ILM is a trademark of the City and Guilds of London Institute and is used under licence. Institute of Leadership and Management Qualifications Qualification Programmes 2015
2 Seven reasons to study for an ILM qualification with QA QA offers a range of leadership and management learning solutions, including a suite of Institute of Leadership and Management (ILM) qualification programmes. These programmes provide delegates with a rich learning experience that s focused on enabling change in the workplace. The ILM is the UK s leading management organisation. ILM partners with more than 90,000 individuals and organisations each year to help them fulfil their potential and achieve success through its wide range of flexible leadership and management accreditations. The small group made for a very engaging environment. The trainer was a great communicator polite, helpful and cheerful. Great experience, thank you! Nathan Long Delegate, ILM Level 3 Award in Leadership and Management Skills 1. Experienced ILM provider We have been delivering ILM programmes for 5 years, during which we have built our reputation as experts in delivering consistently superb ILM learning experiences. 2. Career progression We offer a range of ILM qualifications from team leading to senior management, plus coaching and mentoring, allowing you to gain the relevant skills you need throughout your career. 3. Excellence in your role Our ILM programmes have been designed to cover the essential theory and practical skills that underpin excellence in your job role. 4. Dedicated support Our team of ILM approved learning consultants and administrators consult, design, deliver, administer and assess your learning, providing support whilst you gain your qualification. 5. Suited to you Our ILM programmes can be delivered either through our public course schedule, onsite at your organisation or designed and delivered bespoke to your organisational needs. 6. New and improved public schedule We have redesigned our 6 key public schedule ILM qualification programmes to ensure you receive a comprehensive learning experience. They now include podcasts, coaching, instructor-led workshops and virtual support sessions. 7. Your qualification guaranteed QA provides a unique qualification guarantee when you attend one of our public programmes. QA will support you to ensure that you pass your assignments to receive your certificate or your money back.* *Conditions apply. You will be expected to complete and submit all of the assignments associated with your qualification as required by the ILM. The ILM require all qualifications to be completed within three years of registration. For more information on our ILM Programmes visit www.qa.com/ilm or contact your QA Account Manager
3 Bespoke ILM Learning Programmes The ILM s updated leadership and management qualifications mean QA is able to offer greater choice and flexibility when designing a bespoke programme for your organisation. We can build a bespoke learning programme for you, which is tailored to your audience level and the qualifications required. Through combining relevant ILM modules, we can deliver either a bespoke Award or programme. Multiple modes of learning and support can be included, alongside instructor-led workshops, to ensure maximum learning and application of skills. This can include: an induction podcast, 1-2-1 and group coaching, tutorial support, Webex sessions and an optional post-course support programme of facilitated action learning sets to help delegates transfer learning back into the workplace. Cummins HHPE Case Study Cummins ILM Level 3 Award in Effective Management Cummins HHPE is part of Cummins Inc., a global corporation of complementary business units that design, manufacture, distribute and service engines and related technologies. Following on from the huge success of a global Active Leadership Programme, designed and delivered to their management community in collaboration with QA, Cummins HHPE decided to offer the additional dimension of accreditation. As an established ILM Centre, QA was able to ensure that the existing robust content aligned to ILM specifications. After a launch event, the vast majority of the delegates elected to work towards the qualification. The programme focused on equipping current and future managers with the skills, knowledge and behaviours that would support them in their roles and drive the organisation forward. Siobhan Merrion Siobhan joined QA in January 2008 after running her own consultancy company and prior to this, as Head of Organisational Development for a business process outsourcing company with a headcount of 4,000 staff. Siobhan acts as a consultant to clients in the design of strategic interventions/organisational change programmes and initiatives at all levels throughout an organisation and the design and delivery of leading edge, soft-skill, events which drive an organisation s vision which are engaging, creative and challenging for those attending. Her background in the field of Learning & Development/ Organisational Development spans 24 years and during this time, Siobhan has designed and delivered many ILM programmes at Levels 2, 3, 4 & 5 (award & certificate) for multiple clients and sectors and is responsible, internally, for quality and governance of the QA ILM offering. She is currently working on bringing the Level 7 into the QA ILM family for mid-2015. Their work based assignments produced great evidence of where they were embedding and owning their learning. The programme ended in an event celebrating their achievement and this enthusiasm for development has led to a bespoke ILM Level accreditation path. For more information on our ILM programmes please visit www.qa.com/ilm or contact your QA Account Manager. For more information on our ILM Programmes visit www.qa.com/ilm or contact your QA Account Manager
