HUMAN RELATIONS IN THE WORKPLACE BUS 240-5 Credits Course Syllabus Fall 2016 Instructor: Professor Linda Saarela Phone: 24 hour voice-mail service 253.840.8360 E-mail: lsaarela@pierce.ctc.edu - L for Linda, not 1 (one) Class hours: Tuesdays and Thursdays 5:30 p.m. 7:40 p.m. Classroom: Room CTR 250 Office Hours: Mondays and Wednesdays 1:00 to 2:00 pm; Tuesdays and Thursdays 3:30 to 5:00 pm; or by appointment Office Location: C190H Catalog Description - This course considers how the needs of business or other formal work institutions interact with individual needs, leadership styles, formal organizational policies and procedures, and general cultural patterns to determine how human beings act in a work situation. Course Outcomes 1. Identify different elements that distinguish personality styles, learning styles, conflict resolution behaviors and styles, leadership styles, situational supervisory styles, and communication styles. 2. Using a variety of information sources, compare and contrast intrinsic and extrinsic motivation theories, including the three factors affecting performance, and develop an action plan to increase personal motivation in a personal and/or workplace situation. 3. Identify different elements of organizational behavior and change including organizational climate, culture, power, ethics, and organizational development techniques. Students will develop a change model for an aspect of their personal and/or professional life. 4. Identify the elements of Emotional Intelligence and their impact on the workplace. 5. Employ active listening skills including paraphrasing, questioning, empathic listening, analytic listening, responding and communicating non-verbally while respecting individual differences. 6. Assess the elements of teamwork such as team development stages, leadership skills, team dynamics, problem solving and decision-making approaches, and team building. Students will develop an action plan that describes how they will function as a workplace team member. CORE ABILITY Multiculturalism Graduates will demonstrate knowledge of diverse ideas, cultures and experiences and the ability to examine their own attitudes and assumptions in order to engage others with civility and empathy. Getting something done is an accomplishment. Getting something done right is an achievement. BUS 240 Syllabus - Saarela 1
Instructor Notes: This course is experiential in nature. You will be asked to regularly participate in your learning. Because active involvement is used, we need to agree to use the Full Value Contract and Challenge by Choice. Full Value Contract (FVC): The Full Value Contract is a commitment between course participants and the instructor. We agree to the following: 1. To work together as a group and to work toward individual and group goals. 2. To adhere to physical, mental, emotional, and spiritual safety for ourselves and others and to abide by group behavior guidelines. 3. To give and receive appropriate (sensitive, thought through, unbiased) feedback, positive and negative, and to work toward changing behavior when it is appropriate. Challenge by Choice: As a part of this course, you will be invited to move out of your comfort zones through various activities. Challenge by Choice allows you to make your own decisions regarding your level of participation in activities. And remember the only person you can volunteer is yourself. We respect the unique path that you have walked in life and that you know when a challenge is overstepping your boundaries, pushing you too far, and thereby hurting your personal growth and learning process. You can choose not to do an activity, without having to justify why. We do want you to stretch and learn. Evaluation: Points Available Human Relations Guideline Action Paper 20 Talking Stick Reflection Paper 20 Chapter Quizzes 120 In-class and Out-of-class Assignments ~ 120 Personal Change Model - Final Paper 100 Attendance 50 Grade Percentage Decimal A 90%-100% 3.5-4.0 B 80%- 89% 2.5-3.4 C 70%- 79% 1.5-2.4 D 65%- 69% 1.0-1.4 F under 65% 0.0 The last day to withdraw from a course is Nov 10. If you are struggling in the course, please meet with me before this date so you can understand your options and the impact of your choices. The instructor reserves the right to add to or deduct from the above course requirements and point distribution based on the needs of the class. How to Communicate with Your Instructor: Canvas Announcements is our main means of communication. Class announcements will be made through Canvas. You are responsible for information shared and checking this resource daily. When you have a question that is not personal in nature, please make an announcement or use the Discussion Board; this way all of us can help each other by providing information. I do not work weekends and I am not online during this time, so connect with a classmate when additional insight is needed on the weekend. E-mail should be used for communication of information that is personal in nature. Examples: I will miss class today; My grade was not entered for Chapter 7; I need a copy of the article passed out during class. If you have a problem that needs solving or a complex issue, please call me or stop by during my office hours or make an appointment to discuss the issue. Examples: I am going to miss class and I need to know what to do; I have a family emergency that is impacting my performance and I need to discuss this; Why did I earn a 5 on Chapter 7? *** Passing on information and/or problem solving between classes (during the passing period) does not work for me. Please call, stop by my office, meet for coffee (Dutch- treat), call, etc. BUS 240 Syllabus - Saarela 2
