UNIVERSITY OF TEXAS RIO GRANDE VALLEY College of Business and Entrepreneurship, Department of Management MGMT 4363.01 Operations Management Fall 2016 Instructor: Manuel Guzman, MBA, PMP Office: BUSA 212B Meeting Time: TR 10:50 am - 12:05 pm Office Hours: M/W 1:30-3:00 PM Phone: (857) 234-2030 (Calls only, No Texts) T/R 3:00-4:00 PM & By appointment E-mail: manuel.guzmangonzalez@utrgv.edu Classroom: BUSA 121 mguzman2005@alumni.hult.edu Course Description and Prerequisites: The concept of the operations management and its applicability to various types of business firms, problems that provide background for the integration of scientific decision processes relative to an analysis of processes and computer applications in the manufacturing/service environments are discussed. We will cover core operations management concepts including applications and industry practices. Students are exposed to both qualitative and quantitative aspects of operational issues. Operations management concepts discussed include operational strategy, forecasting, product/process design, decision making, supply chain management, project management, and quality control. Upon completion of this course, students should have fundamental knowledge of how various operations managers work. Prerequisite courses are MGMT 3361 and QUMT 3343. Required Materials: Operations Management (5th edition). Reid and Sanders. Wiley Publishing. ISBN: 9781118122679 Course information posted on Blackboard Learn. Other materials as assigned. Recommended Readings: Wall Street Journal, Business Week, Fortune, Economist, Harvard Business Review, MIT Sloan Management Review. Course Learning Goals: To learn the core concepts and techniques of operations management and relate/apply to both manufacturing and service environments. To learn the application of decision making concepts used in operations management by discussing statistical and heuristic decision models. To learn how the strategy aspect of a firm is related to operations management. 1 of 8
Robert C. Vackar College of Business and Entrepreneurship Learning Goals and Mission: The Robert C. Vackar College of Business Entrepreneurship has adopted the following learning goals and objectives that each student should achieve while in the degree program. BBA Learning Goals Demonstrate foundational knowledge of functional area concepts and theories. Demonstrate effective business communication skills. Apply sustainable practices (economic, social and ethical, and environmental) to business decision-making. Demonstrate an understanding of how globalization, including conditions on the US-Mexico border, shape effective business decision making. Apply quantitative analytical skills to business decisionmaking. Demonstrate the ability to critically analyze business issues. This course contributes to the following College of Business and Entrepreneurship learning goals: The Department of Management has adopted the following learning objectives that each student should achieve while in the major. Management Major Learning Objectives This course contributes to the following Department of Management learning objectives: 2 of 8
Develop an understanding of the forces that shape people s behavior in the workplace. Develop the knowledge and skills needed to start a new business. Develop the knowledge and skills needed to apply operations management concepts. Our mission is to be the agent of innovation, knowledge discovery, and economic development in South Texas, Northern Mexico, and beyond, by offering a rigorous curriculum informed by experiential learning, high quality research, and community partnerships. Your mastery of these learning goals and objectives help us to achieve this mission. Performance Measures and Rewards: Scholastic Integrity: As members of a community dedicated to Honesty, Integrity and Respect, students are reminded that those who engage in scholastic dishonesty are subject to disciplinary penalties, including the possibility of failure in the course and expulsion from the University. Scholastic dishonesty includes but is not limited to: cheating, plagiarism, and collusion; submission for credit of any work or materials that are attributable in whole or in part to another person; taking an examination for another person; any act designed to give unfair advantage to a student; or the attempt to commit such acts. Since scholastic dishonesty harms the individual, all students and the integrity of the University, policies on scholastic dishonesty will be strictly enforced (Board of Regents Rules and Regulations and UTRGV Academic Integrity Guidelines). All scholastic dishonesty incidents will be reported to the Dean of Students. Quizzes: All quizzes are conducted in class. The quizzes will be based on the chapters/modules covered in the textbook. Quizzes will have multiple choice, true and false and fill in the blank questions which will be a very good practice for the exams. Quizzes will be open book and notes (see also considerations for exams). Exams: Four major exams will be held during the semester, corresponding to the sixteen chapters of study covered in the textbook, however the lowest grade will be dropped automatically (only if the four exams are taken), otherwise an average of the four exams will be considered not dropping any grade (ALL four exams are mandatory). Exams will be administered in-class and will include multiple choice, true and false, fill in the blank questions, etc. You will be allowed one sheet (letter size, 8 1/2 by 11 inches, two sides) of hand written notes (no printed notes) to aid you in remembering the fun facts associated with the material to be tested (notes will be handed in with the exam). No make-up exams are available. If an emergency situation arises prior to the scheduled exam, you must notify your instructor immediately and provide proof of 3 of 8