4 ILM recognition for your Organisation s Leadership and Management Programmes Already have a Learning Programme? QA can help you gain ILM recognition. The Institute of Leadership & Management (ILM) is the UK s largest management body. Their Endorsed and Development programmes are the benchmark for high-quality, bespoke in-company management and leadership training. QA can work with your organisation to support ILM recognition and endorsement of your in-company leadership and management development programmes. How does ILM Recognition work? Your management and leadership training programmes can achieve ILM recognition in two ways: Development programmes for programmes with no assessment. Endorsed programmes for programmes with an assessment. Benefits of ILM Recognition. An ILM Endorsed or Development certificate for each learner on successful their programme. Free studying membership of ILM for learners for the duration of the programme. Additional support and resources for learners. Bench quality-assurance of your training. Increased credibility and value of your development work. Validation of your investment in your employees. Recognition of your Programme For more information on how QA can support the recognition of your Leadership and Management programme through the ILM programme please visit www.qa.com/ilm or contact your QA Account Manager. For more information on our ILM Programmes visit www.qa.com/ilm or contact your QA Account Manager
ILM Level 2 Award in Effective Team Member Skills 5 Duration: Code: ILML2ETMS Price: See course details on QA.com ILM Credits: 3 Module covered: Developing Yourself as an Effective Team Member For available dates and locations: www.qa.com/ilml2etms Effective teamwork and communication are at the heart of employee productivity and job satisfaction. This programme ensures all team-workers have the foundation skills, knowledge and behaviours to make a valuable contribution to their teams. Anyone working within a team who is seeking an industry recognised qualification for their contribution. The workshop is highly participative, using facilitated discussion, presentations, validated tools of self-assessment, case studies and group work. The workshop promotes reflective review, and encourages participants to find opportunities to apply the learning in the workplace. Participants will complete a work-based learning assignment, which is assessed and verified by the ILM to achieve their accreditation. This programme will: recognise the differences between a work group and a team champion behaviours that create high levels of team work communicate more effectively with colleagues and managers identify the triggers of conflict in teams develop personal strategies to reduce team conflict assess your own strengths and development areas as a team member. explore the levels of workgroups and teams analyse how a group becomes a team promote the benefits of effective team work appreciate the barriers to effective communication assess the need for team dialogue develop understanding of a range of communication models and processes introduce the concept of emotional intelligence explore team role strengths and differences identify actions for ways to improve the functionality of the team. Programme duration approx. 3 months Pre-course Podcast ILM Induction and Welcome Developing Yourself as an Effective Team Member due result awarded This programme is available to be run in-company for up to 15 delegates This qualification can be extended to provide you with a Level 2 in Effective Team Member Skills, by completing additional ILM units and associated assignments. Please contact your QA Account manager to find out more. To check availability and book this course, please visit www.qa.com/ilml2etms
6 ILM Level 2 Award in Leadership and Team Skills Duration: 3 days Code: ILML2LTS Price: See course details on QA.com ILM Credits: 3 Modules covered: Leading your Work Team Improving the Performance of the Work Team For available dates and locations: www.qa.com/ilml2lts This programme is designed to help team leaders and supervisors identify the key differences between working within a team, and assisting in the supervision of a team, and to provide them with practical tools to support them. Anyone aspiring to or new to a supervisory or team leading position who is seeking an industry recognised qualification or for experienced team members wishing to develop their skills for their first supervisory role. The workshop is highly participative, using facilitated discussion, presentations, validated tools of self-assessment, case studies and group work. The workshop promotes reflective review, and encourages participants to find opportunities to apply the learning in the workplace. Participants will complete two work-based learning assignments, which are assessed and verified by the ILM in order to achieve their accreditation. This programme will: recognise the differences between leadership and management describe and apply a range of leadership styles that complement the organisational structure examine the impact of leadership style on team performance appreciate the importance of team performance in achieving organisational objectives recognise and rectify under-performance apply theories of motivation to increase team and individual performance. explore the role of leadership and management identify a range of leadership behaviours, values and guiding principles examine the cause and effect of leadership actions enable participants to explore their own leadership styles develop an understanding of the true meaning of performance management promote effective objective setting identify the triggers and causes of under-performance analyse suitable strategies for responding to performance issues address key motivational theories. Programme duration approx. 5 months Pre-course Podcast ILM Induction and Welcome Leading your Work Team (includes a Session) due result 1 week Improving Performance of the Work Team due result awarded Research and completion of This programme is available to be run in-company for up to 15 delegates To check availability and book this course, please visit www.qa.com/ilml2lts
