ebiz A G2B Platform for Government of India

ebiz A G2B Platform for Government of India Training ebiz User Manual Registration under Shops and Establishment Act Submitted to Department of Industrial Policy and Promotion (DIPP) UdyogBhavan, New Delhi - 110011 Phone: 011-23061222 Fax: 011-23062626 By Infosys Limited 44, Electronic City, Hosur Road Bangalore 560100

Contact Information Name Saroj Senapathy Designation Delivery Manager Address Infosys Technologies Limited, 44, Electronics City, Hosur Road, Bangalore 560100, INDIA Phone Board: +91-80-2852-0261 Direct: +91-80-6641-5774 Mobile: +91-97422-01355 Fax: +91-80-2852-0362 Email Sarojks@Infosys.com Confidential Information The information provided in this document including information disclosed in discussions to be conducted pursuant to this document is confidential to Infosys Limited and Department of Industrial Policy & Promotion (DIPP). This document contains information and data that Infosys considers confidential and proprietary ( Confidential Information ). Confidential Information includes, but is not limited to, the following: Corporate Information about Infosys Project experiences and Client experiences provided to illustrate Infosys capability Human resources and skills information provided in response to request for the same Details of current and future services and products, research and any and all intellectual property and rights of Infosys Any disclosure of Confidential Information to, or use of it by a third party (i.e., a party other than Department of Industrial Policy & Promotion (DIPP) will be damaging to Infosys. Notwithstanding anything contained in the RFP, ownership of all Confidential Information, in whatever media it resides, remains with Infosys and no right, title or license to such Confidential Information is being granted herein. Further, Confidential Information in this document shall not be disclosed outside the Client s vendor evaluators and decision makers and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate. Registration under Shops and Establishment Act Page 2 of 25

Document Reference Document Reference Number INFY/eBiz/2009/GPR/eBiz_Integration_Solution/User Manual_Registration under Shops & Establishments Act Date 28-Jan-2016 Approval Matrix Role Name Date Signature Written By Anil Garg 28-Jan-2016 Reviewed By Charu Pareek 2-Feb-2016 Approved by Version Control Version Date Description of Changes 1.1 28-Jan-2016 Created Registration under Shops and Establishment Act Page 3 of 25

Table of Contents 1 INTRODUCTION... 6 1.1 BACKGROUND... 6 1.2 DOCUMENT OBJECTIVE... 6 2 ACTOR/ ROLES AND THEIR RESPONSIBILITIES... 7 3 END TO END PROCESS FLOW... 8 3.1 STEPS OF BUSINESS USER... 8 3.2 PROCESS FLOW... 17 3.3 DEPARTMENT USERS... 18 3.3.1 RECEIVING HAND... 18 3.3.2 DEPARTMENT OFFICER... 20 4 ABBREVIATION USED... 24 Registration under Shops and Establishment Act Page 4 of 25

Table of Figures Figure 1 ebiz User Portal... 8 Figure 2 Upload and Submit form... 8 Figure 3 Confirm Invoice... 9 Figure 4.1 Payment... 9 Figure 4.2 Payment... 10 Figure 4.3 Payment... 10 Figure 4.4 Payment... 11 Figure 4.5 Payment... 11 Figure 4.6 Payment... 12 Figure 4.7 Payment... 12 Figure 5 Payment Receipt... 13 Figure 6 Status... 13 Figure 7 Status- Audit Trail... 14 Figure 8 Application Approved Deemed... 14 Figure 9 Deemed Approval Certificate... 15 Figure 10 Resubmission Required... 15 Figure 11 Clarification comments... 16 Figure 12 Resubmitting... 16 Figure 13 Resubmission Complete... 17 Figure 14 Department Portal... 18 Figure 15 Inbox: Receiving Hand... 18 Figure 16 Payment Details... 19 Figure 17.1 Clarification required... 19 Figure 17.2 Acknowledge Application... 20 Figure 18 Login to Portal... 21 Figure 19 Inbox: Department Officer... 21 Figure 20.1 Clarification needed... 22 Figure 20.2 Rejection by Department Officer... 22 Figure 20.3 Approval by Department Officer... 23 Figure 21 Scan and Upload Registration Certificate... 23 Registration under Shops and Establishment Act Page 5 of 25

