Business Management Assistant, diploma in business economics/administration, Berlin and Cambridge Expertise in Change Consultancy since 1997 Pioneer of Large-Group-Confernce-Methods in German speaking countries with 50 up to 20.000 people; Topics: Strategy, Innovation, Leadership, Vision Statement Author of various books and articles on large-group-intervention-methods Train the Trainer Work range: Europe, USA, Australia International origin (German/ Lebanese) Born 1967 Personality: Dynamic, precise, fast and analytical comprehension, efficient, stringent and positively thinking 2
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Change Consulting Whether you are starting from scratch or you are already in the midst of it. Change needs to happen immediately. Questions pop up like, where should we start and with whom? Which method should we apply and when? How and when do we involve the employees? How should I behave as a leader? How can we keep the process running or how do we deal with conflicts? What I can do for you: Consulting about specific questions that occur in your change process Developing process procedures (process architectures) and interventions as well as communication strategies Coaching for change-crucial presentations in front of your people Change Management The change concept is clear but you need someone to manage the whole process, to keep it running and sustainable. I will gladly take over facilitation, coordination and roll-out of change measures as well as integrating them in daily routines. Will lead you through the process according to a timeline and process procedure and provide adequate project structure. At all times, you know the goals and the chosen measures. You oversee the results and how they are integrated in the next steps. I facilitate project meetings, workshops and conferences. Evaluation of the process is a matter of fact. In this way, project management, consulting and facilitation blend. 4
Large-Group-Conferences You decide to go for the big impact. A conference with 100, 500, 1000 people or even your entire workforce. Results and interactivity are priority. Your staff is actively working to get answers to the organizational issue that needs to be solved quickly and create cooperative results. This is the best prerequisite for a successful enterprise. 3 things I can do for you: Development of conference procedures and facilitation of the conference Full preparation of the event from the details to the big picture Creative event creation using light and music shows, film and artists as well as with new communication methods in cooperation with business partners of Carole Maleh ChangeConsultant Interim Management The posts are available: Head of Organizational Development or Project leader for Change, but you still haven t found a suitable candidate. I can jump in at short notice and take care of your processes. As soon as you have found an appropriate person I will organize a good handover. How can I support? Get in contact Together we will see what is best for your company All offers are custom tailored to your needs 5
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Appreciative Inquiry (AI): Der Weg zu Spitzenleistungen Maleh, C. zur Bonsen, M., Beltz Verlag, Weinheim 2001 Open Space: Effektiv arbeiten mit großen Gruppen Maleh, C., Beltz Verlag, Weinheim 2000 Open Space in der Praxis: Erfahrungsbeispiele: Highlights und Möglichkeiten Maleh, C., Beltz Verlag, Weinheim 2002 Moderationsmethode und Zukunftswerkstatt Maleh, C. Ulrich Dauscher, Ziel Verlag, Augsburg 2005 ebuch Open Space: planeasy Die Software für Moderation und Training Maleh, C., Ziel Verlag, Augsburg 2005 ebuch: Appreciative Inquiry Maleh, C., Ziel Verlag, Augsburg 2005 7
References Dr. Karl-Heinz Neff Bayer HealthCare Our experience with the cama Institute was remarkably positive. The collaboration was always characterized by the following attributes: Disciplined, outstandingly well structured, intense, target-oriented, process- and customer-oriented. Already the project work was a special experience. The results of the conference however exceeded all expectations by far. Jürgen Fuchs AOK Sachsen-Anhalt Collaboration with Carole Maleh and the cama Institut is very exhausting! Why? Because one is forced to systematically analyze the initial situation, find mistakes or is adverted to blemishes, which one has not seen before or did not want to see. This solid and stringent procedure successfully continues during project set-up, planning and execution as well as during implementation. Even 10 years after the principle-process with the cama Institut this project is seen an a master piece in creating corporate culture. Hermann Arens Stadtwerke Hannover AG I would recommend the cama Institute as it consequently follows the philosophy to achieve quality form the beginning, always with the real customers benefit in mind. She would rather miss an assignment if the customer does not follow his true benefit oneself. Clemens Wieland Bertelsmann Stiftung Collaboration with cama was absolutely professional and the result brilliant! 8
