Summaries and Crosswalk for Job 44713 44712 44711 N/A Chief Student Affairs Officer Under the direction of the university President, serves as the Chief Student Affairs Officer (CSAO) to provide strategic executive leadership to the division of Student Affairs. Responsible for strategic development and administration of the student affairs mission, goals, programs, student activities and services. Serves as a member of the President s Council. May hold the title of Vice President of Student Affairs. Provides leadership and support for assistant VPs, program directors, the student affairs management team, and the student government association executive to assesses policies, evaluate programs and activities, and offer services that support student success. Represents the university externally to stakeholders and government agencies and internally as appropriate. Possesses the authority to set and change the strategic goals of the areas assigned. Exercises considerable latitude on how results are achieved. Exercises independent judgement for complex issues. Quality of decision-making has a critical impact on students, the strategic and operational goals of assigned areas, and the university mission. Typically reports to the university president or executive leadership. 11-1011 Chief Executives Office of Human Resources Page 1 of 16 Revised: August 10, 2017
44613 44612 44611 N/A Deputy Chief Student Affairs Officer Under executive oversight, serves as Deputy Chief Student Affairs Officer to provide executive leadership to the division of Student Affairs. Responsible for providing assessment of programming, policy development, and budget development and oversight. Responsible for the performance and development of directors, managers, professionals, and support staff. May hold the title to Associate Vice President. May represent the CSAO on university committees, in university meetings or events or to external entities. Represents the university externally to stakeholders and government agencies and internally as appropriate. Assists the CSAO in setting and changing the strategic goals of the areas assigned. Exercises considerable latitude on how results are achieved in areas assigned. Exercises independent judgement for complex issues. Unprecedented issues may be referred to the CSAO. Quality of decisionmaking has a critical impact on students, the strategic and operational goals of assigned areas, and the university mission. Typically reports to executive leadership. 11-1011 Chief Executives Office of Human Resources Page 2 of 16 Revised: August 10, 2017
44513 44512 44511 N/A Senior Student Affairs Officer Under executive leadership, serves as Senior Student Affairs Officer to provide strategic administrative and operational leadership to one of more functional areas within the Division of Student Affairs. Provides senior leadership to implement the strategic direction set by executive leadership through administrative coordination of student services and programs. Responsible for the performance and development of directors, managers, professionals, and support staff. Typically responsible for service, program and policy assessment leading to recommendations for new programs or services. May hold the title of Assistant Vice President for Student Affairs or Senior Executive Director. Represents the university externally to stakeholders and government agencies and internally as appropriate. In consultation with the CSAO or Deputy, possesses the authority to set and change the strategic goals of the areas assigned. Exercises considerable latitude on how results are achieved. Exercises independent judgement for complex issues. Unprecedented issues may be referred to a higher level for resolution. Quality of decisionmaking has a critical impact on students, the strategic and operational goals of assigned areas, and the university mission. Typically reports to executive leadership. 11-1011 11-9033 Chief Executives Education Administrators Office of Human Resources Page 3 of 16 Revised: August 10, 2017
44423 44422 44421 N/A Student Affairs Officer Under executive oversight, serves as Student Affairs Officer to provide senior leadership in the pragmatic implementation of strategic student services objectives either universitywide or for a specific academic school. Ensures long-term goals are aligned with industry best practices and carried out efficiently through strategic long-term planning. May provide assessment of major functional areas with significant student success and engagement impact. May hold the title of Executive Director. Responsible for the performance and development of directors, managers, professionals, and support staff. Represents the university externally to stakeholders and government agencies and internally as appropriate. Collaborates with executive leadership to influence established priorities and implement strategic initiatives. In consultation with the CSAO or Deputy, possesses the authority to set and change the strategic goals of the areas assigned. Exercises independent judgement in areas such as executing strategic priorities, expenditures, programs and services, and staffing. Exercises independent judgement for complex issues. Unprecedented issues may be referred to a higher level for resolution. Quality of decision-making and actions at this level have a significant impact on operational goals, service delivery and legal compliance. Typically reports to executive leadership. 11-9033 Education Administrators Office of Human Resources Page 4 of 16 Revised: August 10, 2017
