Communicating for Success: - PDF Free Download

Program Takeaways Better equipped Better able to influence outcomes Better results through people

Four Program Modules 1. Laying the Foundation with DISC 2. Influencing Strategies 3. Working with Teams 4. Communicating for Results

Rules of the Road Confidentiality Participate No side discussions Have fun Other?

Today s Takeaways: Understand yourself & others Learn to adapt your style Put learning into action

Lay the Foundation with DISC Understand Your Communication & Work Style Apply Learning through Activities

Myers-Briggs versus DISC

The Language of DISC

Small Group Exercise: Recognizing Styles

Understanding Your Work and Communication Style We don t see things as they are, we see things as we are. - Anais Nin

Individual Exercise: Work & Communication Style Then, Pair/ Share

Today s Takeaways: Use personal/ positional power Learn persuasive abilities & conflict style Practice effective communication

Influence Strategies You have to learn to manage in situations where you don t have command authority, where you are neither controlled nor controlling. Peter Drucker, Management Guru

Positional Power Personal Power Which would you choose?

Influence is the act of producing an effect without apparent exertion of force or direct exercise of command. Webster s Ninth New Collegiate Dictionary

is any attempt to influence the actions or judgments or others by talking or writing to them. William L. Nothstime, Ph. D., author of Influencing Others: A Handbook of Persuasive Strategies

Large Group Exercise: Personal Influence Assessment

Influencing Tips Effective Ineffective

Small Group Exercise: Poster Pride Then, Large Group Presentations

Communication What are the barriers? Why does conflict occur? What are perceptions around conflict? Why is conflict important?

Communication What are some common real OR perceived barriers that come up on the job at work? Mirror Mirror on the Wall

CONFLICT STYLES

Small Group Exercise: Practical Application

Today s Takeaways: Understand team communication dynamics Learn to foster openness & trust during times of change/ stress Identify strategies to resolve conflict/ solve problems

Working with Teams: the Good, Bad & Ugly

Partner Exercise: Pair / Share

Teams

Teams Key challenges? Why do they fail? Success tips & best practices? How can DISC help?

Small Group Exercise: Most Excellent Bank

Today s Takeaways: Understand the leaders role as coach & communicator Develop effective feedback techniques Recognize generational communication differences

Results Matrix

What is YOUR Role?

Providing Feedback

Partner Exercise: Coaching for Results

Generational Communication

Success is an inside job. Brian Tracy