CARROLL UNIVERSITY BUS 305 B Operations Management Spring 2013 Mondays 6:00 PM 9:35 PM January 28, 2012 April 29, 2012 Main - Room 301 INSTRUCTOR: Lisa Weber E-MAIL ADDRESS: lweber@carrollu.edu (first letter is an L) OFFICE LOCATION: Maxon 109 or Business Building room 205 414 702-1009 (cell) OFFICE HOURS: Business Building Room 205 Tuesdays, Fridays 8:45 AM 9:45 AM Maxon 109 Mondays, Thursdays 10:00 AM 11:00 AM Mondays 5:00 PM 6:00 PM By appointment if needed Please contact me by email, phone or an office visit when you need course material assistance. I will respond as soon as possible to emails and phone calls. Credits 4 Hours Prerequisite: - BUS 101 and MAT 112 COURSE DESCRIPTION: This course provides a survey of the operations function within a variety of enterprises and an understanding of how the design, operation and control of systems can most effectively provide goods and services. Topics include operations strategy, process selection, quality management and control, supply chain management, forecasting, scheduling, inventory planning and control, and lean systems. (Fa, Sp, Su) Prerequisites: BUS 101, MAT 112 and junior standing. 1
Textbook: Operations Management: Contemporary Concepts and Cases, 5th Edition Authors: Schroeder, Goldstein and Rungtusanatham, McGraw-Hill/Irwin ISBN-13: 978-0-07-340338-0 SBN-10: 0-07-340338-5 Please bring your textbook and a notebook to each class for class activities. Please bring a laptop or a tablet to class for class activites. COURSE LEARNING OUTCOMES: Upon successful completion of this course, students will have demonstrated: Understanding of the important role operations management plays in the business organization... Provide understanding of supply chain management, process design, project management and quality management. Understand the importance of cross functional information with operations management Aware of detail analysis and computations of operations management logics and tools GRADING: Your Course grade will be based on the following: DESCRIPTION NUMBER VALUE EACH TOTAL POINTS Student Info Sheet 1 1 1 Attendance/Participation 15 2 30 In Class Activities 25 Unannounced Quizzes 50 Group Assignments - Industry Interaction Exercise - Current Events Exercise (with presentation) 1 1 30 30 (paper) 10 (presentation) 30 40 Exams 3 70 210 TOTAL 386 2
Grading Scale Total 386 POINTS To Attain PERCENTAGE GRADE 358 93% - 100% A (4.0) 346 90% - 92% AB (3.5) 323 84% - 89% B (3.0) 307 80% - 83% BC (2.5) 269 70% - 79% C (2.0) 246 64% - 69% D (1.0) BELOW 245 BELOW 64% F (0.0) COURSE REQUIREMENTS: Student Information Sheet- 1 point Complete Student Information Sheet Attendance/Participation: - 30 points (2 points for each class) Attendance will be taken at each class. For a total of two times, if you inform the instructor, by email, prior to the class time, that you will not be present in class and reason why, you will receive 1 point for that class. After two times any miss from class will be considered unexcused and you will not receive the 2 points attendance for that class. If the miss occurs after the two times, you will need to provide written documentation from an appropriate authority concerning your absence to receive 1 point for that class. In Class Activities: - 25 points Throughout the course there will be class activities, (group and individual) that will be completed in class and handed in. Class Activities can not be made up. If you are not in class you can not complete the class activity. Unannounced Quizzes: - 50 points A number of short, unannounced quizzes will be given in class during the semester. They may address material already covered in class, but could also address material that has been covered only in assigned readings. To prepare for the quizzes you should attend all classes and keep up with the readings in the text. The best n-1 of n (e.g. the best 7 of 8) quiz grades will be used to determine the quiz portion of your grade. 3
Group Assignments: (done in groups of two to three students) The purpose of these assignments are to develop a better understanding of the practice of OM by attending and writing a report on an industry interaction event and to develop an awareness and appreciation of the impact of operations management (OM) on the daily conduct of business by writing a current events report. Industry Interaction Exercise 30 points There are many professional societies in existence. Three in our areas (and also national) are APICS (Association for Operations Management), ISM (Institute for Supply Management), and ASQ (American Society for Quality). These organizations sponsor professional development meetings (PDMs), seminars and plant tours. For this exercise you must attend one of these events (as a group of two or three students) and write a group 2 page report that summarizes the ideas and activities presented. The written report must be submitted shortly after you attend the event (within a week of the date of the event). There will be a fee to attend these events usually ranging from $10 - $25. The student is responsible to pay the fee. Current Event Exercise 40 points (30 pts paper, 10 pts presentation) Businesses and their operations are very topical subjects in the media. There are articles about OM related topics from all sections of our course material, such as supply change management, lead production, inventory, outsourcing, etc. For this exercise, as a group of two or three students, which