C L A R I D E N 1-5 November 2015

C L A R I D E N 1-5 November 2015 Hyatt Regency Dubai Knowledge for the world business leaders Lean Six Sigma Black Belt This Program Has Been Independently Certified and Accredited by CPD, an Internationally Recognized Certification Board Faculty Director John Man Business Process Transformation Champion Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion More than 20 years of experience in enabling leadership and project teams through hands-on approach to achieve significant revenue growth and operational cost reductions Consulted and initiated business process changes in major oil & gas, mining, telecommunications, production, supply chain firms and developed robust and sustainable business process improvement solutions John has extensive experience in business process improvement for both public and private sector in multiple industries which include telecommunication, oil & gas, mining, production and supply chain. John had provided consultation for major mining organizations to improve the synergy between different function to better achieve customer requirements. He s involvement had led to 10% increase in productivity level within the organization. During his experience with global oil & gas organization, he had establish the use of lean sigma within various organization and engaged senior managers to develop a more efficient business process which resulted in saving AU$4.5 M per annum. John s had also facilitated process transformation teams to increase throughput yield, ensure outgoing quality assurance, reduced labour cost and increased production efficiency through rigorous process analysis. The solutions implemented enabled the organization to realize revenue growth of more than AU$300 M over 7 years. John is also an effective coach and mentor. I have gained tremendously from his extensive experience and wealth of knowledge, and working with him has helped me gain proficiency in Lean Six Sigma, which has in turn, paved the way for me to be able to lead and coach others embarking on a similar journey. - Strategy Manager, Accenture It was great being coached by John. He always has a solution handy to overcome any challenge, be it in the problem definition, data collection, analysis, or control. I believe he can continue to contribute and add significant values to any business improvement projects and coaching. - Founder/ Director, EurekaStudy

2015 Clariden Global Executive Education Lean Six Sigma Black Belt FACULTY DIRECTOR John Man Business Process Transformation Champion Certified Lean Six Sigma Master Black Belt and Business Process Transformation Champion More than 20 years of experience in enabling leadership and project teams through hands-on approach to achieve significant revenue growth and operational cost reductions Consulted and initiated business process changes in major oil & gas, mining, telecommunications, production, supply chain firms and developed robust and sustainable business process improvement solutions John has extensive experience in business process improvement for both public and private sector in multiple industries which include telecommunication, oil & gas, mining, production and supply chain. John had provided consultation for major mining organizations to improve the synergy between different function to better achieve customer requirements. He s involvement had led to 10% increase in productivity level within the organization. During his experience with global oil & gas organization, he had establish the use of lean sigma within various organization and engaged senior managers to develop a more efficient business process which resulted in saving AU$4.5 M per annum. John s had also facilitated process transformation teams to increase throughput yield, ensure outgoing quality assurance, reduced labour cost and increased production efficiency through rigorous process analysis. The solutions implemented enabled the organization to realize revenue growth of more than AU$300 M over 7 years. John had lead trainings worldwide and he has a Ph.D in Organization Development and Change, he is also a certified Lean Six Sigma Master Belt and is a certified Trainer and Assessor in Australia. He is a member of the Institute of Management Consultants and a fellow at the World Academy of Productivity Science and an Associate Fellow with the Australian Institute of Management. EXECUTIVE SUMMARY Program: Date: Location: Lean Six Sigma Black Belt 1-5 November 2015 Hyatt Regency Dubai Early Bird 1 (Register & pay by 10 September 2015): Early Bird 2 (Register & pay by 8 October 2015): Regular Tuition Fee: US$3595 US$3695 US$3895 Group discount of 10% for 2nd participant from the same organization. For limited time only by 8 October 2015, register 3 participants and the 4th participant will receive a complimentary seat (one discount scheme will apply). 2

