Diploma Program Length: 17 Weeks Courses require 25 hours of study each week (20 hours in your own time and 5 hours of live sessions with an Instructor) Study Activities: Discussion Board Topics, Textbook Readings, Online Research Quizzes, Exams and Projects Unique benefits of trios online learning: Easy to use course website One-on-one Instructor assistance throughout Forum style class discussions Prompt technical and instructor support Microsoft Office Applications Microsoft Word Microsoft Excel Microsoft Outlook Business Communication Microsoft PowerPoint Office Procedures Introduction to Supply Chain and Logistics 8 Weeks 8 Weeks Introduction to Logistics and Transportation Introduction to Purchasing Security, Compliance and Loss Prevention Introduction to Contract Law and Administration Customer Service and Sales Introduction to Business Career Management 1 Week Program HIGHLIGHTS Include: Registered and Approved Diploma Supply Chain Management Association Student Membership Job Search Assistance Alumni Benefits Program Career Services NOTE: In order to continuously improve our programs, trios College reserves the right to modify programs at any time. Program delivery order may vary depending on program start date. The program may have additional reading weeks, depending upon start date. ADMISSION REQUIREMENTS: High School Graduation Diploma or Mature Student Status (18 years of age and academic achievement test passed). In addition, an entrance examination must be successfully passed. trios College is registered and approved as a Private Career College under the Private Career Colleges Act, 2005. NOTE: In order to continuously improve our programs, trios College reserves the right to modify courses at any time. ELIGIBILITY REQUIREMENTS: Good comfort level with computers, access to a good laptop or desktop computer, high speed Internet connectivity. Technology Requirements: must possess a computer that meets these specifications: - Processor: Minimum 2Ghz single core Intel Pentium 4 processor or higher (or AMD equivalent), Multi-Core Intel (or AMD equivalent) 1.4Ghz or higher processor preferred - Memory: Minimum 2GB of RAM, 4GB RAM preferred - Storage: Minimum of 5GB hard drive storage available, 10GB storage preferred to comfortably handle software installations - Operating System: Windows XP SP3 or newer, Windows 7 preferred - Display: DirectX 9.0c compliant video card, 1024x768 resolution, DirectX 10 compliant card and 1366x768 resolution preferred - Connectivity: Cable or DSL Internet (or equivalent) with a minimum available Bandwidth of 2Mb/s, preferably 5Mb/s or higher - Internet Browser: Internet Explorer 10, Chrome, Firefox - Sound: Standard 16 bit sound card + speakers or headphones. - USB (or analog) headset microphone (reasonable quality) A Webcam is optional but having one will enhance your learning experience during live sessions with your instructor and your classmates. Version 1013 1 1013 SCCSR
ADMISSION REQUIREMENTS High School Graduation Diploma or Mature Student Status (18 years of age and academic achievement test passed). In addition, an entrance examination must be successfully passed. Accreditation Policy: Like all post-secondary institutions in Ontario, trios College reserves the right to accept or deny advanced standing into its programs. GRADUATION REQUIREMENTS Diploma: trios diplomas will be granted only to students who successfully complete all courses in the program with a passing grade of 60% (or a grade of complete where applicable). As well, students must meet the minimum Standards of Satisfactory Scholastic Progress as set out in our Student Handbook. For programs that include an internship, all internship hours must be completed and a final grade of Pass must be achieved for the internship. Diploma with Honours: Where an overall average of 90% is maintained and a student meets all standards related to contact hours, the student is eligible for "Honours" status upon graduation and such status will be recorded on his/her Diploma and Official Transcript. Diploma with Distinction: Where an overall average of 80% is maintained and a student meets all standards related to contact hours, the student is eligible for "Distinction" status upon graduation and such status will be recorded on his/her Diploma and Official Transcript. ALUMNI BENEFITS As a trios graduate, it's not the end of your relationship with trios it's just the beginning. When you graduate from trios, you are entitled to Alumni Benefits upon your annual no-fee registration. We are proud to offer you a wide range of services, discounts and networking opportunities that will serve you throughout your career. Check out our Alumni link on our website for current Alumni Benefits information: www.alumnilink.ca PROGRAM OVERVIEW Success in today's global market depends on having capable, well-rounded employees who can multi-task to meet a variety of challenges. The trios Supply Chain Customer Service Representative program provides students with well-rounded exposure to the international supply chain and the skills needed to be successful in the industry. Students will develop general proficiencies appropriate for careers in the supply chain and logistics sector. Graduates will have learned the essential skills needed to thrive in a role that requires attention to detail, and problem solving. Additional focus is given to Microsoft Office Applications that are used in today's offices. CAREER OPPORTUNITIES The Supply Chain Customer Service Representative program will qualify grads to pursue positions such as Customer Service Representative (Transportation), Customer Service & Purchasing Agent, Logistics Customer Service Representative, Logistics Assistant and more. Note: Some career and education options may require advanced degrees, further training or experience. THE trios LEARNING PROCESS With over 20 years of expertise delivering high quality career training, trios has developed a unique, Instructor-led learning system that ensures success for our students. It starts with proper assessment and selection of a program that fits each student's career goals. Our classes feature a stimulating learning environment led by experienced instructors who have industry experience and have taken Trainthe-Trainer programs to ensure that they have the skills to transfer knowledge to our students. The Instructors bring real-world challenges into the classroom to demonstrate the application of technology and learning. 2 1013 SCCSR
