HUMAN RELATIONS IN THE WORKPLACE BUS 240-5 Credits Course Syllabus Spring 2014 Instructor: Linda Saarela Phone: 24 hour voice-mail service 253.840.8360 E-mail: lsaarela@pierce.ctc.edu - L for Linda, not 1 (one) Class hours: Tuesdays and Thursdays 2:15 p.m. 4:25 p.m. Classroom: Room CTR 250 Office Hours: Mondays and Wednesdays 3:00 to 4:00; Tuesdays and Thursdays 1:00 to 2:00; Fridays 9:00 to 10:00; or by appointment Office Location: C190H Catalog Description - This course considers how the needs of business or other formal work institutions interact with individual needs, leadership styles, formal organizational policies and procedures, and general cultural patterns to determine how human beings act in a work situation. Course Outcomes 1. Identify different elements that distinguish personality styles, learning styles, conflict resolution behaviors and styles, leadership styles, situational supervisory styles, and communication styles. 2. Using a variety of information sources, compare and contrast intrinsic and extrinsic motivation theories, including the three factors affecting performance, and develop an action plan to increase personal motivation in a personal and/or workplace situation. 3. Identify different elements of organizational behavior and change including organizational climate, culture, power, ethics, and organizational development techniques. Students will develop a change model for an aspect of their personal and/or professional life. 4. Identify the elements of Emotional Intelligence and their impact on the workplace. 5. Employ active listening skills including paraphrasing, questioning, empathic listening, analytic listening, responding and communicating non-verbally while respecting individual differences. 6. Assess the elements of teamwork such as team development stages, leadership skills, team dynamics, problem solving and decision-making approaches, and team building. Students will develop an action plan that describes how they will function as a workplace team member. CORE ABILITY Multiculturalism Graduates will demonstrate knowledge of diverse ideas, cultures and experiences and the ability to examine their own attitudes and assumptions in order to engage others with civility and empathy. Getting something done is an accomplishment. Getting something done right is an achievement. BUS 240 Syllabus - Saarela 1
Instructor Notes: This course is experiential in nature. You will be asked to regularly participate in your learning. Because active involvement is used, we need to agree to use the Full Value Contract and Challenge by Choice. Full Value Contract (FVC): The Full Value Contract is a commitment between course participants and the instructor. We agree to the following: 1. To work together as a group and to work toward individual and group goals. 2. To adhere to physical, mental, emotional, and spiritual safety for ourselves and others and to abide by group behavior guidelines. 3. To give and receive appropriate (sensitive, thought through, unbiased) feedback, positive and negative, and to work toward changing behavior when it is appropriate. Challenge by Choice: As a part of this course, you will be invited to move out of your comfort zones through various activities. Challenge by Choice allows you to make your own decisions regarding your level of participation in activities. And remember the only person you can volunteer is yourself. We respect the unique path that you have walked in life and that you know when a challenge is overstepping your boundaries, pushing you too far, and thereby hurting your personal growth and learning process. You can choose not to do an activity, without having to justify why. We do want you to stretch and learn. Evaluation: You will choose how you document your learning either through chapter questions or exam. Here are the grading requirements and options: Requirements and Options Points Available Human Relations Guideline Paper 20 Talking Stick Self-Reflection Paper 20 Chapter 1 6 Question Sets 100 Midterm Exam Short Essay (Replaces any points earned from Chapter 1 to 6 questions) 100 Chapter 7 13 Question Sets 140 Final Exam Short Essay (Replaces any points earned from Chapter 7 to 13 questions) 140 Learning Lab Paper (Covers all course material) 100 Attendance 100 Grade Percentage Decimal A 90%-100% 3.5-4.0 B 80%- 89% 2.5-3.4 C 70%- 79% 1.5-2.4 D 60%- 69% 1.0-1.4 F under 60% 0.0 The last day to withdraw from a course is Thursday, May 15. If you are struggling in the course, please meet with me before this date so you can understand your options and the impact of your choices. The instructor reserves the right to add to or deduct from the above course requirements and point distribution based on the needs of the class. BUS 240 Syllabus - Saarela 2