In-class and Out-of-class Assignments: Reading and applying the material in the textbook is required for assignments. The class lectures are offered to provide understanding of text material. Students are expected to read the text and write questions to ensure understanding. Written responses are to direct apply the textbook material. Your writing needs to show me you know the text material. Proper use of grammar and spelling are required for this course for out-of-class assignments. If your writing skills are not yet at college level you will need to spend extra time (beyond the two hours for each hour in class) in order to submit assignment meeting the proper grammar/spelling requirement. You can go to the Writing Center, however, you will need to preplan and allow for enough time to have your assignment reviewed and corrected. Assignments with numerous errors are returned and a 0 is earned. Our workplace relationships are impacted by our ability to communicate clearly in writing; it is an expectation of supervisors too. PLEASE NOTE sentences must include a verb and a noun AND contain information showing you know the material. The following does NOT count as a sentence in this course: I learned that I am an Accommodator. The following does meet sentence requirements for this course: I learned I am an Accommodator which means I tend to prefer learning by combining doing and feeling. Out-of-class assignments are accepted only on the date and time they are due (attached as a Word document in Canvas before class start time, including if you are absent). Late and/or partially completed assignments will not be accepted. This policy is in place to encourage personal responsibility - a quality greatly desired by employers in today s workplace and responsibility is a Pierce College Core Ability. You will receive one No Questions Asked coupon which is good for one late assignment life happened. In-class Quizzes: Quizzes will be provided to assess and reinforce the learning of the course content. PLEASE NOTE: You must be present in order to earn quiz points; there are no make-up quizzes. Quizzes are timed; you will have 15 minutes to complete 10 multiple choice questions, for example. Please note, if you arrive late and the quiz is in progress, you will be required to turn in your quiz with the rest of the class (no additional time is given). You are allowed to use notes, IF the notes are in your own handwriting and not a photo copy. Quizzes will be graded by a peer during the class session to reinforce learning for all. If you are uncomfortable having a classmate grade your quiz, simply walk up and drop your quiz on my cart BEFORE we start sharing the correct answers. You may take the quiz before the class session, if you have a planned absence and you make arrangements to do so. Exam: A closed-book comprehensive final exam will be provided to assess and reinforce the learning of the course content. You are allowed to use notes, IF the notes are in your own handwriting and not a photo copy. You will have precisely 2.25 hours to complete the 120 multiple choice questions; if you arrive late your time to take the test is reduced. Class Absence: If you are unable to attend a class session, it is your responsibility to obtain information as to the class session s content and assignments. You are to obtain this information from someone - other than the instructor - who did attend. Students are encouraged to assume responsibility for the learning they missed during an absence. Getting notes from a classmate does not equal 2 1/2 hours of learning. It is suggested students obtain the content covered during the class session, conduct their own learning in the subject(s) through outside resources, and document what is learned. Make an appointment and meet with me for additional insight when extenuating circumstances exist. By assuming responsibility, and documenting what you did, what you learned, how long it took, and what day of absence you are covering, you can earn back some of your attendance points. Missed class session make-up work must be submitted at the class session following your absence. Canvas has a folder called Assuming Responsibility for Missed Class Session under the Assignments section with an audio explanation, required form, and sample. This course is part of a curriculum that is designed to prepare students for the world of work; therefore, it is expected that your commitment to this class will model a good work ethic. Just like in the workplace, you will be expected to be on time to class and be prepared to participate in class discussions and assignments. This course is experiential in nature and students need to be present in order to maximize the learning opportunity. BUS 240 Syllabus - Saarela 3
