Rapid Webinar Production: Getting SMEs up to Speed in 3 Easy Steps Karen Hyder, The elearning Guild

601 Rapid Webinar Production: Getting SMEs up to Speed in 3 Easy Steps Karen Hyder, The elearning Guild Produced by To SME or Not to SME: Tips for Working with your Customer and your Team

601 Rapid Webinar Production: Getting SMEs up to Speed in 3 Easy Steps Karen Hyder, The elearning Guild 1 Please AGREE to participate! Please respond to the poll 2 Page 1

Karen Hyder Taught ESL 88-93 Software trainer 91-96 Train-the-trainer courses and certification training 96-99 My 1 st online train-the-trainer 99 Founding member CompTIA s CTT+ Advisory board Online coaching, training and event production 01-09 99-09 The elearning Guild Online Forums 03-09 Co-wrote The elg s Handbook on Synchronous e-learning 07 Poll 1 3 Please respond to the poll 4 Page 2

An effective online trainer uses technology to co-create a new kind of learning experience with learners. It s not the same kind of learning experience that we had in the classroom, but when it s done right, it works pretty well. 5 The elearning Guild s SLS report Page 3

Opinions about SLSs 94.7 89.2 86.7 from The elearning Guild s Synchronous Learning Systems Research - 2008 The five most effective things to do to get the most out of your SLS are: 1. Set up information sent in advance. 2. Make sure trainers and presenters have adequate training on how to present effectively. 3. Provide online coaches and event producers to ensure well-run sessions. 4. Offer live tutorials to show learners how to use the system. 5. Gain support from upper management. from The elearning Guild s Synchronous Learning Systems Research - 2008 Page 4

The ideal SME/ Presenter is. 9 A true expert in his/her field Experienced Knows the lingo Presents anecdotal and statistical information Can respond to a variety of questions 10 Page 5

An inspiring presenter Well-written presentation Leader/ Motivator Polished 11 A confident speaker Authentic Accurate Articulate Animated Adaptable Page 6

A patient technologist Properly setup Realistic Savvy A learner focused teacher Adapts to learners needs and interests Engaging style Keeps it simple Prompts for interaction Page 7

Experienced online Has presented online Familiar with tools Good internet connection Tested headset Content adapted for online Poll 4: Which of these are you supporting? Page 8

Who makes a good candidate Technically competent Can manage PC and audio setup Well-qualified in topic Real world experience/ story to tell Keen to share Committed Has time for 3x duration of the session for preparation Willing to accept coaching In-person presentation experience helpful 17 What are some objections presenters have to using Synchronous Learning Systems? Please Please type type your your responses responses in in chat. chat. 18 Page 9

Typical objections Technology can fail in the middle of the session. People multitask during online sessions. I m not able to observe participants body language or eye contact to ensure that they are with me and learning. Learners don t have the attention span to stay online and stay interested. It s hard to keep track of everything that s happening during a session. My content won t work in this format. I don t like it. I can t connect with learners and build rapport like I can in person. It s easy for you. I can t do it. What I do isn t training, I do demos. My students don t want to participate. Key areas to prepare Presenter Technical Content Participants 20 Page 10

Outline responsibilities COACH/ PRODUCER Interface setup How-to instructions Help adapt content/ activities Host session Intro-close Acclimate learners Technical support Details management I ll focus on this" you focus on this" SME Provide content in PPT Script questions Personal preparedness Equipment management Meet deadlines Drive the session 1. Structure 2. Prepare 3. Support Establish tasks and due dates Create session rooms from templates Create Intro-close slides Use PPT design templates Participant registration and setup Tracking document Meet for 3 online practices Test ID/ password Audio function Features tutorial Adapt slides for online Add Polls and open questions Offer delivery recommendations Load/ test all materials Introduce speaker Teach participants how to use tools Escalate participant questions Solve audio and tech issues Cue polls and activities Offer subtle feedback Keep track of time 22 Page 11

Technology considerations SME Setup (1 or 2 PCs) Hardware Software Operating system Network connectivity System resources Voip or Telephone Headset One or more presenters Share files PPT Acceptable file types Share Applications Participants Hardware/ Software setup PC or Mac Firewall issues? Audio access info Permissions Access to materials Pre- and post-session work Time zones www.timeanddate.com 23 Poll 5: Do they know how to use the tools? Page 12

What tools/ features are available in SLSs? Please type your responses in Chat. 25 Some Acrobat Connect tools: Responding to Polls Typing comments and questions in the Chat pod Using the My Status indicators Page 13