44416 44415 44414 N/A Senior Director, Under the direction of senior leadership, serves in a senior role to provide strategic operational management of a university-wide student services program or a student services program within an academic school. Responsible for planning, policy formation and strategic, rather than operational, results. Responsible for the development and performance of managers, professionals, and support staff. Typically serves as a liaison to collaborate across internal departments to achieve overall strategic goals. Collaborates with senior leadership to influence established priorities and implement strategic initiatives. Exercises independent judgment in areas such as programs and services, staffing, expenditures, and executing strategic priorities. Exercises delegated authority for formulation and implementation of policy within area of responsibility and consults with senior management on policy with a university-wide scope. Possesses the authority to make complex, independent decisions to ensure departmental objectives are met. May escalate unprecedented issues to a higher level for resolution. Quality of decision-making and services have a significant impact within the department and influence service delivery university-wide or within the school. Typically reports to executive or senior leadership. 11-9033 Education Administrators Office of Human Resources Page 5 of 16 Revised: August 10, 2017
44413 44412 44411 Director, Student Services Under the direction of senior leadership, serves in a senior role to provide strategic operational management of a university-wide student services program or a student services program within an academic school. Responsible for planning, policy formation and strategic, rather than operational, results. Responsible for the development and performance of managers, professionals, and support staff. Typically serves as a liaison to collaborate across internal departments to achieve overall strategic goals. Collaborates with senior leadership to influence established priorities and implement strategic initiatives. Exercises independent judgment in areas such as programs and services, staffing, expenditures, and executing strategic priorities. Exercises delegated authority for formulation and implementation of policy within area of responsibility and consults with senior management on policy with a university-wide scope. Possesses the authority to make complex, independent decisions to ensure departmental objectives are met. May escalate unprecedented issues to a higher level for resolution. Quality of decision-making and services have a significant impact within the department and influence service delivery university-wide or within the school. Typically reports to executive or senior leadership. 11-9033 Education Administrators Office of Human Resources Page 6 of 16 Revised: August 10, 2017
44336 44335 44334 Associate Director, Student Services Under intermittent supervision, serves in a senior capacity as an operational manager responsible for the daily administration of one or more components of a comprehensive or specialized program. May have operational responsibility for an academic program, service, or support area either in Student Affairs or within an academic school. Ensures implementation of policy and legal compliance within area of responsibility. May be responsible for leading and directing the work of exempt and non-exempt staff as well as providing training and consultation to the applicable department or academic school. May serve as a liaison to collaborate across internal departments to achieve overall operational goals. Assists director(s) in implementing the strategic and operational goals established by executive and senior leadership. Decisions are made in consultation with senior leadership to develop processes and implement new programs or services. Exercises independent judgement for routine to moderately complex issues. Complex issues are escalated to a higher level for resolution. Quality of decision-making and services have a measurable impact on service delivery either university-wide or within the academic school. Typically reports to a director or senior administrator. Office of Human Resources Page 7 of 16 Revised: August 10, 2017
44333 44332 44331 Assistant Director, Student Services Under intermittent supervision, serves as an operational manager responsible for the daily administration of one or more components of a comprehensive or specialized program. May have operational responsibility for an academic program, service, or support area either in Student Affairs or within an academic school. Ensures implementation of policy and legal compliance within area of responsibility. May be responsible for leading and directing the work of exempt and non-exempt staff as well as providing training and consultation to the applicable department or academic school. May serve as a liaison to collaborate across internal departments to achieve overall operational goals. Assists director(s) in implementing the strategic and operational goals established by executive and senior leadership. Decisions are made in consultation with senior leadership to develop processes and implement new programs or services. Exercises independent judgement for routine to moderately complex issues. Complex issues are escalated to a higher level for resolution. Quality of decision-making and services have a measurable impact on service delivery either university-wide or within the academic school. Typically reports to a director or senior administrator. Office of Human Resources Page 8 of 16 Revised: August 10, 2017
