Level 2 NVQ in Rail Transport Operations

Level 2 NVQ in Rail Transport Operations 7587 National Occupational Standards and Assessment Requirements www.city-and-guilds.co.uk May 2005

City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. The City & Guilds Group includes City & Guilds Pitman Qualifications, specialising in IT, office-based qualifications and English as a second language awards, and ILM (the Institute of Leadership & Management) providing management qualifications, learning materials and membership services. Land based qualifications are offered through NPTC, also part of the City & Guilds Group. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. General information about City & Guilds is available on our website www.city-and-guilds.co.uk or from our Customer Relations team at the address below or by phoning 020 7294 2800 or e- mailing enquiry@city-and-guilds.co.uk City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement Access to assessment is available on our website or from the Customer Relations team. City & Guilds publications are available from our Publication Sales department at the address below or by phoning 020 7294 2850 or faxing 020 7294 3387 First published 2004 2004 The City and Guilds of London Institute All rights reserved. City & Guilds is a trademark of the City and Guilds of London Institute. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London, EC1A 9DD T +44 (0)20 7294 2468 F +44 (0)20 7294 2400 www.city-and-guilds.co.uk

Contents Section 1 Scheme information... 5 1.1 Scope of the awards... 5 1.2 Qualification Structure... 5 1.4 Cross referencing with Candidate and Centre Guides... 5 Section 2 Assessment Requirements... 5 2.1 Internal Verification... 5 2.2 Assessment Environment... 5 2.3 Appropriate use of simulation... 5 2.4 The occupational competence requirements of Assessment and Verification staff... 5 2.5 Enhanced Quality Assurance... 5 Appendix 1 - Organisations involved in the regulation and monitoring of the rail industry5 Appendix 2 - Additional Information... 5 Section 3 Key Skills... 5 3.1 Key Skills Signposting... 5 Section 4 National Occupational Standards... 5 Further information... 5 Level 2 NVQ in Rail Transport Operations 3

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Foreword This document provides details of the requirements specific to this N/SVQ qualification which includes the requirements for occupational competence for all those involved in assessing and verifying performance specific assessment requirements and the National Occupational Standards. This document is designed to be used in conjunction with: the N/SVQ Candidate Guide (stock reference TS-11-0001) on this CD-ROM and the N/SVQ Centre Guide (stock reference EN-11-0001) on this CD-ROM. Check the City & Guilds website: www.city-and-guilds.co.uk, for latest version. Packs of multiple copies of the recording forms are also available from Publications Sales (Recording forms for N/SVQs, stock reference TS-22-0001). In the case of any inconsistency between the N/SVQ Centre Guide or the N/SVQ Candidate Guide and this N/SVQ specific document, this document shall prevail. For details of centre and scheme approval refer to the document: 'Providing City and Guilds qualifications' (stock code EN-00-1111) available free of charge from the Sales Department or your regional/national City & Guilds office (details in Further information section of this document). Details of general regulations, registration and certification procedures, including fees, are included in the City & Guilds Directory of N/SVQ Awards. This information also appears on City & Guilds web site http://www.city-and-guilds.co.uk Level 2 NVQ in Rail Transport Operations 5

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Section 1 Scheme information 1.1 Scope of the awards The N/SVQ in Rail Transport Operations is a work-based qualification designed for those employed within the rail transport sector. The main objective of the award is to offer the opportunity to prove competence of industrial performance, knowledge and understanding and to recognise the ability of individuals working in the sector. This award is suitable for people involved in the rail transport sector from trainees to managers. The N/SVQ in Rail Transport Operations is available at level 2. The award is made up of mandatory and optional units. There are 5 pathways, and each pathway has the same four core units. The award has been designed to cover people who are: engaged in various sectors of the rail transport industry who wish to have their competencies assessed for certification purposes new employees who have undergone some training and are now acquiring industry experience and wish to demonstrate their competencies for assessment purposes other people in the sectors who require a fundamental understanding of industry practices. Level 2 NVQ in Rail Transport Operations 7

1.2 Qualification Structure The awards have been designed to allow progression through the various levels where appropriate. Thus candidates who have achieved units which are common to awards at differing levels can take these units forward for the purpose of certification. The certificate structure requires candidates to complete mandatory units which are common across the three awards together with a choice of optional units. The certificates referred to in this guide are as follows: Level 2 NVQ in Rail Transport Operations (Driving) Level 2 NVQ in Rail Transport Operations (Shunting) Level 2 NVQ in Rail Transport Operations (Control Room Operations) Level 2 NVQ in Rail Transport Operations (Passenger Services) Level 2 NVQ in Rail Transport Operations (Signal Operations) Level 2 NVQ in Rail Transport Operations (Driving) Candidates must achieve all eight mandatory units. Mandatory units 201 Prepare to undertake duties 202 Assist in the provision of a safe and secure work environment 203 Obtain and communicate information 204 Develop and maintain productive working relationships 205 Bring trains into service 206 Operate and control trains in service 207 Respond to abnormal working situations 208 Handover and dispose of trains Level 2 NVQ in Rail Transport Operations (Shunting) Candidates must achieve all seven mandatory units. 201 Prepare to undertake duties 202 Assist in the provision of a safe and secure work environment 203 Obtain and communicate information 204 Develop and maintain productive working relationships 209 Assist in the preparation of rail vehicles and trains to meet operational requirements 210 Couple and uncouple rail vehicles 211 Assist in the local movement of rail vehicles to meet operational requirements Level 2 NVQ in Rail Transport Operations (Signal Operations) Candidates must achieve all eight mandatory units. 201 Prepare to undertake duties 202 Assist in the provision of a safe and secure work environment 203 Obtain and communicate information 204 Develop and maintain productive working relationships 212 Assume and handover responsibility for area of control 213 Monitor and maintain the service 214 Provide protection 215 Respond to non-routine situations 8 Level 2 NVQ in Rail Transport Operations

