Advanced Interactions: Building Real Engagement into Your elearning June 2 & 3, 2011 202 Leveraging SharePoint for Shared Learning Rory Frey, Catalyst360, a business of The Hartford
Slide 1 Leveraging SharePoint for Shared Learning. By Rory Frey
Slide 2 Getting Context From You Leveraging Sharing Learning 2
Slide 3 Getting Context From wiktionary Leveraging Sharing Learning To use; to exploit; to take full advantage (of something). To give part of what one has to somebody else to use or consume. To have in common. To divide and distribute To acquire, or attempt to acquire knowledge or an ability to do something. To attend a course or other educational activity. To make use of a bad experience. To improve, maybe used in an order. To be studying. To come to know; to become informed of; to find out. 3
Slide 4 Lets Share The first time I shared content to the web was The majority of my sharing on the web is related to 4
Slide 5 My Story Just another Questioner 0 The Disciples Albert Einstein (Time-line not to scale) Charlie Brown 2011 Corporate Learners Asking questions while you learn is nothing new and our Learners expect it in their on-line training. 5
Slide 6 My Work Catalyst360 is a multiple channel contact center focused on providing best in class customer relationship management through exceptional sales and service for our clients and partners. Approximately 1700 Direct Learners Approximately 2/3 In Office, 1/3 Remote 6
Slide 7 Our Mission Today In this session, you will learn: How SharePoint uses Web 2.0 features to enhance learner engagement How templates make it quick and easy to get started How you can use blogs as your Question and Answer site How wikis can support group scripting and whiteboarding How document libraries give learners access to additional research and activities How you can use SharePoint Designer to access advanced capabilities 7
Slide 8 Now Everyone Can Share! 8
Slide 9 Now Everyone Can Share! Many 9
Slide 10 Getting Social On-line at Work As an example which of these can you view and use at your work? 10
Slide 11 Shared Learning IT and Business had a need to share Implementation of Microsoft SharePoint 11
Slide 12 Time to Share Poll - Which sounds most interesting? We will start with that topic. Ask the Expert Feature Learning Libraries Virtual Case Studies 12
Slide 13 Q and A Process Learner Begins Course Ask the Expert Available Learner Completes Rest of Course View previous Q & A Submit Question Comment on a Question SME Systematically Manages the process 13
Slide 14
Slide 15 Q and A in Action - View 15
Slide 16 Q and A in Action - Post 16
Slide 17 Q and A in Action - Alert 17
Slide 18 Q and A Results Started in 2008 Actively used today Total of 132 Posts 18
Slide 19 Creating a new Q and A 19
Slide 20 Semi-Live Demonstration Using SharePoint 3.0 to create a new Q and A 20
Slide 21 Q and A Lessons Learned What at worked well? What should be done more better or differently? 21
Slide 22 Case Study for Online Case Studies Need: During a Sales Training course that spanned over several sessions, the Instructional Designer wanted assigned groups to develop real life customer case studies. These case studies could then be shared with other groups and training sessions. Solution: Use Wiki structure to replace standard Whiteboard, Flip Charts and documentation. 22
Slide 23 Case Studies in Action 23
Slide 24 Case Studies in Action 24
Slide 25 Case Studies in Action 25
Slide 26 Case Studies in Action 26
Slide 27 Creating a Case Study 27
Slide 28 Case Studies Semi-Live Demonstration Using SharePoint 3.0 to create a new Virtual Whiteboard or Case Study 28
Slide 29 Case Study - Lessons Learned What at worked well? What should be done more better or differently? 29
Slide 30 Reason for Learning Libraries Need Often you want to give the learner the ability to access supporting documents and or comment on documents they have access during the training. Solution By using the Discussion Board or Document Library Feature of SharePoint you can easily implement into your training. 30
Slide 31 Learning Libraries Examples 31
Slide 32 Learning Libraries in Action 32
Slide 33 Learning Libraries Add 33
Slide 34 Learning Libraries How To 34
Slide 35 Learning Libraries Lessons Learned What at worked well? What should be done more better or differently? 35
Slide 36 Other Training Uses Please type in chat some additional ways that you could see using SharePoint or another like tool to support Learning? Facilitator Lead Discussion Points Planned or Adhoc Virtual Role-plays Best Practice Sharing Classroom Record Keeping Parking Lot Items Key Discussion Points Repository for Improvement 36
Slide 37 Learning Portal Example Supported 100% Remote Learners Hired and Trained at their Homes. During Training Never used email or IM. Learners only accessed Learning Portal and then Webex or Self-Paced Training 37
Slide 38 Learning Portal Example Full Screen 38
Slide 39 Expanding with Designer 39
Slide 40 Presenter s Challenge Start with what you have and find a way Use the features of the software versus the names Start small and go big Use the chat and list any ideas that you have now for using what I shared at your organizations. 40
Slide 41 Thank You Rory Frey Learning Technologist, Center for Performance Excellence, Catalyst360 A business of The Hartford rory.frey@catalyst-360.com 41