Lean Six Sigma Black Belt 2015 Clariden Global Executive Education Program Essence: Six Sigma is a management improvement philosophy that continually strives for perfection. It focuses on reducing process variations to deliver consistent, measurable and improved results through the disciplined use of data-driven decision making. Today, Six Sigma has been successfully adopted by two-thirds of Fortune 500 companies to achieve world-class levels of quality in products and services. Designed for professionals who already have a strong understanding of Six Sigma concepts and methodologies, this 5-day accelerated and intensive certification program aims to develop Six Sigma Black Belts to be reliable leaders and coaches who can confidently drive improvements with knowledge to Define the problem, Measure the gap and progress of improvement, Analyze and prioritize root causes of problems, Improve the process with viable solutions to eliminate root cause with advanced problem solving tools and Control and monitor the solution to ensure effectiveness (DMAIC process). Throughout the program, you will find out how to apply advanced statistical tools, hypothesis testing and decision-making techniques that can be implemented immediately to help you prioritize solutions, identify and eliminate non-value added elements in your inefficient processes to ensure your ROI is positive. You will learn how to analyze your business environment, management direction and stakeholder s expectation to competently align your strategic plans and transforming your business requirements into operational standards. At the end of the program, you will gain a strong understanding of the enterprise business processes to be able to lead teams, mentor Green Belts and successfully implement and embed the solutions to sustain new levels of business performance. Led by John Man, a Certified Six Sigma Black Belt and Business Transformation Champion, you will be engaged in extensive hands-on simulations, case studies and handson team projects. Upon completion of the program and exam, you will be certified as a Six Sigma Black Belt, which you can use in your resume and business card. All elements conducted in the program comply fully with the industry-accepted standards of excellence and the certification will be recognized internationally as a hardearned symbol of achievement. PROGRAM INTRODUCTION The fast-changing consumer demands of the competitive marketplace raised the importance for organizations to continuously improve their processes to enhance viability and profitability. Lean Six Sigma Black Belts are the crucial leaders who will revolutionize their organization, uniting product and process excellence with organizational goals and maximizing stakeholders value. Being experts in Six Sigma methodologies and tools, they lead the improvements or reconfiguration of processes and guide the Green Belts to implement these changes. Black Belts instill an organizational culture of continuous improvements and develop a solid foundation for organizations that desire to grow and progress for the greater future. Clariden s 5-day accelerated and intensive Lean Six Sigma Black Belt certification program is designed for professionals seeking to take on projects of greater significance for their organization and be equipped with advanced statistical tools and decision-making techniques that can be implemented immediately into your organization s processes. Discover how to utilize project pipelines to manage your process improvement projects proposed timelines and enhance the transparency of project statuses. You will also make informed decisions when deciding which projects to focus on revamping and validate project selection with project teams. You will pick up advanced measurement and statistical analysis methodologies to assess and validate operational bottlenecks, thus making pivotal decisions on eliminating elements causing inefficiencies and wastages without putting additional pressure on your bottlenecks. In addition, you will also lead the design of experiments and configure solutions to overcome root causes your processes are facing, evaluate project benefits and craft effective follow-up action plans. Furthermore, you will utilize the findings presented by your Green Belt team members to mistake proof your new solutions to ensure that your enhanced processes can be sustained in the long term. At the end of the program, you will gain a strong understanding of the enterprise business processes to lead teams, provide coaching to Green Belts and successfully implement and embed the solutions to sustain new levels of business performance using Kaizen and Ishikawa methodologies. Led by John Man, a Business Process Transformation Champion, you will be engaged in extensive hands-on simulations, case studies and hands-on team projects. Upon completion of the program and exam, you will be certified as a Six Sigma Black Belt, which you can use in your resume and business card and be qualified to actively lead organization-wide improvement efforts. All elements conducted in the program comply fully with the industry-accepted standards of excellence and the certification will be recognized internationally as a hard-earned symbol of achievement. 3

2015 Clariden Global Executive Education Program Details WHO WILL BENEFIT THE MOST This program is designed for Quality Assurance Managers, Project Managers & Process Control Engineers, Key Production Managers, Plant Managers & Superintendents, Energy/Utilities Managers/Environmental Engineers, Health Care Operational & Service Personnel, Leaders Responsible for Capital & Operational Functions, Construction Managers, Project Superintendents, Waste Control Personnel, Service Industry and Hotel Operational Staffing Managers. LEARNING OBJECTIVES Make informed and crucial decisions on the processes that need to be revamped for maximization of your company s business efficiency Spearhead and lead your project teams in transforming or improving your inefficient business processes with advanced statistical tools and decision-making techniques Lead the design of experiments to test out your solutions and configure new, innovative solutions that tackle the foundational cause of your process inefficiencies Ensure your enhanced processes can be sustained in the long run by leading the mistake-proofing of your solutions through the evaluation of experiment findings generated by your Green Belt team members Develop managerial and leadership quality in implementing Lean Six Sigma in your organization by leading and guiding Green Belts in Six Sigma projects Inculcate an organizational culture of continuous business improvements through innovation by incorporating world-class metrics and analyses to revolutionize your business processes CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 40 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM OUTLINE DAY ONE Fundamentals of Lean and Six Sigma Structured approach for: o Process improvements using the DMAIC thinking cycle o Process redesign using the DMADV thinking cycle Business environment assessment and management direction Core process mapping and strategic alignment Business metric assessment and stakeholder analysis Customer requirements and business requirements analysis Project pipeline, assignment and plan DAY TWO The Need for Robust and Capable Performance Methods for project prioritization and selection Lean and Six Sigma orientation for process analysis Refresh variation analysis and current process capability Project financials and charter Validation of project selection by project teams 4