Level 2 NVQ in Rail Transport Operations (Control Room Operations) Candidates must achieve all nine mandatory units and one optional unit. Mandatory Units 201 Prepare to undertake duties 202 Assist in the provision of a safe and secure work environment 203 Obtain and communicate information 204 Develop and maintain productive working relationships 216 Monitor and ensure the provision of services to the railway 217 Identify and respond to deviations from the planned service 218 Implement plans to meet operational requirements 219 Operate control room equipment to meet operational requirements 220 Develop and maintain effective relationships with customers and suppliers Optional Units 221 Provide protection to meet operational requirements 222 Identify and react to symptoms of engineering faults and failures 223 Control the utilisation of rolling stock to meet maintenance requirements Level 2 NVQ in Rail Transport Operations (Passenger Services) Candidates must achieve all five mandatory units plus one optional unit from group A, and two optional units from group B. Mandatory units 201 Prepare to undertake duties 202 Assist in the provision of a safe and secure work environment 203 Obtain and communicate information 204 Develop and maintain productive working relationships 224 Develop and maintain positive working relationships with customers Group A Optional Units 225 Respond to out of course and emergency situations on trains in service 226 Respond to out of course and emergency situations on platforms 227 Respond to emergency situations on railway premises Group B Optional Units 228 Couple and uncouple rail vehicles 229 Promote services and products 230 Assist in the provision of a clean and amenable environment for customers and other members of the public 231 Contribute to the removal of accumulated waste 232 Provide products to customers 233 Assist in the protection of due revenue 234 Display promotional materials 235 Assist in the provision of a secure environment for customers property 236 Assist in the safe operation of trains in service 237 Contribute to the safe dispatch of trains from platforms Level 2 NVQ in Rail Transport Operations 9

Cross-reference grid of City & Guilds and Centre for Rail Skills unit references City & Guilds Unit Number CFRS Reference Number Unit Title 201 1 Prepare to undertake duties 202 2 Assist in the provision of a safe and secure work environment 203 3 Obtain and communicate information 204 4 Develop and maintain productive working relationships 205 5 Bring trains into service 206 6 Operate and control trains in service 207 7 Respond to abnormal working situations 208 8 Handover and dispose of trains 209 9 Assist in the preparation of rail vehicles and trains to meet operational requirements 210 10 Couple and uncouple rail vehicles 211 11 Assist in the local movement of rail vehicles to meet operational requirements 212 12 Assume and handover responsibility for area of control 213 13 Monitor and Maintain the service 214 14 Provide Protection 215 15 Respond to non-routine situations 216 16 Monitor and ensure the provision of service to the railway 217 17 Identify and respond to deviations from the planned service 218 18 Implement plans to meet operational requirements 219 19 Operate control room equipment to operational requirements 220 20 Develop and maintain effective relationships with customers and suppliers 221 21 Provide Protection to meet operational requirements 222 22 Identify and react to symptoms of Engineering faults and failures 223 23 Control the utilisation of rolling stock to meet maintenance requirements 224 24 Develop and maintain positive working relationships with customers 225 33 Respond to out of course and emergency situations on trains in service 226 35 Respond to out of course and emergency situations on platforms 227 36 Respond to emergency situations on railway premises 229 25 Promote services and products 230 26 Assist in the provision of a clean and amenable environment for customers and other members of the public 231 27 Contribute to the removal of accumulated waste 232 28 Provide products to customers 233 29 Assist in the protection of due revenue 234 30 Display promotional materials 235 31 Assist in the provision of a secure environment for customer s property 236 32 Assist in the safe operation of trains in service 237 34 Contribute to the safe dispatch of trains from platforms 10 Level 2 NVQ in Rail Transport Operations