44326 44325 44324 Senior Manager, Under intermittent supervision, serves in a senior or lead capacity as an operational manager providing oversight of daily operations for one or more university-wide program or within an academic school. Responsible for implementing the operational goals established by executive and senior leadership. Ensures daily administration of multiple components of a comprehensive or specialized program such as: developing, implementing, tracking, and evaluating activities or services; implementation of policy and legal compliance; budget administration; multimedia communications management; recruiting, selecting, training, supervising, evaluating, developing, and recognizing a team of staff, interns, or students; special projects and other related operational activities. Serves as a liaison between internal departments or functional areas to achieve operational goals. Exercises independent judgment for routine to moderately-complex issues to ensure departmental objectives are met. Complex or unprecedented issues are referred to an upper level manager for resolution. Major decisions are made in consultation with senior leadership. Quality of decision-making and services provided have a measurable impact within the department and influences service delivery in the department or academic school. Typically reports to a director or senior administrator. Office of Human Resources Page 9 of 16 Revised: August 10, 2017
44323 44322 44321 Manager, Under intermittent supervision, serves as an operational manager providing oversight of daily operations for one or more universitywide program or within an academic school. Responsible for implementing the operational goals established by executive and senior leadership. Ensures daily administration of multiple components of a comprehensive or specialized program such as: developing, implementing, tracking, and evaluating activities or services; implementation of policy and legal compliance; budget administration; multimedia communications management; recruiting, selecting, training, supervising, evaluating, developing, and recognizing a team of staff, interns, or students; special projects and other related operational activities. Serves as a liaison between internal departments or functional areas to achieve operational goals. Exercises independent judgment for routine to moderately-complex issues to ensure departmental objectives are met. Complex or unprecedented issues are referred to an upper level manager for resolution. Major decisions are made in consultation with senior leadership. Quality of decision-making and services provided have a measurable impact within the department and influences service delivery in the department or academic school. Typically reports to a director or senior administrator. Office of Human Resources Page 10 of 16 Revised: August 10, 2017
44316 44315 44314 44313 44312 44311 Senior Supervisor, Supervisor, Under intermittent supervision, serves in a senior or lead supervisory capacity to provide oversight of daily tactical operations of a smallto-medium team of support staff within an academic school, department, or program. Ensures the day-today operations are in compliance with applicable university and unit goals and objectives. Typically responsible for student service areas such as: enrollment processing; financial aid processing; mail operations; and student records management. May serve as liaison between internal departments or functional areas to achieve operational goals. Operational goals are set in consultation with senior leadership to develop processes or implement new programs and/or services. Exercises independent judgment for routine to moderately-complex issues. Complex issues are escalated to a higher level for resolution. Decisions and quality of services provided have a moderate impact on department performance and service delivery. Serves as a resource to lower level staff within the business unit, academic school, or department regarding policies and procedures. Typically reports to a manager or director or in some areas may report to an administrator. Supervises the tactical operations of a small to medium team of student services support staff to implement short-term goals and ensure objectives for service delivery are met. Decisions are made under the review of an upper level manager. Decisions and quality of services provided may have a moderate impact on department performance and service delivery. Serves as a resource to lower level staff within the department or business unit regarding policies and procedures. Ensures the day-to-day operations are in compliance with applicable university and unit goals and objectives. Typically reports to a manager or director or in some units may report to an administrator. Office of Human Resources Page 11 of 16 Revised: August 10, 2017