Program Details 2015 Clariden Global Executive Education DAY THREE Establish Process Performance Baselines Process configuration, value stream, mapping and analysis Process performance, time and cost values analysis Measurements and statistical analysis for bottleneck validation Assessment and validation of operational bottlenecks Measurement system reliability and accuracy Process capability analysis to validate baselines DAY FOUR Validate Root Causes and Develop Solutions Methods for cause and effect analysis Root cause identification and validation Hypothesis tests and statistical analysis for root cause validation Design of Experiments to configure solutions to overcome root causes Methods for leading the generation of innovative solutions Assess risks of possible innovative solutions Solution implementation plan and assignment of tasks DAY FIVE Evaluate Innovative Solutions and Formalize New Performance Levels Solution implementation tracking for before and after comparisons Measurements and statistical analysis for solution evaluation Mistake proof new solutions to sustain improvements or process changes Process standardization, documentation and training Methods to formalize improved or redesigned process Project benefits assessment and follow up action plan Six Sigma Black Belt Exam 5

2015 Clariden Global Executive Education Program Details This Program Has Been Independently Certified and Accredited by CPD, an Internationally Recognized Certification Board Black Belt Toolbox for Process Improvement or Redesign 6

LEAN SIX SIGMA BLACK BELT 1-5 November 2015 Hyatt Regency Dubai C L A R I D E N Knowledge for the world business leaders REGISTRATION PAGE Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Email: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please Register the following participant(s) for this Program: 1st Participant Name (Mr/Mrs/Ms): 2nd Participant Name (Mr/Mrs/Ms): 3rd Participant Name (Mr/Mrs/Ms): 4th Participant Name (Mr/Mrs/Ms): PROGRAM FEES 1 ST EARLY BIRD FEE: US$3595 (Registration and payment must be received by 10 September 2015) 2 ND EARLY BIRD FEE: US$3695 (Registration and payment must be received by 8 October 2015) REGULAR FEE: US$3895 GROUP DISCOUNT: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations before 8 October 2015 and for 3 or more participants, the 4th participant will receive a complimentary seat Note: GST is applicable only to participants from Singapore registered companies. Important Notice: Payments are required with registration and must be received prior to the Course to guarantee your place. PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927. BY TELEGRAPHIC TRANSFER TO: Bank Name: Standard Chartered Bank Bank Code: 7144 Bank Branch Code: 001 Bank Address: 6 Battery Road, #01-01 Singapore 049909 Bank Account No: 0107775042 Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITED SWIFT Code: SCBLSG22 Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at +44 (0) 20 7129 1222. 4 WAYS TO REGISTER Email: admissions@claridenglobal.com Fax: +44 (0) 84 3218 0413 Call: +44 (0) 20 7129 1222 Website: www.claridenglobal.com DATE AND LOCATION This executive program will be held at: Hyatt Regency Dubai 1 5 November 2015 Al Khaleej Road Deira, P.O. Box 5588 Dubai, United Arab Emirates, Tel: +971 4 209 1234 Fax: +971 4 209 1235 Website: http://www.regency.hyatt.com The fee for this two-day executive program includes all written materials, lunch and refreshments. HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to Clariden Global International Limited. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. EARN CPD HOURS CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +44 (0) 20 7129 1222. PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at www.claridenglobal.com for upcoming events FOR OFFICIAL USE FEE RECEIVED This course has been independently certified as conforming to accepted CPD guidelines. Delegates must register at the start and close of each workshop to be awarded a certificate of attendance. Participants may earn CPD hours after attending this executive program REFERENCE L5175/JN/SL