LEE COUNTY EMS TRAINING Memo To: EMS ALL From: Scott M. Tuttle, Deputy Chief Training Manager Date: 2/8/2007 Re: HealthStream We have moved to a new online CEU provider. The new company is HealthStream. Each employee at Lee County EMS has a subscription that allows unlimited use of all the classes offered through HeathStream s EMS module. The link to log on to HealthStream is http://learn.healthstream.com/ems/. A direct link is also provided on the employee intranet. 1
Your user ID and password is your email address up to the @ sign. Example, joemedic@leegov.com would be joemedic for the user ID and joemedic for the password. After you log on, you will be asked a one time question if you are an MD/DO or other licensed healthcare provider, select I am a non-physician, licensed healthcare professional (Nurse, Pharmacist, Physical Therapist, etc.) and choose save. Page 2
You will then be prompted to enter additional information about your state EMT or Paramedic certificate. It is VERY IMPORTANT to do this accurately and correctly. HealthStream automatically reports the CEUs you earn to the state offices. Should you be audited for CEUs by the state of Florida, they will first check your HealthStream records. Many audits go no further after compliance is confirmed with the HealthStream training records. This is the last time you will see this screen. Each subsequent log on will take you to the following screen. Page 3
This section shows any courses that may have been assigned by the Training Department at LCEMS or any classes you have started but not completed. To find a new class to take, select the find tab. See screen shot below. Page 4
Now click on the Emergency Medical Services link for more choices. This is where you will find all the different categories a class may be listed. In the two screen shots below, the Emergency Medical Services link has been selected and from that link Airway Management and Ventilation has been selected to show the choices of classes within the Airway Management and Ventilation category. Page 5
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Feel free to start using HealthStream as soon as possible. As in the past, DO NOT rely on in-services to provide the necessary CEUs for you to recertify you EMT or Paramedic Certificate. On the employee intranet is complete users manual. If the manual does not answer your questions, please contact Deputy Chief Scott Tuttle. Page 7
HealthStream Learning Center Student User Guide January 2006 1
Table of Contents Overview of the HealthStream Learning Center TM... 3 Student (Employee) Responsibilities... 3 Getting Started... 4 Menu Bar... 6 My Account... 7 My Courses... 7 My Transcript... 9 My Profile... 12 Find Tab... 15 Find/Online Courses... 16 Find/Classroom Courses... 17 HospitalDirect... 19 Documentation... 19 Help Tab... 20 Checking Your System Configuration... 20 Taking an Online Course... 20 Pre- and Post-Assessment Exams... 23 Logging Out... 25 January 2006 2
HealthStream Learning Center (HLC) Overview of the HealthStream Learning Center The HealthStream Learning Center (also called the HLC) is an electronic learning system designed to streamline your education experience. You ll be able to complete your assignments and electives when it fits your schedule. And since the HLC is securely delivered via the Internet, it offers flexibility in where you participate in your e-learning exercises and access your transcript. After you log into the Healthcare Learning Center as a student you will be able to: Complete online courses and tests Enroll in classroom-based courses View your transcripts (document of your completed courses) Print a certificate for your completed online courses Review assigned classroom course details Browse and enroll in elective courses Maintain your licensure information (if applicable) Learn about selected medical devices (if available through your facility) Student (Employee) Responsibilities As an HLC student, you will be responsible for logging into the system on a regular basis (i.e., once a month) and taking courses in compliance with your facility s education requirements. This Student Guide will help you understand how to use the HLC and its student features. You can read through this guide online, or print off a hardcopy for your reference. Note: HealthStream updates this document periodically. Be sure you are referencing the most recent version (especially if using hardcopy) by checking the date on your copy against the date at the bottom left-hand corner of the online version. If you learn better by watching and listening, click the Show Me How icon after you log into the HLC (see Figure 1). The Show Me How online student tutorial will cover all the key topics of the HLC, complete with animated graphics and spoken instructions. This tutorial is available from any screen inside the HLC, and is broken into several modules so that you can review the specific functions for which you have questions at any time. The entire Show Me How tutorial (all modules) runs approximately 12 minutes. You can stop, move forward, reverse or restart as you choose. Figure 1 January 2006 3
Getting Started The HLC works like just like a secure website. You ll begin by starting the Internet Explorer web browser, which has the big blue icon on your PC. Note: the HLC presently does not support Mac or Linux computers or other web browsers such as Firefox, Safari, or the AOL browser. 1. Open the Internet Explorer and type the web address (also called a URL) provided by your System Administrator (for example: www.cmecourses.com/facilityname). Note: You can connect to the web using AOL and then use Internet Explorer, but you cannot use the web browser built into AOL. Or, 2. You may have an HLC icon on your PC desktop. If so, double-click on the HLC icon. The Student login page appears as shown in Figure 2. Figure 2 Your login page may look slightly different depending on the instructions your System Administrator has chosen to provide here. 3. Type in your User ID and Password (provided by your System Administrator). If you have forgotten your password, enter your User ID and click Password Reminder. If you have forgotten your User ID, contact your facility s HealthStream System Administrator. January 2006 4