Required Material: Lussier, Robert N., Human Relations in Organizations, Ninth Edition, or Human Relations in the Workplace Pierce College Edition (no color print to save you money) both by Richard D. Irwin, Inc. (earlier editions can be used; page numbers will not align and you will need a bit of information from the new version, but you can save a lot of money). Daily access to computer word processing (MS Word), Canvas, and Internet; check Canvas daily. Printer access printing of course packet and assignments is required and adds an expense of about $20, unless you use electronic resources (you can go almost paperless). Canvas Announcements (not e-mail) is our means of communication: Class announcements will be made through Canvas. You are responsible for information shared and checking this resource daily. When you have a question that is not personal in nature, please make an announcement; this way all of us can help each other by providing information. E-mail should be used for communication that is personal in nature only. Assignments: Assignments are accepted only on the date and time they are due (attached as a Word attachment in Canvas before class start time, including if you are absent). Late and/or partially completed assignments will not be accepted. This policy is in place to encourage personal responsibility - a quality greatly desired by employers in today s workplace and responsibility is a Pierce College Core Ability. You will receive one No Questions Asked coupon which is good for one late assignment life happened. Exams: If chapter questions are not completed, students can demonstrate their knowledge through an exam. Short essay questions will be used to demonstrate learning. A closed-book midterm and final will be offered. Exams replace chapter questions for earning points. Class Absence: If you are unable to attend a class session, it is your responsibility to obtain information as to the class session s content and assignments. You are to obtain this information from someone - other than the instructor - who did attend. Students are encouraged to assume responsibility for the learning they missed during an absence. Getting notes from a classmate does not equal 2 1/2 hours of learning. It is suggested students obtain the content covered during the class session, conduct their own learning in the subject(s) through outside resources, and document what is learned. See the instructor for additional insight when extenuating circumstances exist. By assuming responsibility, and documenting what you did, what you learned, how long it took, and what day of absence you are covering, you can earn back some of your attendance points. Missed class session make-up work must be submitted at the class session following your absence. Canvas has a folder called Assuming Responsibility for Missed Class Session under the Assignments section with an audio explanation, required form, and sample. This course is part of a curriculum that is designed to prepare students for the world of work; therefore, it is expected that your commitment to this class will model a good work ethic. Just like in the workplace, you will be expected to be on time to class and be prepared to participate in class discussions and assignments. This course is experiential in nature and students need to be present in order to maximize the learning opportunity. BUS 240 Syllabus - Saarela 3
Attendance Points: One-hundred (100) points are available for attendance and active participation. As in the workplace, regular attendance is an important part of active participation. Accurate completion of the Attendance/On Time Performance Sheet is required in order to earn attendance points. Additionally, disengaging from technology is required (except for taking class notes); texting, FB, completing other course work, e-mailing, surfing the web, etc. impact your attendance points - 10 points per session infraction. Out of the 21 class sessions, students must attend a minimum of 19 sessions AND accurately maintain the Attendance On-Time Performance Sheet in order to earn attendance points. For each class session attended above 18, will be earned as follows: Class session 19 50 total points Class session 20 80 total points Class session 21 100 total points PLEASE NOTE: If you miss three or more class sessions, you must set up an appointment with me. I may suggest you withdraw from the class. Three absences will significantly impact your grade (drops at least two grade levels) unless you meet with the instructor to problem solve the issue. Four absences earns a 0.0 in the course. Be Proactive: When life happens, be proactive! Proactive people instigate action. Proactive is a word you won t find in most dictionaries. It means more than merely taking initiative. It means that as human beings, we are responsible for our own lives...highly proactive people recognize that responsibility. They do not blame circumstances, conditions or conditioning for their behavior. Their behavior is a product of their own conscious choice, based on values, rather than a product of their conditions, based on feeling.-stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change On-time Performance: We will be monitoring our attendance and on-time performance. Business people expect their employees to be on time to work and meetings. Business people are asking that we teach this skill in our classes. Responsibility and citizenship are also core abilities for the Pierce College. Additionally, late arrivals impact the quality of the learning environment for the participating students. For the above reasons, monitoring your attendance and on-time performance is a requirement for the course. On-time can be defined as in your seat, ready to participate at 7:50 (not 7:51 ). Accurate records are required in order to earn attendance points and are the responsibility of each student and an On-time Performance Worksheet is provided. Each student will receive one Bonus Point coupon. If you are never late to class and never leave early during the quarter, you