The Findings from an ECCA Global Survey on the Current State-of-the-Art in Campus Card Systems Eugene Mc Kenna European Campus Card Association
Survey Background and Objectives 1. Background to the Survey The need to establish the current state-of the-art in campus card systems Obtain an insight from educational institutions on their vision and future needs and requirements Keep abreast of the knowledge and technology advances of the industry 2. Objectives focused on establishing the current state-of the-art in the following: Existing campus card systems Card Issuing, Personalisation and requirements Value load and Payments Mobile Devices and Applications Interoperability and Standards Card Validation, Authentication and Self-service Kiosks
Survey Structure & Global Participation 32 Questions designed to facilitate responses from campuses with and without a campus card system 181 Fully complete surveys 20 European Countries (129 Surveys) 8 Non-European Countries (52 Surveys) Spain France Ireland UK Austria Belgium Croatia Czech Republic Denmark Finland Switzerland Sweden Greece Luxembourg Portugal Poland Norway Hungary Netherlands Germany USA New Zealand Australia Costa Rica Puerto Rico Argentina Mexico Chile
Global Participation - 28 Countries Survey Findings compiled from 181 completed Questionnaires
Does your institution currently have a campus card system in operation? Q1 - Section A Answered: 181 Skipped: 0
Select the card technologies that your campus card use? Q2 Section A Answered: 131 Skipped: 50
Typical applications and services that can be accessed using the campus card are listed below. As appropriate, please select the card technology used to access the relevant application or service Q3 Section A Answered: 131 Skipped: 50
When using the campus card to access applications and services, what is the main function of the card in this process? Q4 Section A Answered: 131 Skipped: 50
How was your campus card system developed? Q5 Section A Answered: 131 Skipped: 50
Please select the card issuing procedures currently in place on your campus? Q6 Section B Answered: 128 Skipped: 53
What is the expiry date of campus card (card validation duration) Q7 Section B Answered: 128 Skipped: 53
Card issuing and personalisation processes vary considerably from campus to campus. Please select the process that is used in your campus? Q8 Section B Answered: 128 Skipped: 53
The Campus ID card should be considered as one of a number of tokens that staff or students can use on campus. Can your campus system facilitate the use of multiple tokens per user? Q9 Section B Answered: 128 Skipped: 53
Can all tokens be issued as part of the card issuing process? Q10 Section B Answered: 29 Skipped: 152
Please rate the importance of providing students and staff with a secure ID credential which enables secure identification and authentication. Q11 Section B Answered: 128 Skipped: 53
Do you add value (top-up funds/credit) onto your campus card or back office account? Q12 Section C Answered: 128 Skipped: 53
Where is the value (top-up funds/credit) stored? Q13 Section C Answered: 65 Skipped: 116
How do you add value onto your campus card or back office account? Q14 Section C Answered: 63 Skipped: 118
Is there a requirement or justification for using a campus card off-campus to purchase products? Q15 Section C Answered: 63 Skipped: 118
Are mobile device applications used on campus? (A mobile device can be defined as any handheld or small computer e.g. smartphone; tablet) Q16 Section D Answered: 128 Skipped: 53
Please state the development source of the mobile device applications. Q17 Section D Answered: 60 Skipped: 121
What services are accessible through mobile device applications? Q18 Section D Answered: 53 Skipped: 128
Can you enable/activate the campus card using a mobile device application? Q19 Section D Answered: 53 Skipped: 128
In the future, technology will facilitate the embedding of the typical ID credentials in a secure mobile device application. Please give your opinions on this potential option. Q20 Section D Answered: 128 Skipped: 53
Please rate the importance of campus card interoperability? (Interoperability definition: Students/Staff can use their campus card in other education institutions) Q21 Section E Answered: 128 Skipped: 53
Should the campus card facilitate authentication of the current status of a student and allow the student to access services in other education institutions? Q22 Section E Answered: 127 Skipped: 53
Please indicate the services that a student should be allowed to access? Q23 Section E Answered: 75 Skipped: 105
Please state the importance of ECCA (non-profit organisation) continuing its research programme with the aim to improve standards and interoperability in campus card systems? Q24 Section E Answered: 59 Skipped: 121
Semester validation of campus cards can involve deleting an expiry date on the cards validation stripe and printing a new expiry date. Is semester validation of the campus card a requirement on your campus? Q25 Section F Answered: 127 Skipped: 53
Please state how you validate your campus card. Q26 Section F Answered: 33 Skipped: 147
Self service kiosks on campus provide the students on a 24/7 basis access to a range of administration services. Please rate the importance of the use of self-service kiosks on campus? Q27 Section F Answered: 127 Skipped: 53
Please indicate your current system of providing student/staff identification on campus Q28 Section G (Currently have no campus card) Answered: 56 Skipped: 124
Does your campus intend to install a campus card system in the future? Q29 Section G (Currently have no campus card) Answered: 56 Skipped: 124
Please select the estimated time-scale for system installation Q30 Section G (Currently have no campus card) Answered: 49 Skipped: 131
How will your campus card system be developed? Q31 Section G (Currently have no campus card) Answered: 49 Skipped: 131
Please state the importance of ECCA (non-profit organisation) continuing its research programme with the aim to improve standards and interoperability in campus card systems? Q32 Section G (Currently have no campus card) Answered: 49 Skipped: 131
Card Technologies Summary of Results 85.50% of respondents use MIFARE technology 90.84% of education institutions only use the card serial number (e.g. MIFARE UID) to validate access to services Choice of Systems (developed in-house or third party vendor system) 48.85% - Preference for third party vendor system 17.56% - preference for the developed in-house 30.53% - Preference for a Hybrid system (vendor and in-house system) Card Issuing, expiry date and tokens 72.66% - Instant issuing and personalization upon registration 26.56% - Deferred issuing Card expiry date 13.28% - end of each academic semester 34.38% - end of each academic year 32.03% - end of the final academic year
Summary of Results Pre-printed card V plain un-printed cards 65.63% - use pre-printed cards 24.22% - use plain un-printed cards Use of multi tokens 22.66% - Facilitate the use of multi tokens Secure Identification and Authentication 58.59% of respondents rated this as very important 35.94% of respondents rated this as important Value load and storage of value 69.23% - use a Back Office account to store value 71.43% - use web top-up facility 41.27% - use mobile devices to top-up 46.03% - use the conventional top-up stations (cash to card machines)
Summary of Results Use of Card off-campus to purchase products 69.84% not interested in this option Mobile Devices and Applications 41.41% currently use mobile devices to access services on campus 61.72% use a hybrid of mobile devices and the ID Card to provide secure eid credentials Interoperability and Standards 32.81% rate this as very important with a further 39.84% rating it as important 58.59% of respondents favoured the option of a campus card facilitating the authentication of a student status and access to services in other campuses. Card Validation and Self Service Kiosks Semester validation of cards is a requirement in 25.78% of campuses 44.12% use Self Service Kiosks to validate cards 63.35% of respondents rate the use of Self Service Kiosks as very important or important
Conclusion Overall benefits of the Survey (i) Information source to Educational and Corporate membership of ECCA (ii) Assist in the process of firther Research and Innovation (iii) Build a depositary of information on eid credentials and campus card systems Some Key Findings (i) MIFARE is the main card technology (ii) Use of the card serial number to validate access 90% (iii) Secure Identification & Authentication important requirement (iv) Value load web & mobile devices the favoured options (v) Use of mobile devices Hybrid option preferred (card and mobile device) (vi) Use of self-service kiosks important requirement in a card system
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