Spring 2017 ACT WorkKeys Proctor Supplement Online Testing TAO Platform Study Resource www.act.org
How to Contact ACT For questions regarding test administration, additional materials, report forms, and security of test materials: Address ACT WorkKeys 301 ACT Drive PO Box 168 Iowa City, IA 52243-0168 Hours of Operation Use the table below to determine when ACT staff is available. If you are calling on Monday Friday Saturday Then the hours are 7:00 a.m. 7:00 p.m. 8:00 a.m. 2:00 p.m. Note: All hours of operation are in central time and subject to change at ACT s discretion. Contact Information Use the table below to determine when ACT staff is available. Phone Or email Or fax 800.967.5539 workkeysassist@act.org 319.337.1467 Note: Emergency support is available by following the recorded instructions. b 2017 by ACT, Inc. All rights reserved. JA70004.OPS1959
Contents Introduction 1 Log in to a Test Center 2 Readiness Check 4 Sessions 7 Authorize Tests 7 Monitor Tests 11 Delivery Interruptions 14 Reauthorize Tests 14 Irregularities 19 Individual Irregularities 19 Group Irregularities 20 Test Taker Experience 22 Welcome/Test Title Page 23 Confidentiality Agreement 23 Collection of Demographic Information 23 Tutorial Applied Math Example 24 Practice Test Applied Math Example 27 Begin Timed Test 28 Test Taker Survey 28 Thank You Page 28 i
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Introduction The purpose of the Proctor Supplement is to provide instructions necessary to perform proctor responsibilities on the TAO platform. As a proctor, you need to understand how to log in to the TAO platform, authorize tests, monitor test activities, submit Irregularity Reports when necessary, and provide support during testing. Please be familiar with these instructions prior to the start of the testing window. If you have any questions, please contact ACT. 1
Log in to a Test Center To log in as a proctor for a test center, complete the following steps. 1. To access the TAO platform, type the following URL into your web browser: https://act-prod.taocloud.org. 2. Go to the Home screen of the TAO Platform. 3. Enter your assigned Login and Password for your test center. 4. Click the Log in button. Note: You may NOT share your login accesses with other proctors. 2
Log in to a Test Center The first time a proctor logs into the TAO Platform, he/she will be asked to agree to ACT s Terms and Conditions for Testing Staff. Read through the conditions and click the I Agree button. Select Go to for test center options. 3
Readiness Check The readiness check validates the technical capabilities of each workstation to ensure proper operation during testing on the TAO platform. Select Readiness Check to verify workstation technical requirements. All workstations should be verified prior to testing. As the proctor, you need to individually log in to each workstation that you want to verify. Once logged in to the workstation, select the Launch readiness check button. 4
Readiness Check Click Begin diagnostics to start the workstation readiness check. You can also modify the name of the workstation to be more identifiable. The List of readiness checks button will take you back to the original screen that displays which workstations have already been verified. Diagnostic results are displayed. Select Show Details for additional information. 5
Readiness Check Select Hide Details to collapse the information. Click on the List of readiness checks button to go back one level. If needed, you can select Actions (-) to remove a workstation test from the list. The system will ask you to confirm removal. Click on your Test Center or Home tab after completing the workstation readiness check. 6
Sessions Select Sessions to authorize tests to launch, reauthorize tests, monitor testing, and report irregularities. Authorize Tests If your site provided test taker registration information in advance, ACT generated user logins and passwords for each of these individuals. If you did not provide registration in advance, ACT has generated generic user logins and passwords for test takers. Do not reuse user logins with more than one test taker. Keep track of to whom you assign the generic user logins, as you will not see the individual's actual name during test monitoring. Only the ACT generic first and last names as provided will display when monitoring delivery. ACT has assigned every online test taker with three pre-assigned tests. You have been provided with an ACT-assigned test sequence for your site. Be sure to authorize the tests based on that pre-assigned sequence for all test takers. Note: Be sure to authorize only one test per test taker at a time. He or she will have 30 minutes to begin the test once it is authorized. If the test has not started within 30 minutes, the test will expire. 7
Sessions Authorizing tests is a multi-step process requiring interaction between the test taker and the proctor. Once the test taker logs in to the TAO platform using unique access credentials, he or she can see all assigned tests. The test taker first selects Start for the specific test to be authorized. Note: The exact assessment names as they appear to the test taker will be different than those provided in the graphic below. The test taker now waits for the proctor to authorize the test. 8
Sessions In Monitor mode, the proctor can see that the test taker is awaiting proctor authorization. Select the check box next to the test taker(s) that you want to authorize. Once checked, more options appear in the action bar. Click the Authorise button. Click OK to confirm authorization. 9
Sessions Once authorized, the test taker s status on the Monitor screen is automatically updated. The test taker s screen is also automatically updated. The test taker selects Proceed to begin testing. Click Refresh to see the current status. 10
Sessions Monitor Tests All Sessions All Sessions allows you to monitor current testing across all available tests. This is the recommended view to use for monitoring testing. Do not select Pause unless an emergency or the presence of prohibited behavior requires you to temporarily stop all testing. You can also select Monitor to facilitate current testing for a specific test. Again, do not select Pause unless an emergency or the presence of prohibited behavior requires you to temporarily stop all testing for that specific test. In either view, you are provided a quick glance at the number of test takers who are awaiting authorization, in progress of testing, or paused. Note: The exact assessment names as they appear to the test taker will be different than those provided in the graphic below. 11
