing understanding that the status quo is no longer acceptable - we can and must do better. How do we gain greater value from healthcare investments, achieve better health outcomes, and improve health system performance? How do we ensure that patient and family experience is central to how we define value, and that the patient is a co-creator in the process of creating and sharing value? A patient and family-centered approach is at the heart of value-based care. Patient and family-centered care and engagement have been shown to improve quality and safety, clinical outcomes, organizational efficiencies, organizational culture and patient satisfaction and experience. How do we achieve better outcomes more efficiently? How do we ensure that patients and families are at the centre of decisionmaking at all levels? Health leaders at NHLC will explore what needs to be done to create a patient and family-centered healthcare system that reflects what patients need. the role of leadership at all levels as a critical enabler of patient and family-centered value-based care; the importance of research as a key driver of a patient and family approach to value-based care; the essential role of technology, including information technology, electronic health records, and new methods of delivery, including virtual healthcare and mobile health; the strategic role of industry; the organization of new payment and compensation models and accountability around patients needs; the use of value-based healthcare models that focus on accountability for patient outcomes; the use of value-based procurement to boost innovation and improve system performance; improved integration of healthcare services across the continuum of care as patients transition through the system; and the central role of information systems and measuring outcomes to better understand how effectively the health system is achieving its goals, and support better decision-making. The conference will build on the 2016 theme Pathways to innovation and change, and will address the extent to which a patient and family-centered approach to value-based healthcare can drive improvement and innovation. Join us at NHLC 2017 and contribute to this crucial conversation on how Canada s healthcare systems can reduce costs, put the patient and the family at the centre of a sustainable system, and improve quality and outcomes. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 4
Streams There will be eight streams of concurrent sessions. Please identify the primary and secondary stream for your abstract submission. 1. Value-driven outcomes Quality. Outcomes. Efficiencies. Value. How well does the care we deliver meet the needs of individual patients? How do we achieve the best outcomes the results that are the most important to the patient in the most efficient way? 2. Reporting and measurement Choosing indicators. Measuring outcomes. Evaluating the full cycle of care and assessing value. What are Canadian healthcare organizations doing to measure outcomes, efficiencies and value-based healthcare? What are we learning from this? 5. Accountability and governance Fostering highreliability organizations. Cultures of care, transparency, and trust. What role do governors have within value-based healthcare? What are the accountabilities of the key stakeholders in value-based healthcare? 6. Integration and collaboration Creating service networks. Integrating with community resources. What are the best practices and lessons learned from the Canadian experience with integration and collaboration? How have integration and collaboration contributed to delivering value-based healthcare? 3. Creating value for citizens and the public Patient needs and wants. Public expectations. System demands. How do we find balance? How is your healthcare organization creating value for patients and their families? What is the impact of focusing on creating value for patients and their families? 4. Delivering quality improvement Improving the quality of health service delivery. Enhanced clinical practice. Learning cultures and organizations. Improved patient satisfaction and patient outcomes. How does value-based healthcare impact on your organization s approach to continuous improvement? 7. Inspiring innovation and research How does value-based healthcare inspire innovation and research? What innovations - process or outcome; clinical or administrative - or research has your organization undertaken to assist in the delivery of value-based healthcare? How do we translate research into bedside practice? 8. Francophone stream We are pleased to offer the francophone stream again this year. Please select one of the above streams as your secondary stream. Simultaneous interpretation will be offered for francophone sessions. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 5
