SW 841: Generalist Social Work Practice II

Similar documents
University of Arkansas at Little Rock Graduate Social Work Program Course Outline Spring 2014

GROUP COUNSELING: THEORIES AND PROCEDURES MHS 6500 SPRING 2015 Counselor Education University of Florida Patricia Hurff, Ph.D.

BSW Student Performance Review Process

Adler Graduate School

Introduction to Personality Daily 11:00 11:50am

Northeastern University Online Course Syllabus

PSY 1012 General Psychology. Course Policies and Syllabus

Be aware there will be a makeup date for missed class time on the Thanksgiving holiday. This will be discussed in class. Course Description

I. PREREQUISITE For information regarding prerequisites for this course, please refer to the Academic Course Catalog.

Jeffrey Church and Roger Ware, Industrial Organization: A Strategic Approach, edition 1. It is available for free in PDF format.

CHEM 1105: SURVEY OF GENERAL CHEMISTRY LABORATORY COURSE INFORMATION

Scottsdale Community College Spring 2016 CIS190 Intro to LANs CIS105 or permission of Instructor

Pitching Accounts & Advertising Sales ADV /PR

ECON492 Senior Capstone Seminar: Cost-Benefit and Local Economic Policy Analysis Fall 2017 Instructor: Dr. Anita Alves Pena

LBTS/CENTER FOR PASTORAL COUNSELING

FACULTY OF EDUCATION Master of Counselling

Master of Social Work Field Education University of New Hampshire. Policy and Procedure Manual

San José State University

Required Texts: Intermediate Accounting by Spiceland, Sepe and Nelson, 8E Course notes are available on UNM Learn.

Introduction to Sociology SOCI 1101 (CRN 30025) Spring 2015

COURSE SYLLABUS for PTHA 2250 Current Concepts in Physical Therapy

PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE MASTER SYLLABUS. PROFESSIONAL PRACTICE IDT 2021(formerly IDT 2020) Class Hours: 2.0 Credit Hours: 2.

Class Numbers: & Personal Financial Management. Sections: RVCC & RVDC. Summer 2008 FIN Fully Online

Economics 6295 Labor Economics and Public Policy Section 12 Semester: Spring 2017 Thursdays 6:10 to 8:40 p.m. Location: TBD.

COUN 522. Career Development and Counseling

Post Test Attendance Record for online program and evaluation (2 pages) Complete the payment portion of the Attendance Record and enclose payment

Syllabus for GBIB 634 Wisdom Literature 3 Credit hours Spring 2014

Human Development: Life Span Spring 2017 Syllabus Psych 220 (Section 002) M/W 4:00-6:30PM, 120 MARB

Office Hours: Day Time Location TR 12:00pm - 2:00pm Main Campus Carl DeSantis Building 5136

ACADEMIC POLICIES AND PROCEDURES

EDUCATION TEACHING EXPERIENCE

BA 130 Introduction to International Business

KOMAR UNIVERSITY OF SCIENCE AND TECHNOLOGY (KUST)

HIST 3300 HISTORIOGRAPHY & METHODS Kristine Wirts

JANE ADDAMS COLLEGE REGISTRATION PACKET: SUMMER/FALL 2017

Non-Academic Disciplinary Procedures

Spring 2014 SYLLABUS Michigan State University STT 430: Probability and Statistics for Engineering

Academic Freedom Intellectual Property Academic Integrity

Indiana University Northwest Chemistry C110 Chemistry of Life

Santa Fe Community College Teacher Academy Student Guide 1

ENV , ENV rev 8/10 Environmental Soil Science Syllabus

THE FIELD LEARNING PLAN

- COURSE DESCRIPTIONS - (*From Online Graduate Catalog )

CG 593 Practicum in Counseling Fall 2014

HUMAN DEVELOPMENT OVER THE LIFESPAN Psychology 351 Fall 2013

BIOL 2402 Anatomy & Physiology II Course Syllabus:

TROY UNIVERSITY MASTER OF SCIENCE IN INTERNATIONAL RELATIONS DEGREE PROGRAM

MSW Field Placement Manual Foundation and Advanced

Psychology 101(3cr): Introduction to Psychology (Summer 2016) Monday - Thursday 4:00-5:50pm - Gruening 413

Educating Students with Special Needs in Secondary General Education Classrooms. Thursdays 12:00-2:00 pm and by appointment