People who actually make use of Virtual Classroom tools report better results. PowerPoint Presentation to Virtual Audience Showing/demonstrating software applications in real time Setting up and scheduling new synchronous learning sessions Use of drawing/highlighting tools in presentation mode Floor controls (i.e. student indication of question to be asked, etc.) Chat (open text chat) Strong ly Agree Everybody Else Strong ly Agree Everybody Else Strong ly Agree Everybody Else Strong ly Agree Everybody Else Strong ly Agree Everybody Else Strong ly Agree Everybody Else Polling questions (asking Strong ly Agree student to respond to questions during the live session) Everybody Else Recording sessions for later playback Whiteboard (writing, drawing, creating content in real time) Notification system, reminders, and communication with students Strong ly Agree Everybody Else Strong ly Agree Everybody Else Strong ly Agree Everybody Else from The elearning Guild s Synchronous Learning Systems Research - 2008 Often, Sometimes 92.1% 86.8% 87.0% 82.6% 87.1% 81.8% 84.7% 65.0% 81.9% 66.2% 76.7% 64.7% 74.5% 61.1% 69.8% 62.8% 68.4% 48.2% 66.7% 60.9% It s s not the tool, it s s how it s s used Page 14

Variations among software products Classroom Elluminate Live! Acrobat Connect WebEx TC GoTo Webinar PPT projected Upload file (becomes static file) Upload file (retains animations) Upload file (retains animation) Share PPT Application Handouts File Transfer File Share pod File Transfer n/a Body language Emoticons My Status indicators Emoticons Satisfaction levels Show of hands Poll buttons Poll pods Poll files Poll panel Verbal Phone and/or VoIP Phone and/or VoIP Phone and/or VoIP Phone and/or VoIP Whiteboard Whiteboard tools Whiteboard overlay Annotation toolbar Annotation tools Verbal Verbal, Chat or Q&A Verbal, Chat or Q&A Verbal, Chat or Q&A Verbal or QA response Any file type / format VCR/ DVDs PPTs Swfs or Flvs Avi or Wmvs Shared Adapt methods for synchronous tools If you say this in the classroom Give me a show of hands if you have ever Share an example of your own Label the diagram Let s brainstorm Watch this and be prepared to respond to these questions Let me demonstrate the process I ll take you through the site and then allow time for you to explore on your own. Use a #2 pencil The practice unit begins on page Turn to your neighbor and Use this online tool Polling Phone or VoIP Audio Annotation tools Chat Play media file Application share Web Tour Test/ Polling Asynchronous tasks Breakout rooms 30 Page 15

Create a structure Use PPTs for structure Main focal point. Simplify text Use graphics and diagrams Include animations/ builds Point or Annotate Include placeholder slides Add interactions Add media 31 Balance online activities Slides, context Online lesson Open ended chat questions, discussion Video clip Demo Review, poll Slides Practice exercise Relegate independent work to asynchronous time Page 16

Use a Tracking document Manage details of each SME Contact info Hardware/Software Poll placement Document issues to address later Capture chat or survey info in one location 33 What are SMEs biggest obstacles? Please type your responses in Chat. 34 Page 17

Common SME obstacles to overcome Controlling audio function and quality Feeling disconnected without visual cues Not comfortable when audience is quiet Reacting/ Responding to technical issues Overwhelmed by Chat entries Setting up and facilitating activities Using the right terminology Omitting um and ya know Fear of being out on a limb alone 35 The Producer ensures everything is managed Presenter Producer Technical Content Participants 36 Page 18

Schedule 3 online prep sessions Homework: pull PPT, files and questions together Homework: Finalize files and practice Homework: ok, maybe one last tweak Coaching Session 1: Interface tutorial and admin info Coaching Session 2: Tweak content and setup pods Coaching Session 3: Load files and practice together Online session: Success! Poll 6: How will your SMEs react? 38 Page 19

Encourage SMEs to ask questions Get agreement Ask participants to to RESPOND rather than ask 1. Plan questions and responses in advance 2. Seed questions throughout the session 3. Tell learners how you want them to respond 4. Wait (patiently) for responses 5. Use the information you get to connect the learner to the content How many seconds will you need to wait for responses? Please type your answer in Chat 41 What Questions could you use? Please type examples of questions in the Chat pods below. Closed Polls Emoticons Question and Answer Open Chat Voice Type on whiteboard 42 Page 21

These questions: Any questions? Any questions before we move on? Since there s nothing in chat, I ll assume you have no questions, right? What, no questions? Boy, this is a quiet group. teach students not to participate What do you hear great trainers doing? Type examples of best practices for voice and language 44 Page 22

Choose words carefully. Talk about what you DO want. Please use these tools to participate. Use *6 to Mute and unmute your audio. We ll start at 1:15 ET. Stay logged in. 45 Use proper lingo Please change your Status to Green Checkmark Respond by typing in the Chat Pod Please unmute your line and speak up 46 Page 23

Activity: Convertibles In Chat, type an alternative and positive way to say 1. This won t take very long 2. It doesn t matter 3. Don t take this the wrong way 4. Staying on time is always challenging 5. I apologize for the delay 6. No problem 47 Poll 7: What do you need to do next? Please respond to the poll 48 Page 24

What are two key things you learned in this session? Please type in Chat. 49 For answers and more information Contact Karen Hyder Online Event Producer and Speaker Coach karen@karenhyder.com Download free ebook The elearning Guild s Handbook on Synchronous e-learning 50 Page 25