ILM Level 3 Award in Leadership and Management 7 Duration: 4 days + 1 Virtual Session Code: ILML3LMS Price: See course details on QA.com ILM Credits: 4 Modules covered: Leading and Motivating a Team Effectively Solving Problems and Making Decisions For available dates and locations: www.qa.com/ilml3lms With increasing pressure to produce better results with less resources, leadership and management capabilities are more important than ever. This programme develops the knowledge, skills and behaviours which are needed by highly effective people managers. First line and junior managers who are seeking an industry recognised qualification or experienced supervisors and team leaders wishing to improve their skills for their next management role. The workshops are highly participative, using facilitated discussion, presentations, case studies and group work. The workshops promote reflective review, and encourage participants to find opportunities to apply the learning in the workplace. Participants are supported with an action learning based coaching session and will complete two work-based learning assignments, which are assessed and verified by the ILM in order to achieve their accreditation. understand the leaders role of embedding vision, mission and values into the every-day operations recognise the need for common sense of purpose communicate effectively using a range of communication styles understand the importance of team motivation define the role of the leader in supporting and developing others identify workplace problems and take a structured approach to implementing the best solution. This programme will: define the meaning of vision, mission and values explore employee engagement and alignment with organisational strategy examine a range of motivational theories identify a range of leadership styles that will promote the growth of individuals and team identify a range of tools for an effective workplace coach develop the skills to effectively identify workplace problems discover methods to generate suitable options address techniques for analysing options identify methods of evaluation and review. Programme duration approx. months Pre-course Podcast ILM Induction and Welcome Leading and Motivating a eam Effectivel da s and upport Session da due result eek Solving Problems and Making ecisions da irtual upport Session da due result a arded This programme is available to be run in-company for up to 15 delegates To check availability and book this course, please visit www.qa.com/ilml3lms
8 ILM Level 5 Award in Leadership and Management Duration: 5 days + 1 Virtual Session Code: ILML5LM Price: See course details on QA.com ILM Credits: 11 Modules covered: Assessing your own Leadership Capability and Performance Leading Innovation and Change For available dates and locations: www.qa.com/ilml5lm Those in middle to senior management roles, face a multitude of challenges on a day-to-day basis, whilst being accountable for driving motivation and achieving goals throughout their teams and the organisation. This programme focuses on how to drive organisational performance through people by using effective leadership behaviours and innovation and change management techniques within the workplace. Middle managers (managers of managers) wishing to develop their leadership skills who are seeking an industry recognised qualification or for experienced first line managers about to make the transition into middle management. The workshops are highly participative, using facilitated discussion, presentations, case studies and group work. The workshops promote reflective review, and encourage participants to find opportunities to apply the learning in the workplace. Participants will be supported with and action learning based coaching day and will complete two work-based learning assignments, which are assessed and verified by the ILM in order to achieve their accreditation. identify and assess the appropriateness of the prevailing leadership styles in your organisation examine the impact of leadership styles on organisational climate and culture promote visionary leadership to support organisational growth understand the importance of motivation in achieving organisational objectives describe the importance of innovation and change apply knowledge gained to implement an innovative solution in your own organisation. This programme will: address power and influencing strategies explore the role and attributes of the visionary leader provide tools to assess team and organisational culture offer the opportunity to apply a range of emotionally intelligent leadership styles address the three levels of employee engagement identify best practice guiding principles for innovation and change management provide tools to analyse opportunities for innovation and change address techniques generating and analysing suitable courses of action enable the creation and implementation of a SMART change management plan. Programme duration approx. 7 months Pre-course Podcast ILM Induction and Welcome Assessing your own Leadership Capability and Performance and Support Session due result 1 week Leading Innovation and Change Virtual Support Session due result awarded This programme is available to be run in-company for up to 15 delegates To check availability and book this course, please visit www.qa.com/ilml5lm
