Dennis W. Campbell (617) 495-1797 dcampbell@hbs.edu Education Harvard Business School, Boston, MA Doctorate in Business Administration Accounting and Control 2004 University of Redlands, Redlands, CA Bachelor of Science Mathematics and Economics 1996 Academic Positions 2009-present: Associate Professor Harvard Business School 2003-2009: Assistant Professor Harvard Business School Teaching Assignments 2012: Course Head for Financial Reporting and Control 2011-2012: MBA Pre-Matriculation Analytics Program (Introductory Finance and Accounting) 2010-present: Executive Education Course, Driving Corporate Performance - China 2009-present: Executive Education Course, Achieving Breakthrough Service 2007-present: Second-Year MBA Course, "Managing Service Operations" 2007-2008: Executive Education Course, Consumer Financial Services 2004-present: Doctoral Seminar, Research in Management Control and Performance Measurement 2005-present: Executive Education Course, Driving Corporate Performance 2006-2008: Executive Education Course, Senior Executive Program for China 2003-2005: First-Year MBA Course, "Financial Reporting and Control" Awards & Honors 2011 Charles M. Williams Award for Contributions to the Student Learning Environment at Harvard Business School 2011 Harvard University, Graduate School of Business, Award for Excellence in Mentoring Doctoral Students 2009 Harvard University, Graduate School of Business, Marvin Bower Fellow Page # 1
2003 Harvard University, Graduate School of Business, Mel Tukman Dean Fellowship, awarded to new HBS Faculty 2002 George S. Dively Award for Outstanding Dissertation Research Peer Reviewed Publications 1. Campbell, Dennis. "Employee Selection as a Control System." Journal of Accounting Research (September 2012) 2. Campbell, Dennis, Martinez-Jerez, Francisco de Asis and Tufano, Peter, Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures. Journal of Banking & Finance (April 2012) 3. Campbell, Dennis, Marc Epstein, and F. Asis Martinez Jerez. "The Learning Effects of Monitoring." The Accounting Review (November 2011). 4. Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing and Service Operations Management 13, no.1 (winter 2011). (Lead Article.) 5. Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-Service Customers Satisfied or Stuck?" Production and Operations Management. 19, no. 6 (2010).(Awarded the Decision Sciences Institute Stan Hardy Award for the Outstanding Paper Published during 2010 in the Field of Operations Management.) 6. Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (2010): 4-24. (Lead Article.) 7. Campbell, Dennis, Srikant M. Datar, and Tatiana Sandino. "Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry." The Accounting Review 84, no. 6 (November 2009). 8. Campbell, Dennis. "Nonfinancial Performance Measures and Promotion-Based Incentives." Journal of Accounting Research 46, no. 2 (May 2008). 9. Campbell, Dennis, and Frances X. Frei. "The Persistence of Customer Profitability: Empirical Evidence and Implications from a Financial Services Firm." Journal of Service Research 7, no. 2 (November 2004). Working Papers 10. Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "How Do Incumbents Fare in the Face of Increased Service Competition?" Harvard Business School Page # 2
Working Paper, No. 11-084, February 2011. (under second round review at Management Science) 11. Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24." Harvard Business School Working Paper, No. 08-081, February 2008. 12. Campbell, Dennis, Maria Loumioti. Monitoring and the Portability of Soft Information. June 2012 13. Campbell Dennis, Shelley Li. Seeking Control: An Empirical Investigation of the Evolution of Implicit Control Mechanisms. October 2012 Invited Articles and Book Chapters 14. Campbell, Dennis. Discussion of The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource," Journal of Accounting Research (May 2012) 15. Campbell, Dennis and Frances X. Frei. "Cost Structure Patterns in the Asset Management Industry." Chap. 8 in Operational Control in Asset Management: Processes and Costs, edited by Michael Pinedo, 154-168. Denmark: SimCorp StrategyLab, 2010. 16. Putting Strategy to the Test with Cause-Effect Analysis Balanced Scorecard Report, September 2002. 17. Choose the Right Measures, Drive the Right Strategy Balanced Scorecard Report, September 2002. Selected Cases and Teaching Notes With Peter Tufano. Affinity Plus" Harvard Business School Case 209-026. With David Lane, China Resources Corporation (A), 6S Management, HBS Case 107-013, (2006) [25] (Revised: 2007). China Resources Corporation (B), China Resources Microelectronics, HBS Case 107-015, (2006) [16]. China Resources A&B Teaching Note, HBS Teaching Note 108-074 (2008). With Brent Kazan, Shangri-La, HBS Case 108-006 (2008). Shangri-La Teaching Note, HBS Teaching Note 108-077 (2008). Page # 3