1.3 Rail Operations Sector Progression Routes E N T R A N T S Occupational Relevant NQF Roles Qualifications Level Rail Transport Operations Management N/SVQs 5 Higher Hons/Hons Degree Chief Executive Bachelors Degree/Certificate Director Membership of professional bodies W I T H P R I O R Rail Transport Operations Management Sales & Marketing Management N/SVQs 4 Accounting/Admin N/SVQs Training & Development N/SVQ Hons Degree Customer Service N/SVQs E X Rail Transport Operations 3 P E Su Supervisor/Team leader Information Technology N/SVQ R Info Customer service Training and Development N/SVQs I Trainer Management N/SVQs E Customer Service N/SVQ N Rail Transport Operations N/SVQ C E & Q U A L I F I C A T I O N S Rail Transport Operations Shunter Passenger service Rail Transport Operations 2 Driver Signal operator Control room operators Rail Transport Operations 1 ENTRY LEVEL Level 2 NVQ in Rail Transport Operations 11

1.4 Cross referencing with Candidate and Centre Guides Item Candidate Guide Centre Guide NOS and Assessment requirements Qualifications structure and standards Qualification structure/pathways See The structure of N/SVQs See Section 1 Introduction to N/SVQs Section 1 Qualification Structure National occupational standards See The structure of N/SVQs See Section 1 Introduction to N/SVQs Section 4 National Occupational Standards Signposting/mapping to previous NVQ n/a n/a n/a Assessment Assessment requirements Assessor and internal verifier requirements Assessment methods to be used including simulation Underpinning knowledge questions /question bank Recording forms See What is evidence? What is a portfolio? The assessment process See Who will be involved in my N/SVQ? See How will I be assessed? See How will I be assessed? and What is evidence? See Forms for your portfolio (generic forms) See Section 5 Assessing competence Section 7 Quality assurance See Section 3 The assessment of N/SVQs: process and people and Section 7 Quality assurance See Section 5 Assessing competence See Section 5 Assessing competence and Section 6 Collecting evidence See Section 11 Sample forms (generic forms) Section 2 Assessment Requirements Section 2.3 Assessment Environment Section 2.3 Simulation and evidence requirements n/a n/a Key skills Key/core skills signposting n/a See Section 8 Apprenticeships Section 3 Key Skills Other Restrictions on candidate entry Appeals and equal opportunities See Common questions and answers See Appeals and equal opportunities See Section 4 Induction and action planning See Section 9 Appeals and equal opportunities Section 2.4 Access to assessment Section 2.4 Access to assessment 12 Level 2 NVQ in Rail Transport Operations

Section 2 Assessment Requirements The following has been extracted from the Centre for Rail Skills assessment strategy as being relevant to centres. The rail industry is already monitored and regulated (See Appendix 1) with regard to safety, costs and performance. These assessment requirements recognise that current monitoring and regulation strengthens the assessment process. Reports produced by these regulatory bodies will contribute to the risk rating of centres offering rail qualifications. 2.1 Internal Verification The following sets out the rail industry s specific requirements for internal verification The centre will appoint IVs who will be responsible for regularly sampling (See Appendix 2, A) evidence of assessment decisions made by all assessors. This will include observing new/less experienced assessors more frequently than experienced assessors. It is expected that the frequency of such assessments will gradually reduce over time in relation to the performance of the assessor and the assessment of risk. IVs must keep detailed records of this process. IVs must sample the quality of assessors judgments at an interim stage; this will enable IVs to pick up problems at an early stage and so avoid the situation of turning down final decisions (the size of the sample to be increased if anomalies are found). Satisfactory evidence from the sampling during the interim stage may be used as part of sampling on completion. IVs must carry out an in-depth verification of a representative sample of candidates. The sample needs to include those NOS units where evidence from incident, audit and quality control reports indicate possible lapses of competence. Evidence of this process must be recorded and IVs will be expected to explain the factors that led them to their decisions on the sample in each case. Their reasoning should include, for example, the relationship between the size of the sample and the frequency of assessments. This rationale will be provided to the EV. In order to assist in their work IVs will have access to all appropriate available evidence about the organisation that directly employs the candidate including reports from: - Health and Safety Executive (HSE) Railway Safety London Underground Ltd (LUL) Network Rail Relevant company reports Or their successor organisations. Level 2 NVQ in Rail Transport Operations 13

2.2 Assessment Environment Each unit includes a statement that describes the most appropriate method of assessing the unit. It will also specify if simulation can be used. Where evidence is not generated using the identified appropriate method, perhaps because of technological improvements in operations, it is a requirement that: the assessor seeks approval from the internal verifier, prior to assessment, and all such occurrences are brought to the attention of the EV prior to assessment taking place. 2.2.1 Performance Evidence The prime method for generating evidence of competent performance should always be through naturally occurring work. Performance Evidence may be: - evidence of the way the candidate carried out the activity such as assessor observations documented witness testimonies, which may include observation by a supervisor, line manager or similar candidates reports authenticated by a supervisor or line manager products of the candidates work eg items produced or worked on or documents produced as part of a work activity simulation (see C) Video footage of candidates work Performance evidence is often applicable to more than one unit and should be used in any unit wherever it is relevant. 2.2.2 Knowledge and Understanding Knowledge and Understanding are key components to competent performance. It is unlikely that performance evidence alone will provide sufficient evidence. Satisfactory evidence of a candidate s knowledge and understanding can be achieved in a number of ways: questioning will normally be used to establish that the candidate has sufficient knowledge and understanding to perform competently documented witness testimonies, which may include questioning by a supervisor, line manager or similar candidates reports authenticated by a supervisor or line manager may, in some cases, demonstrate suitable knowledge and understanding. A qualified assessor will need to confirm that such evidence is acceptable. Exceptionally, questioning may be used to infer competent performance across the scope, approval for this must be granted by the IV in advance and justification recorded for review by the EV. Where questioning is used a copy of the questions asked and the candidates responses must be retained. 14 Level 2 NVQ in Rail Transport Operations