a. The first time (and only the first time) you log into the HLC, the License Information appears as shown in Figure 3. b. Select one of the four options and click Save. Figure 3 c. If you select the first, second or third option (identifying yourself as a licensed health professional) you will be directed to enter license information into the system. If you select the fourth option (none of the above) you will be directed to the My Courses window. i. Figure 4 below shows the screen that licensed professionals (non-physician) can complete to enter license information. Figure 4 ii. Select your state of licensure and discipline from the dropdown menus. iii. Enter your license number and expiration date. January 2006 5
iv. When finished, click Save. Note: You are not required to provide us with your license information. However, if you are a licensed nurse in California, Florida, or Iowa and you want to receive continuing education credit where applicable in the HLC, you must provide the required licensure information on this page. You can edit or delete license information at any time (see the My Profile section of this guide). v. Once you have entered your initial license information, the View License Information window appears as shown in Figure 5. From this window, you can enter additional licenses by clicking Add New License, or go to your My Courses page by clicking Go to My Courses. Figure 5 Note: After initially entering your license information, you will always go directly to your My Courses window each time you log into the HLC. Menu Bar The menu bar of the student login is divided into five main tabs: Find My Account HospitalDirect (if activated at your facility) Documentation Help In addition you will see a logout button. Click this button when you wish to exit the system. Note: Throughout the HLC you will see special function buttons (i.e. Save, Update, Next, Exit, Logout etc). Whenever you make changes or choose to exit the system, BE SURE to use the special function buttons as opposed to clicking the X in the upper right-hand corner of the screen. Using the special function buttons ensures that your work is saved to the system. January 2006 6
My Account The My Account Tab is divided into three sub-tabs: My Courses, My Transcript and My Profile. My Courses After the initial HLC login, you will always log directly into the My Courses window. My Courses is an electronic listing of assigned courses, classes that you have been enrolled in, and classes you have elected to take. See Figure 6. Figure 6 Features of the My Courses window include: 1. Assigned Courses are courses your System Administrator has assigned to you. Each course displays the following (from left to right): a. Profile or mouse icon indicates whether the course is instructor-led (profile) or online (mouse) January 2006 7
b. Course name link. Clicking the name link of an instructor-led course will display detailed course information. Clicking the name link of an online course launches the course. c. Details link is available for online courses. Clicking this link allows you to view information, including an overview and learning objectives, of an online course. d. Status i. Instructor-led courses will display one of the following: 1. No classes available 2. Classes available, or 3. The date you are scheduled to take the class ii. Online courses will show the course status as: 1. Assigned, meaning the course has been assigned but you have not started the course, or 2. In progress, meaning that you have begun, but have not completed the online course. e. Due Date indicates the date that the assigned course is due to be completed. Note: Due Dates in red indicate that the course is past due. f. Credit/Credit Type fields provide information about continuing education credit available for successful course completion. 2. Elective Courses (Figure 7) includes: a. Instructor-led classes in which you have been enrolled by a System Administrator b. Courses or classes that you have self-registered for/enrolled in. Figure 7 January 2006 8
The Elective Courses area includes Un-enroll options. You may un-enroll from any courses/classes that you elected to take. You may or may not be able to un-enroll from classes in which you have been enrolled by your System Administrator. If you are not allowed to un-enroll, the Un-enroll link will be replaced by a Contact Supervisor message. My Transcript The My Transcript window of the My Account tab allows you to view and print a record of completed courses. See Figure 8. Figure 8 The My Transcript window includes the following (from left to right): 1. Icon denoting the type of completed course. a. Profile icon indicates an instructor-led class b. Mouse icon indicates an online course c. Sheet of paper icon indicates an activity. An activity is an educational event that you participated in and that your System Administrator has added to your HLC transcript. Examples of activities include staff meetings or educational events you attended and successfully completed outside of your facility, such as a seminar or workshop. 2. Name link of the instructor-led or online course. January 2006 9