Fashion Design & Merchandising Programs STUDENT INFORMATION & COURSE PARTICIPATION FORM

PROGRAM REQUIREMENTS FOR RESIDENCY EDUCATION IN DEVELOPMENTAL-BEHAVIORAL PEDIATRICS

SY 6200 Behavioral Assessment, Analysis, and Intervention Spring 2016, 3 Credits

Accounting 312: Fundamentals of Managerial Accounting Syllabus Spring Brown

BIOL Nutrition and Diet Therapy Blinn College-Bryan Campus Course Syllabus Spring 2011

MTH 215: Introduction to Linear Algebra

PSYC 620, Section 001: Traineeship in School Psychology Fall 2016

Promotion and Tenure Guidelines. School of Social Work

Monday/Wednesday, 9:00 AM 10:30 AM

Course Syllabus It is the responsibility of each student to carefully review the course syllabus. The content is subject to revision with notice.

MSW POLICY, PLANNING & ADMINISTRATION (PP&A) CONCENTRATION

FINN FINANCIAL MANAGEMENT Spring 2014

SPCH 1315: Public Speaking Course Syllabus: SPRING 2014

IUPUI Office of Student Conduct Disciplinary Procedures for Alleged Violations of Personal Misconduct

MASTER S PROGRAMS IN PROFESSIONAL COUNSELING STUDENT HANDBOOK

Psychology 102- Understanding Human Behavior Fall 2011 MWF am 105 Chambliss

HCI 440: Introduction to User-Centered Design Winter Instructor Ugochi Acholonu, Ph.D. College of Computing & Digital Media, DePaul University

Field Work Manual Masters of Social Work Program

Language Arts Methods

Kannapolis City Schools 100 DENVER STREET KANNAPOLIS, NC

MURRAY STATE UNIVERSITY DEPARTMENT: NUTRITION, DIETETICS, AND FOOD MANAGEMENT COURSE PREFIX: NTN COURSE NUMBER: 230 CREDIT HOURS: 3

Many instructors use a weighted total to calculate their grades. This lesson explains how to set up a weighted total using categories.

APPLIED RURAL SOCIOLOGY SOC 474 COURSE SYLLABUS SPRING 2006

Required Text for Course

ECD 131 Language Arts Early Childhood Development Business and Public Service

PSYCHOLOGY 353: SOCIAL AND PERSONALITY DEVELOPMENT IN CHILDREN SPRING 2006

Course Syllabus Art History II ARTS 1304

Supervision & Training

Beginning and Intermediate Algebra, by Elayn Martin-Gay, Second Custom Edition for Los Angeles Mission College. ISBN 13:

University of Florida ADV 3502, Section 1B21 Advertising Sales Fall 2017

Clinical Mental Health Counseling Program School Counseling Program Counselor Education and Practice Program Academic Year

School of Social Work University of Wisconsin-Madison 1350 University Avenue Madison, WI 53706

Life Span Development HDCN 6320 Section 775

COURSE SYLLABUS HSV 347 SOCIAL SERVICES WITH CHILDREN

CRITICAL THINKING AND WRITING: ENG 200H-D01 - Spring 2017 TR 10:45-12:15 p.m., HH 205

SUBSTANCE USE DISORDER TREATMENT TRAINING CERTIFICATE PROGRAM. Student Handbook

AST Introduction to Solar Systems Astronomy

FIN 571 International Business Finance

uh.edu/socialwork COURSE TITLE/SECTION: SOCW 7325 (16255) ASSESSMENT IN SOCIAL WORK PRACTICE

Intensive English Program Southwest College

College of Social Sciences. Bachelor of Science in Human Services Version 5 Handbook

THE UNIVERSITY OF WESTERN ONTARIO. Department of Psychology

PHO 1110 Basic Photography for Photographers. Instructor Information: Materials:

Life Span Development HDCN 6320 Section 775

EDUC 2020: FOUNDATIONS OF MULTICULTURAL EDUCATION Spring 2011

Penn State University - University Park MATH 140 Instructor Syllabus, Calculus with Analytic Geometry I Fall 2010

Fullerton College Business/CIS Division CRN CIS 111 Introduction to Information Systems 4 Units Course Syllabus Spring 2016

COURSE INFORMATION. Course Number SER 216. Course Title Software Enterprise II: Testing and Quality. Credits 3. Prerequisites SER 215