2.3 Appropriate use of simulation A significant proportion of assessments that occur in the rail industry are in relation to safety important and safety critical activities, where less than competent performance can result in the breakdown of safe systems and cause danger. Rail industry workers need to be competent, not just in normal conditions, but in ones that are described as; abnormal, degraded and emergency conditions. Of course, where actual workplace performance evidence is available to demonstrate an individual s competence in abnormal, degraded and emergency conditions, then it should be used. However, competency may be assessed in simulated conditions in situations of rarely occurring activity. The main instances of such activity are those that are infrequent, unpredictable or where performance could compromise the safety of the candidate and/or others. Where simulation is considered necessary, assessors must be confident that the simulation replicates the workplace to such an extent that the competences gained will be fully transferable to the workplace. Assessors must clearly identify those aspects of the working environment that are critical to performance. The factors which must be present are: - - demands upon the technical knowledge eg use of equipment - ability required in real life eg carrying out work on actual work systems - recognised pressures or constraints pertinent to the situation being assessed eg time Where simulation is involved the assessor must obtain the agreement of the IV and the EV before assessing any candidates. 2.4 The occupational competence requirements of Assessment and Verification staff Assessment and verification must be carried out by competent assessors and verifiers who hold or are working towards nationally recognised assessor/verifier units (formerly D32/D33 & D34 or their successors A1,A2 V1). In addition to achieving the appropriate assessment and verification qualifications, assessors and verifiers must be able to demonstrate that they can meet the following criteria for occupational competence regardless of which NVQ/SVQ they are assessing. 2.4.1 Assessors Assessors must have occupational competence in relation to the specific N/SVQ units that they are to assess. They will have one or more of the following characteristics: have undertaken the activity that they are assessing in the preceding five years; have performed the activity in the past and are currently supervising or training people in the activity; Level 2 NVQ in Rail Transport Operations 15

would be regarded as technical experts because they currently directly manage the quality of the activity to be assessed; can fully demonstrate sufficient technical expertise to make them a credible assessor. In addition, assessors will be familiar with the specific systems and equipment that are being used as part of the assessable activity and have a sound, in-depth knowledge of the national occupational standards being used. 2.4.2 Internal Verifiers Internal verifiers must have either occupational competence in relation to the specific units that they are to verify or work in partnership with a technical expert for advice, sampling evidence for technical content. The IVs and EV will have the following characteristics: have undertaken the activity that they are verifying in the preceding ten years, or have experience within the last five years of directly supervising or training those carrying out the activity they are to verify or be regarded as technical experts because they currently directly manage the quality of the activity to be verified or be able to demonstrate sufficient technical expertise to make them a credible verifier or carry out the verification process with input from a technical expert who meets the above criteria. In addition, IVs will have a sound, in-depth knowledge of the National Occupational Standards being used. All assessors and verifiers have a responsibility to candidates as well as to the industry and City & Guilds to ensure that both their assessment and verification skills and their occupational competence remain current. RITC fully endorses the principle of Continuing Professional Development (CPD) and requires that there are procedures in place to allow assessors and verifiers to do this. 2.5 Enhanced Quality Assurance The City & Guilds has in place a system of Data analysis and risk rating of centres to meet this requirement. It enables External Verifier activity to be focused according to centre risk rating. 16 Level 2 NVQ in Rail Transport Operations

Appendix 1 - Organisations involved in the regulation and monitoring of the rail industry The industry is bound by law to comply with the Railway Safety Case Regulations and Railway (Safety Critical Work) Regulations, which require workplace assessments as well as the general requirements of the H&SAWA to ensure its workforce is trained and competent to do their job. Safety standards require regular risk based knowledge tests and periodic workplace assessments of competence. Qualified assessors carry out these assessments. Her Majesty s Railway Inspectorate (HMRI) on behalf of the Health & Safety Executive (HSE) conducts audits and inspections to confirm compliance with the regulations and also following significant incidents. Their Inspectors will use Developing and Maintaining Staff Competence as a benchmark to judge the adequacy of arrangements in railway safety cases, industry standards and assessing compliance with relevant legislation in these areas. Railway Safety is charged with managing the production and upkeep of Railway Group Standards mandatory standards which are intended to facilitate safe operation of the network and to which all operators must comply. They audit to check compliance with the standards, including the competence of people. Network Rail, LUL and their supply chains conduct audits and inspections to confirm compliance with Railway Group and Line Standards. As from Spring 2003 all Infrastructure companies and their supply chain will be subject to audit to ensure their people are competent to National Occupational Standards. Company internal audits are carried out to minimise the risk of non-compliance with any of the above. Internal auditors who are independent of the line of work carry out these audits. All audits, inspections and incident investigations result in reports, which include any area for improvement and any failures identified in competence and the management of competence. These in - built checks provide an advantage, which the rail industry has over many other sectors of the economy, when it comes to systematic quality controls of assessment. Level 2 NVQ in Rail Transport Operations 17

