Instructor: Office Location: Telephone: Email: Office Hours: Class Days/Time: Classroom: Prerequisites: San José State University School: Lucas College and Graduate School of Business Department: Global Innovation and Leadership Course Title: Total Quality Management Section: 01; Class ID: 50567 Semester: Fall Year: 2015 Seyed Javadi BT 563 (408) 924-7437 (messages and during office hours) seyed.javadi@sjsu.edu Wed. 5-6pm or by appointment Wednesdays, 6:00 PM 8:45 PM BBC 222 Upper division standing Faculty Web Page and MYSJSU Messaging (Optional) Copies of the course materials such as the syllabus, major assignment handouts, etc. may be found on my faculty web page accessible through the faculty home page. You are responsible for regularly checking with the messaging system through MySJSU (or other communication system as indicated by the instructor). Course Description SJSU catalog: Holistic approach to managing quality: Interaction of production design, work design and the manufacturing process. International view and roles qualitative and quantitative techniques play in successful management programs. In addition the course will seek to relate the field of quality to everyday experiences of the students. 1. Lectures and chapter reading assignments will cover the items to be learned in the course. Extensive quantitative treatments within the topic areas may be condensed. Fall 2015. Page 1 of 10
2. Topics covered are listed in the accompanying course schedule. Text chapter readings are listed in the schedule. 3. Between 10-14 participation activities will be assigned during the semester. Most will involve individual research outside class. Some may be group assignments in class. 4. Specific practice problems will be assigned several times during the semester. Assignments will not be graded or turned in but offer the opportunity for practice before the exams. 5. Two cases will be assigned for individual work during the semester. 6. Two closed book midterm exams will be given. Each will cover approximately 40% of the course content. A mandatory open book final examination will cover the entire course content. 7. 7. The lower of the two midterm exam score will be dropped (Note: you must take the final exam). Course Goals and Student Learning Objectives 1. To enable students to obtain a basic understanding of quality principles and practices, including practical applications, 2. 2. To provide students with the ability to describe the place of quality in supply chain management. 3. To equip the students with basic tools to formulate and solve representative quality management problems. 4. To present students with the opportunities for a rich and diversified university life, including lectures, art, music, athletics, and student government, thus better equipping them to be well-rounded contributors to society. 5. To give the students practical guidelines and examples for use in their careers and personal lives. Required Texts/Readings Textbook Foster, S. Thomas, Managing Quality: Integrating the Supply Chain, Fifth Edition, Pearson Prentice-Hall, 2013, ISBN-10: 0132737981, ISBN-13: 978-0132737982 Acceptable alternative: Foster, S. Thomas, Managing Quality: Integrating the Supply Chain, Fourth Edition, Pearson Prentice-Hall, 2010, ISBN-10: 0136088503, ISBN-13: 978-0136088509 Other Readings Quality Improvement, 9 th Ed. By Dale H. Besterfield Website readings to be assigned in class Other equipment / material requirements (optional) None Fall 2015. Page 2 of 10
Library Liaison (Optional) Diana Wu, diana.wu@sjsu.edu, (408) 808-2087. Classroom Protocol 1) Class participation will be directly graded based on assignments made in class. Some will be accomplished during class, others will be assigned for submission at the next class meeting and there may be an occasional unannounced quiz (based on lecture material since the last exam or quiz). 2) Computers are allowed only for taking notes, accessing course presentation materials, and at the direction of the instructor researching specific websites. Computers may not be used during exams. 3) Mobile phones should be turned off or set to vibrate. They may not be used for calls or texting during class time and they may not be used for any purpose during exams. 4) One person may speak at a time (no side conversations during lecture). 5) Each student is expected to leave the classroom neat and orderly. 6) Assignments require individual work unless specified otherwise. 7) Laptops, tablet devices, PDAs, mobile phones, smart phones, cameras, and headphones are prohibited during exams. Dropping and Adding Students are responsible for understanding the policies and procedures about add/drops, academic renewal, etc. Information on add/drops are available at http://www.sjsu.edu/advising/faq/index.htm#add Information about late drop is available at http://www.sjsu.edu/aars/policies/latedrops/. Students should be aware of the current deadlines and penalties for adding and dropping classes. Assignments and Grading Policy Exams Two closed book midterm exams will be given. Each will cover approximately 40% of the course content and be comprised of short answer and multiple choice questions and quantitative problems. The lower score will be eliminated. There will be no makeup exams. An open book final examination will cover the entire course content and be comprised of approximately 50 questions, including quantitative problems. The final exam is mandatory. Case Studies Fall 2015. Page 3 of 10