44246 44245 44244 44243 44242 44241 Senior Administrator, Administrator, Under intermittent supervision, serves in a senior or lead capacity as a professional administrator providing administrative management of one or more functional units, departments, auxiliary functions or business units. Typically, responsible for overseeing and coordinating all administrative affairs. The primary purpose of the senior administrator role is the strategic management of daily operations and not primarily supervision although the role may have direct and indirect reports. Typically serves as a liaison between internal departments or functional areas to achieve operational goals. Responsible for strategic coordination and administration of the operational goals established by executive and senior leadership. Exercises independent judgement for complex issues. May escalate unprecedented issues to a higher level for resolution. Quality of decision-making has a significant impact on service delivery and student success. Serves as a resource to lower level staff within the academic school, department, auxiliary program, or business unit. Typically reports to executive or senior leadership. Under intermittent supervision, serves in a professional administrator capacity providing administrative management of one or more functional units, departments, auxiliary functions or business units. Typically, responsible for overseeing and coordinating all administrative affairs. The primary purpose of the senior administrator role is the strategic management of daily operations and not primarily supervision although the role may have direct and indirect reports. Typically serves as a liaison between internal departments or functional areas to achieve operational goals. Responsible for strategic coordination and administration of the operational goals established by executive and senior leadership. Exercises independent judgement for complex issues. May escalate unprecedented issues to a higher level for resolution. Quality of decision-making has a significant impact on service delivery and student success. Serves as a resource to lower level staff within the academic school, department, auxiliary program, or business unit. Typically reports to executive or senior leadership. Office of Human Resources Page 12 of 16 Revised: August 10, 2017
44226 44225 44224 44223 44222 44221 Senior Specialist, Specialist, Fully competent professional contributor working under limited supervision in a senior or lead capacity to perform professional work requiring an in-depth knowledge of one or more specialized student services functional areas. Assignments require professional experience within area of specialization in order to provide support university-wide, to a school, department or business unit. Ensures exceptional customer service, legal compliance, and timely processing of student services related transactions. Duties and tasks are complex in nature and require sound judgment and the ability to interpret and properly apply legal guidelines and applicable policies. Quality of decision making related to analysis and recommendations has a significant impact on departmental decision making. Gains knowledge of student services regulatory aspects through on-the-job experience and guidance of senior student services professionals. Typically reports to a manager or director or in some units may report to an administrator. Fully competent professional contributor working under limited supervision in a senior or lead capacity to perform professional work requiring an in-depth knowledge of one or more specialized student services functional areas. Assignments require professional experience within area of specialization in order to provide support university-wide, to a school, department or business unit. Ensures exceptional customer service, legal compliance, and timely processing of student services related transactions. Duties and tasks are complex in nature and require sound judgment and the ability to interpret and properly apply legal guidelines and applicable policies. Quality of decision making related to analysis and recommendations has a significant impact on departmental decision making. Gains knowledge of student services regulatory aspects through on-the-job experience and guidance of senior student services professionals. Typically reports to a manager or director or in some units may report to an administrator. Office of Human Resources Page 13 of 16 Revised: August 10, 2017
44216 44215 44214 44213 44212 44211 19221 29143 29144 19221 29143 29144 Senior Student Advisor Student Advisor Under limited supervision, serves in a senior or lead capacity as an institutional representative to provide insight and direction to students to improve outcomes for enrollment, engagement, academic success, social and personal development. May serve in an advisory, advocacy, or coaching capacity regarding institutional practices or programs in areas such as: academic program requirements and processes; financial aid programs and requirements; wellness programs; judicial programs; student success support services; student activities; student associations; and related programs or services. Makes routine to moderately complex decisions independently to ensure departmental objectives are met. Unprecedented or complex issues are referred to a higher level for resolution. Decisions and quality of services provided may have a moderate impact on service delivery and student success. Positions typically do not have supervisory responsibilities. Typically reports to a manager or director or in some units may report to an administrator. Under limited supervision, serves as an institutional representative to provide insight and direction to students to improve outcomes for enrollment, engagement, academic success, social and personal development. May serve in an advisory, advocacy, or coaching capacity regarding institutional practices or programs in areas such as: academic program requirements and processes; financial aid programs and requirements; wellness programs; judicial programs; student success support services; student activities; student associations; and related programs or services. Makes routine to moderately complex decisions independently to ensure departmental objectives are met. Unprecedented or complex issues are referred to a higher level for resolution. Decisions and quality of services provided may have a moderate impact on service delivery and student success. Positions typically do not have supervisory responsibilities. Typically reports to a manager or director or in some units may report to an administrator. 