Appendix 2 - Additional Information 1. Sampling Sampling should take into account the following: The smaller the candidate group size the larger the sample as a portion of group size. The type and spread of candidates, for example; across gender, ethnic groups, those with learning difficulties and disabilities. The experience of the assessor and how often they carry out assessments. The sample will include examples of all assessment methods evidenced. The sample will include examples of units which are infrequently assessed. 2. Communication RITC will communicate the successes and the experiences gained through implementing NVQs and SVQs particularly where companies have been able to enlist the monitoring and regulation which is part and parcel of the rail industry to support the NVQ/SVQ procedures. Effective and appropriate communication is essential to the working of this Assessment Strategy. To that end it is recommended that EVs promptly communicate issues and problems to IVs and each other through meetings or similar arrangements to ensure consistency of assessment. Similarly, IVs must communicate effectively both with EVs and assessors, promptly and fully. 3. Use of up to date standards Assessment Centres must ensure that they are using the current versions of the National Occupational Standards. City & Guilds must check this through verification visits. All standards produced by RITC will be dated and the dates of all currently accredited standards will be published on the RITC website www.ritc.org.uk. All assessment centres should ensure that: all assessors are using currently accredited standards all individuals will know and understand which National Occupational Standards they are being assessed against. Where assessors or verifiers believe that the standards could be changed to make them easier to understand or easier to use in the assessment process they should make contact with RITC to suggest the change in wording. This should be done in writing or by email to enquiries@ritc.org.uk. All suggestions received by RITC will be evaluated as part of the regular standards review programme. 18 Level 2 NVQ in Rail Transport Operations

Section 3 Key Skills 3.1 Key Skills Signposting Achievement of a Key Skill qualification is based upon the provision of evidence by a candidate who shows that he or she has carried out certain required activities. The tables within the CFRS National Occupational Standards indicate where there are opportunities for candidates to provide evidence which will enable them to achieve Key Skill units while working towards a National Vocational Qualification (NVQ). These tables are available from page 196 of the National Occupational Standards. The identification of such opportunities is called signposting. Certain activities required by NVQs are central to Key Skills and, as a result, if the candidate has met the indicated vocational requirement of the unit, the relevant aspect of a Key Skill may also be achieved. Some of the Key Skills units may be achieved as a complete unit due to the diversity of skills required in the NVQ unit. However, it is possible to achieve parts of units if a candidate s evidence for the NVQ does not fulfil all the requirements in the relevant Key Skills unit. Where individual parts of units can be gained, this is detailed in the Key Skills column. Level 2 NVQ in Rail Transport Operations 19

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS COMMUNICATION Intermediate 2.1 - Reading and understanding: Read and understand a document related to your work, get information from it and evaluate it Intermediate 2.2 - Writing: Write a document, or a collection of related documents totalling 500 words or more Intermediate 2.3 - Speaking: Make a substantial contribution to an extended discussion with another person or other people Intermediate 1.1 - Reading and understanding Read and understand and evaluate a straightforward document related to your work role Intermediate 1.2 - Writing Write a document,or some related documents, totalling 300 words or more, which conveys several items of information,opinions or ideas Intermediate 1.3 - Speaking Take part in a straightforward discussion with another person or other people. Unit of national occupational standard 21 22 23 Access 3.1 - Reading and understanding: Read and understand a simple document Access 3.2 - Writing Write a document of 100 words or more which conveys several pieces of information Access 3.3 - Speaking Take part in a simple discussion with another person or other people 20 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS Unit of national occupational standard 1 2 3 4 16 17 18 19 20 NUMERACY Intermediate 2.1- Understanding tables, charts and diagrams Extract and interpret information from either a number of related, straightforward, graphical forms or a complex form. Intermediate 2.2 - Producing tables, charts and diagrams Communicate graphical information Intermediate 2.3 - Using number skills Apply a wide range of numerical skills Intermediate 1.1 - Measuring Read straightforward scales on measuring instruments or graphs Intermediate 1.2 - Interpreting tables and charts Find out information from straightforward tables, graphs, charts or diagrams Intermediate 1.3 - Producing tables,charts and diagrams Communicate straightforward graphical information Intermediate 1.4 - Using number skills Apply a range of straightforward numerical skills Level 2 NVQ in Rail Transport Operations 21