With Brent Kazan, T.D.-Canada Trust (Abridged), HBS Case 108-005 (2008). T.D.-Canada Trust Teaching Note, HBS Teaching Note 108-076 (2008). With A. Martínez-Jerez, E. McClintock-Ekins, and P. Tufano, "Central Bank: The ChexSystems QualiFile Decision, HBS Case 208-029 (2007), [22] (Revised: 2008). With A. Martínez-Jerez, Central Bank: The ChexSystems QualiFile Decision Teaching Note, HBS Teaching Note 108-075 (2008). With S. Kulp and V. Narayanan, Store24, HBS Case 103-058, (2003) [9] (Revised: 2004). With S. Kulp and V. Narayanan, Store24 Teaching Note, HBS Teaching Note 103-078, (2008). With A. Martínez-Jerez, Marc Epstein and Joshua Bellin, Slots, Tables, and All that Jazz: Managing Customer Profitability at MGM-Grand, HBS Case 106-029, (2006). With A. Martínez-Jerez, Slots, Tables, and All that Jazz: Managing Customer Profitability at MGM-Grand (TN), HBS Teaching Note 107-072, (2007). With Frances Frei, Pilgrim Bank (A): Customer Profitability HBS Case 602-104 (2001) (Revised: 2005). With Frances Frei, Pilgrim Bank (B): Customer Retention HBS Case 602-095 (2001) (Revised: 2005). With Frances Frei and Hanna Rodriguez-Farra Pilgrim Bank (C): Electronic Billpay HBS Case 602-103 (2001) [2] (Revised: 2005). With Frances Frei, Pilgrim Bank (A) Teaching Note, HBS Teaching Note 608-115 (2008). With Frances Frei, Pilgrim Bank (B): Customer Retention Teaching Note HBS Teaching Note 608-116 (2008). With Frances Frei and Hanna Rodriguez-Farra Pilgrim Bank (C): Electronic Billpay Teaching Note HBS Teaching Note 608-117 (2008). With R. Kaplan, "Boston Lyric Opera, HBS Case 101-111 (2001). Invited Presentations 2012: Arizona State University, Emory University Page # 4
2011: University of Minnesota Operations Management Seminar, Tilburg University 2010: London School of Economics Accounting Workshop, Northwestern University Accounting Workshop 2009: Invited discussant at Stanford University Accounting Summer Camp, invited presenter Wharton Empirical Operations Management Workshop 2008: University Texas Accounting Seminar, Federal Reserve Bank of Chicago 44 th annual Conference on Bank Structure & Competition, Tilburg University Accountancy Fall Camp 2007: Journal of Accounting Research Conference, Invited Presenter 2006: University Southern California Accounting Seminar, University Washington Accounting Seminar 2005: University of Iowa Accounting Seminar, Presentation on "Starting a Faculty Career" AAA Management Accounting Section Conference Doctoral Consortium, Presenter at Harvard Business School Information, Markets, and Organizations Seminar 2004: MIT Accounting and Finance Seminar Series, University of North Carolina Accounting Seminar, Global Management Accounting Research Conference 2003: University of Chicago, INSEAD, University of Illinois, University of Michigan, Northwestern University, University of Pennsylvania, Rice University, Washington University Invited Conferences 2011: Journal of Accounting Research Conference 2010: Journal of Accounting Research Conference 2009: Stanford University Accounting Summer Camp 2008: Federal Reserve Bank of Chicago 44 th Annual Conference on Bank Structure & Composition 2007: Journal of Accounting and Economics Conference; Journal of Accounting Research Conference 2006: Harvard University FDIC Symposium on Consumer Finance; Journal of Accounting and Economics Conference 2005: Journal of Accounting and Economics Conference Page # 5
2004: Journal of Accounting and Economics Conference Service and Other Activities Doctoral Thesis Committees (Placement) Lloyd Tanlu (University of Washington); Sofia Lourenco (Instituto Superior de Economia e Gestão); Ryan Buell (Harvard Business School Technology & Operations Management Unit) Editorial Board Contemporary Accounting Research Ad Hoc Reviewer Management Science; Manufacturing and Service Operations Management; The Accounting Review; Journal of Management Accounting Research; Journal of Marketing; Journal of Marketing Research; Production and Operations Management; Marketing Science; Journal of Service Research Member of AAA Management Accounting Section Strategy Advisory Board Research Fellow, Filene Research Institute Other Employment 1996-1998 Board of Governors of The Federal Reserve System Page # 6