can earn a 20-point bonus. You are to maintain accurate information on your On-Time Performance Sheet in order for you to use your Bonus Point coupon and obtain attendance points and no late arrival/departure points. Arriving more than 15 minutes after class begins is not late; it is ½ a class session and the Bonus Point Coupon is automatically void. Multiple late arrivals or early departures will impact attendance points. Early departures (less than 15 minutes) are the same as a late arrival and should be noted on the Attendance On-time Performance Sheet and Sign-in Sheet. Leaving more than 15 minutes early and after the break is ½ a class session and the Bonus Point coupon is void. Returning late from break is the same as a late arrival to class; breaks are ten minutes. BUS 240 Syllabus - Saarela 4
Classroom and Business Etiquette: This classroom will simulate the work environment. In today's workplace, technology has required a new set of etiquette principles. Phones are turned off and not answered in meetings. If your cell phone goes off during class, please plan to bring donuts holes or some other treat for your classmates to the next class session a win-win. If an emergency call is expected, the cell phone user alerts the meeting facilitator (class instructor) in advance. If you are observed using your cellphone during class (checking messages, texting, music, etc.), ten attendance points will be lost without warning. A recent Kent State University study has found that students who were heavy cell phone users tend to be more anxious and have lower GPAs! Do not enter and exit while the class session is in progress, unless there is an emergency (e.g. illness), as the session is disrupted, negatively impacting your classmates. Please use facilities prior to class and during break so as not to disturb the learning environment for others. Be on-time and prepared for the session. If an emergency causes a late arrival, quietly enters the meeting and takes a seat as close to the entrance as possible. Returning late from break is the same as a late arrival to class and impacts attendance points, too. Do not hold side conversations or interrupt others while the instructor or a peer is speaking. Personal courtesy is extended. Laptops can be used for taking notes only; visiting any websites (other than directly for this class; e.g. FB, e-mail, other class work, etc.) is considered rude behavior and is not allowed. Laptops are used for meeting purposes only; please close the computer lid during discussions and activities not requiring the taking of notes. If you are observed multi-tasking (using your laptop for anything other than taking notes), ten attendance points will be lost. This action is out of respect for your classmates who are attentive and focused. Web-Enhanced Classes (Canvas) This is a "web-enhanced" class using a software program called Canvas. You will use Canvas to obtain assignments, turn in assignments, and view announcements that I post off and on throughout the quarter. Assignment due dates and your course points (grade) are also available through Canvas. The web address is: https://pierce.instructure.com/ If you lack reliable computer services be proactive and plan to complete your Canvas assignments in the Pierce College computer lab or the Pierce College library. As the quarter progresses, Canvas may make updates that will change the way we interact in our class. If that happens, I'll let you know what you need to do differently. And I assure you that any changes will not affect your grade in the course. Because these can happen at any time, it's critically important that you check your class regularly for update notifications. Missing a notification will not be an excuse to miss assignments. DISCLAIMER We will be using active learning activities as a part of this course. Some active learning activities can present physical and emotional risks. The games, initiatives, activities, and low element portable challenges should never be attempted without appropriate training or without proper supervision by trained and qualified individuals. BUS 240 Syllabus - Saarela 5
ACCESS AND DISABILITY SUPPORT SERVICES Your experience in this class is important to me, and it is the policy and practice of Pierce College to create inclusive and accessible learning environments consistent with federal and state law. If you experience barriers based on disability, please seek a meeting with the Access and Disability Services (ADS) manager to discuss and address them. If you have already established accommodations with the ADS manager, please bring your approved accommodations (green sheet) to me at your earliest convenience so we can discuss your needs in this course. ADS offers resources and coordinates reasonable accommodations for students with disabilities. Reasonable accommodations are established through an interactive process between you and the ADS manager, and I am available to help facilitate them in this class. If you have not yet established services through ADS, but have a temporary or permanent disability that requires accommodations (this can include but not be limited to; mental health, attention-related, learning, vision, hearing, physical or health impacts), you are encouraged to contact ADS at 253-964-6526 (Fort Steilacoom) or 253-840-8335 (Puyallup). Emergency Procedures for Classrooms Call 911 and then Campus Safety in