PM tutor Empowering Excellence Interpersonal skills of the PM Presented by Dipo Tepede, PMP, MBA, SSBB
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At the end of this training, our goal is for you to: Be able to name common interpersonal skills that a PM needs to develop Be able to describe how they influence your projects
Interpersonal skills Leadership Team building Motivation Communication Influencing Decision making Political awareness Cultural awareness Negotiation
More interpersonal skills Presentation Writing Creativity Delegation Feedback Flexibility Stress management Time management Conflict management
Leadership The process of moving a group in a direction through mostly non-coercive means. Effective leadership is defined as leadership that produces movement in the long-term best interest of group John P. Kotter (Kotter, 1988) Harvard Business Schools
Leadership Leadership is the process of persuasion or example by which an individual (or leadership team) induces a group to pursue objectives held by the leader or shared by the leader and followers John W. Gardner (Gardner, 1990) The founding chairman of common cause and an advisor to four presidents of the U.S.A
PM Responsibilities as a Leader Establish and maintain Vision, Strategy and Communication Fostering trust and team building Influencing, mentoring and monitoring Evaluating the performance of the team and the project
Team Building Talent wins games but teamwork and intelligence wins championships. - Michael Jordan
Team building skills (Topchik) Get upper-management support Define the purpose of your team Identify time frames Select team members Classify team member openings Share the overall purpose Decide team name Create team mission statement and goals Determine core team issued Establish team norms
Team building skills (PMBOK Guide) Tasks Establish goals Define & negotiate roles Define procedures Processes Interpersonal behaviour Emphasis on communication Conflict management Motivation & Leadership
Motivation Motivating gets you going and habit gets you there. Make motivating an habit and you will get there more quickly and have more fun on the trip. - Zig Ziglar
Demotivators Missing top management support Personal conflicts between team members Inequality in reward systems Schedule conflicts Time overruns
Motivating Values Job Satisfaction Challenging work Sense of accomplishment Achievement & growth Sufficient financial compensation Other rewards & recognition
Communication The way we communicate with others and with ourselves ultimately determines the quality of our lives - Anthony Robbins
PM must be aware of: Various Communication styles Cultural differences Relationships with stakeholders Personalities of stakeholders Overall context of the situation
Influencing Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another. -Napoleon Hill
Influence guidelines Lead by example. Transparent decision making. Adjust style to learn. Use skill and caution. Long-term collaboration over short-term gain.
Influence may be all that you have! IT Hardware So;ware Database Product A Product B Payable Receivable Receivable Group Group Team Team Team Group Group Team Team Team
Decision making Nothing is more difficult, and therefore more precious, than to be able to decide. - Napoleon Bonaparte
Decision making styles Command Consultation Consensus Coin flip Very quick Team not included PM decides, consults team Time intensive process Group commitment Takes time and effort Random decisions
6-Phase decision making model Problem Definition Problem Solution Generation Ideas to Action Solution Action Planning Solution Evaluation Planning Evaluation
Political and Cultural Awareness The world is not a problem, the problem is our unawareness. - Bhagwan Shree Rajneesh Indian Spiritual Leader, 1931-1990
Organisational politics Self serving and manipulative behaviour of team members to promote self interests. Some reasons include: Struggle for resources Personal conflicts Competition for power and leadership Tactical influence to attain power Building personal stature Controlling access to information
Cultural Differences What is considered an appropriate behaviour in one culture is frequently inappropriate in another one Misinterpretations occur primarily when we lack awareness and project our behavioural rules on others
Degrees of Cultural Awareness My way is the only way I know your way but my way is better My way and your way Our way
Negotiation Let us never negotiate out of fear. But lets us never fear to negotiate. - John F. Kennedy Start out with an ideal and end up with a deal. -Karl Albrecht
Negotiation: Skills and Behaviours Listen effectively Analyse the situation Brainstorm ideas for the solution Pick a Solution Try the solution Start again if needed
Conclusion (1) PM motivates in challenging circumstances Success = cooperation, committment & action Interpersonal skills foster good atmosphere PM should motivate and influence project team
Conclusion (2) Foster teamwork Develop communication skills Encourage feedback Avoid misunderstandings