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS NUMERACY Intermediate 2.1- Understanding tables, charts and diagrams Extract and interpret information from either a number of related, straightforward, graphical forms or a complex form. Intermediate 2.2 - Producing tables, charts and diagrams Communicate graphical information Intermediate 2.3 - Using number skills Apply a wide range of numerical skills Intermediate 1.1 - Measuring Read straightforward scales on measuring instruments or graphs Unit of national occupational standard 21 22 23 Intermediate 1.2 - Interpreting tables and charts Find out information from straightforward tables, graphs, charts or diagrams Intermediate 1.3 - Producing tables,charts and diagrams Communicate straightforward graphical information Intermediate 1.4 - Using number skills Apply a range of straightforward numerical skills 22 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS Unit of national occupational standard 1 2 3 4 16 17 18 19 20 INFORMATION TECHNOLOGY Intermediate 2.1- Operating the computer Carry out a range of computer operations Intermediate 2.2 - Using software Process and output data using three types of package Intermediate 2.3 - Finding information Carry out two searches to extract and present relevant information from local or remote computer data sources. Intermediate 1.1 - Operating the computer Carry out some straightforward computer operations Intermediate 1.2 - Using software Process and output data using three types of package Intermediate 1.3 - Finding information Carry out two straightforward searches to find information from computer data sources Access 3.1 - Operating the computer Carry out some simple computer operations Access 3.2 - Using software Process and output data using two types of package Access 3.3 - Finding information Carry out a simple search to get information form a computer data source Level 2 NVQ in Rail Transport Operations 23

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS INFORMATION TECHNOLOGY Unit of national occupational standard 21 22 23 Intermediate 2.1- Operating the computer Carry out a range of computer operations Intermediate 2.2 - Using software Process and output data using three types of package Intermediate 2.3 - Finding information Carry out two searches to extract and present relevant information from local or remote computer data sources. Intermediate 1.1 - Operating the computer Carry out some straightforward computer operations Intermediate 1.2 - Using software Process and output data using three types of package Intermediate 1.3 - Finding information Carry out two straightforward searches to find information from computer data sources Access 3.1 - Operating the computer Carry out some simple computer operations Access 3.2 - Using software Process and output data using two types of package Access 3.3 - Finding information Carry out a simple search to get information form a computer data source 24 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS PROBLEM SOLVING Intermediate 2.1 Investigating Investigate and analyse a non-routine problem related to your work. Intermediate 2.2 Planning and solving Plan, organise and carry out an activity which solves the problem Intermediate 2.3 Checking and evaluating Check how well the problem solving activity worked in practice Intermediate 1.1 Investigating Investigate a straightforward problem related to your work achievements Intermediate 1.2 Planning and solving Plan, organise and carry out a straightforward activity which solves the problem Unit of national occupational standard 1 2 3 4 16 17 18 19 20 Intermediate 1.3 Checking and evaluating Check how well the problem solving activity worked Access 3.1 Investigating Investigate a simple problem related to your work, in a familiar situation Access 3.2 Planning and solving Plan, organise and carry out a simple activity which will solve the problem Access 3.3 Checking and evaluating Check how well the problem has been solved Level 2 NVQ in Rail Transport Operations 25

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS PROBLEM SOLVING Intermediate 2.1 Investigating Investigate and analyse a non-routine problem related to your work. Intermediate 2.2 Planning and solving Plan, organise and carry out an activity which solves the problem Intermediate 2.3 Checking and evaluating Check how well the problem solving activity worked in practice Intermediate 1.1 Investigating Investigate a straightforward problem related to your work achievements Intermediate 1.2 Planning and solving Plan, organise and carry out a straightforward activity which solves the problem Unit of national occupational standard 21 22 23 Intermediate 1.3 Checking and evaluating Check how well the problem solving activity worked Access 3.1 Investigating Investigate a simple problem related to your work, in a familiar situation Access 3.2 Planning and solving Plan, organise and carry out a simple activity which will solve the problem Access 3.3 Checking and evaluating Check how well the problem has been solved 26 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS WORKING WITH OTHERS Intermediate 2.1 Analysing and preparing Together with other group members, analyse an unstructured activity Intermediate 2.2 Planning and negotiating Plan how to carry out an activity together with others in your Unit of national occupational standard 1 2 3 4 16 17 18 19 20 workplace Intermediate 2.3 Acting in a group Carry out the activity together with others Intermediate 2.4 Checking and evaluating Check how well you have performed in the group activity Intermediate 1.1 Planning and negotiating Plan how to carry out a straightforward activity together with others in your workplace Intermediate 1.2 Acting in a group Carry out the activity with others Intermediate 1.3 Checking and evaluating Check how well you have performed in the group activity Access 3.1 Planning and negotiating Plan how to carry out a simple activity together with others in your workplace Access 3.2 Acting in a group Carry out the activity together with others Access 3.3 Checking and evaluating Check how well you have performed in the group activity Level 2 NVQ in Rail Transport Operations 27