will be assigned randomly, you will locate two articles concerning Operations Management concepts from publications such as the Milwaukee Journal-Sentinel, The Wall Street Journal, USA Today, Newsweek, etc. Your group will submit a document, 2 3 pages in length, summarizing the two articles, connecting them to our course material and provide your comments and opinions about the subject and article. A group presentation will be required. Exams- 3 Exams, 70 Points each, Total 210 Points - Please see the course schedule for chapters covered for each exam. The exam can consist of multiple choice, true/false, and short answers. The 3 rd exam will be taken as shown on the Final Exam Schedule for Spring 2013. The final exam schedule can be found at http://www.carrollu.edu/academics/registrar/?nav=5295. You will be allowed 1-8 ½ x 11 ONE SIDE ONLY sheet of notes to use during each exam. GENERAL COMMENTS: NO electronic devices are to be used during class lectures. This includes phones, tablets and laptops. During class activities, you will be using a laptop computer or a tablet. You will be notified in class, when it is appropriate to use your electronic devices. Be prepared: You will get more out of this course when you are prepared. As we go through the course, I may be calling on students for participation randomly. Respect each other and each other s ideas at all times. Don't interrupt someone else; do not talk to your neighbor during class, etc. Please keep it 4
professional. Needing Course Material Assistance: Please contact me if you need help with information in the course. My office hours are posted in the syllabus and I am available by email and phone. Please don t hesitate to email, call or make an appointment to see me. COURSE POLICIES: Attendance Regular and prompt attendance in class is essential for your success. Absences WILL negatively impact your overall grade. I will take attendance at every class. Please refer to the Attendance Course Required earlier in the Syllabus for details. Please note that arriving to class more than 10 minutes late will count as an absence. If I have taken attendance before you enter the class, please notify me that you are present at the end of class. Please communicate with me if there are any attendance situations. Make Up Policy In general there is no make up work for missing any assignments or exams. Late submission: Late submission for work will not be accepted. Please become familiar with the due dates on the syllabus. Please communicate with me if there are problems with meeting these due dates well in advance of the due date. Right to Modify: The instructor and the University reserve the right to modify, amend, or change the syllabus (course requirements, grading policy, etc.) as the curriculum or program require(s). Statement on Plagiarism: Plagiarism means using someone else s material or written work without acknowledgement. To avoid plagiarizing, students must be careful when quoting and/or citing from source materials, paraphrasing from other s work or submitting work prepared in whole or part by someone else with properly crediting the author (s). Academic Honesty/Integrity: The Carroll University Academic Integrity Policy is located in the student handbook http://www.carrollu.edu/campuslife/shstudenthb.asp?nav=5769. Please familiarize yourself with it. Carroll University emphasizes that students have an obligation to conduce their academic work with honesty and integrity. All acts of academic misconduct are serious. If you have any questions about appropriate citations, please ask. Accommodation for the Disabilities Student s with disabilities who may need accommodations or any student considering obtaining documents should make an appointment with the Walter Young Center (262-524-7621) no later than the first week of class. 5
CLASS DATE Spring 2013 305 B Principles of Operations Management Course Schedule and Assignments CHAPTER READ CH 1/28 Syllabus Ch 1 Operation Function 1 2/4 Ch 2 Operations & Supply Chain Strategy 2 2/11 Ch 3 Product Design & Ch 4 Process Selection 3, 4 2/18 Ch 6- Process Flow Analysis 6 Exam 1 (Ch 1-4,6) 2/25 Ch 14 Project Planning & Scheduling 14 3/4 Ch 7 Lean Thinking & Lean Systems 7 3/11 Ch 8 Managing Quality 8 3/18 Ch 9 Quality Control & Improvement 9 3/25 Spring Break 4/1 Ch 10 Supply Chain Mgt 4/8 Exam 2 (Ch 14, 7, 8, 9, 10) 10 Ch 11 Forecasting 11 4/15 Ch 15 Independent Demand Inventory 15 4/22 Ch 12 Capacity Planning Ch 13 Scheduling Oper (Handout) 12, 13 4/29 Ch 16 MRP & ERP 16 5/6 Exam Exam 3 (Ch 11,12,13,15,16) DISCUSSION/ PROBLEMS ASSIGNMENTS EXAMS NOT HANDED IN Due by 10:00 PM Unannounced Quizzes CH 1 D2, D3, D8 Ch 2 D3, D4, D6, D8 CH 3 D1, D5, D6 CH 4 D1, D10, D11, D20 CH 6 D2, D4, P6 (a, b) P7 (a), P10 (b) Ch 14 D6, D9, P1, P4, P9 Ch 7 - D3, D7, P3, P6 Ch 8 - D9, D15, D17 Ch 9 - D3, D4, D8, D10(b), P2, P8 (a,b), P13 Ch 10 - D4, D13, D15 Ch 11 - D4, D7 D13, P2, P5, P12 (a) Ch 15 - D2, D10, P1, P4, P6, P7 Ch 12 - D4, D5, D10, P2, P4, P6 (a,b,c), P9, Ch 13 - Handouts D3, D6, D8 P1, P3, P7 Student Information Sheet Groups assigned for Current Event Exercise Current Event Exercise Current Exercise Presentation Current Exercise Presentation Exam 1 (Ch 1-4,6) Exam 2 (Ch 14, 7, 8, 9, 10) Exam 3- (Ch 11,12,13,15,16) The instructor and the University reserve the right to modify, amend, or change the syllabus (course 6
requirements, grading policy, etc.) as the curriculum or program require(s). 7