Level 3 Diploma for Managers 8410-01 Qualification Handbook
Qualification at a glance This document is intended for current and prospective Centres of ILM and City & Guilds. All ILM qualifications are awarded by The City and Guilds of London Institute. This document should always be read in conjunction with the ILM Customer Handbook www.i-l-m.com/handbook.
Contents
Introduction
Centre requirements
Delivering the qualification
Assessment
Behaviours
Knowledge units
Unit 300 Leading People - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Learning outcome (LO 2) Assessment criteria Depth Learning outcome (LO 3) Assessment criteria
Depth Learning outcome (LO 4) Assessment criteria Depth
Assessment requirements
Test specification Suggested learning resources
Unit 301 Managing People - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Learning outcome (LO 2) Assessment criteria
Depth Learning outcome (LO 3) Assessment criteria Depth
Assessment requirements
Test specification Suggested learning resources
Unit 302 Building Relationships - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Learning outcome (LO 2) Assessment criteria Depth
Learning outcome (LO 3) Assessment criteria Depth Learning outcome (LO 4) Assessment criteria
Depth Assessment requirements
Test specification Suggested learning resources
Unit 303 Communication - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Learning outcome (LO 2) Assessment criteria Depth
Learning outcome (LO 3) Assessment criteria Depth
Assessment requirements
Test specification Suggested learning resources
Unit 308 Operational Management - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance Learning outcome (LO 3) Assessment criteria Depth
Assessment guidance Learning outcome (LO 4) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Unit 309 Project Management - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth Assessment guidance
Assessment requirements Links to other units Suggested learning resources
Unit 310 Finance - Knowledge Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2)
Assessment criteria Depth Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Skills units
Unit 304 Leading People - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance. Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance. Learning outcome (LO 3)
Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units
Suggested learning resources
Unit 305 Managing People - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria
Depth Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Unit 306 Building Relationships - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth Assessment guidance
Learning outcome (LO 4) Assessment criteria Depth Assessment guidance
Learning outcome (LO 5) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Unit 307 Communication - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance Learning outcome (LO 3) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Unit 311 Operational Management - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria
Depth Assessment guidance Learning outcome (LO 3)
Assessment criteria Depth Assessment guidance
Assessment requirements Links to other units
Suggested learning resources
Unit 312 Project Management - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria
Depth Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth Assessment guidance
Assessment requirements Links to other units
Suggested learning resources
Unit 313 Finance - Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria
Depth Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Combined knowledge and skills units
Unit 314 Self-Awareness Knowledge and Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance
Learning outcome (LO 2) Assessment criteria Depth Assessment guidance
Learning outcome (LO 3) Assessment criteria Depth Assessment guidance
Learning outcome (LO 4) Assessment criteria Depth Assessment guidance
Learning outcome (LO 5) Assessment criteria Depth Assessment guidance
Assessment requirements
Links to other units Suggested learning resources
Unit 315 Management of Self Knowledge and Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance Learning outcome (LO 3) Assessment criteria Depth Assessment guidance
Learning outcome (LO 4) Assessment criteria Depth
Assessment guidance Learning outcome (LO 5) Assessment criteria Depth
Assessment guidance Assessment requirements
Links to other units Suggested learning resources
Unit 316 Problem Solving and Decision Making Knowledge and Skills Learning outcome (LO 1) Assessment criteria Depth
Assessment guidance Learning outcome (LO 2) Assessment criteria Depth
Assessment guidance Learning outcome (LO 3) Assessment criteria
Depth Assessment guidance
Assessment requirements Links to other units Suggested learning resources
Appendix 1 Assessment guidance
Appendix 2 Conducting professional discussions
o o o o o o
Appendix 3 Assessment plan template
Appendix 4 Assessment record sheet
Appendix 5 Sources of general information ILM Customer Handbook Team Leader/Supervisor Standard Team Leader/Supervisor Assessment Plan Linking to this document from web pages
Useful contacts