LEADS capabilities domains for abstract submissions Lead self Self motivated leaders Are self aware They are aware of their own assumptions, values, principles, strengths and limitations. Manage themselves They take responsibility for their own performance and health. Develop themselves They actively seek opportunities and challenges for personal learning, character building and growth. Demonstrate character They model qualities such as honesty, integrity, resilience, and confidence. Engage others Engaging leaders Foster development of others They support and challenge others to achieve professional and personal goals. Contribute to the creation of healthy organizations They create engaging environments where others have meaningful opportunities to contribute and ensure that resources are available to fulfill their expected responsibilities. Communicate effectively They listen well and encourage open exchange of information and ideas using appropriate communication media. Build teams They facilitate environments of collaboration and cooperation to achieve results. Achieve results Goal-oriented leaders Set direction They inspire vision by identifying, establishing and communicating clear and meaningful expectations and outcomes. Strategically align decisions with vision, values, and evidence They integrate organizational missions, values and reliable, valid evidence to make decisions. Take action to implement decisions They act in a manner consistent with the organizational values to yield effective, efficient public-centered service. Assess and evaluate They measure and evaluate outcomes, compare the results against established benchmarks and correct the course as appropriate. Develop coalitions Collaborative leaders Purposefully build partnerships and networks to create results They create connections, trust and shared meaning with individuals and groups. Demonstrate a commitment to customers and service They facilitate collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service. Mobilize knowledge They employ methods to gather intelligence, encourage open exchange of information, and use quality evidence to influence action across the system. Navigate socio-political environments They are politically astute, and can negotiate through conflict and mobilize support. Systems transformation Successful leaders Demonstrate systems / critical thinking They think analytically and conceptually, questioning and challenging the status quo, to identify issues, solve problems and design, and implement effective processes across systems and stakeholders. Encourage and support innovation They create a climate of continuous improvement and creativity aimed at systemic change. Orient themselves strategically to the future They scan the environment for ideas, best practices, and emerging trends that will shape the system. Champion and orchestrate change They actively contribute to change processes that improve health service delivery. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 6
Conference presentations Accepted abstracts may be presented in one of the following formats: workshop, panel, oral, World Café or rapid fire presentation. Workshop Workshops are topic-specific training opportunities for professionals to enhance their skills, conceptual knowledge, or practical ideas for future implementation in their own practice. A workshop should provide participants the opportunity to take part in a hands on activity, share ideas, learn from others, develop something for themselves or solve problems in the context of their own organization. As such, workshops should have clear learning outcomes and must emphasize significant audience participation. Please note that a presentation plus a discussion does not constitute a workshop; didactic and lecture style presentation should be kept to a minimum. These are 90 minute or 2.5 hour sessions. The 2.5 hour sessions are two part sessions; part one is 60 minutes and part two is 90 minutes. The room will be equipped with a data projector, screen, laptop and moderator timer. A special registration fee of $650 + HST is extended to a maximum of four presenters per workshop. Panel presentation Panels should include a minimum of two and a maximum of three presentations addressing a common issue or topic from different perspectives followed by an interactive discussion. Each panel must provide their own moderator. These sessions are 90 minutes and must include a minimum of 30 minutes for interactive discussion. The panel should be submitted as a single presentation and should include the word panel in the title. Panelists and the moderator should be listed as co-presenters. The room will be equipped with a data projector, screen, laptop, and moderator timer. A special registration fee of $650 + HST is extended to a maximum of three presenters and one moderator per panel presentation. Oral Presentation Each oral presentation will be 20 minutes in length followed by 10 minutes for discussion. Accepted oral presentations will be grouped by LEADS capabilities domain and stream. Oral presentations should have a coherent structure, and a clearly stated purpose; they should provide descriptive information, including necessary contextual detail, and report on research findings, evaluation results, lessons learned, or other evaluative assessments. The room will be equipped with a data projector, screen, laptop and moderator timer. A special registration fee of $650 + HST is extended to a maximum of two presenters per oral presentation. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 7