ILM Level 3 in 9 Duration: 8 days Code: ILML3C Price: See course details on QA.com ILM Credits: 13 Modules covered: Understanding Good Practice in Workplace Undertaking an Extended Period of in the Workplace Reflecting on Workplace Skills For available dates and locations: www.qa.com/ilml3c is an essential tool for management and personal development. This programme develops the knowledge, skills and behaviours which are needed by highly effective managers and team leaders. Being a confident, ethical and effective coach is fundamental to career development and improved individual and organisational performance. First line, junior managers and team leaders who are seeking an industry recognised coaching qualification and experienced supervisors and team leaders wishing to improve their skills in their current and future management role. The workshops are highly participative, using facilitated discussion, brief presentations, coaching practices and. The workshops promote reflection and improvement, and encourage participants to find opportunities to apply the learning in the workplace. Participants are supported with an action learning based coaching session and will complete two work-based learning assignments, which are assessed and verified by the ILM in order to achieve their qualification. Participants will be asked to conduct coaching sessions with 3 colleagues to coach for the duration of the programme. The coaching documentation will play an essential part in the assessment. apply coaching best practice to the benefit of your direct reports and other colleagues prepare and plan effective coaching sessions apply he fundamentals of coaching ethics in line with the European Mentoring and Council (EMCC) principles create an effective contract and effectively scoped framework for your coaching sessions use effective diagnostic and assessment tools Overcome barriers to coaching and establish trust and credibility with your coachees practise effective listening and elicitation/questioning skills utilise established coaching models and frameworks create an effective coaching diary and coaching records respond effectively to for continuous improvement. This programme will: examine the purpose and benefits of workplace coaching explore how coaches should contract and manage the confidentiality and ethics of coaching explain the roles and responsibilities of an effective workplace coach identify the range of behaviours and characteristics of an effective coach explore managing the coaching process, agreeing goals and following simple coaching models and frameworks identify a range of tools and techniques (including diagnostic tools and those exploring learning preferences) examine the purpose and structure of maintaining effective basic coaching records (documentation) provide tools for overcoming a range of barriers to coaching. Programme duration approx. 9 months Pre-course Podcast ILM Induction and Welcome Understanding Good Practice in Workplace due Undertaking an Extended Period of in the Workplace 1 week Planning Supervision /Tutorial Post Supervision /Tutorial 8 weeks Community of Practice 9 weeks due () Prepare for coaching sessions Deliver coaching sessions Deliver coaching sessions Deliver coaching sessions Reflecting on Workplace Skills due 9 weeks awarded () () To check availability and book this course, please visit www.qa.com/ilml3c
10 ILM Level 5 in and Mentoring Duration: 8 days Code: ILML5CM Price: See course details on QA.com ILM Credits: 13 Modules covered: Understanding the Skills, Principles and Practice of Effective Management and Mentoring Reviewing own Ability as a Management Coach or Mentor Undertaking Management or Mentoring in the Workplace For available dates and locations: www.qa.com/ilml5cm and mentoring managers is essential for the development of a high performing, collaborative business. Establishing a core of effective managers who can develop staff and communicate strategy effectively so staff know what is expected of them and feel supported is pivotal to successful, competitive business. Managers with significant responsibility for coaching and mentoring as part of their day-to-day role, learners planning to move into a development role and those wishing to start a career as a freelance coach or mentor. The workshops are highly participative, using facilitated discussion, brief presentations, coaching practices and. The workshops promote reflection and improvement, and encourage participants to find opportunities to apply the learning in the workplace. Participants are supported with action learning based coaching sessions and will complete three work-based learning assignments, which are assessed and verified by the ILM in order to achieve their qualification. Participants will be asked to conduct coaching sessions by coaching 3 colleagues for the duration of the programme. The coaching documentation will play an essential part in the assessment Pre-requisite An understanding of the basic fundamentals of coaching and a minimum of 1 year s coaching experience in the workplace. apply coaching and mentoring best practice to the benefit of managers in your direct organisation understand and apply the fundamentals of coaching ethics in line with the European Mentoring and Council (EMCC) principles create an effective contract and effectively scoped framework for your coaching sessions use effective diagnostic and assessment tools overcome barriers to coaching and establish trust and credibility with your coachees practise effective listening and elicitation/questioning skills utilise established coaching models and frameworks create an effective coaching diary and coaching records respond effectively to for continuous improvement. This programme will: examine the purpose and benefits of workplace coaching explore how coaches should contract and manage the confidentiality and ethics of coaching explain the roles and responsibilities of an effective workplace coach identify the range of behaviours and characteristics of an effective coach explore managing the coaching process, agreeing goals and following simple coaching models and frameworks identify a range of tools and techniques (including diagnostic tools and those exploring learning preferences) examine the purpose and structure of maintaining effective basic coaching records (documentation) provide tools for overcoming a range of barriers to coaching provide supervision and for coaching improvement. Programme duration approx. 9 months Pre-course Podcast ILM Induction and Welcome Understanding the Skills, Principles and Practice of Effective Management and Mentoring due Reviewing own Ability as a Management Coach or Mentor due Tutorial and Supervision on own Practice 9 weeks Undertaking Management or Mentoring in the Workplace () Deliver coaching sessions () Deliver coaching sessions Deliver coaching sessions Supervision and Workshop on Summary of Practice due 9 weeks awarded () To check availability and book this course, please visit www.qa.com/ilml5cm
