BCOT CSLO Cerritos College Date: 11/13/2014 BCOT155 - Admin Secretarial Procedrs Students describe how an effective administrative professional sets goals and makes decisions. Students develop an understanding of effective team behavior and workplace team composition. Students define the personal and work characteristics that contribute to a positive professional image. Students explain the convention of business etiquette. Students explain the signs and effects of stress in the workplace. Students define the importance of effective written and verbal communication in the office. Students explain the importance of effective customer service and the use of proper telephone etiquette. Students define the importance of records management. BCOT131 - Beg Coll Key & Doc Pro Students develop keyboarding skills of alpha, numeric, and symbol keys using the touch-type process. Students key and format a business letter, distinguishing between block, modified-block, and personal styles. Students key and format a memo with/without an attachment. Students format business reports one-page, multi-page, and bound reports with/without footnotes, side headings, and paragraph headings. Students format and key an academic report with a list. Students key and format tables in boxed, open, and ruled styles. Students key and format preliminary report pages title page, table of contents, and an outline. Students key and format employment documents letter of application, résumé, job application, and follow-up letter. Students demonstrate keyboarding speed and efficiency in a five-minute timed writing. BCOT3T - Bus Comm Ofc Technology Lab Students utilize any one or all of the following: MS Office (access, Excel, PowerPoint, or Word), GDP program, Keychamp program that will allow students to complete all computerized projects assigned in BCOT classess. Students utilize internet resources for completing homework online or for researching various topics assigned in BCOT classes. BCOT162 - Bus Spell & Proofread Skls Students demonstrate how to form noun plurals. Students demonstrate how to form and use the possessive case of nouns. Students use personal pronouns in the nominative, objective, and possessive cases. Students form and use the comparative and superlative degrees of adjectives and adverbs. Students apply the rules of subject/verb agreement. Students recognize and use proofreader s marks. BCOT46 - Business Communications Students apply the rules of commas, capitalization, and other punctuation to write with clarity, consistency, and accuracy. Students demonstrate how to form and use the comparative and superlative degrees of adjectives and adverbs. Students demonstrate how to form the plurals of regular and irregular nouns, proper nouns, surnames, compound nouns, foreign nouns, numerals, letters, degrees, and abbreviations. Students demonstrate how to form and use the possessive case of nouns. Students use personal pronouns in all three cases nominative, objective, and possessive. Page 1 of 5
Students write the correct form of irregular verbs. Students identify verbs in the simple, perfect, and progressive tenses. Students the rules of subject/verb agreement. BCOT147 - Business Communications Students explain why business communication is important to individual and organizations. Students explain the communication process and how cultural differences affect business. Students describe current technology advances and their use to improve organizational productivity. Students write clear, concise, and effective sentences in business documents. Students develop clear, concise, logical, coherent, and effective paragraphs in business documents. Students compose and format business letters, memos, and e-mails. Students compose and format business reports. Students prepare a business presentation in PowerPoint. Students prepare targeted and general resumes in chronological, functional, or combination format. BCOT54 - Business Writing for Managers Students identify the need and importance for written and verbal reports, proposals, letters, memos, and other business documents. Students discuss the elements of the communication process including planning, problem solving, organizing, writing, listening, and presenting techniques. Students analyze audience needs and desires in a cross-cultural situation in preparing written business documents. Students prepare and deliver an individual or team oral-presentation appropriate for a business meeting. Students use a social media and related internet writing contexts to demonstrate 'netiquette' applicable to a business environment. Students write an employee evaluation. Students write a personal resume and prepare for a career interview. Students write specific business documents-reports, proposals, letters, memos, and e-mails. BCOT62 - Computer Keyboarding Students demonstrate general knowledge of keyboarding theory and practice. Students develop keyboarding skills using the alpha keys by touch. Students develop keyboarding skills using the numeric and symbol keys by touch. Students demonstrate keyboarding speed and proficiency in a five-minute timed writing exercise. BCOT71 - Computers In the Med Office Students learn to backup and restore data files, view backup data files, and process end-of-month data. Students learn to file electronic claims. Students learn to record patient's account charges and payments. Students learn to schedule appointments. Students learn to use the menus and screens in Medisoft. Students print ledger, aging, insurance aging, and patient day sheet reports. Students understand how to use, organize, and change patient information. Students understand the importance of Medisoft in a medical office. BCOT60 - Customer Serv/Telephone Tech Students explain the customer service environment. Students define what is entailed in serving a diverse population of customers. Students explain customer behavior, loyalty, and exceptional service. Students give examples on how to deal with attitude, angry customers, and relationship building. Students determine how best to resolve customer problems and complaints. Students use problem-solving, time, and stress management skills. BCOT52 - Data Entry Students define the data entry process and terminology. Page 2 of 5