response to an imminent threat to persons or property. In the event of an evacuation (intermittent horns & strobes), gather all personal belongings and leave the building using the nearest available safe exit. Be prepared to be outside for one hour and stay a minimum of 200 feet from any building or structure. So long as it is safe to do so students are expected to stay on campus and return to class after evacuations that last less then 15 minutes. Do not attempt to re-enter the building until instructed by an Evacuation Director (identified by orange vests) or by three horn blasts or bell rings. Please notify the nearest Campus Safety Officer or Evacuation Director of any one left in the building or in need of assistance. Puyallup Campus Safety (253) 840-8481 STUDENT CODE OF CONDUCT - EXCERPT http://www.pierce.ctc.edu/about/policy/studentrr (Full Version is available through this link) WAC 132K-126-190 Rules and regulations. Any student found to have committed, aided, or abetted others to commit any of the following violations is subject to disciplinary actions including a 0.0 in the course and possible expulsion from the College: Acts of dishonesty, including, but not limited to, the following: Cheating, plagiarism, or other forms of academic dishonesty; Furnishing false information to any Pierce College official, faculty member, staff department; Forgery, alteration, or misuse of a Pierce College document, record, fund or instrument of identification; Tampering with the election of any Pierce College recognized student organization; Assuming the identity of another student; Allowing another student to assume your identity. Academic dishonesty means plagiarism, misrepresentation of self or student work product or representation of work of others as your own, or other acts of academic dishonesty. BUS 240 Syllabus - Saarela 6
Plagiarism includes, but is not limited to, the use, by paraphrase or direct quotation, of the published or unpublished work of another person without full and clear acknowledgment of the source, to include print or electronic means, using recognized and acceptable citation. It also includes the unacknowledged use of materials prepared by another person or agency engaged in the selling of term papers or other academic materials. Business Management Program Policy - Plagiarism, Cheating, Dishonesty: The Business Management Program ensures students exited the program meeting the following Program Outcome: (Students will... ) Exercise and role model positive ethical behavior. Therefore, any student found cheating on any assignment or plagiarizing at any level, or any other form of dishonesty will receive an automatic 0.0 in the course and will be reported to the Business Department faculty members and the Pierce College Administration. Instructor as a Reference for Employment: In order to serve as a reference for a student, I need to observe performance over time. Therefore, I will serve as a reference for those earning a 3.5 or higher in three or more of my courses. Students attaining this standard of excellence can use me as a job or academic reference. HUMAN RELATIONS IN THE WORKPLACE BUS 240 Class Schedule Week Topic Chapter One Understanding Behavior, Human Relations, & Performance 1 Personality, Stress, Learning, & Perception 2 Two Attitudes, Self-concept, Values & Ethics 3 Three Communications 5 Four Dealing with Conflict 6 Five Leading and Trust 7 Six Motivating Performance 8 Ethical Power, Politics, and Etiquette 9 Seven Networking & Negotiating 10 Team Dynamics, Problem Solving 11 Eight Organizational Change & Culture 12 Nine Valuing Diversity Globally 13 Ten Putting it all together Please Note: This class schedule is tentative in nature. The course content will be presented based on student needs; therefore, schedule flexibility is necessary. The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand. Vince Lombardi BUS 240 Syllabus - Saarela 7
Keeping Track of Your Assignments and Points Date Due Tasks 4-3 Read and highlight your Syllabus, noting critical information to your success and bringing your questions to class. Visit the Canvas website at https://pierce.instructure.com/. Log in and go become familiar with the sight. We will be communicating regularly through e-mail so it is critical your information is accurate. Print out Chapters 1 and 2 packets and bring documents to the next class session unless electronic access Determine your grade goal and five action steps you need to take to reach this goal, based on the syllabus. Points Possible Points Earned 4-8 Chapter 1 Packet and Questions 20 4-15 Chapter 2 Packet and Questions 20 4-17 Chapter 3 Packet and Questions 20 4-24 Chapter 5 Packet and Questions 20 4-29 Human Relations Guideline Paper 20 5-1 Talking Stick Paper 20 5-6 Chapter 6 Packet and Questions 20 5-6 Midterm *replaces any Chapter 1-6 points earned Appointment required so let me know if you plan to take the midterm exam 100* 5-13 Chapter 7 Packet and Questions 20 5-20 Chapter 8 Packet and Questions 20 5-22 Chapter 9 Packet and Questions 20 5-27 Chapter 10 Packet and Questions 20 6-3 Chapter 11 Packet and Questions 40 6-5 Chapter 12 Packet and Questions Chapter 13 Packet and Questions 20 20 6-10 Lab Paper 100 6-12 Final Exam *replaces any Chapters 8-13 points earned - Appointment required so let me know if you plan to take the final exam 140* Attendance (see syllabus) 100 BUS 240 Syllabus - Saarela 8