Course: BSE 2510, Operations Management & Information Systems, Sec A1 Academic Year: 2017/18 Credit Hours: 4 Semester/Quad: Fall Instructor: Mark Gavoor Phone: 773-244-5784 office 630-242-0502 cell, if you text please include your name and course. Email: mdgavoor@northpark.edu Class Time/Place: MWF 8:00 9:05 am, Mag 1 Office Hours: Office: 1 st Floor SBNM offices on 5043 N. Spaulding Monday: 11:30 2:30 Wednesday: 11:30 1:30 Class Runs from: August 28 December 11 No Class Dates: September 1 and 4 October 20 November 22 24 Final Exam: TBD Course Description: This course introduces the subject of Operations Management (OM) and Information Technology in the management of complex and global supply chains that are the reality of the modern business world. The course will cover what OM and Supply Chain Management (SCM) is and the role of both in today s global business environment. The various business processes of planning (forecasting), sourcing, making and delivering products and services will be covered. Enterprise Resource Planning, New Product Development, Sales and Operations Planning, and Quality Management will be covered as enabling technologies and processes that facilitate OM and SCM. This quantitative course helps the student to become an agent for change within our society s global or local organizations. Introductory Comments: Welcome to BSE 2510. Operations Management (OM), Supply Chain Management (SCM), and Information Systems excellence is the key to any business that makes or distributes goods and services. OM excellence is more critical if the supply chains, as many are today, are global. It is impossible to compete, in companies large and small, without employing an ERP system. Our goal will be to have the students understand the breadth and scope of OM, understand the scientific/engineering methods used in OM, and the critical role of ERP systems in today s business world in this regard. BSE 2510 Gavoor 7-22-17 1
Course Materials: REQUIRED Textbook: OM 5, Collier/Evans, ISBN: 9781285451374, 2015 (you have to purchase it) A Guide to ERP: PDF provided in Canvas Articles: To be provided and posted in Canvas by the instructor. Software: Excel based templates that accompany the text book will be posted in the appropriate week in Canvas. Essential IDEA Objectives: The essential objectives of this course (per the IDEA framework, a nationally recognized assessment tool used by many higher learning institutions) are: 1. Gaining factual knowledge (terminology, classifications, methods, trends). 2. Learning fundamental principles, generalizations, or theories. 3. Learning to apply course material (to improve thinking, problem solving, and decisions). Course Competencies and Objectives: Understand the basic objectives, constraints and processes associated with the efficient production of goods and services. Be aware there are two bases for OM: Analytical and Managerial. We will introduce both in this course. Use analytical models and applications software, are used to measure and analyze problems dealing with efficiency. Papers will be used to explore the managerial implications. We will cover all or parts of 10 Chapters of the textbook, 4 chapters of the ERP book, and 1-2 Supplemental Sections of the OM Book - A general schedule is provided on page 4 of this syllabus. - A more detailed schedule will be provided in Canvas as the course commences. Students will gain a general knowledge of - Modern Supply Chain Management (SCM) and the critical role of SCM and OM in production and service companies. - Complexity - Risks - The important role of Enterprise Resource Planning Systems in all business and the role of both - Data management and risk - Process design and improvement - Shared Services - Quality Management - Inventory Management - Project Management - Productivity - Forecasting - Constrained optimization BSE 2510 Gavoor 7-22-17 2
Course Methodology: The goal of a good management education program should be to give students the opportunity to study and practice the application of management theory. Just studying theory without the opportunity to practice the application of that theory is not very effective. This course provides analytic problem solving and exploring OM and SCM from a managerial perspective. Analytic problem solving is done in weekly homework and a series of Excel assignment. Managerial perspective is gained through the weekly text book reading and papers. Exams will have both homework like analytic problems and short essays to access your managerial perspective of OM and SCM. Computer Requirements: Papers and Excel Assignments must be turned in on-line uploaded via Canvas using MS Word and Excel. Technical Skills Required: We will be using Excel in this course. BSE 2510 is the course where some basic Excel skills are learned. Introduction to Statistics 1 Exams should be taken in pencil with an eraser. You must have a calculator. Phones cannot be on desktops during exams. Grading: This is an intense class. You need to keep up with the work. BSE 2510 Gavoor 7-22-17 3 # Total Points % of Worksheets @ 10 pts each Drop Lowest 2 12 100 13% Exams @ 100 pts each Will drop 1 5 400 50% Papers @ 50 pts each 3 150 19% Excel @ 50 pts each (may add a 3 rd if we do Linear Programming) 2 100 13% Class Participation 5 50 5% 800 Mapping: Grading will be done on a sum-point basis. The percentage of points earned to total points possible will determine your final grade per the table below. Numeric Letter Numeric Letter Numeric Letter A (93-100%) B- (80-82%) D+ (67-70%) A- (90-92%) C+ (77-79%) D (63-66%) B+ (87-89%) C (73-76%) D- (60-63%) B (83-86%) C- (70-72%) F (<60%)