Students demonstrate how to enter data correctly and efficiently. Students explain the common practices for entering data. Students proofread and evaluate date entries. Students use Data Entry software. Students use keyboarding terminology. BCOT150 - International Bus Comm Students develop an understanding of cultures and subcultures and the role they play in communicating and negotiating effectively in a global business environment. Students examine contrasting cultural values and their impact on the international communication and negotiation process. Students evaluate verbal thought patterns and nonverbal cues as they relate to conducting business abroad or in a multicultural domestic environment. Students increase communication and negotiation effectiveness across cultures by examining language diversities, verbal dueling, high and low content language, and conversation taboos. Students examine country-specific dress, behavior, taboos, and other business and social customs as they relate to conducting business with persons from other cultures. Students study international law, as well as home country and host country laws, that relate to conducting business in multicultural environments. Students write a report about a specific country addressing location; cultural values; language; verbal thought patterns and nonverbal cues; written communication patterns; etiquette; business and social customs; intercultural negotiation processes; country-specific dress, behavior, and taboos; and laws as they relate to conducting business. BCOT114 - Intro Microsoft Office Students create, edit, save, and print a document using Word. Students prepare a fax using Word. Students create a workbook using contract price calculated formulas that show projected revenue and total sum format for appearance, and sort using Excel. Students create labels, values, and formulas using Excel. Students sort, preview, change page orientation, and filter and hide columns using Access. Students find, sort, filter, and delete records using Access. Students create a presentation using PowerPoint. Students prepare a presentation with user-selected design, type text, add transition, duration and sound using PowerPoint. BCOT152 - Job Search/Business Field Students develop self-motivation and confidence-building skills. Students identify and focus on job strengths and match them to the best possible job and career targets. Students organize job search and identify the best potential employers. Students prepare a resume and cover letters that get positive results. Students develop a career portfolio that demonstrates job readiness. Students use the Internet to increase career knowledge and employment potential. BCOT63 - Keyboarding Speed/Control Students demonstrate improvement in keyboarding speed from entry-level keyboarding test score. Students demonstrate improvement in keyboarding accuracy from entry-level keyboarding test score. BCOT81 - Legal Office Procedures Students identify specific areas of law and recognize the basic legal documents required for each of these areas. Students discuss the court structures and its influence on the legal environment. Students prepare legal documents. Students define the procedures involved in the litigation process. Students explain the U. S. legal system and sources for doing legal research. Students use knowledge of family; wills, trusts, and probate; business organizations; real estate; and criminal law to perform office procedures. BCOT70 - Medical Machine Transcript Students evaluate personal aptitude and attributes and assess personal readiness for careers in medical transcription. Page 3 of 5
Students describe the purpose and information contained on the most common types of reports transcribed. Students correctly use medical terms and their elements to the context and purpose of the communication. Students edit medical reports to conform with AAMT style guides. Students proofread and correct transcripts to produce error-free documents. Students select and use appropriate general and specialty reference materials. Students transcribe authentic medical dictation of varying complexity and format in specialty heathcare fields dermatology; ophthalmology; otorhinolaryngology; pulmonology; cardiology; gastroenterology; obstetrics & gynecology; urology & nephrology; orthopedics; neurology; hematologyoncology; immunology. BCOT113 - Microsoft Excel Students create a workbook using IF statements. Students format a worksheet inserting PMT formulas. Students format a worksheet using the DATE function. Students format and filter a worksheet. Students copy and paste data and insert WordArt in a workbook. Students create and format a line chart, a bar chart, and a pie chart. Students insert a Text Box and Save workbook as a Web page. BCOT97 - Microsoft Outlook Students compose, send, and respond to e-mail messages including attachments Students find, arrange, organize, manage, and archive e-mail messages. Students schedule meetings and appointments and maintain monthly calendars. Students manage contacts information and coordinate the data with e-mail and scheduling functions. Students use Outlook s Task feature to track information about jobs or to assign tasks to others. Students customize Outlook features or tools to meet individual information management needs. BCOT96 - Microsoft PowerPoint Students create a Deductible Income Exceptions presentation and an Electronic Design presentation. Students create, format, and modify a Benefits presentation. Students format and add enhancements to a Travel presenation. Students create and format tables and SmartArt in a restaurant presentation. Students format a presentation in Slide Master View and save the presentation as a template. Students apply animation effects to a Travel presentation. Students copy Word and Excel data in a Sales Conference presentation. BCOT112 - Microsoft Word Students create and format a document. Students format a report. Students create and format a table. Students create a flyer. Students create an envelope and labels. Students create a SmartArt diagram. Students create a form letter, source, and merge letters and envelopes. BCOT118 - MS Access for Office Students create tables in database. Students create relationships between tables. Students modify tables. Students design a Query with a calculated field entry. Students relate tables and create forms in a database. Students create forms using the form Wizard. Page 4 of 5
Students create labels using the label Wizard. Students filter records in tables. BCOT161 - Principles Of Filing Students define the importance of recorded information. Students explain how records are identified and stored. Students use alphabetic filing rules for personal and business filing systems. Students use consecutive numeric or terminal-digit numeric filing rules for business filing systems. Students are subject filing rules for business filing systems. Students use geographic filing rules for business filing systems. BCOT80 - Processing Law Office Doc Students practice decision-making skills in preparing and formatting court papers, legal instruments, and other documents. Students use the Office Procedures Manual to locate specific information required for completing legal work. Students key documents from draft in the correct format. Students prepare documents using advanced features of MS Word. Students organize, locate, and save the files created and used. Students create a file management structure to save work in an organized format. Page 5 of 5