Two cases will be assigned for individual work during the semester. Case information and instructions will be provided in class and/or on my homepage. Homework Written homework assignments will be made from time to time. These will not be graded but may be reviewed during class and are opportunities for you to prepare for exams and occasional participation activities in the form of quizzes. Class Participation Class participation will be directly graded based on assignments made in class. Some will be accomplished during class, others will be assigned for submission at the next class meeting and there may be an occasional unannounced quiz (based on lecture material since the last exam or quizzes). Late penalties will apply. Grading Midterm (higher score of 2: 250 points) 25% Case Studies (2 at 150 points each) 30% Class Participation (200 points) 20% Final Exam (250 points) 25% Total (1000 points) 100% Grading Percentage Breakdown 95% and above A+ 94.9% - 90.0% A 89.9% - 85.0% A- 84.9% - 82.5% B+ 82.4% - 77.5% B 77.4% - 75.0% B- 74.9% - 72.5% C+ 72.4% - 67.5% C 67.4% - 65.0% C- 64.9% - 62.5% D+ 62.4% - 57.5% D 57.4% - 55% D- below 55% F Fall 2015. Page 4 of 10
University Policies Academic integrity Students should know the University s Academic Integrity Policy that is available at http://www.sa.sjsu.edu/download/judicial_affairs/academic_integrity_policy_s07-2.pdf Your own commitment to learning, as evidenced by your enrollment at San Jose State University and the University s integrity policy, require you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The website for Student Conduct and Ethical Development is available at http://www.sa.sjsu.edu/judicial_affairs/index.html Instances of academic dishonesty will not be tolerated. Cheating on exams or plagiarism (presenting the work of another as your own, or the use of another person s ideas without giving proper credit) will result in a failing grade and sanctions by the University. For this class, all assignments are to be completed by the individual student unless otherwise specified. If you would like to include in your assignment any material you have submitted, or plan to submit for another class, please note that SJSU s Academic Policy F06-1 requires approval of instructors. Campus Policy in Compliance with the American Disabilities Act If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 requires that students with disabilities requesting accommodations must register with the DRC (Disability Resource Center) to establish a record of their disability. Student Technology Resources (Optional) Computer labs for student use are available in the Academic Success Center located on the 1 st floor of Clark Hall and on the 2 nd floor of the Student Union. Additional computer labs may be available in your department/college. Computers are also available in the Martin Luther King Library. A wide variety of audio-visual equipment is available for student checkout from Media Services located in IRC 112. These items include digital and VHS camcorders, VHS and Beta video players, 16 mm, slide, overhead, DVD, CD, and audiotape players, sound systems, wireless microphones, projection screens and monitors. Fall 2015. Page 5 of 10
Learning Assistance Resource Center (Optional) The Learning Assistance Resource Center (LARC) is located in Room 600 in the Student Services Center. It is designed to assist students in the development of their full academic potential and to motivate them to become self-directed learners. The center provides support services, such as skills assessment, individual or group tutorials, subject advising, learning assistance, summer academic preparation and basic skills development. The LARC website is located at http:/www.sjsu.edu/larc/ SJSU Writing Center (Optional) The SJSU Writing Center is located in Room 126 in Clark Hall. It is staffed by professional instructors and upper-division or graduate-level writing specialists from each of the seven SJSU colleges. Our writing specialists have met a rigorous GPA requirement, and they are well trained to assist all students at all levels within all disciplines to become better writers. The Writing Center website is located at http://www.sjsu.edu/writingcenter/ Peer Mentor Center (Optional) The Peer Mentor Center is located on the 1 st floor of Clark Hall in the Academic Success Center. The Peer Mentor Center is staffed with Peer Mentors who excel in helping students manage university life, tackling problems that range from academic challenges to interpersonal struggles. On the road to graduation, Peer Mentors are navigators, offering roadside assistance to peers who feel a bit lost or simply need help mapping out the locations of campus resources. Peer Mentor services are free and available on a drop in basis, no reservation required. The Peer Mentor Center website is located at http://www.sjsu.edu/muse/peermentor/. College of Business Program Goals: (Not all program learning goals are covered in every course) I. Business Knowledge To understand the fundamental principles of essential business functions and the relationship of business to individuals, government, society, and other organizations To obtain specialized knowledge of a single business discipline or functional area IIa. Business Skills - Communication, Leadership and Ethics To express ideas clearly, logically, and persuasively in oral and written communication Fall 2015. Page 6 of 10