HMS 241 Lab Introduction to Early Childhood Education Fall 2015

TITLE 23: EDUCATION AND CULTURAL RESOURCES SUBTITLE A: EDUCATION CHAPTER I: STATE BOARD OF EDUCATION SUBCHAPTER b: PERSONNEL PART 25 CERTIFICATION

Transcription:

MICHIGAN STATE UNIVERSITY SCHOOL OF SOCIAL WORK SPRING SEMESTER 2009 Class Location: C201 Snyder Hall (SNY) Class Time: Tuesdays 6:00 8:50 PM Class List: timone@list.msu.edu 1 Instructor: Tim Stocks Office: 202 Baker e-mail: stocks@msu.edu Home Voice: 517-394-8270 Work Voice: 517-432-4092 Work Fax: 517-353-3038 Office Hours: Tuesday - 5:00 5:45 PM Class Web Site: http://www.msu.edu/course/sw/841/stocks/ SW 841: Generalist Social Work Practice II I. PREREQUISITES: SW 840: Generalist Social Work Practice I. This class must be taken concurrently with SW 894B. II. COURSE DESCRIPTION This course is the second in a two-part sequence designed to provide foundation generalist social work practice skills. Continuing the process begun in Generalist Social Work Practice I (SW 840), students are expected to build on skills related to developing professional relationships with clients and relevant others, conducting psychosocial assessments, and implementing empirically-based clinical practice. The focus of this course is on selecting and implementing appropriate interventions for work with individuals, families, groups, and communities. Selection of interventions should be consistent with the client s developmental stage, ethnicity, and gender. Interventions will be based upon empirically tested practice models. An additional area of focus will be the development of ethical decision-making, grounded in the NASW Code of Ethics. Methods of Instruction Skills and knowledge will be imparted via assigned readings and exercises, lecture, and class discussion. Occasionally, videotapes and guest speakers may present course content. There will be content presented in class meetings that will not be covered in the assigned readings. Similarly, there will be content presented in the assigned readings that will not be covered in class meetings. You will be responsible for mastering all content. III. TEXTS Occasionally, the book stores may sell out of texts. Students have told me that they have received texts sooner by ordering them on-line than by placing a special order through a book store. Some on-line book sellers include Alibris http://www.alibris.com/ Amazon http://www.amazon.com/ Barnes & Noble http://www.barnesandnoble.com/

III. SW 841: Generalist Social Work Practice II - 2 TEXTS (continued) A. Required American Psychological Association. (2001). Publication manual of the American Psychological Association (5th ed.). Washington, DC: American Psychological Association. ISBN-10: 1-557987-91-2. ISBN-13: 978-1-557987-91-4 Corey, G. (2009). Theory and practice of counseling and psychotherapy (8 th edition). Pacific Grove, CA: Brooks/Cole. ISBN-10: 0-495102-08-3. ISBN-13: 978-0-495102-08-3. Corey, G., Corey, M., & Callanan, P. (2007). Issues and ethics in the helping professions (7 th edition). Pacific Grove, CA: Brooks/Cole. ISBN-10: 0-534614-43-4. ISBN-13: 978-0-534614-43-0. Hardcastle, D.A., Powers P.R., & Wenocur, S. (2004). Community practice: Theories and skills for social workers (2 nd edition). NY: Oxford University. ISBN-10; 0-195141-61-X. ISBN-13: 978-0-195141-61-0. James, R.K. (2008). Crisis intervention strategies (6 th ed.). Pacific Grove, CA: Brooks/Cole.. ISBN-10: 0-495100-26-9. ISBN-13: 978-0-495100-26-3. Lum, D. (2007). Culturally competent practice: A framework for understanding diverse groups and justice issues (3 rd ed.). Pacific Grove, CA: Brooks/Cole. ISBN-10: 0-495189-78-2. ISBN-13: 978-0-495189-78-7. Reserve CoursePack. At Main Library. B. Recommended Roth, A. & Fonagy, P. (2004). What works for whom?: A critical review of psychotherapy research (2 nd edition). NY: Guilford Press. ISBN: 1-572306-50-5. ISBN-13: 978-1-59385-272-6. IV. COURSE OBJECTIVES This course will acquaint you with assessment and intervention by developmental stage and type of client system across different models of social work practice. Students will demonstrate continued understanding and mastery of information and skills taught in SW 840: Generalist Social Work Practice I. understand and apply the principles of culturally competent practice, e.g., managing issues related to manifestation and dimensions of culture, values and norms, oppressed population status, ethnicity, acculturation, communication barriers. understand and integrate feminist framework with practice models, e.g., gender differences, context vs. pathology, oppression vs. egalitarianism, meaning, contextual analysis of sexist practices, practices supporting sexual oppression, targets for changing sexist practices. understand major ethical systems as they relate to the application of core social work values, client rights, and the duty to protect and warn.