ILM Level 5 in Leading with Integrity 11 Duration: 5 days Code: ILML5CLWI Price: See course details on QA.com ILM Credits: 13 Modules covered: Becoming an Effective Leader Integrity Economic Responsibility Social Responsibility Alignment For available dates and locations: www.qa.com/ilml5clwi This degree level equivalent qualification has been specifically designed for individuals who have leadership and management responsibilities in the financial sector. There are two mandatory units to this qualification, The first unit, Becoming an Effective Leader will develop the knowledge and understanding of effective leadership as required by a practising or potential middle manager in the city. This unit will give delegates a solid understanding of leadership, including the key competencies of leadership, understanding different leadership styles, when to use them and with whom, as well as how to evaluate their own ability to lead others. The second unit Leading with Integrity will help managers specifically in the financial industries lead with integrity. It will help them to balance the economic, legal, ethical and community responsibilities in a way which creates value for the business, as well as for society in general. It specifically covers understanding different forms of integrity, how to address ethical dilemmas, economic, legal and social responsibilities as well as how to appropriately align them as a leader in the city. This qualification will particularly suit potential and practicing middle managers as well as leaders who wish to lead people in a legal, economic and more ethical way, whilst addressing the social responsibilities of their organisation. The workshops are highly participative, using facilitated discussion, presentations, case studies, group coaching, and group work. The workshops promote reflective review, and encourage participants to find opportunities to apply the learning directly into the workplace. In order to achieve accreditation, participants will also be supported with 3x hours of group tutorial support as well as individual coaching, in order for them to complete around 50x hours of work based learning assignment, which is independently assessed and verified by the ILM. This programme will allow delegates to: develop leadership skills which are put into practice through work place assignments develop practical skills to be able to deal effectively with moral dilemmas at work develop effective and ethical managers, with the proven ability to lead and manage with integrity challenge managers academically, whilst building their practical capabilities develop proven skills to gain this qualification, managers will need to show that they can transfer their new skills and learning directly into the organisation. understand their own ability to fulfil key responsibilities of the leadership role understand the different forms of integrity required of a leader in an organisation understand the economic responsibilities of a leader, towards shareholders and stakeholders understand the legal responsibilities of a leader in an organisation understand how to address ethical dilemmas as a leader in an organisation understand the social responsibilities of a leader in an organisation understand how to align the economic, legal, ethical and social responsibilities of a leader. Programme duration approx. 6 months Induction and welcome Webinar 1 hour Modules 1 & 2 1 & 2. Becoming an Effective Leader Including: Setting the assignment Tutorial support Modules 3 & 4 3. Integrity 4. Economic Responsibility Modules 5 & 6 5. Legal Responsibility 6. Ethical Dilemmas Modules 7 & 8 7. Social Responsibility 8. Alignment due result awarded To check availability and book this course, please visit www.qa.com/ilm5clwi
Pinpoint the best location for your training We operate on both a local and national basis providing local support, backed by a nationwide infrastructure. Our sales consultants and trainers are based locally, where they need to be we only centralise back-office and administration functions. We have more than 25 locations nationwide, each close to major communications routes. All our training centres are equipped to a high standard, with large air conditioned, comfortable classrooms and relaxing break-out areas. Ireland Dublin, Fitzwilliam Place Dublin, Glandore Business Centre London Cannon Street, EC4 International House, E1W King William Street, EC4 Middlesex Street, E1 Tabernacle Street, EC2 Midlands Birmingham Hinckley North Leeds, Brown Lane West Leeds, City Centre Manchester Newcastle Stockport Scotland Aberdeen Edinburgh Glasgow South Exeter Bournemouth Bristol Cheltenham Milton Keynes Reading Slough Swindon 0845 757 3888 info@qa.com www.qa.com/twitter www.qa.com/facebook www.qa.com/linkedin QA Ltd 2015. All rights reserved. QA reserves the right to improve the specification and format of its programmes for the benefit of its customers without notice to the customer. For more information on our ILM Programmes visit www.qa.com/ilm or contact your QA Account Manager