What we will cover: This is seventh time I am teaching this class. Each version has been a minor or major tweak from the previous. This semester is no different. I do believe I may finally have the right formula. The week by week detail will be presented in Canvas. The first few weeks of class will be fully detailed in Canvas with ensuing weeks to follow. Module Book Chapter Other Resources 1. Introduction OM Ch 1 2 Linear Cost, Revenue, & Profit 2. Process ERP and Quality ERP Book Chapters 1-14 OM Ch 5 Technology OM Ch 15 Quality Management OM Ch 3 Measuring Performance The Balanced Scorecard OM Supplement A OM Ch 18 Project Management 3. Planning OM Ch 11 Forecasting OM Ch 7 Little s Law Section OM Ch 18 Managing Inventories 4. Source/Make OM Ch 14 Scheduling OM Ch 17 - Lean Procurement & Strategic Sourcing 5. Deliver Logistics TBD 6. Linear Programming OM Textbook Supplement C Time permitting Assignment Grading Policies: s, and instructor feedback, will be posted in Canvas. This is a course in the School of Business. Operations Management, specifically, is time and task sensitive where the goal is to things done it done on-time and complete. Thus, you are encouraged to treat deadlines as they will be managed in the working world. Worksheets, Papers, and Excel projects: All must be turned in on Canvas. - Papers: MS Word only. No PDFs or Pages. - Excel: Um MS Excel only. Questions answered in Text Boxes in Excel. - Homework: MS Word, MS Excel, or scanned handwritten PDF. You can cut and paste jpegs in MS docs. Exams: If you have to miss an exam for any reason, you must inform your instructor ahead of time and have a valid reason. Any exam must be made up before the next class session. BSE 2510 Gavoor 7-22-17 4
Student Responsibilities: [1] Class participation and written assignments are required for this course. You cannot successfully complete this course without completing the weekly readings assignments. It is imperative that students complete the weekly assigned readings before class sessions or before beginning a written assignment. [2] Assignments will be posted on-line. You will be asked to retrieve assignments from Canvas. [3] For a quick reply, it is best to communicate questions, concerns or issues via email. But, you may also contact me via phone or text. If you text, please state your name and course. Instructor Responsibilities: As your instructor, I will: Try my best to facilitate an engaging and fun learning experience. Provide updated information on relevant resources for the various topics of interest There are a lot of assignments for you therefore a lot of grading for your instructor Exams, excels and papers will be graded and returned by the second class session after the exam or due date. Respond to all student e-mails, texts, and phone calls within 48 hours of receipt (target is 24 hours) ASSIGNMENT SPECIFICATIONS Worksheets: Homework will be assigned for almost every week. Homework is graded with the sole purpose of getting students to do homework. Generally, your professor will check to see that all problems were completed and then will grade one in detail. s vary between 6 to 10 points. Please do these assignments. Students that do not do the homework generally lose a full letter grade. All homework must be uploaded to Canvas. No exceptions. This is to ensure that no work is lost or misplaced. It is also to ensure that the work was turned in on time. You may do the work The MS Word file provided for each Homework set. If you need to add graphs or show math (please do show all work), you are free to do this via pencil/paper take a photo and embed the photo in the MS Word doc. You may do the entire Homework on pencil and paper. Then you can scan it and upload the scanned document. While you can work together, each student must turn in their own assignment. If you work with a partner, please include both names in the document. Also, groups of three or more are discouraged because only 1 or 2 students in such groups tend to do all the work. The lowest two will be dropped to account for the variety of issues (illness, sports, forgetfulness, etc.) Hour Exams: Each exam will be in class. You are encouraged to use pencil and eraser. Exams generally have 3-4 short answer essay questions and 3-4 numerical problems. There are no notes. Calculators can be used but nothing with internet capability i.e. no phones, laptops, or pads. An exam content sheet will always be provided that will be a list of homework problems. The problems on the actual exam will follow the kinds and quantities of problems. Excel Projects Excel Projects are different from Homework. The goal of these assignments is to re-enforce competency with a bit of technology to solve a problem that is a bit harder. The excel problems must be turned in via Canvas Assignments. Only MS Excel files. BSE 2510 Gavoor 7-22-17 5