To comprehend the challenges and opportunities of working effectively with other people in a diverse environment To demonstrate awareness of how ethical issues and responsibilities affect decisions and actions IIb. Business Skills - Critical Thinking and Analysis To comprehend and critically evaluate information presented in written and numeric form To analyze complex, unstructured qualitative and quantitative problems, using appropriate tools and technology College of Business Policies: To ensure that every student, current and future, who takes courses in the Boccardo Business Center has the opportunity to experience an environment that is safe, attractive, and otherwise conducive to learning, the College of Business at San José State has established the following policies: Eating: Eating and drinking (except water) are prohibited in the Boccardo Business Center. Students with food will be asked to leave the building. Students who disrupt the course by eating and do not leave the building will be referred to the Judicial Affairs Officer of the University. Cell Phones: Students will turn their cell phones off or put them on vibrate mode while in class. They will not answer their phones in class. Students whose phones disrupt the course and do not stop when requested by the instructor will be referred to the Judicial Affairs Officer of the University. Computer Use: In the classroom, faculty allow students to use computers only for class-related activities. These include activities such as taking notes on the lecture underway, following the lecture on Web-based PowerPoint slides that the instructor has posted, and finding Web sites to which the instructor directs students at the time of the lecture. Students who use their computers for other activities or who abuse the equipment in any way, at a minimum, will be asked to leave the class and will lose participation points for the day, and, at a maximum, will be referred to the Judicial Affairs Officer of the University for disrupting the course. (Such referral can lead to suspension from the University.) Students are urged to report to their instructors computer use that they regard as inappropriate (i.e., used for activities that are not class related). Academic Honesty: Faculty will make every reasonable effort to foster honest academic conduct in their courses. They will secure examinations and their answers so that students cannot have prior access to them and proctor examinations to prevent students from copying or exchanging information. Fall 2015. Page 7 of 10
They will be on the alert for plagiarism. Faculty will provide additional information, ideally on the green sheet, about other unacceptable procedures in class work and examinations. Students who are caught cheating will be reported to the Judicial Affairs Officer of the University, as prescribed by Academic Senate Policy S04-12. Fall 2015. Page 8 of 10
Bus 5 142 / Total Quality Management, Fall 2015, Course Schedule Schedule is subject to change with fair notice in class or by e-mail.. Week Date Topics, Readings, Assignments, Deadlines 0 Aug 19 College and Department meetings (faculty only) and Advisement 1 26 Course Overview Ch 1 Introduction to Quality Theory Ch 2 International Aspects Ch 3 2 Sep 2 Tools of Quality Ch 10 Sep. 1 is the End of Official Drop Period 3 9 Tools of Quality (cont d) Ch 10 Statistical Process Control for Variables Ch 11 End of Official Add Period 4 16 Statistical Process Control for Variables (cont d) Ch 11 Statistical Process Control for Attributes Ch 12 5 23 Statistical Process Control for Attributes (cont d) Ch 12 *** EXAM # 1 *** Chs 1,2,3,10,11,12 6 30 Leadership and Strategic Planning Ch 4 Leadership and Strategic Planning (cont d) Ch 4 7 Oct 7 Focusing on Customers Ch 5 Voice of the Market Ch 6 8 14 Reliability & Process Capability Chs 11, 12 Product & Process Design Ch 7 9 21 Product & Process Design (cont d) Ch 7 Designing Quality Services Ch 8 10 28 Six Sigma Ch 13 Case # 1 due Six Sigma Roadmap ------- 11 Nov 4 Starting Six Sigma ------- Keys to Six Sigma Success ------- 12 11 HOLIDAY
Week Date Topics, Readings, Assignments, Deadlines 13 18 *** EXAM # 2 *** Chs 4,5,6,7,8,11,12,13, lect. The Supply Chain Ch 9 14 25 HOLIDAYS (Thanksgiving) 15 Dec 2 QI Teams and Projects Ch 14 Implementation & Validation Ch 15 Case # 2 due Looking to the Future ------ Other Topics ------ Course Summary ------ 16 9 Study/Conference Day (no classes or exams) Final Exam Dec 16 BBC 222, 6:00 8:00 PM (120 minutes allowed)