1 Introduction 1.1 Background The Government of India (GOI) has been making efforts on several fronts to improve the investment climate in the country by simplifying the procedures for grant of approvals, by reducing the delays, by reengineering the regulatory processes prescribed under various legislations etc. As a result, starting a business in India has become considerably easier over the last 2 years. It now takes 35 days to register a company in Mumbai, compared with 71 days a year ago and 89 days in January 2004. However there is scope for further improvement. Against the above background, the Department of Industrial Policy and Promotion (DIPP), Government of India has been pursuing ebiz Project, whose main purpose is to create a one-stop-shop of convenient and efficient online G2B services to the business community, by reducing the complexity in obtaining information and services related to starting businesses in India, and dealing with licenses and permits across the business life-cycle. ebiz is one of the integrated services projects and part of the 31 Mission Mode Projects (MMPs) under the National E-Governance Plan (NEGP) of the Government of India. This document is intended to serve as a User Guidefor grant of Registration certificate under the provisions of Registration under Shops and Establishment Actunder Government of India across states. 1.2 Document Objective Objective of this document is to provide end usertraining to the Department officials for using the ebiz system. It is also intended to work as a guide for user reference in future. Registration under Shops and Establishment Act Page 6 of 25

2 Actor/ Roles and their Responsibilities Actor Responsibilities Business User Submits e-form with attachments Makes Payment Provides clarification sought by the department Receiving Scrutinizes application submitted by the Business User Hand Request Clarification from Business User Generates acknowledgement Department Scrutinizes application submitted by the Business User Officer Request Clarification from Business User Provide Approval/Rejection on application Signs and upload Registration Certificate/Rejection letter Registration under Shops and Establishment Act Page 7 of 25

3 End to End Process flow 3.1 Steps of Business User 1. Enter credentials if already a member/ register if not a member. Figure 1 ebiz User Portal 2. Click on Submit forms and select appropriate data from the menu by scrolling down, browse the form and click on upload. Figure 2 Upload and Submit form Registration under Shops and Establishment Act Page 8 of 25

3. Enter fee and click on proceed. Screen will appear to confirm Invoice and to enter Name and Address. Figure 3 Confirm Invoice 4. Select from the dropdown the payment options, choose the preferred bank and click on pay. 5. Application is redirected. Click on OK. Figure 4.1 Payment Registration under Shops and Establishment Act Page 9 of 25

Figure 4.2 Payment 6. User will be directed to the chosen bank s webpage. Figure 4.3 Payment 7. Enter the confidential username and password for the payment to proceed. Registration under Shops and Establishment Act Page 10 of 25

Figure 4.4 Payment 8. Scroll down in the below page to select the account number from where the money is to be debited. Figure 4.5 Payment Registration under Shops and Establishment Act Page 11 of 25

Figure 4.6 Payment 9. Once Payment is made, click on Return to ebiz. Usergets redirected to the ebiz webpage. Figure 4.7 Payment Registration under Shops and Establishment Act Page 12 of 25

10. On ebiz portal, ebiz payment receipt is displayed with the summary of transaction along with the generated ebiz Application Number which is used to track the status of the application. Figure 5 Payment Receipt 11. User can check the status of the submitted application by selecting status in the left menu, just below the My Account. Figure 6 Status 12. User may view all the comments sent by department byclicking on the hyperlink View Comments'. Registration under Shops and Establishment Act Page 13 of 25

Figure 7 Status- Audit Trail 13. If at any stage no action is taken by concerned Department within 15days of submission of application then application is deemed approved. Figure 8 Application Approved Deemed 14. Registration certificate can be downloaded by clicking on Application number and then view comment. Registration under Shops and Establishment Act Page 14 of 25

Figure 9 Deemed Approval Certificate 15. In case Receiving hand ask for clarification, application comes back into applicant s inbox with status as Resubmission required. Figure 10 Resubmission Required Registration under Shops and Establishment Act Page 15 of 25

16. The application check the clarification comments by clicking on application number and view comments. Figure 11 Clarification comments 17. Application can resubmit by clicking on Resubmission required and Resubmit and upload the new form. Figure 12 Resubmitting 18. After uploading the form the status changes to Resubmission Complete and application goes to Receiving Hand s inbox. Registration under Shops and Establishment Act Page 16 of 25