absence. Any circumstances requiring special consideration must be discussed with the professor prior to the administration time of the scheduled exam. Failure to follow this policy will result in a grade of zero for the missed exam. Final Exam: The final exam will be comprehensive with questions covering material from all five modules (Chapter 1-16). There is no make-up for missing the final exam. This exam will be administered in-class during finals week. Group Presentation: Working in groups (self-selection, 2-3 each) formed during the first sessions of the semester, students will make a presentation to the class on one of the sixteen chapters listed in the textbook. A 15-20 minute presentation covering the key topics clearly, explaining the most significant aspects (you must select your contents carefully!), to be followed by 5-10 minutes of Q&A. Presentation should include an article about one of the topics listed in the assigned chapter (magazines, other books, internet, newspapers, etc.), please cite sources. All team members will obtain the same grade (A-F), all members must present and contribute evenly; those not pulling their weight may suffer a penalty on grading for this exercise. Group must email the instructor a copy of the power point (PPT) slides prior to the date/time of their presentation (a copy of the file is required, not shared documents, logins, etc.). Failure to follow this policy will result in a grade of zero. Business - Business casual attire is recommended. OM Project: This is also a group project, the final deliverables of the project will be a written report and a set of power point (PPT) slides. Both files are due December 1st, 2016, 10:00 AM. The main objective of the project is to apply the OM concepts (minimum of 3) to a real life application/business (analyzing the current situation and generating improvements/solutions to current situation). A minimum of 10 pages (single spaced, including tables, graphs and figures, write up in MS Word) is required. All groups will present their projects (power point) towards the end of semester. More details will be provided throughout the term. Group must email the instructor a copy of the OM project and PPT slides prior to the date/time stated above (a copy of the file is required, not shared documents, logins, etc.). Failure to follow this policy will result in a grade of zero (same considerations and members for group presentation). Attendance: Students are expected to attend all scheduled classes and may be dropped from the course for excessive absences. UTRGV s attendance policy excuses students from attending class if they are participating in officially sponsored university activities, such as athletics; for observance of religious holy days; or for military service. Students should contact the instructor in advance of the excused absence and arrange to make up missed work or examinations. Each class session a sign in sheet will be available. Please write/sign your name clearly, if I cannot read your name, you will be considered absent. I view coming late to class or leaving early very negatively. Students arriving late to class (10 minutes or more), will not be allowed to enter the classroom (unless the instructor is notified ahead of time). In addition to your presence, you will be expected to participate in class discussions. If you miss three or more classes, your participation grade will be reduced significantly. 4 of 8
Class Preparation / Participation: Preparing well, regularly attending class and fully contributing to discussions is extremely important in this course. You are expected to prepare carefully for class discussions and to read the assigned material (chapters) before class as this will facilitate your understanding of the core material presented in class. You should be prepared to express your opinions, share your ideas and experience, and listen to others. You may be asked to present some of the assigned reading materials to the class. Your ability to do so will be evaluated and this evaluation will affect your class participation grade. Quality of comments and not just quantity is important. There is no expectation that every student will speak at every class meeting. In-Class Exercises: There will be a number of in-class grades exercises during the semester. These exercises will be more fully explained during specific class times. You may also be asked to do short presentations during class. Cell Phone & Computer Policy: Cell phones should be on silent mode/turned off and put away during class. Texting or taking/making calls during class is disrespectful to the instructor, distracting to other students, and will not be tolerated. If you need to use your cell phone, please step out the classroom. Otherwise, please be advised that I will ask you to leave the room if this behavior is observed during the lectures. Computers and/or tablets will not be allowed in class, unless the student purchased the electronic version of the text book (ebook). Grading Policies: The final grade will be composed of the above mentioned components with the following weights: Assignment Weight Quizzes 10% Exams 30% Final Exam 20% Participation 10% Group Presentation 10% OM Project 20% 100% UTRGV s grading policy is to use straight letter grades (A, B, C, D, or F). Final course grades will be computed based on the following grade scale: A= 90-100 B= 80-89 C= 70-79 D= 60-69 F= 0-59 Optional Activities Participation in competitions, business symposiums, joining student organizations, may 5 of 8