Attendance Points: Fifty (50) points are available for attendance and active participation. As in the workplace, regular attendance is an important part of active participation. Accurate completion of the Attendance/On Time Performance Sheet is required in order to earn attendance points. Additionally, disengaging from technology is required (except for taking class notes); texting, FB, completing other course work, e-mailing, surfing the web, etc. impact your attendance points 10 points per session per infraction. Out of the 20 class sessions, students must attend a minimum of 18 sessions AND accurately maintain the Attendance On-Time Performance Sheet in order to earn attendance points. Attended all class sessions and never late Attended all class sessions, 1 late arrival Missed one class session and never late Missed one class session, 1 late arrival Missed two class sessions and never late Missed two class session, 1 late arrival Missed three class sessions and never late 60 points (50 + 10 bonus) 50 points 50 points (40 + 10 bonus) 40 points 35 points (25 + 10 bonus) 25 points 10 points (0 + 10 bonus) For each class session attended above 18, will be earned as follows: Class session 18 25 total points Class session 19 40 total points Class session 20 50 total points PLEASE NOTE: If you miss three or more class sessions, you must set up an appointment with me (please call to set up a time within 24 hours of your third absence). I may suggest you withdraw from the class. Three absences will significantly impact your grade (drops at least two grade levels) unless you meet with me to problem solve the issue. Four absences earns a 0.0 in the course. On-time Performance: We will be monitoring our attendance and on-time performance. Business people expect their employees to be on time to work and meetings. Business people are asking that we teach this skill in our classes. Responsibility and citizenship are also core abilities for the Pierce College. Additionally, late arrivals impact the quality of the learning environment for the participating students. For the above reasons, monitoring your attendance and on-time performance is a requirement for the course. On-time can be defined as in your seat, ready to participate at 5:30 (not 5:31 ) and within 10 minutes of the start of the session break. Accurate records are required in order to earn attendance points and are the responsibility of each student and an On-time Performance Worksheet is provided. Each student will receive one Bonus Point coupon. If you are never late to class, never leave early, do not engage with technology during class, and are not late from break, you can earn a 10-point bonus. You are to maintain accurate information on your On-Time Performance Sheet in order for you to use your Bonus Point coupon. Arriving more than 15 minutes after class begins is not late; it is ½ a class session. Multiple late arrivals or early departures will impact attendance points. Early departures (less than 15 minutes) are the same as a late arrival and should be noted on the Attendance On-time Performance Sheet and Sign-in Sheet. Leaving more than 15 minutes early and after the break is ½ a class. Returning late from break is the same as a late arrival to class; breaks are ten minutes. Missing ½ of a class makes the 10 point Bonus Coupon void. Required Material: Lussier, Robert N., Human Relations in Organizations, Tenth Edition, McGraw Hill must be new (not used) in order to use Connect technology Access to computer word processing (use of MS Word is required), Canvas, and Internet, printer and scanner. BUS 240 Syllabus - Saarela 4
Web-Enhanced Classes (Canvas) This is a "web-enhanced" class using the student learning system Canvas. You will use Canvas to obtain assignments, turn in assignments, and view announcements that I post off and on throughout the quarter. Assignment due dates and your course points (grade) are also available through Canvas. The web address is: https://pierce.instructure.com/ If you lack reliable computer services be proactive and plan to complete your assignments in the Pierce College computer lab or the Pierce College Library. Uploading Files - Digital Skill Set Expectations and Course Policies 1. All documents uploaded to Canvas must be a doc or docx file. If I am not able to open your file, the assignment is late. You are allowed one late assignment the entire quarter. 2. After uploading a file to Canvas, open it to make sure you uploaded the correct file. Uploading a wrong file means the assignment is late. You are allowed one late assignment the entire quarter. 