CORE SKILLS SIGNPOSTING CONTROL ROOM OPERATIONS Unit of national occupational standard 21 22 23 WORKING WITH OTHERS Intermediate 2.1 Analysing and preparing Together with other group members, analyse an unstructured activity Intermediate 2.2 Planning and negotiating Plan how to carry out an activity together with others in your workplace Intermediate 2.3 Acting in a group Carry out the activity together with others Intermediate 2.4 Checking and evaluating Check how well you have performed in the group activity Intermediate 1.1 Planning and negotiating Plan how to carry out a straightforward activity together with others in your workplace Intermediate 1.2 Acting in a group Carry out the activity with others Intermediate 1.3 Checking and evaluating Check how well you have performed in the group activity Access 3.1 Planning and negotiating Plan how to carry out a simple activity together with others in your workplace Access 3.2 Acting in a group Carry out the activity together with others Access 3.3 Checking and evaluating Check how well you have performed in the group activity 28 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING PASSENGER SERVICES COMMUNICATION Intermediate 2.1 - Reading and understanding: Read and understand a document related to your work, get information from it and evaluate it Intermediate 2.2 - Writing: Write a document, or a collection of related documents totalling 500 words or more Intermediate 2.3 - Speaking: Make a substantial contribution to an extended discussion with another person or other people Intermediate 1.1 - Reading and understanding Read and understand and evaluate a straightforward document related to your work role Intermediate 1.2. - Writing Write a document, or some related documents, totalling 300 words or more, which conveys several items of information, opinions or ideas Intermediate 1.3 - Speaking Take part in a straightforward discussion with Unit of national occupational standard 1 2 3 4 21 22 23 24 25 26 27 another person or other people. Access 3 1. - Reading and understanding: Read and understand a simple document Access 3.2 - Writing Write a document of 100 words or more which conveys several pieces of information Access 3.3 - Speaking Take part in a simple discussion with another person or other people Level 2 NVQ in Rail Transport Operations 29

CORE SKILLS SIGNPOSTING PASSENGER SERVICES COMMUNICATION Intermediate 2.1 - Reading and understanding: Read and understand a document related to your work, get information from it and evaluate it Intermediate 2.2 - Writing: Write a document, or a collection of related documents totalling 500 words or more Intermediate 2.3 - Speaking: Make a substantial contribution to an extended discussion with another person or other people Intermediate 1.1 - Reading and understanding Read, understand and evaluate a straightforward document related to your work Intermediate 1.2 - Writing Write a document, or some related documents, totalling 300 words or more, which conveys several items of information, opinions or ideas Intermediate 1.3 - Speaking Take part in a straightforward discussion with another person or other people. Unit of national occupational standard 28 29 30 31 32 33 Access 3.1 - Reading and understanding: Read and understand a simple document Access 3.2 - Writing Write a document of 100 words or more which conveys several pieces of information, opinions or ideas Access 3.3 - Speaking Take part in a simple discussion with another person, or other people 30 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING PASSENGER SERVICES COMMUNICATION Intermediate 2.1 - Reading and understanding: Read and understand a document related to your work, get information from it and evaluate it Intermediate 2.2 - Writing: Write a document, or a collection of related documents totalling 500 words or more Intermediate 2.3 - Speaking: Make a substantial contribution to an extended discussion with another person or other people Intermediate 1.1 - Reading and understanding Read, understand and evaluate a straightforward document related to your work Intermediate 1.2 - Writing Write a document, or some related documents, totalling 300 words or more, which conveys several items of information, opinions or ideas Intermediate 1.3 - Speaking Take part in a straightforward discussion with another person or Unit of national occupational standard 34 35 36 other people. Access 3.1 - Reading and understanding: Read and understand a simple document Access 3.2 - Writing Write a document of 100 words or more which conveys several pieces of information, opinions or ideas Access 3.3 - Speaking Take part in a simple discussion with another person, or other people Level 2 NVQ in Rail Transport Operations 31