World Café exchange Submit an idea or innovation and exchange it with conference delegates as part of a dialogue. Following an established World Café format, you as the host (i.e. presenter) will lead and facilitate an interactive discussion with three groups of six-eight people. Each table-host will provide a brief description of the topic, along with clear questions for discussion. Each host will have a chance to discuss their topic with three different groups. Presentation time is three minutes. This will be followed by 20 minutes of discussion; individuals will change tables for a second round and so new groups will form for further discussion on the topic for another 15 minutes; individuals will change tables a third time and discuss for a final 15 minutes. Table hosts will have five minutes to report out to the whole group at the end. We invite you to be provocative in your topics and encourage you to discuss them with your colleagues and teams prior to this event to ensure you come prepared with any feedback and discussion points you wish to address. A special registration fee of $650 + HST is extended to a maximum of two presenters per round table presentation. No audio-visual equipment will be provided. Rapid fire presentation In the rapid fire presentation format, multiple speakers in the same stream present under a strict set of guidelines designed to keep the information flowing and develop a dynamic and fast conversation that will lead to networking around important topics of interest. The rapid fire session is a live, interactive format to present research, innovations, or projects relevant to the theme. The session will feature approximately six presenters, each one scheduled for a rapid three minutes to present their ideas followed by four minutes for questions and discussion. Presenters should focus on being brief, clear, and highlighting impact. However, presenters will have access to a projector and may present a maximum of three slides but remember, less is more and the goal isn t to be exhaustive but to create dialogue. The result is a fast-paced session that changes topics several times in an effort to keep the audience on their toes. The room will be set theatre style and will be equipped with a data projector, screen, laptop and moderator timer. A special registration fee of $650 + HST is extended to a single (1) presenter per rapid fire presentation. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 8
submission instructions Formats Before starting the online submission process, please prepare your abstract in MS Word format including the title, abstract, authors and organizations. Once your abstract is finalized, please proceed to www.nhlc-cnls.ca to start completing the online submission form. The abstract should be prepared in paragraph format keeping in mind the word count for the type of abstract you are submitting. The word count excludes the title. You can cut and paste the text from your MS Word document to the abstract form. Do not include the author information in the abstract text. You will require the following information to complete the abstract submission form: Target audience (i.e. Senior leaders, middle management, emerging leaders); Presentation level: introductory, intermediate, or advanced. This is reflective of the level of knowledge or experience about the topic the learner is expected to have before coming; LEADS Framework domain (i.e. Lead self, Engage others, Achieve results, Develop coalitions, or Systems transformation); Primary and secondary stream (Value-driven outcomes, reporting and measurements, delivering quality improvement, accountability and governance, integration and collaboration, inspiring innovation and research, and the francophone stream); List of authors including organizations; 50 word biography for each presenting author (for introductory purposes); Primary contact person (As the primary contact, only this person will receive correspondence and is expected to share it with their co-presenters); Presentation format (please select only one format). Panel, oral, World Café and rapid fire submissions Panel, oral, World Café and rapid fire submissions should be prepared in paragraph format and structured as follows: Learning objectives and how it fits the theme and selected stream; Activities, methods, innovations; Outcomes, results; Leadership lessons learned; System change(s); and Conclusion. Panel submissions must not exceed 500 words (3,200 characters including spaces). Oral, World Café and rapid fire abstract submissions must not exceed 200 words (1,320 characters including spaces). Guidelines for corporate submissions We welcome submissions from private sector partners, provided that they address (a) cooperative venture(s) with a non-profit sector partner and include the latter as a co-presenter. The abstract should present an unbiased description of a certain method or service, discussing both pros and cons. Both obvious and subtle advertisement of any products or services is in direct conflict with the spirit of the conference. Examples of the former include repeated references to products or trade names and excessive use of corporate logos and trademarks in graphic illustrations. Photographs of commercial equipment are not permitted unless they add educational value. The Planning Committee insists that all authors and presenters understand without exception, that commercialism is inappropriate and will not be tolerated. Authors are asked to abide by these constraints when preparing their abstracts, and presentations. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 9