Sessions In Monitor mode, the Status column provides common test status values. Use the Filter option to view progress during the various stages of test monitoring. Filtered Status Awaiting Authorized but not started In Progress Paused Completed Terminated Monitoring Purpose Examinee selected Start, awaiting proctor authorization Proctor authorized testing and is waiting for the examinee to begin testing Examinee is testing (1) Examinee initiated for inappropriate navigation/keystroke (2) Proctor initiated to warn of prohibited behavior (3) Proctor initiated due to emergency (4) Refer to Reauthorize Tests Normal end of test Proctor termination due to prohibited behavior At the end of a session/day, the testing status for all tests authorized should be Completed or Terminated. 12
Sessions Using the Progress column, you can also see where the test taker is during testing. Under Actions, you can select the icon for terminating a test, reporting an irregularity, or displaying session history. The third option to print the score report is not functional for the Study. Click Refresh to update the testing progress status. This is not updated automatically while viewing the screen. 13
Delivery Interruptions Interruptions may take place for several reasons during testing. Interruption Loss of internet connectivity Hardware failure Examinee navigates away from the test (e.g., closes the web browser) or uses an inappropriate key stroke Examinee Experience Screen freezes Blank screen Testing is paused Reauthorize Tests A test will require reauthorization any time a test is paused/suspended. You have 60 minutes to reauthorize the test before the test is automatically changed to a terminated status. For an interruption, the test taker is notified that the test has been suspended due to loss of connectivity. 14
Delivery Interruptions For an error in navigation, the screen notifies the test taker that the test has been paused. In Monitor mode, a loss of connectivity will still show the test status as In Progress. For a navigation issue, the test status will show as Paused. Once connection has been reestablished after an interruption, the test taker must log back into the TAO platform. 15
Delivery Interruptions To reauthorize a test for any reason, the test taker first selects Resume. The test taker screen will be automatically updated. In Monitor mode, you will see the current test taker s status. 16
Delivery Interruptions Select the check box next to the test taker(s) that you want to authorize. Once checked, more options appear in the action bar. Click the Authorise button. Click OK to confirm authorization. Once authorized, the test taker s status is automatically updated. 17
Delivery Interruptions The test taker s screen is also automatically updated. The test taker selects Proceed to begin testing. The test taker will resume the test where they were paused. Click Refresh to see the current status. 18
Irregularities Irregularities can be reported at any time during or after a test session. Individual Irregularities In Monitor mode, there are two ways to report an individual irregularity. Option 1: Select the irregularity icon under Actions on the right side of the screen. Option 2: Select the individual (check box) from the left side of the screen. Additional options will appear. Click the Report button. 19
Irregularities With either option, an irregularity screen will appear for you to complete. Group Irregularities In Monitor mode, there are two ways to report a group irregularity. Option 1: Select the individuals (check box) from the left side of the screen. Additional options will appear. Click the Report button. The irregularity screen will appear for you to complete. 20
Irregularities Option 2: If the group irregularity applies to ALL test takers while monitoring in ALL Sessions mode, select Session. Click on the Report button and the irregularity screen will appear for you to complete. If the group irregularity applies to ALL test takers within a particular Test Session, select First Name. All test takers for that particular test will be selected automatically. Click on the Report button and the irregularity screen will appear for you to complete. 21
Test Taker Experience The test taker uses their unique credentials to log into the TAO platform. When ready to start the test, the test taker will automatically be notified that they are going to be testing in full screen mode (F11). The TAO test delivery is designed to automatically pause a test if the test taker attempts to navigate away from the test taker interface. In addition, there are specific keys identified by ACT that will automatically pause the assessment if pressed. If this happens, the test taker can restart the test; however, it will require reauthorization. The sections of the test taker session are as follows: Welcome/Test Title Page Confidentiality Agreement Collection of Demographic Information Tutorial Practice Test Begin Timed Test Test Taker Survey Thank You Page 22
Test Taker Experience Welcome/Test Title Page Confidentiality Agreement If the test taker selects B. No I do not accept the Terms and Conditions, he/she will be prompted again prior to terminating the test session. Collection of Demographic Information 23
Test Taker Experience Tutorial Applied Math Example 24
Test Taker Experience 25
Test Taker Experience 26
Test Taker Experience Practice Test Applied Math Example 27
Test Taker Experience Begin Timed Test During the timed test: The test taker will navigate sequentially through each question. Under normal completion conditions, the test taker will see the Thank You screen after answering the last item and clicking the NEXT button. If at any time during testing, the test taker selects Quit in the upper right-hand corner, the system will ask if the test taker wants to exit the test. If the test taker answers Yes, the test is considered complete and cannot be reauthorized. Test Taker Survey After completion of each test, the test taker will take a short survey. Thank You Page Once all tests and surveys are completed, the test taker will see a "Thank You" page. 28