3. Late assignments must be turned in no later than the following class session after the assignment is due. 4. If I cannot view the file or if the wrong file is uploaded AND you have already used the Late Assignment coupon, the assignment earns a 0. Classroom and Business Etiquette: Each of us is responsible for the classroom learning environment. Behaviors in class positively or negatively impact others. This classroom will simulate the work environment. In today's workplace, technology has required a new set of etiquette principles. Phones are turned off and not answered. If your cell phone goes off during class, please plan to bring donuts holes or some other treat for your classmates to the next class session a win-win. If an emergency call is expected, the cell phone user alerts the meeting facilitator (class instructor) in advance. If you are observed using your cellphone during class (checking messages, texting, music, etc.), attendance points will be lost without warning. A recent Kent State University study has found that students who were heavy cell phone users tend to be more anxious and have lower GPAs! Do not enter and exit while the class session is in progress, unless there is an emergency (e.g. illness), as the session is disrupted, negatively impacting your classmates. Please use facilities prior to class and during break so as not to disturb the learning environment for others. Be on-time and prepared for the session. If an emergency causes a late arrival, quietly enter the class and take a seat as close to the entrance as possible. Returning late from break is the same as a late arrival to class and impacts attendance points, too. Do not hold side conversations or interrupt others while the instructor or a peer is speaking. Personal courtesy and respect is extended to all. Laptops can be used for taking notes only; visiting any websites (other than directly for this class; e.g. FB, e- mail, other class work, etc.) is considered rude behavior and is not allowed. Laptops are used for meeting purposes only; please close the computer lid during discussions and activities not requiring the taking of notes. If you are observed multi-tasking (using your laptop for anything other than taking notes), ten attendance points will be lost. This action is out of respect for your classmates who are attentive and focused. ACCESS AND DISABILITY SUPPORT SERVICES Your experience in this class is important to me, and it is the policy and practice of Pierce College to create inclusive and accessible learning environments consistent with federal and state law. If you experience barriers based on disability, please seek a meeting with the Access and Disability Services (ADS) manager to discuss and address them. If you have already established accommodations with the ADS manager, please bring your approved accommodations (green sheet) to me at your earliest convenience so we can discuss your needs in this course. ADS offers resources and coordinates reasonable accommodations for students with disabilities. Reasonable accommodations are established through an interactive process between you and the ADS manager, and I am available to help facilitate them in this class. If you have not yet established services through ADS, but have a temporary or permanent disability that requires accommodations (this can include but not be limited to; mental health, attention-related, learning, vision, hearing, physical or health impacts), you are encouraged to contact ADS at 253-964-6526 (Fort Steilacoom) or 253-840-8335 (Puyallup). BUS 240 Syllabus - Saarela 5
Technology can pick up an in-advertent plagiarized sentence in mere seconds. Plagiarism can occur by not paraphrasing entirely or using similar and direct segments of the original document. Below is an example of a plagiarized document. Notice in the section to the right, the second author did not directly 100% copy and paste from the original document. Note: The second author s work will still show up in an automatic plagiarism check. How to paraphrase correctly: Getting the gist of what the original author is saying is tricky if you do not know how to paraphrase. You may think you are re-writing a document but you are in fact plagiarizing if you do not paraphrase correctly. Here are some example sentences of how to correctly paraphrase: Original: Her life spanned years of incredible change for women. Correct Paraphrase: Mary lived through an era of liberating reform for women. Original: Giraffes like Acacia leaves and hay and they can consume 75 pounds of food a day. Correct Paraphrase: A giraffe can eat up to 75 pounds of Acacia leaves and hay every day. Original: Any trip to Italy should include a visit to Tuscany to sample their exquisite wines. Correct Paraphrase: Be sure to include a Tuscan wine-tasting experience when visiting Italy. Note to the Reader: This entire plagiarism document was copy and pasted, plagiarized, and paraphrased for the soul purpose of educating students to the pit-falls of plagiarism. Anonymous BUS 240 Syllabus - Saarela 6
STUDENT RIGHTS AND RESPONSIBILITIES, CODE OF CONDUCT http://www.pierce.ctc.edu/about/policy/studentrr (Full Version is available through this link) Excerpt: WAC 132K-126-190 Rules and regulations. Any student found to have committed, aided, or abetted others to commit any of the following violations is subject to disciplinary actions including a 0.0 in the course and possible expulsion from the College: Acts of dishonesty, including, but not limited to, the following: Cheating, plagiarism, or other forms of academic dishonesty; Furnishing false information to any Pierce College official, faculty member, staff department; Forgery, alteration, or misuse of a Pierce College document, record, fund or instrument of identification; Tampering with the election of any Pierce College recognized student organization; Assuming the identity of another student; Allowing another student to assume your identity. Academic dishonesty means plagiarism, misrepresentation of self or student work product