Workshop submissions Workshop submissions should include the following: Background Overall objective for workshop Workshop goals Ideas to be explored, skills to be acquired, or problems to be addressed Intended learning outcomes for participants Timings that clarify the structure of the workshop and activities, including opportunities for reflection Originality and innovation Steps aimed at engaging the audience and facilitating interaction Relevance to the conference theme Practical application of learning through such takeaways as tools, templates, checklists, etc. Table of activities, see sample in the chart to the right. Workshop submissions must not exceed 500 words (3,200 characters including spaces). Registration Please note that abstract presenters are responsible for their conference registration fee and all related expenses such as accommodations and travel. As part of your workshop abstract submission, please provide a table with the same columns as the example below. Time Objective Method/Activity Outcome Materials/Resources 15 minutes Awareness of X issues Table discussions Ice breaker PowerPoint List of challenges 20 minutes Analyze root cause Group case study Learn/apply Case study Fishbone method Flip chart etc. Required equipment and/or room set up. Please send the table describing your workshop activities and learning outcomes to Brianna Lavoy at info@nhlc-cnls.ca. The table is in addition to the 500 word abstract. Language of Submissions Abstracts may be submitted in English or French and, if accepted, will be presented in the language of submission. Simultaneous interpretation will only be provided for the francophone stream. Selection criteria Abstracts will be peer reviewed according to the following criteria: Statement of purpose; Learning objectives and outcomes clearly articulated; Relevance to the theme and selected stream; Evidence that the practice achieved its objectives; Practical applications; Leadership lessons learned; System change(s); Originality and innovation; and Evaluation results (from previous presentations at NHLC if applicable). Submission deadline Online submissions will be accepted until October 31, 2016, by 11:59 p.m. EST. All abstract submissions will receive an e-mail confirmation receipt. If a confirmation is not received, please contact the NHLC Secretariat by e-mail at info@nhlc-cnls.ca or at 1-800-363-9056, ext. 237. Abstract submissions received via e-mail, fax or mail will not be accepted. Additionally the following apply for: Workshop Submissions Overall learning activities and steps aimed at engaging the audience and facilitating interaction. Panel Submissions Evidence of planning, coherence and integration of presentations Steps aimed at engaging the audience and facilitating interaction Each criteria will be scored on a scale of 1 to 10. All criteria are weighted equally. The Planning Committee reserves the right to accept abstracts for a different presentation format than indicated in the submission. The Planning Committee reserves the right to limit the number of abstracts accepted from one organization. DEADLINE Abstracts must be received by 11:59 p.m. EST, October 31, 2016. National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 10
Important dates September 12, 2016 Online abstract submission opens October 31, 2016 Abstract submission deadline December 1, 2016 Conference registration opens December 16, 2016 Notification of selected abstracts February 17, 2017 Super early bird deadline March 3, 2017 Conference preview available April 28, 2017 early bird deadline June 12-13, 2017 National Health Leadership Conference Registration fee includes admission to all conference sessions, two continental breakfasts, four (4) refreshment breaks, two (2) luncheons and the Chairs Reception. The conference preview will be available in March 2017. All presenters are required to pay the special rate of $650 + HST. Please do not register until you are advised of your abstract submissions. Special registration instructions will be included in your presenter communication. Conference registration fees Presenter Fee Super Early Bird Fee* Early Bird Fee** Regular Fee Student Fee*** One Day Registration $650 + HST $760 + HST $865 + HST $965 + HST $310 + HST $650 + HST Members of the Canadian College of Health Leaders and HealthCareCAN are entitled to a $50 discount. * Applicable to the first 150 registrations received. Registration fees must be received no later than February 17, 2017 to qualify for the super early bird rate. ** Registration fees must be received or postmarked no later than April 28, 2017 to qualify for the early bird rate. *** Proof of full-time student status required upon registration. For further information, please contact Brianna Lavoy, NHLC Secretariat Tel: 613-235-7219 or 1-800-363-9056 (ext. 237) info@nhlc-cnls.ca National Health Leadership Conference June 12-13, 2017 www.nhlc-cnls.ca 11