IV. COURSE OBJECTIVES (continued) SW 841: Generalist Social Work Practice II - 3 understand crisis theory and apply to assessment and intervention in crisis situations. Understand applications of major social work practice models to assessment and intervention across different client systems. V. ASSIGNMENTS AND BASIS FOR GRADING How well you fulfill the course objectives will be evaluated by your performance on class quizzes, papers, assignments, and advisory quizzes. Other behavior in class may also contribute to performance evaluation. A. Class Conduct Students are expected to act as active members of a learning community. Since this class is part of your professional training as a social worker, the expectations placed upon you are higher than those outlined in the MSU publication Spartan Life: Student Handbook and Resource Guide. These expectations include, but are not limited to, those discussed in the MSU School of Social Work Field Education Manual with special emphasis on Professional Expectations of Social Work Students. This includes conformity to the NASW Code of Ethics. Failure to abide by these expectations, including engaging in disruptive behavior, will result in lower grades or expulsion from the class. Disruptive behavior includes, but is not limited to, carrying on conversations or engaging in activities other than class activities during class, refusing to participate in class activities, using a class Internet discussion list or on-line forum to discuss issues other than class content, and other behavior that detracts from enhancing the learning community. A minor disruption will result in a lower class participation grade for the week in which the disruption occurred. More serious disruption or repeated minor disruption may result in consequences ranging from exclusion from class for one session and/or lowering final grade for the course by one level (i.e., 4.0 to 3.5, 3.5 to 3.0, 3.0 to 2.5, 2.5 to 2.0, 2.0 to 1.5, 1.5 to 1.0, or 1.0 to 0.0) up to permanent exclusion and receiving a failing grade for the course (0.0). I regard activity on a class Internet discussion list or on-line forum as behavior in class. B. Instructions Failure to follow instructions will result in lower grades for class work. This includes failure to follow format instructions for written coursework and presentations. Minor noncompliance with instructions will result in a lower grade for the particular task. More serious noncompliance and/or persistent minor noncompliance may result in receiving a failing grade or expulsion from the class.

SW 841: Generalist Social Work Practice II - 4 V. ASSIGNMENTS AND BASIS FOR GRADING (continued) C. Academic Integrity Article 2.3.7 of Graduate Students Rights and Responsibilities states that The graduate student shares with the faculty the responsibility for maintaining the integrity of scholarship, grades, and professional standards. In addition, the School of Social Work adheres to the policies on academic honesty as specified in General Student Regulations 1.0, Protection of Scholarship and Grades; the all-university Policy on Integrity of Scholarship and Grades; and MSU Ordinance 17.00, Examinations. While you may discuss assigned class work with each other, each of you must turn in individual, original work. Students who violate academic integrity rules may receive a penalty grade. At my discretion, penalties may range from a failing grade on the particular piece of assigned class work to a failing grade for the course. Administrative sanctions for violation of academic integrity rules may include dismissal from the university. D. Late Work Class work is due on the due date. I shall give work that is not handed in on time a score of zero unless you and I have reached some other agreement before the due date. Exceptions to this are study questions and certain general assignments. If you hand in study questions or designated assignments no later than seven days (98 hours) after the due date, I shall grade them, but I shall assign the lesser of the following scores: Five points less than the lowest score in the distribution of scores for work received on time, or Twenty points less than your earned score. After this grace period, I shall give overdue study questions and designated assignments a score of zero unless you and I have reached some other agreement before the end of the grace period. E. Students with Disabilities I wish to provide an environment that will enhance learning for all students. If you need accommodation for a disability, please let me know as well what accommodation you need. Also, contact the Resource Center for Persons with Disabilities to determine eligibility for accomodation. Resource Center for Persons with Disabilities (RCPD) 120 Bessey Hall Michigan State University East Lansing, MI 48824-1033 (517) 353-9642 (517) 355-1293 (TTY) http://www.rcpd.msu.edu