Success Stories Multinational Pharmaceutical Corporation Initial Situation Challenge Result The Corporation needed to adjust to new market requirements and therefore wanted to attune to a new strategy. Operational Excellence and Lean Six Sigma had already been introduced, in order to stand the rising competitive pressure. It was necessary to implement the change instruments in a robust way and stimulate an open-minded attitude toward change among 1700 people. Especially the leader needed to see the need for change and act accordingly. Therefore, an additional target of the project was to orient leadership qualities according to the new strategy and Operational Excellence. Every single employee must understand that there must be more openmindedness towards change in order to keep the plant economically stable in a sustainable way. At that moment this was not seen as necessary. Moreover, the instrument of Operational Excellence should be clear to everyone and the chain of economic value added should be optimized. A focus toward the new strategy should be realized as well as a rise in leadership qualities. All employees were involved in a month-long process that included a large group conference and a road show. The conference invoked a high level of understanding for Operational Excellence and a variety of initiatives to foster the strategy and to implement new structures to support change. A new leadership instrument was implemented based on the conference s results. Sustainability of the process results has been secured by subsequent structured and facilitated meetings, several other smaller conferences, a continued flow of information and a project manager who took care of the execution of all binding resolutions. 9
Success Stories Multinational Tourist Corporation Initial Situation Challenge Result The corporation had to face comprehensive, world-wide changes. Leadership quality was seen as its core. Therefore leadership abilities needed to be focused on and enhanced. We had to create understanding of leadership assessment. Criteria needed to be developed in order to measure the leadership qualities of all leaders. Those criteria needed to then be transformed into measurable figures to provide a sound basis for the new assessment systems. All the assessment criteria were decided on by consensus during a large group conference. As a result the leadership had high trust of those the assessment systems that a smooth implementation and use of the system was possible. 10
Success Stories Multinational Business Consultancy Corporation Initial Situation Challenge Result Due to the economic crisis in 2009 less turnover was achieved. Even though improvements were in sight, the consultants and managers needed to be attuned to a new sales culture. The unpopular task of selling needed to be re-envisioned. A long-lasting process had to be initiated instead of short-lived initiatives and measures that had been taken up to this point. Consultants and management needed to be involved and inspired about selling which they had not seen as important up to that time. The competitive patterns among the consultants and the regions needed to be opened and team-openness and team thinking needed to increase. Credibility and trust in a lasting process among the consultants has been achieved by a rigorous and target-oriented procedure. A large group conference enabled participants to accept the new sales philosophy and has triggered various implementation measures. The core of sustainability was a special roll-out concept with continuous and targeted communication, road shows, regional conferences, team meetings and various sales measures. 11
Success Stories National Health Insurance Company Initial Situation Challenge Result The company was weakened due to several waves of dismissals, a merger and years of austerity measures. New principles needed to again bring the people together and help them stand up for their company. The focus on market and customers had to be sharpened. The lack of motivation to work for this company and the diminished trust of the staff concerning its management needed to be overcome for a better future. Via measures in which all people were involved, trust in the process and in the future of the company was re-established. The efficiency and the atmosphere at the workplace were measurably improved. The commonly developed principles have proven to be a stable ground for positive change during the coming years. 12
Since 1997 Since 2000 Since 1997 General Manager, Executive and Senior Consultant of cama Institute for Communication Development publication of the first German books about large group conferences lecturer, trainer and speaker at training institutes and companies covering change management, large group conferences and successful management 1997 Founder of the consultancy cama Institute for Communication Development, specialized in profound and comprehensive change processes - Pioneer in the German-speaking countries Since 1993 Trainings in a) business skills - change management, large group conferences, leadership, communication, facilitation & presentation, NLP-Practitioner Coach, Cambridge Proficiency English b) other skills - playing and singing, personal development 1997 Trainer for business management (Subject Marketing) at Chamber of Commerce, Berlin 1995 1996 Marketing Studies at Anglia Polytechnic University in Cambridge, England 1993 1998 Studies of Business Economics at Polytechnic University for Economics and Law (Hochschule für Wirtschaft und Recht) Berlin, main subject: Marketing 1990 1993 Training Business Management Assistant at DeTeWe, Berlin 1988 1990 Dancing education 1988 Graduation High School, Berlin 13
Bertha-von-Suttner Platz 1a D-30173 Hannover fon +49(0)511 / 283 20 55 mobil +49(0)173 / 62 61 62 8 e-mail cama@carole-maleh.com Get a deeper impression by reading: www.carole-maleh.com 14