21-1012 25-9099 21-1012 25-9099 Education, Guidance, School and Vocational Counselors Education, Training, Library Workers, All Others Education, Guidance, School and Vocational Counselors Education, Training, Library Workers, All Others Office of Human Resources Page 14 of 16 Revised: August 10, 2017
44116 44115 44114 44113 44112 44111 19013 19221 29143 29144 19013 19221 29143 29144 Senior Coordinator, Academic Programs Coordinator, Academic Programs Under general supervision, works in a senior or lead paraprofessional capacity to provide professional operational support and customer service to internal and external stakeholders. Works collaboratively as a member of a student services team to assist with student services related programming and service delivery including implementing university-wide student service initiatives. May assists in general administration and special projects in all functional areas of student services or focus in a specialty area. Requires an advanced working knowledge of university programs, policies and procedures to provide professional customer service. Resolves complex issues independently but may escalate complex legal or regulatory issues to a higher level. Quality of work significantly impacts service delivery and operational goals. Serves as a resource for less experienced Coordinators or Technicians. Broadens a general knowledge of student services operations through team collaboration with specific functional area leads. Typically reports to a supervisor or manager or may report to a director. Under general supervision, works in a paraprofessional capacity to coordinate a variety of routine and non-routine technical and administrative tasks. May serve as liaison between the central student services function and schools, departments and business units to coordinate specific services for one or more student services programs or projects. Assignments are typically cyclical in nature but may also be assigned special projects due to business need. Requires a working knowledge of university programs, policies and procedures to provide professional customer service. Resolves most routine issues independently but may escalate complex issues to a higher level. Broadens a general knowledge base of student services operations through work with specific functional area leads. Quality of work is reviewed periodically in order to limit impact on service delivery and operational goals. Typically reports to a supervisor or manager or in some areas may report to an administrator. 25-9099 43-6011 25-9099 43-6011 Education, Training, Library Workers, All Others Administrative Assistants Education, Training, Library Workers, All Others Administrative Assistants Office of Human Resources Page 15 of 16 Revised: August 10, 2017
44016 44015 44014 44013 44012 44011 19012 19013 19011 19012 Senior Technician, Technician, Under general supervision, works in a senior or lead operational or technical support capacity to provide professional student services related customer service and operational support to an academic school, department, or business unit. Requires a working knowledge of university policies and procedures to provide timely customer service and elevate unresolved issues to the appropriate staff or management level. Resolves non-routine issues related to applicable policies and procedures as well as applicable data management processes. May serve as a resource for Technicians in resolution of routine issues. Quality of work is reviewed periodically in order to limit impact of service delivery and operational goals. Typically reports to a supervisor or manager or in some areas may report to an administrator. Under direct supervision, provides entry level operational and technical support for student services related assignments that are routine in nature, requiring limited judgment and following a set of pre-established guidelines, processes and procedures. More complex or unique issues are referred to a supervisor, senior/lead worker or higher-level worker for assistance and/or resolution. Provides general guidance to customers, colleagues and employees. Broadens knowledge of student services operational practices and legal regulations under the guidance of a senior level student services professional. Quality of work is reviewed on a regular basis in order to limit impact of service delivery and operational goals. Typically reports to a supervisor or manager or in some areas may report to an administrator. 43-1011 43-4051 43-4071 43-4171 43-1011 43-4051 43-4071 43-4171 Administrative Assistants Customer Service Representatives File Clerks Receptionists and Information Clerks Administrative Assistants Customer Service Representatives File Clerks Receptionists and Information Clerks Office of Human Resources Page 16 of 16 Revised: August 10, 2017