or representation of work of others as your own, or other acts of academic dishonesty. Plagiarism includes, but is not limited to, the use, by paraphrase or direct quotation, of the published or unpublished work of another person without full and clear acknowledgment of the source, to include print or electronic means, using recognized and acceptable citation. It also includes the unacknowledged use of materials prepared by another person or agency engaged in the selling of term papers or other academic materials. Business Management Program Policy - Plagiarism, Cheating, Dishonesty: The Business Management Program ensures students exited the program meeting the following Program Outcome: (Students will...) Model positive ethical behavior as it impacts workplace success. Therefore, any student found cheating on any assignment/quiz/paper/exam or plagiarizing at any level, or any engaging in any other form of dishonesty will face the following: First Program Offense: The student will receive an automatic 0.0 on the assignment and/or in the course. The student will be reported to the Business Department faculty members and placed on a list for on-going reference. The student is also reported to the Pierce College Administration. Second Program Offense: The student will receive an automatic 0.0 in the course. The student is also reported to the Pierce College Faculty and Administration with possible expulsion from the College. Copying and pasting is considered plagiarism (cheating). Copying and changing a couple of words is considered plagiarism. Do NOT use direct quotes or copy and paste ANYTHING in any assignment. Paraphrase and cite sources properly in the sections where you used the information from your research. Papers may be sent through a plagiarism checker electronically. Instructor as a Reference for Employment: In order to serve as a reference for a student, I need to observe performance over time. Therefore, I will serve as a reference for those earning a 3.5 or higher in three or more of my courses. Students attaining this standard of excellence can use me as a job or academic reference. Return of Course Assignments/Projects: Any assignments/projects not received by the student prior to the end of the quarter will be kept through the following quarter. Pick up any items prior to the end of the quarter following the quarter in which you are taking the course. Items are disposed of at the end of the following quarter. Your thoughtfulness is appreciate, but... Students sometimes like to demonstrate their appreciation in tangible ways when a faculty person has a positive impact inside and/or outside class. State law, however, prohibits faculty from receiving gifts of any kind from students. Faculty cannot accept, flowers, plants, food, drink, pens, books... anything! A verbal, thank you or written note is acceptable. BUS 240 Syllabus - Saarela 7
Certificates Available: If you are interested in being acknowledge for certain accomplishments, a certificate will be generated and e-mailed to you for the following: Knowing all (100%) of your classmates names Perfect Attendance and On-Time Performance 100% Participation and Engagement Active participation and full engagement in all class sessions when present Please e-mail me when you have accomplished one or more of the above and I will e-mail your certificate! Emergency Procedures for Classrooms Call 911 and then Campus Safety in response to an imminent threat to persons or property. In the event of an evacuation (intermittent horns & strobes), gather all personal belongings and leave the building using the nearest available safe exit. Be prepared to be outside for one hour and stay a minimum of 200 feet from any building or structure. So long as it is safe to do so students are expected to stay on campus and return to class after evacuations that last less than 15 minutes. Do not attempt to re-enter the building until instructed by an Evacuation Director (identified by orange vests) or by three horn blasts or bell rings. Please notify the nearest Campus Safety Officer or Evacuation Director of any one left in the building or in need of assistance. Puyallup Campus Safety (253) 840-8481 HUMAN RELATIONS IN THE WORKPLACE BUS 240 Class Schedule Week Topic Chapter One Understanding Behavior, Human Relations, & Performance 1 Personality, Stress, Learning, & Perception 2 Two Attitudes, Self-concept, Values & Ethics 3 Three Communications 5 Four Dealing with Conflict 6 Five Leading and Trust 7 Six Motivating Performance 8 Ethical Power, Politics, and Etiquette 9 Seven Networking & Negotiating 10 Team Dynamics, Problem Solving 11 Eight Organizational Change & Culture 12 Nine Valuing Diversity Globally 13 Ten Putting it all together Please Note: This class schedule is tentative in nature. The course content will be presented based on student needs; therefore, schedule flexibility is necessary. DISCLAIMER We will be using active learning activities as a part of this course. Some active learning activities can present physical and emotional risks. The games, initiatives, activities, and low element portable challenges should never be attempted without appropriate training or without proper supervision by trained and qualified individuals. BUS 240 Syllabus - Saarela 8