earn your extra points. Students with disabilities: If you have a documented disability (physical, psychological, learning, or other disability which affects your academic performance) and would like to receive academic accommodations, please inform your instructor and contact Student Accessibility Services to schedule an appointment to initiate services. It is recommended that you schedule an appointment with Student Accessibility Services before classes start. However, accommodations can be provided at any time. Brownsville Campus: Student Accessibility Services is located in Cortez Hall Room 129 and can be contacted by phone at (956) 882-7374 (Voice) or via email at accessibility@utrgv.edu. Edinburg Campus: Student Accessibility Services is located in 108 University Center and can be contacted by phone at (956) 665-7005 (Voice), (956) 665-3840 (Fax), or via email at accessibility@utrgv.edu. Mandatory course evaluation period: Students are required to complete an ONLINE evaluation of this course, accessed through your UTRGV account (http://my.utrgv.edu); you will be contacted through email with further instructions. Students who complete their evaluations will have priority access to their grades. Online evaluations will be available November 18 December 8, 2016 for the fall semester. Sexual harassment, discrimination, and violence: In accordance with UT System regulations, your instructor is a responsible employee for reporting purposes under Title IX regulations and so must report any instance, occurring during a student s time in college, of sexual assault, stalking, dating violence, domestic violence, or sexual harassment about which she/he becomes aware during this course through writing, discussion, or personal disclosure. More information can be found at www.utrgv.edu/equity, including confidential resources available on campus. The faculty and staff of UTRGV actively strive to provide a learning, working, and living environment that promotes personal integrity, civility, and mutual respect in an environment free from sexual misconduct and discrimination. Course drops According to UTRGV policy, students may drop any class without penalty earning a grade of DR until the official drop date. Following that date, students must be assigned a letter grade and can no longer drop the class. Students considering dropping the class should be aware of the 3-peat rule and the 6-drop rule so they can recognize how dropped classes may affect their academic success. The 6-drop rule refers to Texas law that dictates that undergraduate students may not drop more than six courses during their undergraduate career. Courses dropped at other Texas public higher education 6 of 8
institutions will count toward the six-course drop limit. The 3-peat rule refers to additional fees charged to students who take the same class for the third time. Calendar of Activities: The UTRGV academic calendar can be found at http://my.utrgv.edu at the bottom of the screen, prior to login. Some important dates for Fall 2016 include: Aug 29 Fall classes begin Sept 1 Last day to add or register for Fall classes Sept 2 Last day to withdraw (drop all classes) for a 80% refund Sept 5 Labor Day Holiday, no classes Sept 14 Census day (last day to drop without it appearing on the transcript) Nov 17 Last day to drop (DR grade) a class or withdraw (grade of W) Nov 18 - Dec 8 Online course evaluations available Nov 24 - Nov 25 Thanksgiving Holiday, no classes Dec 8 Study Day, no classes Dec 9 Dec 15 Final Exams 7 of 8
Tentative Class Schedule (subject to change) Assignment Required Group Date Topic Reading Presentation 8/30 Tues Introductions 9/1 Thur Introduction to Operations Management Ch.1 9/6 Tues Introduction to Operations Management Ch.1 9/8 Thur Operations Strategy and Competitiveness Ch.2 Group 2 9/13 Tues Product Design and Process Selection Ch.3 Group 3 9/15 Thur Supply Chain Management Ch.4 Group 4 9/20 Tues Supply Chain Management (cont). Quiz and Review for exam 9/22 Thur Exam I Ch.1, 2, 3, 4 9/27 Tues Total Quality Management Ch.5 Group 5 9/29 Thur Statistical Quality Control Ch.6 Group 6 10/4 Tues Just-in-Time and Lean Systems Ch.7 Group 7 10/6 Thur Forecasting Ch.8 Group 8 10/11 Tues Forecasting (cont). Quiz and Review for exam Group 9 10/13 Thur Exam II Ch.5, 6, 7, 8 10/18 Tues Capacity Planning and Facility Location Ch.9 Group 9 10/20 Thur Facility Layout Ch.10 Group 10 10/25 Tues Work System Design Ch.11 Group 11 10/27 Thur Inventory Management Ch.12 Group 12 11/1 Tues Inventory Management (cont). Quiz and Review for exam 11/3 Thur Exam III Ch.9,10,11,12 11/8 Tues Aggregate Planning Ch.13 11/10 Thur Resource Planning Ch.14 11/15 Tues Scheduling Ch.15 11/17 Thur Project Management Ch.16 11/22 Tues Project Management (cont). Quiz and Review for exam 11/24 Thur No class, Holiday (Thanksgiving) 11/29 Tues Exam IV Ch.13,14,15, 16 12/1 Thur OM Project Presentations 12/6 Tues OM Project Presentations. Review for final exam 12/13 Tue Final Exam 10:15 am - 12:00 pm Ch.1-16 8 of 8