CORE SKILLS SIGNPOSTING PASSENGER SERVICES Unit of national occupational standard 1 2 3 4 21 22 23 24 25 26 27 NUMERACY Intermediate 2.1 - Understanding tables, charts and diagrams Extract and interpret information from either a number of related, straightforward, graphical forms or a complex form. Intermediate 2.2 - Producing tables, charts and diagrams Communicate graphical information Intermediate 2.3 - Using number skills Apply a wide range of numerical skills Intermediate 1.1 - Measuring Read straightforward scales on measuring instruments and graphs Intermediate 1.2 - Interpreting tables and charts Find out information from straightforward tables, graphs, charts or diagrams Intermediate 1.4- Using number skills Apply a range of straightforward numerical skills Access 3.1 - Measuring Read a simple scale on a familiar measuring instrument or graph Access 3.2 - Understanding tables and charts Find out information from simple tables, graphs, charts or diagrams Access 3.3 - Producing tables and charts Communicate simple information graphically Access 3.4 - Using number skills Apply a range of simple numerical skills 32 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING PASSENGER SERVICES NUMERACY Intermediate 2.1 - Understanding tables, charts and diagrams Extract and interpret information from either a number of related, straightforward, graphical forms or a complex form. Intermediate 2.2 - Producing tables, charts and diagrams Communicate graphical information Intermediate 2.3 - Using number skills Apply a wide range of numerical skills Intermediate 1.1 - Measuring Read straightforward scales on measuring instruments or graphs Intermediate 1.2 - Understanding tables, charts and diagrams Find out information from straightforward tables, graphs, charts or diagrams Unit of national occupational standard 28 29 30 31 32 33 Intermediate 1.3 Producing tables, charts and diagrams Communicate straightforward graphical information Intermediate 1.4 - Using number skills Apply a range of straightforward numerical skills Access 3. 1 - Measuring Read a simple scale on a familiar measuring instrument or graph Access 3.2 - Understanding tables, charts and diagrams Find out information from simple tables, graphs, charts or diagrams Access 3.3 - Producing tables, charts and diagrams Communicate simple information graphically Access 3.4- Using number skills Apply a range of simple numerical skills Level 2 NVQ in Rail Transport Operations 33

CORE SKILLS SIGNPOSTING PASSENGER SERVICES NUMERACY Intermediate 2.1 - Understanding tables, charts and diagrams Extract and interpret information from either a number of related, straightforward, graphical forms or a complex form. Intermediate 2.2 - Producing tables, charts and diagrams Communicate graphical information Intermediate 2.3 - Using number skills Apply a wide range of numerical skills Intermediate 1.1 - Measuring Read straightforward scales on measuring instruments or graphs Intermediate 1.2 - Understanding tables, charts and diagrams Find out information from straightforward tables, graphs, charts or diagrams Unit of national occupational standard 34 35 36 Intermediate 1.3 Producing tables, charts and diagrams Communicate straightforward graphical information Intermediate 1.4 - Using number skills Apply a range of straightforward numerical skills Access 3. 1 - Measuring Read a simple scale on a familiar measuring instrument or graph Access 3.2 - Understanding tables, charts and diagrams Find out information from simple tables, graphs, charts or diagrams Access 3.3 - Producing tables, charts and diagrams Communicate simple information graphically Access 3.4- Using number skills Apply a range of simple numerical skills 34 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING PASSENGER SERVICES Unit of national occupational standard 1 2 3 4 21 22 23 24 25 26 27 INFORMATION TECHNOLOGY Intermediate 2.1 - Operating the computer Carry out a range of computer operations Intermediate 2.2 - Using software Process and output data using three types of package Intermediate 2.3 - Finding information Carry out two searches to extract and present relevant information from local or remote computer data sources. Intermediate 1.1 - Operating the computer Carry out some straightforward computer operations Intermediate 1.2 - Using software Process and output data using three types of package Intermediate 1.3 - Finding information Carry out two straightforward searches to find information from computer data sources Access 3.1 - Operating the computer Carry out simple computer operations Access 3.2 - Using software Process and input data using two types of package Access 3.3 - Finding information Carry out a simple search to get information form a computer data source Level 2 NVQ in Rail Transport Operations 35

CORE SKILLS SIGNPOSTING PASSENGER SERVICES INFORMATION TECHNOLOGY Unit of national occupational standard 28 29 30 31 32 33 Intermediate 2.1 - Operating the computer Carry out a range of computer operations Intermediate 2.2 - Using software Process and output data using three types of package Intermediate 2.3 - Finding information Carry out two searches to extract and present relevant information from local or remote computer data sources. Intermediate 1.1 - Operating the computer Carry out some straightforward computer operations Intermediate 1.2 - Using software Process and output data using three types of package Intermediate 1.3 - Finding information Carry out two straightforward searches to find information from computer data sources Access 3.1 - Operating the computer Carry out simple computer operations Access 3.2 - Using software Process and output data using two types of package Access 3.3 - Finding information Carry out a simple search to get information form a computer data source 36 Level 2 NVQ in Rail Transport Operations

CORE SKILLS SIGNPOSTING PASSENGER SERVICES INFORMATION TECHNOLOGY Intermediate 2.1 - Operating the computer Carry out a range of computer operations Intermediate 2.2 - Using software Process and output data using three types of package Intermediate 2.3 - Finding information Carry out two searches to extract and present relevant information from local or remote computer data sources. Intermediate 1.1 - Operating the computer Carry out some straightforward computer operations Intermediate 1.2 - Using software Process and output data using three types of package Intermediate 1.3 - Finding information Carry out two straightforward searches to find information from computer data sources Access 3.1 - Operating the computer Carry out simple computer operations Access 3.2 - Using software Process and output data using two types of package Access 3.3 - Finding information Carry out a simple search to get information form a computer data source Unit of national occupational standard 34 35 36 Level 2 NVQ in Rail Transport Operations 37