I reserve the right to make some of these group projects. Each member of the group will get the group grade. Each person in the group must turn in the assignment on Canvas and both team members name must be in submission. Excel projects may simply be text book problems using technology to solve and interpret the results. Interpretation may involve a short written comment (use text boxes in Excel for this). Papers Papers are basically in-depth discussion of topics, in this case, that were not explored in great depth in class. Papers should be in the 500 700 word length though this is not a firm requirement. Papers must have listed references (three or more and no more than one Wikipedia) and any quotes and graphics must be attributed to the reference source. All papers must be done in MS Word (no PDFs or other file formats) and uploaded into Canvas. No Exceptions. A general paper rubric will be posted on Canvas. Classroom Participation As students generally do not participate when a question is asked. Your professor will ask a question and then randomly call on a student to answer. This will be done 5 times in the course of the semester. The grade will be 0 if you are not there and do not have an excused absence, 5 for a poor attempt, 7 for a so-so attempt, and 10 for a thoughtful attempt. Part of the goal here is to have students be able to expound extemporaneously in a business format. Every class session, as part of this, one or two students will be asked to give a 40-second elevator speech. Guidance for 40-second elevator speeches will be posted on Canvas POLICY STATEMENTS Academic Honesty In keeping with our Christian heritage and commitment, North Park University and the School of Business and Nonprofit Management are committed to the highest possible ethical and moral standards. Just as we will constantly strive to live up to these high standards, we expect our students to do the same. To that end, cheating of any sort will not be tolerated. Students who are discovered cheating are subject to discipline up to and including failure of a course and expulsion. Our definition of cheating includes but is not limited to: 1. Plagiarism the use of another s work as one s own without giving credit to the individual. This includes using materials from the internet. 2. Copying another s answers on an examination. 3. Deliberately allowing another to copy one s answers or work. 4. Signing an attendance roster for another who is not present. In the special instance of group work, the instructor will make clear his/her expectations with respect to individual vs. collaborative work. A violation of these expectations may be considered cheating as well. For further information on this subject you may refer to the Academic Dishonesty section of the University s online catalog. In conclusion, it is our mission to prepare each student for a life of significance and service. Honesty and ethical behavior are the foundation upon which such lives are built. We therefore expect the highest standards of each student in this regard. BSE 2510 Gavoor 7-22-17 6
Attendance Policy for Undergraduate Courses Attendance and participation are vital. Thus, students are expected to attend every class session, and to arrive on time tardiness is undesirable and disruptive to your fellow classmates. This course has a strict requirement of documented, advance notification. If you are unable to attend any class session, you are to inform me (preferably by email) prior to that session. You need to provide a reason for your absence. Failure to provide advance notification will result in an unexcused absence. Be advised that poor attendance can affect your grade adversely APA Requirement The School of Business and Nonprofit Management (SBNM) has adopted the Publication Manual of the American Psychological Association (APA) as the standard and required format for all written assignments in SBNM courses. Our goal in adopting the APA Manual is to enhance student learning by: 1) Improving student s writing skills. 2) Standardizing the required format of all written assignments in all SBNM courses. 3) Emphasizing the importance of paper mechanics, grammatical constructs, and the necessity of proper citations. 4) Holding students accountable for high quality written work. If you are unfamiliar with the requirements of the APA Manual, we recommend that you purchase the reference manual and/or that you consult one or more of the suggested resources as listed on the Student Resources section of the SBNM website. It is your responsibility to learn and ensure that all written work is formatted according to the standards of the APA Manual. Students with Disabilities Students with disabilities who believe that they may need accommodations in this class are encouraged to contact the Student Success Learning Specialist by email at lmebner@northpark.edu or by phone at (773) 244-5737, or stop by the Student Engagement office located on the 1st floor of the Johnson Center. Please do so as soon as possible to better ensure that such accommodations are implemented in a timely manner. Title IX Students who believe they have been harassed, discriminated against, or involved in sexual violence should contact the Dean of Students (773-244-5565) or Director of Human Resources (773-244-5599) for information about campus resources and support services, including confidential counseling services. As a member of the North Park faculty, we are concerned about the well-being and development of our students, and are available to discuss any concerns. Faculty are legally obligated to share information with the University s Title IX coordinator in certain situations to help ensure that the student s safety and welfare is being addressed, consistent with the requirements of the law. These disclosures include but are not limited to reports of sexual assault, relational/domestic violence, and stalking. Please refer to North Park s Safe Community site for contact information and further details. http://www.northpark.edu/campus-life-and-services/safe-community BSE 2510 Gavoor 7-22-17 7