a. By clicking the name link of a completed instructor-led course, you can view details of the course. b. By clicking the name link of a completed online course, you can launch and view the online course content, but will not be presented with preor post- exams. 3. View button allows you to: a. View details about an instructor-led class you completed. b. View and print the certificate of course completion for an online course. i. To print a certificate, click the Click here for a printable version of the certificate link, See Figure 9. Figure 9 Use the File drop-down, Print function to print out your certificate as shown in Figure 10. January 2006 10
Figure 10 4. Date Awarded shows the date the course as successfully completed. 5. Credit/Credit Type lists any type of special credit, such as continuing education (CE) credit that was awarded for course completion. 6. Click the Print Report link to reformat transcript information for printing. See Figure 11. Use the File drop-down/print function to print your certificate. January 2006 11
Figure 11 My Profile The My Profile area of the My Account tab allows you to manage information in your HLC account. From this window (see Figure 12) you can: 1. Manage your password (if allowed by your facility) 2. Maintain an email address (not required) 3. Maintain license information (as described in the Getting Started section above) 4. Enter license information if you are a physician (MD or DO) January 2006 12
Figure 12 To change your password: 1. Click the Change Password link. The User Preference Change Password window appears as shown in Figure 13. Figure 13 2. Type in: a. Current password b. New password January 2006 13
c. New password confirmation d. Password reminder a word or phrase to serve as a reminder to you if you forget your password (examples: mother s maiden name, pet s name etc). Note: A Password Reminder link is available on the student login screen as shown in Figure 2 above. Clicking on this link will display the reminder word or phrase you ve entered. Note: No one can know your password not even HealthStream. To maintain your email address: 1. Click the Maintain E-Mail Address link. The Maintain Email Address window appears as shown in Figure 14. Figure 14 2. Enter a Valid Email Address and then confirm that email address. 3. Click Update. To maintain license information: 1. Click the Maintain License Information link. The View Existing License Information window appears as shown in Figure 15. January 2006 14
Figure 15 2. Click Add New License to store additional license information in your HLC account, or 3. Click the Edit or Delete link to change license information or remove a license from your account. MD/DO License Information: Physicians who complete online continuing medical education (CME) must store license information in the HLC. Physicians should 1. Click the MD/DO License Information link. 2. Click the radio button indicating whether they are licensed inside or outside the United States. 3. Click Save. Find Tab The Find tab of the student login is divided into two areas: Online Courses and Classroom Courses. The Online Courses area offers an additional library of courseware available through the HLC that you can elect to take. Some of the courses are free, and others include a registration fee. Note: Your organization will decide whether or not to make the Find tab/online Courses available to employees. The Classroom Courses area shows a listing of instructor-led courses being offered by your organization. You can view class information, and can enroll as permitted by your System Administrator. January 2006 15
Find/Online Courses 1. Click Find/Online Courses. The listing of available course categories appears as shown in Figure 16. Figure 16 2. Click a category link or utilize the Search function. 3. If the selected course has a registration fee, you can use a major credit card to securely purchase the course. Check with your supervisor about reimbursement policies before purchasing an online course. See Figure 17. a. You can begin the course immediately or at a later time. b. Online electives may contain lessons, exams or both. c. As with other HLC online courses, you can exit at any time and return to the course (see below, Taking an Online Course). d. You can unenroll at any time by clicking the Un-enroll link on your My Courses page. January 2006 16
Figure 17 Find/Classroom Courses To view information about your organization s instructor-led courses (and to selfenroll as permitted by your System Administrator) 1. Click on Find/Classroom Courses. 2. Search or browse for a course. 3. Click on the Name Link of the course you are interested in. The course details appear, including available class times. See Figure 18. January 2006 17
Figure 18 4. Click Register (if available) to self-enroll in a class. 5. Click Waitlist to be placed on a waitlist for a class that is currently full. 6. Click Details to see further information about a specific class including class location and instructors. See Figure 19. Figure 19 a. Clicking the location link reveals specific information about the class location including directions. b. Clicking the instructor name reveals detailed information about the instructor scheduled to teach the class. January 2006 18
7. Once you register or place yourself on a waitlist, the course will be listed under the Elective Courses section of the My Courses page. From there, you can unenroll from the course. HospitalDirect HospitalDirect is a program through which HealthStream can deliver information and education related to various medical devices through the HLC. If your facility chooses to participate in HospitalDirect, you will be able to access device information, product in-service and/or continuing education and other devicerelated information, including messages from your System Administrator and/or the manufacturer representative. 1. Click the HospitalDirect tab to view available offerings as shown in Figure 20. Figure 20 2. Click the name link of the device about which you would like to see additional information or education. Documentation This Student Guide is available by clicking the Documentation tab. The Guide is in Adobe Portable Document File (PDF) format and requires Adobe Acrobat Reader for viewing. A link to the free Adobe program is also available under Documentation. January 2006 19