Figure 13 Resubmission Complete 3.2 Process Flow The process flow diagram below explains the steps application undergoes for registration certificate. All users have their roles and task defined for processing the application. Registration under Shops & Establishment Act Form Submission and Processing 3.1.1.1 Department officer Receiving Hand Payment Gateway ebiz Portal Business User Start Submit e-form with Attachments 3.1.1.2 Make Payment 3.1.1.3 Process Payment 3.1.1.4 Forward submission to Department 3.1.1.5 Scrutinize Application Form and Attachments 3.1.1.9 Resubmit After Addressing Comments 3.1.1.8 Forward Scrutiny Comments 3.1.1.7a Freeze of Clarification (7 days) 3.1.1.7 3.1.1.6 Request for Is Form OK? No Scrutiny/ (SCR-1) Clarifications Yes 3.1.1.12 3.2.8.17 3.1.1.25 Receive Resubmit After Receive Rejection Acknowledgement Addressing Letter Comments 3.2.8.16 3.1.1.11 3.1.1.24 Forward Forward Forward Rejection Modification/ Acknowledgement letter to Applicant Clarification to Applicant Comments 3.1.1.10 Send 3.1.1.15aa Acknowledgement Freeze of Comments Clarification (7 days) 3.1.1.15 Request for Modification/ No Clarifications, Upload Clarifications (Scr 2 Contd.) Objection 3.1.1.13 3.1.1.14 Scrutinize 3.1.1.18 Satisfactory? Rejected Application Form Send Rejection (SCR-2) and Attachments End 3.1.1.23 Receive Approval/ Deemed Approval 3.1.1.22 Forward Approval/ Deemed Approval Yes Approved? 3.1.1.21 A Sign, & Upload RC or 3.1.1.19 Send Approval Approved Rejection Letter (SCR- 3) A 3.1.1.20 Generate RC or BPM Rejection Letter 3.1.1.26 Deemed Approval 3.1.1.27 Generate Deemed Approval Registration under Shops and Establishment Act Page 17 of 25

3.3 Department Users 3.3.1 Receiving Hand 1. Receiving handopens the ebiz department portal on Mozilla Firefox 3.0.5 and login to Department Portal by entering his credentials Figure 14 Department Portal 2. Inbox of Receiving Handdisplays the list of unassigned applications. Select Action dropdown will allow the operator to assign task to himself. Figure 15 Inbox: Receiving Hand 3. RH can view the details of payment made by the user. Payment hyperlink opensbelow screen with details of the transaction made by Business User. Registration under Shops and Establishment Act Page 18 of 25

Figure 16 Payment Details 4. Receiving Hand scrutinizes the application, if he needs clarification, he can choose Scrutiny Comment radio button and click on Send. This will automatically send an application back to the applicant for resubmission with scrutiny comments. Figure 17.1 Clarification required Registration under Shops and Establishment Act Page 19 of 25

5. If the form is acceptable, Receiving Hand can choose Acknowledgement radio button and click on Send. This will automatically send an acknowledgement to the applicant. Figure 17.2 Acknowledge Application 3.3.2 Department Officer 19. Department officer log into Department portal using his credentials. Registration under Shops and Establishment Act Page 20 of 25

Figure 18 Login to Portal 20. Inbox of Department Officer opens with list of unassigned applications. Select Action dropdown will allow the operator to assign task to himself. Figure 19 Inbox: Department Officer 21. If Department Officerneeds clarification, he can choose Clarification/Modification Comment radio button, enter his comments and click on Send. This will automatically send an application back to the applicant for resubmission with scrutiny comments. Registration under Shops and Establishment Act Page 21 of 25

Figure 20.1 Clarification needed 22. If Department Officerchooses to reject application, he can choose Rejection radio button, enter rejection reason and click on Send. This will inform the user about rejection of application. Figure 20.2 Rejection by Department Officer Registration under Shops and Establishment Act Page 22 of 25

23. If Department Officerapproves application, he can choose Approved radio button and click on Send. However the application will remain in his inbox only for uploading the scanned letter. Figure 20.3 Approval by Department Officer 24. Department officer downloads the Registration certificate, validates and manually puts his signature.department officer then uploads the scanned copy of Registration certificate and click on submit button to send the status to applicant. Figure 21 Scan and Upload Registration Certificate Registration under Shops and Establishment Act Page 23 of 25

4 Abbreviation Used Abbreviation DIPP NEGP MMP GOI FC BPM RC DIL AR Full Form Department of Industrial Policy & Promotion National E-Governance Plan Mission Mode Projects Government of India Foreign Collaboration Business Process Management Registration Certificate Department Industrial License Acknowledgement Receipt Registration under Shops and Establishment Act Page 24 of 25

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