SW 841: Generalist Social Work Practice II - 5 V. ASSIGNMENTS AND BASIS FOR GRADING (continued) F. Requirements, Expectations, & Weights 1. Midterm Quiz 25% On the content from the texts, the other assigned readings, and class presentations. 2. Final Quiz 40% On all content from the texts, the other assigned readings, and class presentations. 3. Study Questions 10% When assigned, these will be due at the start of the next class session. 4. Assignments 10% 5. Class Participation 10% Your performance in the classroom as well as your participation in the class Internet discussion group will be evaluated. I expect you to attend all class meetings. While there are no excused absences, I shall take prior notification of absence into account when giving a final grade. 6. Attendance 5% G. Grade Assignment Final grades for this course will be assigned as follows: Grade Percent Grade Percent 4.0 94-100 2.0 70 - <76 3.5 86 - <94 1.5 63 - <70 3.0 82 - <86 1.0 57 - <63 2.5 76 - <82 0.0 0 - <57 GRADES ARE FINAL. The exception to this is instructor error in grading and/or instructor error in computation of grades. Thus, I encourage you to hold on to all class work until after you have received your grade report from the University. H. Posting of Grades I shall assign each student in this class a random identification number. If you give me permission, I shall post current grade standing using this number. I shall update the grade standing reports as other demands of this class permit. If you wish to have your current grade standings posted by the random identification number for this class, fill out and turn in the Permission to Post Grades form enclosed by a single line box on the last page of this syllabus. If you do NOT wish to have your current grade standings posted, please fill out the Refusal form enclosed by a double line box on the last page. VI. TOPICAL OUTLINE There will be some modifications to the reading assignments made over the course of the semester. Readings for a week must be completed before the class meeting for the week. WEEK 1: JANUARY 13 Course Overview / Cross-Cultural Frameworks

SW 841: Generalist Social Work Practice II - 6 VI. TOPICAL OUTLINE (continued) WEEK 2: JANUARY 20 Cross-Cultural Frameworks (continued) Corey Ch. 2: The counselor: Person and professional Corey, Corey, & Callanan Ch. 4: Multicultural perspectives and diversity issues Lum Ch. 1: culturally competent practice Ch. 3: A framework for cultural competency Ch. 4: Cultural awareness Hardcastle, Wenocur & Powers Ch. 2: Theory-based, model-based community practice Ch. 3: The nature of social and community problems. WEEK 3: JANUARY 27 Cross-Cultural Frameworks (continued) Hardcastle, Wenocur & Powers Ch. 4: The concept of community in social work practice. Ch. 5: Community intervention and programs Ch. 6: Discovering and documenting the life of a community. Ch. 7: Using assessment in community practice. Lum Ch. 5: Knowledge acquisition Ch. 6: Skill development Ch. 7: Inductive learning Ch. 15: Some reflections on culturally competent practice WEEK 4: FEBRUARY 3 The Feminist Framework and Clinical Social Work Corey Ch. 12: Feminist therapy Corey, Corey, & Callanan Ch. 13: Ethical issues in community work Hardcastle, Wenocur & Powers Ch. 8: Using self in community practice: Assertiveness. Ch. 13: Using the advocacy spectrum.

SW 841: Generalist Social Work Practice II - 7 VI. TOPICAL OUTLINE (continued) WEEK 5: FEBRUARY 10 Ethics / Social Work Values Corey, Corey, & Callanan Ch. 1: Introduction to professional ethics Ch. 2: The counselor as a person and as a professional Ch. 3: Values and the helping relationship Ch. 5: Client rights and counselor responsibilities Ch. 6: Confidentiality: Ethical and legal issues NASW Code of Ethics Section 1: Preamble Section 2: Purpose of the Code of Ethics Section 3: Ethical Principles WEEK 6: FEBRUARY 17 Ethics / Social Work Values (continued) Corey, Corey, & Callanan Ch. 7: Managing boundaries and multiple roles Ch. 8: Professional competence and training Ch. 9: Issues in supervision and consultation Ch. 10: Issues in theory, practice, and research NASW Code of Ethics Section 4-1: Ethical Standards: Social Workers' Ethical Responsibility to Clients WEEK 7: FEBRUARY 24 Cognitive & Behavioral Interventions Reserve Wolpe, J. (1990). Ch. 1: Behavior therapy: Its character, origins, and applications. The practice of behavior therapy. Elmsford, NY: Pergamon. Wolpe, J. (1990). Ch. 2: Stimuli, responses, learning, and the nature of cognition. The practice of behavior therapy. Elmsford, NY: Pergamon. Wolpe, J. (1990). Ch. 3: The causation of neuroses. The practice of behavior therapy. Elmsford, NY: Pergamon. Wolpe, J. (1990). Ch. 4: Principles of the unlearning of neurotic anxiety. The practice of behavior therapy. Elmsford, NY: Pergamon.