Students receive personalized coaching throughout their program by our Instructors, Campus Director and Employment Specialists, all of whom are available to assist in understanding our curriculum as well as employment and career related issues. CAREER MANAGEMENT Our Career Management program introduces students to the strategies and components of an effective job search, including self-marketing and awareness, skills inventory, job search tools and the job market. The Career Management course is delivered by our on-campus Career Services Team who is there throughout the job search to assist and mentor students towards achieving their ultimate goal of employment in their field of study. Our Team of Employment Specialists maintain relationships in their communities with key employers and organizations that recognize the value trios graduates have to offer. The skills learned throughout Career Management at trios will continue to serve students in their job search as they navigate their new careers. MICROSOFT WORD This course takes you beyond the basics to cover introductory and intermediate level word processing concepts and techniques using Microsoft Word. Students will learn how to produce professional business documents. Emphasis will be placed on intermediate word processing techniques including paragraph and page formatting options; working with tabs and indents; using the Find and Replace features; using the Spell-check, Grammar check, Thesaurus and other built-in correction tools; multicolumn texts, numbered and bulleted paragraphs; Headers, Footers and page numbering. MICROSOFT EXCEL The main objective of this courseware is to introduce you to the basic commands, functions, and capabilities of Microsoft Office Excel. It is designed for computer users who are new to spreadsheets, or who only plan to use Excel occasionally. This course will provide you with the skills to create Workbooks using: "what if" analysis; utilizing multiple sheets and learning the basic concepts of Formulas and Functions. MICROSOFT OUTLOOK Email is a crucial tool in today s business environment. Outlook is a potent instrument, with a variety of useful components. Students can expect to cover such information as email composing, formatting as well as inserting attachments. As well, more advanced email manipulation topics and customizations are addressed, such as filtering mail, creating folders, templates and rule wizard applications. In addition to email components, Outlook s Calendar and Task s features can be integrated for sharing of information between users. MICROSOFT POWERPOINT Today s worker needs to understand how to prepare concise dynamic presentations. In the PowerPoint course students will learn techniques and concepts that will allow them to do this. This course will take a hands-on approach to creating computer slide presentations using PowerPoint. Areas of study will include: presentation guidelines, building your presentations, creating outlines, formatting slides, creating templates, animation, adding charts, clipart and special effects. Students will work with embedded objects and multiple presentations. Different methods of presenting output will be discussed. By the end of the course, each student will complete and present his/her own PowerPoint presentation. BUSINESS COMMUNICATION This course will help the student develop the skills necessary to function in writing in the modern business setting. There will be a review of Grammar, Sentence Structure, and Punctuation as they apply to Business Communication. Formats for a variety of written and verbal business communication techniques will be taught. Students will complete various exercises with the emphasis on improving their communication skills, and apply them to writing of letters, memoranda, newsletters and reports. 3 1013 SCCSR
Students will also complete a variety of public speaking exercises to enhance verbal and nonverbal skills. OFFICE PROCEDURES This course helps the student obtain necessary practical office administration skills, attitudes, and knowledge important in today s complex and ever changing office environment. Topics covered include time and stress management, productivity, math, decision making and leadership, teamwork, analytical thinking, records management, office mail, technology, meetings and reporting. INTRODUCTION TO LOGISTICS AND TRANSPORTATION This course introduces you to the field of Supply Chain and its elements, Logistics and Transportation. Topics include a general overview of the career paths available, networking/professional training opportunities, and how the changing global environment impacts the forward and reverse flows of goods and services. You will also learn about the financial impact of logistics costs on an organization and the importance of information technology and transportation along the supply chain in order to make strong business decisions. The course is designed to give you a solid base in the principles of Logistics and Transportation in the supply chain. You will be able to apply these principles to become a successful supply chain professional. INTRODUCTION TO PURCHASING This course introduces students to the concepts of Total Cost of Ownership for products and services, as well as an introduction to Supplier Relationship Management. Topics include Economies of scale, the preparation of documents for RFI and RFP processes, as well as the various costs involved in purchase decisions (acquisition, ownership, obsolescence, etc.). Students will demonstrate the different approaches to a transactional supplier relationship as compared to a partner based business agreement. INTRODUCTION TO CONTRACT LAW AND ADMINISTRATION This course provides a study of the Canadian legal system and its effect on business and business organizations. Topics include business law, contracts and sales, torts, consumer protection issues, employment issues, the regulation of business organizations, finance and debtor and creditor law. On completion the student will know about the various important areas of law impacting business and be able to apply the same in day to day decision making. SECURITY, COMPLIANCE AND LOSS PREVENTION This course identifies common causes of asset loss. Topics include planning, monitoring and controlling assets, internal and external to the company. Students will learn how to prevent loss and damage as well as how to record losses for claim recovery from suppliers, insurance companies or other sources. This course also involves creating a general awareness to ethical issues as well as cover specific topics and many examples of business managers violating ethical rules and those that have met and have exceeded such standards. Topics include values, principles, responsibility, governance and ethics related to various business disciplines. This course will also allow the opportunity for students to interact and understand the relevance of ethics on business and how decision making is impacted by the same. 4 1013 SCCSR
INTRODUCTION TO BUSINESS This course introduces students to what business involves in today s environment. Topics include the business environment, managing a new or existing business, employees and the various functions of business. Students will have the opportunity to prepare a business plan encompassing the various areas of business including the business functions, organizational structure, while incorporating important ethical concepts in business. CUSTOMER SERVICE AND SALES Customer service is a key factor in differentiating a business in current climate conditions. This course will offer students the opportunity to learn how to provide exceptional customer service, tips and tricks of wowing the customer experience, turning problems into opportunities and the confidence in handling complex customer issues. An introduction to a computerized customer relationship management system will be provided. Note: In order to continuously improve our programs, trios College reserves the right to modify programs at any time. Program delivery order may vary depending on program start date. Not all programs are available at all trios College locations. The program may have an additional 1-2 reading weeks, depending upon start date. We recommend a typing speed of 55 WPM be achieved by graduation. 5 1013 SCCSR