Help Tab The Help window provides a list of topics, including frequently asked questions (FAQs) and explanations about student features of the HLC. See Figure 21. Figure 21 Note: The Customer Care link directs you to your System Administrator. Click that link if you are having problems or need additional assistance. Checking Your System Configuration If you are having trouble using the HLC, you can check your system configuration and inform your Help Desk or IT support staff of any problems that are identified. To check your system configuration, click the Run Test Now link. Taking an Online Course To take an online course: 1. Go to My Account/My Courses. 2. Click the name link of the course you wish to take. HealthStream regulatory courses are delivered as either PA (pre-assessment) or non-pa (no preassessment) versions. Your System Administrator will determine which version you are to take of each assigned regulatory course. For example you may be assigned the Fire Safety course, or the Fire Safety PA. See further information below - Pre and Post-Assessment Exams. PA courses include a pre-assessment exam. If you pass the pre-assessment exam by meeting or exceeding the minimum passing score, you will not be January 2006 20
required to complete the course content. By clicking the name link of a PA course, the Course Activity window appears as shown in Figure 22. Note: The only live link is the link that launches the PA exam. Click the Pre- Assessment link to launch the PA exam. Figure 22 Non-PA courses do not include a pre-assessment exam. They require that you complete the course content and then pass a post-assessment exam to receive credit. When you click the name link of a non-pa course, the only available link is the link into the course content. Note: The link to the postassessment exam will not be live until you have gone through all lesson screens in the course content. An HLC course will open a background screen and then a pop-up window in which the lesson appears. Both windows must remain open for you to view the course. Lessons begin with audio voiceover. You may click the Mute button to turn sound off, as the voiceover is the same as the text you can read on the screen. Some courses may include Annotations, which are electronic messages your System Administrator has added to the course. A sample annotation is shown in Figure 23. Read the information in the annotation, and then click return to lesson. For additional assistance in learning how to navigate through an online course, go to the Main Menu of the course and click on the Getting Started button. This will open another window in which a demonstration will play (including audio voiceover) that shows you how to complete an online course. January 2006 21
Figure 23 3. Continue through each screen of the course. You can choose the order you wish to view the lessons, but you must view each screen of each lesson, including the Introduction lesson. 4. If you wish to exit a course prior to completing the content, DO NOT click the X in the upper right-hand corner of your screen. Instead, click Exit at the bottom right of the course navigation window. See Figure 24. This bookmarks your place in the course. Figure 24 5. When you return to the course at a later time (by clicking the course name link on your My Courses page), you will have the option of going directly to the last visited page, as shown on Figure 25. January 2006 22
Figure 25 6. After completing all course lessons, the Exam link becomes available. Click that link to take the post-assessment exam. See Figure 26. Figure 26 Pre- and Post-Assessment Exams Some online courses include pre- and/or post-assessment exams, as described above. You will have only one opportunity to pass a pre-assessment exam. If you do not meet the minimum passing score on the first try, you will be required to go through the course content and take the post-assessment exam. You can take a post-assessment exam as many times as necessary to successfully pass the exam. Note: You must complete exams in one sitting. If you leave your computer, the system will time out, and unanswered questions will be scored as incorrect. To take a pre- or post-assessment exam: 1. Click the Exam link. The examination page will launch as shown in Figure 27. January 2006 23
Figure 27 2. Click the radio button next to your selected answer. 3. Click Next to continue through the exam. 4. After you have answered all the questions, click Click Here to Score Your Exam. The exam will be scored by the system and you will receive immediate feedback as shown in Figure 28. January 2006 24
Figure 28 5. If you passed the exam, you will see the You Must Click Here to Receive Credit link. You MUST click this link to receive credit for passing the exam and completing the course. You will also see a listing of the exam questions, along with your selected answer, the correct answer and rationale for the correct response. 6. If you fail the exam, you will see the Click Here to View Lessons link to view/review the course content. Again, you will see a listing of exam questions, your selected answer, the correct answer and rationale for the correct response. 7. If you pass a pre-assessment or post-assessment exam and click the link to receive credit, course completion will be noted on the My Transcript page. Logging Out Always click on the Logout button when exiting the system to be sure all work is correctly updated in your HLC account. DO NOT exit using the X in the upper righthand corner of your screen. See Figure 29. Figure 29 January 2006 25