SW 841: Generalist Social Work Practice II - 8 VI. TOPICAL OUTLINE (continued) WEEK 8: MARCH 3 MIDTERM QUIZ (1 st half of class) / Cognitive & Behavioral Interventions (continued) Corey Ch. 10: Cognitive behavior therapy Reserve Hollon, S.D. & Jacobson, V. (1985). Ch. 7: Cognitive approaches. M. Hersen & A.S. Bellack (Eds.), Handbook of clinical behavior therapy for adults. NY: Plenum. Freeman, A., Pretzer, J., Fleming, B., & Simon, K.M. (1989). Ch. 1: Cognitive Therapy in the Real World. Clinical applications of cognitive therapy. NY: Plenum. Freeman, A., Pretzer, J., Fleming, B., & Simon, K.M. (1989). Ch. 2: Clinical Assessment in Cognitive Therapy. Clinical applications of cognitive therapy. NY: Plenum. MARCH 8 14 Spring Break WEEK 10: MARCH 17 Cognitive & Behavioral Interventions (continued) Reserve Freeman, A., Pretzer, J., Fleming, B., & Simon, K.M. (1989). Ch. 2: Clinical Assessment in Cognitive Therapy. Clinical applications of cognitive therapy. NY: Plenum. Freeman, A., Pretzer, J., Fleming, B., & Simon, K.M. (1989). Ch. 3: Cognitive and Behavioral Intervention. Clinical applications of cognitive therapy. NY: Plenum.

SW 841: Generalist Social Work Practice II - 9 VI. TOPICAL OUTLINE (continued) WEEK 11: MARCH 24 Psychoanalytic and Neo-Freudian Models Corey Ch. 4: Psychoanalytic therapy Recommended Reading: Roth, Fonagy, et al. Ch. 17: The relationship between outcome, therapist training, experience, and technique. WEEK 12: MARCH 31 Adlerian, Gestalt, Existential Therapies & Person-Centered Therapies Corey Ch. 5: Adlerian ttherapy Ch. 6: Existential therapy Ch. 7: Person-centered therapy Ch. 8: Gestalt therapy WEEK 13: APRIL 7 Systems Therapies / Family Therapies Corey, Corey, & Callanan Ch. 11: Ethical issues in couples and family iherapy Reserve Robin, A.L. & Foster, S.L. (1989). Ch. 1: Introduction. Negotiating parentadolescent conflict: A behavioral-family systems approach. NY: Guilford Press. Robin, A.L. & Foster, S.L. (1989). Ch. 2: Theoretical Orientation. Negotiating parent-adolescent conflict: A behavioral-family systems approach. NY: Guilford Press.

VI. TOPICAL OUTLINE (continued) WEEK 14: APRIL 14 Crisis Intervention James & Gilliland Ch. 1: Approaching crisis intervention Ch. 2: Basic crisis intervention skills Ch. 3: Crisis case handling Ch. 4: Posttraumatic stress disorder Ch. 5: Crisis of lethality Ch. 15: Off the couch and into the streets Recommended Reading: Roth, Fonagy, et al. Ch. 8: Anxiety disorders III: Posttraumatic stress disorder WEEK 15: APRIL 21 Crisis Intervention (continued) James & Gilliland Ch. 6: Sexual assault Ch. 7: Partner violence Ch. 8: Chemical dependency Ch. 9: Personal loss WEEK 16: APRIL 28 Crisis Intervention (continued) James & Gilliland Ch. 10: Violent behavior in institutions Ch. 11: Crises in schools Ch. 12: Hostage crises Ch. 13: Human services workers in crisis: Burnout FINAL QUIZ: MAY 5, 8:00 10:00 PM SW 841: Generalist Social Work Practice II - 10 RANDOM IDENTIFICATION NUMBER